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Agentur für Passagier- und Fahrgastrechte (apf) (Austria)

Agency for Passenger Rights (apf)

NOTIFIED - (Date of notification:  2017-12-04)

1. CONTACT DETAILS

Linke Wienzeile 4/1/6
1060 Wien
Austria 

Email address: schlichtung@apf.gv.at
Website: http://www.apf.gv.at
Phone: +43 1 5050 707 700
Fax: +43 1 5050 707 180

This ADR entity was first notified by Austria

2. TYPE AND SECTOR OF DISPUTES

Transport services

Railways
Airlines
Sea, river, other water transport

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

 

Established in accordance with Article 20 of the Directive 2013/11/EU // Directive on consumer ADR

 

DATE OF PRINT-OUT:  08/11/2023

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

LIST OF ALTERNATIVE DISPUTE RESOLUTION

ENTITIES

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3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

Fees details:
 
The fees for the company involved in the mediation procedure are fixed by order of the Austrian Federal Ministry of Transport, Innovation and Technology,
and are currently EUR 78.
 
 

The entity is handling the procedure in the following languages:

English
German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 35 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Agentur für Passagier- und Fahrgastrechte (apf) (Version 3 - Current one)

Creation date: 2017-12-04 10:03:55 Modification date:  2017-12-04 10:07:00
Notification date : 2017-12-04 10:07:01 Publication date: 2017-12-04 12:26:18 

Agentur für Passagier- und Fahrgastrechte (apf) (Version 2)

Creation date: 2016-03-03 14:27:32 Modification date:  2017-12-04 10:03:55
Notification date : 2016-03-03 14:27:50 Publication date: - 

Agentur für Passagier- und Fahrgastrechte (apf) (Version 1)

Creation date: 2015-12-28 14:35:05 Modification date:  2016-03-03 14:27:32
Notification date : 2016-01-08 15:55:37 Publication date: 2016-03-03 15:12:12 

Energie-Control Austria  (Austria)

NOTIFIED - (Date of notification:  2017-12-04)

1. CONTACT DETAILS

Rudolfsplatz 13a
1010 Wien
Austria 

Email address: schlichtungsstelle@e-control.at

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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Email address: schlichtungsstelle@e-control.at
Website: http://www.e-control.at
Phone: +43 1 24724444
Fax: +43 1 24724900

This ADR entity was first notified by Austria

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Electricity
Gas

Both (C2B and B2C)

Austria

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 42 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Energie-Control Austria (Version 3 - Current one)

Creation date: 2017-12-04 10:06:35 Modification date:  2017-12-04 10:07:01
Notification date : 2017-12-04 10:07:01 Publication date: 2017-12-04 12:26:18 

Energie-Control Austria (Version 2)

Creation date: 2017-05-08 16:03:14 Modification date:  2017-12-04 10:06:35
Notification date : 2017-05-08 16:03:31 Publication date: 2017-05-08 18:03:46 

Energie-Control Austria (Version 1)

Creation date: 2015-12-28 12:00:02 Modification date:  2017-05-08 16:03:14
Notification date : 2016-01-08 15:10:15 Publication date: 2016-02-08 15:18:06 

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Gemeinsame Schlichtungsstelle der Österreichischen Kreditwirtschaft  (Austria)

Joint Conciliation Board of the Austrian Banking Industry

NOTIFIED - (Date of notification:  2016-01-08)

1. CONTACT DETAILS

Wiedner Hauptstraße 63
1040 Wien
Austria 

Email address: office@bankenschlichtung.at
Website: http://www.bankenschlichtung.at
Phone: +43 1 505 42 98
Fax: +43 0 590900118337

This ADR entity was first notified by Austria

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities

Consumers against traders (C2B)

Austria

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Gemeinsame Schlichtungsstelle der Österreichischen Kreditwirtschaft (Version 1 - Current one)

Creation date: 2015-12-28 11:52:37 Modification date:  2016-01-08 15:10:15
Notification date : 2016-01-08 15:10:15 Publication date: 2016-02-12 14:17:32 

Internet Ombudsstelle (Austria)

Internet Ombudsman

NOTIFIED - (Date of notification:  2020-09-03)

1. CONTACT DETAILS

c/o Österreichisches Institut für angewandte Telekommunikation (ÖIAT); Ungargasse 64-66/3/404
Wien 1030
Austria 

Email address: kontakt@ombudsstelle.at
Website: http://www.ombudsstelle.at
Phone: 000
Fax: 

This ADR entity was first notified by Austria

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

General Consumer Services

Real estate services
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries

Postal services and electronic communications

Internet services

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Consumers against traders (C2B)

Austria

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Internet Ombudsstelle (Version 4 - Current one)

Creation date: 2020-09-03 10:06:33 Modification date:  2020-09-03 10:06:55
Notification date : 2020-09-03 10:06:56 Publication date: 2020-10-06 12:31:44 

Internet Ombudsmann - nur für im Internet abgeschlossene Verträge (Version 3)

Creation date: 2018-04-05 12:00:40 Modification date:  2020-09-03 10:06:33
Notification date : 2018-04-05 12:02:55 Publication date: 2018-05-02 09:58:46 

Verein Internet Ombudsmann - nur für im Internet abgeschlossene Verträge (Version 2)

Creation date: 2016-05-19 13:33:38 Modification date:  2018-04-05 12:00:39
Notification date : 2016-05-19 13:33:51 Publication date: - 

Verein Internet Ombudsmann - nur für im Internet abgeschlossene Verträge (Version 1)

Creation date: 2015-12-28 10:55:33 Modification date:  2016-05-19 13:33:38
Notification date : 2020-09-03 10:06:56 Publication date: 2016-05-19 16:16:33 

Ombudsstelle Fertighaus (Austria)

Ombudsman for prefabricated buildings

NOTIFIED - (Date of notification:  2016-01-08)

1. CONTACT DETAILS

Gonzagagasse
1010 Wien
Austria 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

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Email address: ombudsstelle@fertighaus.org
Website: http://www.ombudsstelle-fertighaus.org/
Phone: +43 1 89 022 99
Fax: 

This ADR entity was first notified by Austria

2. TYPE AND SECTOR OF DISPUTES

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Austria

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Ombudsstelle Fertighaus (Version 1 - Current one)

Creation date: 2015-12-28 14:52:50 Modification date:  2016-01-08 15:10:15
Notification date : 2016-01-08 15:10:15 Publication date: 2016-02-18 13:38:43 

Postschlichtungsstelle bei der Rundfunk- und Telekom Regulierungs-GmbH  (Austria)

Postal mediation service at the Regulatory Authority for Broadcasting and Telecommunications

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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NOTIFIED - (Date of notification:  2016-01-08)

1. CONTACT DETAILS

Mariahilfer Straße 77-79
1060 Wien
Austria 

Email address: poststreitschlichtung@rtr.at
Website: http://www.rtr.at/de/post/PKS_Schlichtung
Phone: +431580580
Fax: 

This ADR entity was first notified by Austria

2. TYPE AND SECTOR OF DISPUTES

Postal services and electronic communications

Postal services & couriers

Consumers against traders (C2B)

Austria

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Postschlichtungsstelle bei der Rundfunk- und Telekom Regulierungs-GmbH (Version 1 - Current one)

Creation date: 2015-12-28 11:38:06 Modification date:  2016-01-08 15:10:15
Notification date : 2016-01-08 15:10:15 Publication date: 2016-02-08 15:21:37 

Rundfunk & Telekom Regulierungs-GmbH (Austria)

Regulatory Authority for Broadcasting and Telecommunications

NOTIFIED - (Date of notification:  2016-01-08)

1. CONTACT DETAILS

Mariahilfer Straße 77-79
Wien 1060
Austria 

Email address: rtr@rtr.at
Website: https://www.rtr.at/de/tk/TKKS_Schlichtung01
Phone: +431810511811
Fax: 

This ADR entity was first notified by Austria

2. TYPE AND SECTOR OF DISPUTES

Postal services and electronic communications

Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Consumers against traders (C2B)

Austria

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

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The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Rundfunk & Telekom Regulierungs-GmbH (Version 1 - Current one)

Creation date: 2015-12-28 11:07:51 Modification date:  2016-01-08 15:10:15
Notification date : 2016-01-08 15:10:15 Publication date: 2016-02-08 15:21:37 

Schlichtung für Verbrauchergeschäfte (Austria)

Mediation for consumer transactions

NOTIFIED - (Date of notification:  2019-02-26)

1. CONTACT DETAILS

Mariahilfer Straße 103, Stiege 1, Top 18
1060 Wien
Austria 

Email address: office@verbraucherschlichtung.at
Website: http://www.verbraucherschlichtung.at
Phone: +4318906311
Fax: 

This ADR entity was first notified by Austria

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Other energy sources

Financial Services

Financial Services - Mortgages / Home loans
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Internet services

Transport services

Tram, bus, metro and underground
Taxi
Transport infrastructure services
Rental services
Other

Consumers against traders (C2B)

Austria

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Schlichtung für Verbrauchergeschäfte (Version 2 - Current one)

Creation date: 2019-02-26 14:01:49 Modification date:  2019-02-26 14:16:41
Notification date : 2019-02-26 14:16:42 Publication date: 2019-03-13 14:24:10 

Schlichtung für Verbrauchergeschäfte (Version 1)

Creation date: 2015-12-03 11:00:54 Modification date:  2019-02-26 14:01:49
Notification date : 2016-01-08 14:38:28 Publication date: 2016-02-08 15:21:37 

Commission de Litiges Voyages - Geschillen Commissie reizen  (Belgium)

Travel Disputes Commission

NOTIFIED - (Date of notification:  2016-06-06)

1. CONTACT DETAILS

Rue du Progrès 50
1210 Bruxelles
Belgium 

Email address: clv.gr@skynet.be
Website: http://http://www.clv-gr.be/
Phone: +32 2 277 62 15
Fax: + 32 2 277 91 00

This ADR entity was first notified by Belgium

2. TYPE AND SECTOR OF DISPUTES

Leisure Services

Package travel
Travel agency services

Both (C2B and B2C)

Belgium

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Fixed fee

Fees details:
Conciliation procedure:
EUR 50 for consumers
EUR 75 for professionals
 
Arbitration procedure:
EUR 50 for claims of EUR 1000 or less
EUR 75 for claims of more than EUR 1000

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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The entity is handling the procedure in the following languages:

Dutch
French

The entity accepts submissions in the following languages:

Dutch
French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

This entity might reach more than one type of outcome. It might be binding on consumers and traders , or non-binding 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Commission de Litiges Voyages - Geschillen Commissie reizen (Version 3 - Current one)

Creation date: 2020-03-17 14:39:55 Modification date:  2020-03-17 14:40:08
Notification date : 2020-03-17 14:40:09 Publication date: 2020-03-25 18:16:02 

Commission de Litiges Voyages - Geschillen Commissie reizen (Version 2)

Creation date: 2016-06-06 11:39:49 Modification date:  2020-03-17 14:39:55
Notification date : 2016-06-06 11:41:18 Publication date: 2017-01-10 10:00:05 

Commission de Litiges Voyages (Version 1)

Creation date: 2015-12-08 15:10:16 Modification date:  2016-06-06 11:39:49
Notification date : 2020-03-17 14:40:09 Publication date: 2016-02-11 11:49:01 

Le service de médiation pour les télécommunications - Ombudsdienst voor de telecommunicatie  (Belgium)

Telecommunications Mediation Service

NOTIFIED - (Date of notification:  2016-08-30)

1. CONTACT DETAILS

Boulevard du Roi Albert II 8 Boite 3 
1000 Bruxelles
Belgium 

Email address: plaintes@mediateurtelecom.be
Website: http://www.mediateurtelecom.be/
Phone: 02 223 06 06
Fax: 02 219 77 88

This ADR entity was first notified by Belgium

2. TYPE AND SECTOR OF DISPUTES

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Postal services and electronic communications

Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Consumers against traders (C2B)

Belgium

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Dutch
English
French
German

The entity accepts submissions in the following languages:

Dutch
English
French
German

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Le service de médiation pour les télécommunications - Ombudsdienst voor de telecommunicatie (Version 3 - Current one)

Creation date: 2016-08-30 11:57:56 Modification date:  2016-08-30 11:58:02
Notification date : 2016-08-30 11:58:02 Publication date: 2016-12-12 17:49:31 

Le service de médiation pour les télécommunications - Ombudsdienst voor de telecommunicatie (Version 2)

Creation date: 2016-06-06 12:07:59 Modification date:  2016-08-30 11:57:56
Notification date : 2016-06-06 12:08:04 Publication date: - 

Le service de médiation pour les télécommunications (Version 1)

Creation date: 2015-11-04 11:52:57 Modification date:  2016-06-06 12:07:59
Notification date : 2015-12-11 10:28:07 Publication date: 2016-05-10 09:29:54 

L'Ombudsman des Assurances - Ombudsman van de verzekeringen (Belgium)

Insurance Ombudsman

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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NOTIFIED - (Date of notification:  2016-06-06)

1. CONTACT DETAILS

square de Meeûs 35,
1000 Bruxelles
Belgium 

Email address: info@ombudsman.as
Website: http://www.ombudsman.as
Phone: +32 (2) 547 58 71 
Fax: +32 (2) 547 59 75 

This ADR entity was first notified by Belgium

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life

Consumers against traders (C2B)

Belgium

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Dutch
French

The entity accepts submissions in the following languages:

Dutch
English
French
German

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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4. HISTORY

L'Ombudsman des Assurances - Ombudsman van de verzekeringen (Version 2 - Current one)

Creation date: 2016-06-06 12:01:17 Modification date:  2016-06-06 12:01:26
Notification date : 2016-06-06 12:01:26 Publication date: 2016-12-12 17:49:31 

L'Ombudsman des Assurances (Version 1)

Creation date: 2015-11-04 11:58:13 Modification date:  2016-06-06 12:01:17
Notification date : 2015-12-11 10:28:07 Publication date: 2016-02-08 15:23:49 

L'Ombudsman en conflits financiers (Ombudsfin) - Ombudsman in financiële geschillen ( Ombudsfin) (Belgium)

Ombudsman in financial conflicts (Ombudsfin)

NOTIFIED - (Date of notification:  2016-08-30)

1. CONTACT DETAILS

Boulevard du Roi Albert II 8 bte 2
1000 Bruxelles
Belgium 

Email address: Ombudsman@Ombudsfin.be
Website: http://www.ombudsfin.be/
Phone: +32 2 545 77 70
Fax: +32 2 545 77 79

This ADR entity was first notified by Belgium

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities

Consumers against traders (C2B)

Belgium

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Dutch
French

The entity accepts submissions in the following languages:

Dutch
English
French
German

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

L'Ombudsman en conflits financiers (Ombudsfin) - Ombudsman in financiële geschillen ( Ombudsfin) (Version 4 - Current one)

Creation date: 2016-08-30 11:59:08 Modification date:  2016-08-30 11:59:19
Notification date : 2016-08-30 11:59:19 Publication date: 2016-12-12 17:49:31 

L'Ombudsman en conflits financiers (Ombudsfin) - Ombudsman in financiële geschillen ( Ombudsfin) (Version 3)

Creation date: 2016-06-06 12:03:12 Modification date:  2016-08-30 11:59:08
Notification date : 2016-06-06 12:03:18 Publication date: - 

L'Ombudsman en conflits financiers (Ombudsfin) (Version 2)

Creation date: 2016-03-14 14:00:42 Modification date:  2016-06-06 12:03:12
Notification date : 2016-03-14 14:00:54 Publication date: - 

L'Ombudsman en conflits financiers (Ombudsfin) (Version 1)

Creation date: 2015-11-04 11:56:19 Modification date:  2016-03-14 14:00:42
Notification date : 2015-12-11 10:28:07 Publication date: 2016-03-16 09:29:03 

Ombudsdienst Consumentengeschillen Advocatuur van de Orde van de Vlaamse balies - Service de médiation pour les litiges de
consommation des avocats de l'Ordre des barreaux flamands  (Belgium)

Ombudsman service by lawyers of the Flemish Bar Association for consumer disputes

NOTIFIED - (Date of notification:  2016-06-06)

1. CONTACT DETAILS

Staatsbladstraat 8
1000 Brussel
Belgium 

Email address: oca@ligeca.be
Website: http://www.ligeca.be
Phone: + (32) 02 227 54 70
Fax: 

This ADR entity was first notified by Belgium

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Legal services & accountancy

Consumers against traders (C2B)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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Belgium

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Dutch
French
German

The entity accepts submissions in the following languages:

Dutch
French
German

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Ombudsdienst Consumentengeschillen Advocatuur van de Orde van de Vlaamse balies - Service de médiation pour les litiges de consommation des
avocats de l'Ordre des barreaux flamands (Version 3 - Current one)

Creation date: 2016-06-06 12:17:26 Modification date:  2016-06-06 12:17:31
Notification date : 2016-06-06 12:17:31 Publication date: 2017-01-09 14:04:29 

Ombudsdienst Consumentengeschillen Advocatuur (Version 2)

Creation date: 2016-03-03 09:27:01 Modification date:  2016-06-06 12:17:26
Notification date : 2016-03-03 09:27:13 Publication date: - 

Ombudsdienst Consumentengeschillen Advocatuur (Version 1)

Creation date: 2015-11-09 14:40:24 Modification date:  2016-03-03 09:27:01
Notification date : 2016-01-21 10:02:32 Publication date: 2016-03-03 10:49:22 

Ombudsdienst voor de postsector - Service de médiation pour le secteur postal  (Belgium)

Office of the Ombudsman for the Postal Sector

NOTIFIED - (Date of notification:  2017-05-03)

1. CONTACT DETAILS

Av. du Roi Albert II, 8 bus 4
1000 Brussel
Belgium 

Email address: info@omps.be
Website: http://www.omps.be/

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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Website: http://www.omps.be/
Phone: + (32) 02 221 02 20
Fax: + (32) 02 221 02 44

This ADR entity was first notified by Belgium

2. TYPE AND SECTOR OF DISPUTES

Postal services and electronic communications

Postal services & couriers

Consumers against traders (C2B)

Belgium

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Dutch
English
French
German

The entity accepts submissions in the following languages:

Dutch
English
French
German

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Ombudsdienst voor de postsector - Service de médiation pour le secteur postal (Version 3 - Current one)

Creation date: 2017-05-03 14:14:23 Modification date:  2017-05-03 14:14:37
Notification date : 2017-05-03 14:14:38 Publication date: 2017-06-15 18:14:49 

Ombudsdienst voor de postsector - Service de médiation pour le secteur postal (Version 2)

Creation date: 2016-06-06 12:18:50 Modification date:  2017-05-03 14:14:23
Notification date : 2016-06-06 12:18:55 Publication date: 2016-12-12 17:49:31 

Ombudsdienst voor de postsector (Version 1)

Creation date: 2015-11-05 15:18:10 Modification date:  2016-06-06 12:18:50
Notification date : 2015-12-11 10:28:08 Publication date: 2016-04-14 14:02:57 

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Ombudsdienst voor Energie - Le Service de médiation de l'énergie (Belgium)

Ombudsman Service for Energy

NOTIFIED - (Date of notification:  2016-08-30)

1. CONTACT DETAILS

Koning Albert II Laan, 8 Bus 6
1000 Brussel
Belgium 

Email address: klacht@ombudsmanenergie.be
Website: http://www.ombudsmanenergie.be
Phone: + (32) 02 211 10 60
Fax: + (32) 02 211 10 69

This ADR entity was first notified by Belgium

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Electricity
Gas

Consumers against traders (C2B)

Belgium

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Dutch
French
German

The entity accepts submissions in the following languages:

Dutch
English
French
German

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Ombudsdienst voor Energie - Le Service de médiation de l'énergie (Version 3 - Current one)

Creation date: 2016-08-30 12:01:39 Modification date:  2016-08-30 12:01:45
Notification date : 2016-08-30 12:01:46 Publication date: 2016-12-12 17:49:31 

Ombudsdienst voor Energie - Le Service de médiation de l'énergie (Version 2)

Creation date: 2016-06-06 12:22:24 Modification date:  2016-08-30 12:01:39
Notification date : 2016-06-06 12:22:28 Publication date: - 

Ombudsdienst voor Energie (Version 1)

Creation date: 2015-10-26 15:08:11 Modification date:  2016-06-06 12:22:24
Notification date : 2015-12-11 10:28:08 Publication date: 2016-05-17 14:37:29 

Ombudsman des Huissiers de Justice - Ombudsman Gerechtsdeurwaarders  (Belgium)

Ombudsman of Judicial Officers and Bailiffs

NOTIFIED - (Date of notification:  2018-09-06)

1. CONTACT DETAILS

Avenue henri jaspar 93
1060 Bruxelles 
Belgium 

Email address: info@ombudshuissier.be
Website: http://www.ombudshuissier.be http://www.ombudsgdw.be
Phone: +32 2 533 97 86
Fax: 

This ADR entity was first notified by Belgium

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Other

Consumers against traders (C2B)

Belgium

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Dutch
French

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The entity accepts submissions in the following languages:

Dutch
French

The procedure has an average length of 50 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Ombudsman des Huissiers de Justice - Ombudsman Gerechtsdeurwaarders (Version 1 - Current one)

Creation date: 2018-09-06 17:19:21 Modification date:  2018-09-06 17:21:56
Notification date : 2018-09-06 17:21:56 Publication date: 2019-09-30 12:19:37 

Ombudsman du Commerce-Ombudsman voor de handel  (Belgium)

Ombudsman for Trade

NOTIFIED - (Date of notification:  2017-05-04)

1. CONTACT DETAILS

Avenue Edmond Van Nieuwenhuyse, 8
1160 Bruxelles
Belgium 

Email address: info@ombudscom.be
Website: http://www.ombudsmanvoordehandel.be
Phone: +32 2 788 05 20
Fax: 

This ADR entity was first notified by Belgium

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Consumers against traders (C2B)

Belgium

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Retailers are required to pay a minimum annual subscription fee of EUR 75.
The fee is then adapted according to the three following criteria:
- Staff headcount: EUR 1 excl. VAT per person employed;
- The company’s VAT assessment basis for the previous financial year. The amount due varies depending on whether or not the value added generated
by the company exceeds the threshold of EUR 2.5 million. This amount increases incrementally with each EUR 25 000 tranche:
For the first 100 tranches: EUR 1.84 (excl. VAT) per EUR 25 000 tranche (up to EUR 2.5 million). For all subsequent tranches (as from tranche 101):
EUR 0.92 (excl. VAT) per EUR 25 000 tranche;
- The number of franchised points of sale or partners: 
· corner shop/convenience store (· supermarket/superstore (601  5000 m²): EUR62.20

( e x c l .   V A T )

· hypermarket (>5000 m²): EUR191.36 (excl. VAT)

The entity is handling the procedure in the following languages:

Dutch
English
French

The entity accepts submissions in the following languages:

Dutch
English
French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Ombudsman du Commerce-Ombudsman voor de handel (Version 2 - Current one)

Creation date: 2017-05-04 16:22:39 Modification date:  2017-05-04 16:22:49
Notification date : 2017-05-04 16:22:50 Publication date: 2017-07-11 14:22:06 

Ombudsman du Commerce (Version 1)

Creation date: 2017-05-03 14:33:53 Modification date:  2017-05-04 16:22:39
Notification date : 2017-05-04 16:21:14 Publication date: - 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Ombudsman voor het notariaat - L'Ombudsman pour le notariat  (Belgium)

Ombudsman for the notarial profession

NOTIFIED - (Date of notification:  2016-06-06)

1. CONTACT DETAILS

Beenhouwersstraat 67
1000 Brussel
Belgium 

Email address: info@ombudsnot.be
Website: http://www.ombudsnotaris.be
Phone: + (32) 02 801.15.00
Fax: 

This ADR entity was first notified by Belgium

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Legal services & accountancy

Consumers against traders (C2B)

Belgium

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Dutch
French

The entity accepts submissions in the following languages:

Dutch
French
German

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Ombudsman voor het notariaat - L'Ombudsman pour le notariat (Version 2 - Current one)

Creation date: 2016-06-06 12:23:42 Modification date:  2016-06-06 12:23:47
Notification date : 2016-06-06 12:23:47 Publication date: 2016-12-12 17:49:31 

Ombudsman voor het notariaat (Version 1)

Creation date: 2015-10-26 14:49:53 Modification date:  2016-06-06 12:23:42
Notification date : 2015-12-11 10:28:08 Publication date: 2016-02-09 16:42:03 

Service de Médiation pour le Consommateur - Consumentenombudsdienst  (Belgium)

Consumer Mediation Service

NOTIFIED - (Date of notification:  2022-04-26)

1. CONTACT DETAILS

North Gate II, Boulevard du Roi Albert II, 8, Boîte 1
1000 Bruxelles
Belgium 

Email address: contact@mediationconsommateur.be
Website: http://www.mediationconsommateur.be
Phone: +32(2) 702 52 20
Fax: +32(2) 808 71 29

This ADR entity was first notified by Belgium

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Prescribed medication
Over-the-counter medication
Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Belgium

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Dutch
French
German

The entity accepts submissions in the following languages:

Dutch
English
French
German

The procedure has an average length of 90 day(s) 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

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The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Service de Médiation pour le Consommateur - Consumentenombudsdienst (Version 6 - Current one)

Creation date: 2022-04-26 15:58:43 Modification date:  2022-04-26 15:59:12
Notification date : 2022-04-26 15:59:13 Publication date: 2022-05-02 17:32:18 

Service de Médiation pour le Consommateur (Version 5)

Creation date: 2019-11-21 15:37:36 Modification date:  2022-04-26 15:58:43
Notification date : 2019-11-21 15:37:57 Publication date: 2019-12-04 12:45:31 

Service de Médiation pour le Consommateur (Version 4)

Creation date: 2019-03-12 15:10:10 Modification date:  2019-11-21 15:37:36
Notification date : 2019-03-12 15:10:50 Publication date: 2019-03-25 15:15:12 

Service de Médiation pour le Consommateur (Version 3)

Creation date: 2019-03-12 14:46:42 Modification date:  2019-03-12 15:10:10
Notification date : 2019-03-12 14:59:52 Publication date: - 

Service de Médiation pour le Consommateur (Version 2)

Creation date: 2016-08-30 11:56:35 Modification date:  2019-03-12 14:46:42
Notification date : 2016-08-30 11:56:43 Publication date: 2016-09-06 10:58:50 

Service de Médiation pour le Consommateur (Version 1)

Creation date: 2015-10-21 12:55:23 Modification date:  2016-08-30 11:56:35
Notification date : 2015-12-11 10:28:08 Publication date: 2016-02-09 16:42:03 

Service Ombudsman des avocats de l’Ordre des barreaux francophones et germanophone - Ombudsman van de advocaten van de
Orde van de Franstalige en Duitstalige balies  (Belgium)

Ombudsman of lawyers of the French-speaking and German-speaking Bar Association

NOTIFIED - (Date of notification:  2016-07-28)

1. CONTACT DETAILS

Avenue de la Toison d’Or, 65
1060 Bruxelles
Belgium 

Email address: ombudsman@ligeca.be
Website: http://obfg.ligeca.be/fr
Phone: +32 2 648 20 98
Fax: +32 2 648 11 67

This ADR entity was first notified by Belgium

2. TYPE AND SECTOR OF DISPUTES

Other

Other (Includes both goods and services)

Both (C2B and B2C)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

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Belgium

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Dutch
French
German

The entity accepts submissions in the following languages:

Dutch
French
German

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Service Ombudsman des avocats de l’Ordre des barreaux francophones et germanophone - Ombudsman van de advocaten van de Orde van de Franstalige
en Duitstalige balies (Version 1 - Current one)

Creation date: 2016-07-28 17:10:55 Modification date:  2016-07-28 17:11:03
Notification date : 2016-07-28 17:11:03 Publication date: 2016-12-22 18:20:43 

Verzoeningscommissie Bouw vzw - la Commission de conciliation Construction  (Belgium)

Construction Reconciliation Committee vzw

NOTIFIED - (Date of notification:  2022-04-26)

1. CONTACT DETAILS

Hoogstraat 139
1000 Brussel
Belgium 

Email address: info@bouwverzoening.be
Website: http://www.bouwverzoening.be
Phone: + (32) 02 504 97 86
Fax: + (32) 02 504 97 84

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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This ADR entity was first notified by Belgium

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Construction of new houses
House maintenance and improvement services

Both (C2B and B2C)

Belgium

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Fixed fee

Fees details:
In the case of appeals to the Committee, each party pays a fixed amount of EUR 242, including VAT on initiation of the file, which covers the costs of the
first site visit by the expert and of drawing up the reconciliation report or the technically binding report. As well as benefiting from this modest basic price,
the parties remain in control of the costs for any additional investigative acts. 
On top of the fixed amount, for any additional investigative acts, the expert must first have contract documents approved by the party that has requested
the expertise and pays the costs up front. The costs for any additional investigative acts consist of the fee (EUR 75 per hour + 21% VAT), travel expenses
(EUR 1 per kilometre, including travel time + 21%VAT) and secretarial expenses (EUR 31 per hour + 21% VAT).

The entity is handling the procedure in the following languages:

Dutch
French

The entity accepts submissions in the following languages:

Dutch
French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The dispute is frivolous or vexatious

4. HISTORY

Verzoeningscommissie Bouw vzw - la Commission de conciliation Construction (Version 2 - Current one)

Creation date: 2022-04-26 15:58:08 Modification date:  2022-04-26 15:59:15
Notification date : 2022-04-26 15:59:16 Publication date: 2022-05-02 17:32:18 

Verzoeningscommissie Bouw vzw (Version 1)

Creation date: 2015-10-23 09:52:51 Modification date:  2022-04-26 15:58:08
Notification date : 2015-12-11 10:28:08 Publication date: 2016-05-10 11:45:53 

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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(Bulgaria)

General Conciliation Committee within the Commission for Consumer Protection based in Sofia

NOTIFIED - (Date of notification:  2021-11-16)

1. CONTACT DETAILS

ул. "Врабча" 1, ет. 3, 4 и 5
1000 София
Bulgaria 

Email address: adr.sofia@kzp.bg
Website: http://www.kzp.bg
Phone: +35929330517
Fax: +35929884218 

This ADR entity was first notified by Bulgaria

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Electrical appliances for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Transport services

Railways
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

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Bulgaria

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Bulgarian

The entity accepts submissions in the following languages:

Bulgarian

The procedure has an average length of 2 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Обща помирителна комисия към Комисия за защита на потребителите със седалище град София (Version 7 - Current one)

Creation date: 2021-11-16 13:52:24 Modification date:  2021-11-16 13:52:31
Notification date : 2021-11-16 13:52:31 Publication date: 2021-11-18 09:40:56 

Обща помирителна комисия към Комисия за защита на потребителите със седалище град София (Version 6)

Creation date: 2018-11-26 10:45:18 Modification date:  2021-11-16 13:52:24
Notification date : 2018-11-26 10:56:22 Publication date: 2018-12-04 09:59:34 

Обща помирителна комисия към Комисия за защита на потребителите със седалище град София (Version 5)

Creation date: 2018-11-26 10:44:52 Modification date:  2018-11-26 10:44:52
Notification date : - Publication date: - 

Обща помирителна комисия към Комисия за защита на потребителите със седалище град София (Version 4)

Creation date: 2018-06-01 09:56:10 Modification date:  2018-11-26 10:45:18
Notification date : 2018-06-01 09:56:19 Publication date: 2018-06-01 16:05:20 

Обща помирителна комисия към Комисия за защита на потребителите със седалище град София (Version 3)

Creation date: 2018-06-01 08:54:42 Modification date:  2018-06-01 09:56:10
Notification date : 2018-06-01 08:54:57 Publication date: - 

Обща помирителна комисия към Комисия за защита на потребителите със седалище град София (Version 2)

Creation date: 2016-01-25 13:41:02 Modification date:  2018-06-01 08:54:42
Notification date : 2016-01-25 13:41:09 Publication date: - 

Обща помирителна комисия към Комисия за защита на потребителите със седалище град София (Version 1)

Creation date: 2016-01-25 13:07:24 Modification date:  2016-01-25 13:41:02
Notification date : 2016-01-25 13:11:44 Publication date: 2016-02-11 11:53:09 

                     

(Bulgaria)

Conciliation Committee for payment disputes within the Commission for Consumer Protection

NOTIFIED - (Date of notification:  2021-11-16)

1. CONTACT DETAILS

ул. "Врабча" 1, ет. 3, 4 и 5

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

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1000 София
Bulgaria 

Email address: adr.payment@kzp.bg
Website: http://www.kzp.bg
Phone: +3592 9330577
Fax: +35929884218 

This ADR entity was first notified by Bulgaria

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Other

Consumers against traders (C2B)

Bulgaria

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Bulgarian

The entity accepts submissions in the following languages:

Bulgarian

The procedure has an average length of 2 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Помирителна комисия за платежни спорове към Комисия за защита на потребителите (Version 3 - Current one)

Creation date: 2021-11-16 13:53:04 Modification date:  2021-11-16 13:53:09
Notification date : 2021-11-16 13:53:09 Publication date: 2021-11-18 09:40:56 

Помирителна комисия за платежни спорове към Комисия за защита на потребителите (Version 2)

Creation date: 2016-01-25 13:41:59 Modification date:  2021-11-16 13:53:04
Notification date : 2016-01-25 13:42:11 Publication date: - 

Помирителна комисия за платежни спорове към Комисия за защита на потребителите (Version 1)

Creation date: 2016-01-13 14:30:00 Modification date:  2016-01-25 13:41:59

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Notification date : 2016-01-25 13:10:04 Publication date: 2016-02-11 11:56:39 

                               
 

(Bulgaria)

Conciliation Committee for disputes in the sector of road transport within the Commission for Consumer Protection

NOTIFIED - (Date of notification:  2021-11-16)

1. CONTACT DETAILS

ул. "Врабча" 1, ет. 3, 4 и 5
1000 София
Bulgaria 

Email address: adr.autotr@kzp.bg
Website: http://www.kzp.bg
Phone: +35929330536
Fax: +35929884218 

This ADR entity was first notified by Bulgaria

2. TYPE AND SECTOR OF DISPUTES

Transport services

Tram, bus, metro and underground
Taxi

Consumers against traders (C2B)

Bulgaria

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Bulgarian

The entity accepts submissions in the following languages:

Bulgarian

The procedure has an average length of 2 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Секторна помирителна комисия за разглеждане на спорове в областта на автомобилния транспорт към Комисия за защита на потребителите
(Version 2 - Current one)

Creation date: 2021-11-16 13:53:31 Modification date:  2021-11-16 13:53:41
Notification date : 2021-11-16 13:53:42 Publication date: 2021-11-18 09:40:56 

Секторна помирителна комисия за разглеждане на спорове в областта на автомобилния транспорт към Комисия за защита на потребителите
(Version 1)

Creation date: 2016-01-25 14:02:57 Modification date:  2021-11-16 13:53:31
Notification date : 2016-01-25 14:03:23 Publication date: 2016-02-11 11:56:39 

                               
 

(Bulgaria)

Conciliation Committee for disputes in the sector of maritime transport within the Commission for Consumer Protection

NOTIFIED - (Date of notification:  2021-11-16)

1. CONTACT DETAILS

ул. "Врабча" 1, ет. 3, 4 и 5
1000 София
Bulgaria 

Email address: adr.watertr@kzp.bg
Website: http://www.kzp.bg
Phone: +35929330581
Fax: +35929884218 

This ADR entity was first notified by Bulgaria

2. TYPE AND SECTOR OF DISPUTES

Transport services

Sea, river, other water transport
Transport infrastructure services

Consumers against traders (C2B)

Bulgaria

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Bulgarian

The entity accepts submissions in the following languages:

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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Bulgarian

The procedure has an average length of 2 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Секторна помирителна комисия за разглеждане на спорове в областта на водния транспорт към Комисия за защита на потребителите (Version 2 -
Current one)

Creation date: 2021-11-16 13:54:22 Modification date:  2021-11-16 13:54:27
Notification date : 2021-11-16 13:54:28 Publication date: 2021-11-18 09:40:56 

Секторна помирителна комисия за разглеждане на спорове в областта на водния транспорт към Комисия за защита на потребителите (Version 1)

Creation date: 2016-01-25 14:10:45 Modification date:  2021-11-16 13:54:22
Notification date : 2016-01-25 14:11:13 Publication date: 2016-02-11 11:56:39 

                           
         

(Bulgaria)

Conciliation Committee for disputes in the sector of water supply and sanitation services within the Commission for Consumer Protection

NOTIFIED - (Date of notification:  2021-11-16)

1. CONTACT DETAILS

ул. "Врабча" 1, ет. 3, 4 и 5
1000 София
Bulgaria 

Email address: adr.vik@kzp.bg
Website: http://www.kzp.bg
Phone: +35929330566
Fax: +35929884218 

This ADR entity was first notified by Bulgaria

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Water

Consumers against traders (C2B)

Bulgaria

3. PROCEDURE

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Bulgarian

The entity accepts submissions in the following languages:

Bulgarian

The procedure has an average length of 2 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Секторна помирителна комисия за разглеждане на спорове в областта на водоснабдителните и канализационните услуги към Комисия за защита
на потребителите (Version 2 - Current one)

Creation date: 2021-11-16 13:54:48 Modification date:  2021-11-16 13:54:56
Notification date : 2021-11-16 13:54:57 Publication date: 2021-11-18 09:40:56 

Секторна помирителна комисия за разглеждане на спорове в областта на водоснабдителните и канализационните услуги към Комисия за защита
на потребителите (Version 1)

Creation date: 2016-01-25 13:39:36 Modification date:  2021-11-16 13:54:48
Notification date : 2016-01-25 13:40:25 Publication date: 2016-02-11 11:56:39 

                               
 

(Bulgaria)

Conciliation Committee for disputes in the sector of air transport within the Commission for Consumer Protection

NOTIFIED - (Date of notification:  2021-11-16)

1. CONTACT DETAILS

ул. "Врабча" 1, ет. 3, 4 и 5
1000 София
Bulgaria 

Email address: adr.airtr@kzp.bg
Website: http://www.kzp.bg
Phone: +35929330551
Fax: +35929884218 

This ADR entity was first notified by Bulgaria

2. TYPE AND SECTOR OF DISPUTES

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Transport services

Airlines
Transport infrastructure services

Consumers against traders (C2B)

Bulgaria

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Bulgarian

The entity accepts submissions in the following languages:

Bulgarian

The procedure has an average length of 2 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Секторна помирителна комисия за разглеждане на спорове в областта на въздушния транспорт към Комисия за защита на потребителите (Version
2 - Current one)

Creation date: 2021-11-16 13:55:32 Modification date:  2021-11-16 13:55:37
Notification date : 2021-11-16 13:55:37 Publication date: 2021-11-18 09:40:56 

Секторна помирителна комисия за разглеждане на спорове в областта на въздушния транспорт към Комисия за защита на потребителите (Version
1)

Creation date: 2016-01-25 14:07:10 Modification date:  2021-11-16 13:55:32
Notification date : 2016-01-25 14:07:38 Publication date: 2016-02-11 11:56:39 

                            .   5 ,   .   2     3      
            .   8 6 ,   .   1     2                  
(Bulgaria)

Conciliation Committee for disputes in the field of activities and services under Article 5(2) and (3) of the Markets in Financial Instruments Act and under Article
86(1) and (2) of the Collective Investment Schemes Act

NOTIFIED - (Date of notification:  2021-11-16)

1. CONTACT DETAILS

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
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ул. "Врабча" 1, ет. 3, 4 и 5
1000 София
Bulgaria 

Email address: adr.finmarkets@kzp.bg
Website: http://www.kzp.bg
Phone: +35929330590
Fax: +35929884218 

This ADR entity was first notified by Bulgaria

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Investments, pensions and securities
Insurance - Other

Consumers against traders (C2B)

Bulgaria

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Bulgarian

The entity accepts submissions in the following languages:

Bulgarian

The procedure has an average length of 2 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Секторна помирителна комисия за разглеждане на спорове в областта на дейностите и услугите по чл. 5, ал. 2 и 3 от Закона за пазарите на
финансови инструменти и по чл. 86, ал. 1 и 2 от Закона за дейността на колективните инвестиционни схеми (Version 2 - Current one)

Creation date: 2021-11-16 13:55:58 Modification date:  2021-11-16 13:56:02
Notification date : 2021-11-16 13:56:03 Publication date: 2021-11-18 09:40:56 

Секторна помирителна комисия за разглеждане на спорове в областта на дейностите и услугите по чл. 5, ал. 2 и 3 от Закона за пазарите на
финансови инструменти и по чл. 86, ал. 1 и 2 от Закона за дейността на колективните инвестиционни схеми (Version 1)

Creation date: 2016-01-25 14:42:35 Modification date:  2021-11-16 13:55:58
Notification date : 2016-01-25 14:43:12 Publication date: 2016-02-11 11:56:39 

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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                        ,  
                           

(Bulgaria)

Conciliation Committee for disputes in the sectors of supplemental social security and social security mediation, and distance provision of financial services in
these sectors 

NOTIFIED - (Date of notification:  2021-11-16)

1. CONTACT DETAILS

ул. "Врабча" 1, ет. 3, 4 и 5
1000 София
Bulgaria 

Email address: adr.sosec@kzp.bg
Website: http://www.kzp.bg
Phone: +35929330590
Fax: +35929884218 

This ADR entity was first notified by Bulgaria

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Investments, pensions and securities
Insurance - Other

Consumers against traders (C2B)

Bulgaria

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Bulgarian

The entity accepts submissions in the following languages:

Bulgarian

The procedure has an average length of 2 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Секторна помирителна комисия за разглеждане на спорове в областта на допълнителното социално осигуряване, дейности по осигурително
посредничество и при предоставянето на финансови услуги от разстояние в тези сектори (Version 2 - Current one)

Creation date: 2021-11-16 13:56:29 Modification date:  2021-11-16 13:56:33
Notification date : 2021-11-16 13:56:34 Publication date: 2021-11-18 09:40:56 

Секторна помирителна комисия за разглеждане на спорове в областта на допълнителното социално осигуряване, дейности по осигурително
посредничество и при предоставянето на финансови услуги от разстояние в тези сектори (Version 1)

Creation date: 2016-01-25 14:36:50 Modification date:  2021-11-16 13:56:29
Notification date : 2016-01-25 14:38:04 Publication date: 2016-02-11 11:56:39 

                               
 

(Bulgaria)

Conciliation Committee for disputes in the sector of electricity within the Commission for Consumer Protection

NOTIFIED - (Date of notification:  2021-11-16)

1. CONTACT DETAILS

ул. "Врабча" 1, ет. 3, 4 и 5
1000 София
Bulgaria 

Email address: adr.electricity@kzp.bg
Website: http://www.kzp.bg
Phone: +35929330539
Fax: +35929884218 

This ADR entity was first notified by Bulgaria

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Electricity
Other energy sources

Consumers against traders (C2B)

Bulgaria

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Bulgarian

The entity accepts submissions in the following languages:

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
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Bulgarian

The procedure has an average length of 2 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Секторна помирителна комисия за разглеждане на спорове в областта на електрическата енергия към Комисия за защита на потребителите
(Version 3 - Current one)

Creation date: 2021-11-16 13:56:51 Modification date:  2021-11-16 13:56:57
Notification date : 2021-11-16 13:56:57 Publication date: 2021-11-18 09:40:56 

Секторна помирителна комисия за разглеждане на спорове в областта на електрическата енергия към Комисия за защита на потребителите
(Version 2)

Creation date: 2016-01-25 13:42:47 Modification date:  2021-11-16 13:56:51
Notification date : 2016-01-25 13:42:53 Publication date: - 

Секторна помирителна комисия за разглеждане на спорове в областта на електрическата енергия към Комисия за защита на потребителите
(Version 1)

Creation date: 2016-01-25 13:15:37 Modification date:  2016-01-25 13:42:47
Notification date : 2016-01-25 13:23:53 Publication date: 2016-02-11 11:56:39 

                               
 

(Bulgaria)

Conciliation Committee for disputes in the sector of electronic communications within the Commission for Consumer Protection

NOTIFIED - (Date of notification:  2021-11-16)

1. CONTACT DETAILS

ул. "Врабча" 1, ет. 3, 4 и 5
1000 София 
Bulgaria 

Email address: adr.els@kzp.bg
Website: http://www.kzp.bg
Phone: +35929330589
Fax: +35929884218 

This ADR entity was first notified by Bulgaria

2. TYPE AND SECTOR OF DISPUTES

Postal services and electronic communications

Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
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Consumers against traders (C2B)

Bulgaria

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Bulgarian

The entity accepts submissions in the following languages:

Bulgarian

The procedure has an average length of 2 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Секторна помирителна комисия за разглеждане на спорове в областта на електронните съобщения към Комисия за защита на потребителите
(Version 2 - Current one)

Creation date: 2021-11-16 13:57:17 Modification date:  2021-11-16 13:57:20
Notification date : 2021-11-16 13:57:21 Publication date: 2021-11-18 09:40:56 

Секторна помирителна комисия за разглеждане на спорове в областта на електронните съобщения към Комисия за защита на потребителите
(Version 1)

Creation date: 2016-01-25 13:48:07 Modification date:  2021-11-16 13:57:17
Notification date : 2016-01-25 13:48:39 Publication date: 2016-02-11 11:56:39 

                               
 

(Bulgaria)

Conciliation Committee for disputes in the sector of railway transport within the Commission for Consumer Protection

NOTIFIED - (Date of notification:  2021-11-16)

1. CONTACT DETAILS

ул. "Врабча" 1, ет. 3, 4 и 5
1000 София
Bulgaria 

Email address: adr.railwaytr@kzp.bg
Website: http://www.kzp.bg
Phone: +35929330587
Fax: +35929884218 

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Fax: +35929884218 

This ADR entity was first notified by Bulgaria

2. TYPE AND SECTOR OF DISPUTES

Transport services

Railways
Transport infrastructure services

Consumers against traders (C2B)

Bulgaria

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Bulgarian

The entity accepts submissions in the following languages:

Bulgarian

The procedure has an average length of 2 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Секторна помирителна комисия за разглеждане на спорове в областта на железопътния транспорт към Комисия за защита на потребителите
(Version 2 - Current one)

Creation date: 2021-11-16 13:58:33 Modification date:  2021-11-16 13:58:37
Notification date : 2021-11-16 13:58:37 Publication date: 2021-11-18 09:42:03 

Секторна помирителна комисия за разглеждане на спорове в областта на железопътния транспорт към Комисия за защита на потребителите
(Version 1)

Creation date: 2016-01-25 13:58:07 Modification date:  2021-11-16 13:58:33
Notification date : 2016-01-25 13:58:32 Publication date: 2016-02-11 11:56:39 

                       
,                            
 

(Bulgaria)

Conciliation Committee for disputes in the sector of insurance and insurance mediation including distance provision of financial services within the Commission

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Conciliation Committee for disputes in the sector of insurance and insurance mediation including distance provision of financial services within the Commission
for Consumer Protection

NOTIFIED - (Date of notification:  2021-11-16)

1. CONTACT DETAILS

ул. "Врабча" 1, ет. 3, 4 и 5
1000 София 
Bulgaria 

Email address: adr.ins@kzp.bg
Website: http://www.kzp.bg
Phone: +35929330588
Fax: +35929884218 

This ADR entity was first notified by Bulgaria

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life

Consumers against traders (C2B)

Bulgaria

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Bulgarian

The entity accepts submissions in the following languages:

Bulgarian

The procedure has an average length of 2 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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4. HISTORY

Секторна помирителна комисия за разглеждане на спорове в областта на застраховането и застрахователното посредничество, включително и
при предоставяне на финансови услуги от разстояние към Комисия за защита на потребителите (Version 2 - Current one)

Creation date: 2021-11-16 13:58:59 Modification date:  2021-11-16 13:59:03
Notification date : 2021-11-16 13:59:04 Publication date: 2021-11-18 09:42:03 

Секторна помирителна комисия за разглеждане на спорове в областта на застраховането и застрахователното посредничество, включително и
при предоставяне на финансови услуги от разстояние към Комисия за защита на потребителите (Version 1)

Creation date: 2016-01-25 14:30:42 Modification date:  2021-11-16 13:58:59
Notification date : 2016-01-25 14:31:12 Publication date: 2016-02-11 11:56:39 

                               
 

(Bulgaria)

Conciliation Committee for disputes in the sector of postal services within the Commission for Consumer Protection

NOTIFIED - (Date of notification:  2021-11-16)

1. CONTACT DETAILS

ул. "Врабча" 1, ет. 3, 4 и 5
1000 София
Bulgaria 

Email address: adr.post@kzp.bg
Website: http://www.kzp.bg
Phone: +35929330522
Fax: +35929884218 

This ADR entity was first notified by Bulgaria

2. TYPE AND SECTOR OF DISPUTES

Postal services and electronic communications

Postal services & couriers

Consumers against traders (C2B)

Bulgaria

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Bulgarian

The entity accepts submissions in the following languages:

Bulgarian

The procedure has an average length of 2 month(s) 

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Секторна помирителна комисия за разглеждане на спорове в областта на пощенските услуги към Комисия за защита на потребителите (Version 2 -
Current one)

Creation date: 2021-11-16 13:59:22 Modification date:  2021-11-16 13:59:26
Notification date : 2021-11-16 13:59:26 Publication date: 2021-11-18 09:42:03 

Секторна помирителна комисия за разглеждане на спорове в областта на пощенските услуги към Комисия за защита на потребителите (Version 1)

Creation date: 2016-01-25 13:51:05 Modification date:  2021-11-16 13:59:22
Notification date : 2016-01-25 13:51:29 Publication date: 2016-02-11 11:56:40 

                               
 

(Bulgaria)

Conciliation Committee for disputes in the sector of natural gas within the Commission for Consumer Protection

NOTIFIED - (Date of notification:  2021-11-16)

1. CONTACT DETAILS

ул. "Врабча" 1, ет. 3, 4 и 5
1000 София
Bulgaria 

Email address: adr.gas@kzp.bg
Website: http://www.kzp.bg
Phone: +35929330550
Fax: +35929884218 

This ADR entity was first notified by Bulgaria

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Gas
Other energy sources

Consumers against traders (C2B)

Bulgaria

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

The entity is handling the procedure in the following languages:

Bulgarian

The entity accepts submissions in the following languages:

Bulgarian

The procedure has an average length of 2 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Секторна помирителна комисия за разглеждане на спорове в областта на природния газ към Комисия за защита на потребителите (Version 3 -
Current one)

Creation date: 2021-11-16 13:59:59 Modification date:  2021-11-16 14:00:02
Notification date : 2021-11-16 14:00:03 Publication date: 2021-11-18 09:42:03 

Секторна помирителна комисия за разглеждане на спорове в областта на природния газ към Комисия за защита на потребителите (Version 2)

Creation date: 2016-01-25 13:43:22 Modification date:  2021-11-16 13:59:59
Notification date : 2016-01-25 13:43:36 Publication date: - 

Секторна помирителна комисия за разглеждане на спорове в областта на природния газ към Комисия за защита на потребителите (Version 1)

Creation date: 2016-01-25 13:28:55 Modification date:  2016-01-25 13:43:22
Notification date : 2016-01-25 13:29:28 Publication date: 2016-02-11 11:56:40 

                      ,      
          ,                  

(Bulgaria)

Conciliation Committee for disputes in the sector of financial services including distance provision of financial services in relation to consumer loans and mortgages

NOTIFIED - (Date of notification:  2021-11-16)

1. CONTACT DETAILS

ул. "Врабча" 1, ет. 3, 4 и 5
1000 София
Bulgaria 

Email address: adr.credits@kzp.bg
Website: http://www.kzp.bg
Phone: +35929330603
Fax: +35929884218 

This ADR entity was first notified by Bulgaria

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Credit (excluding mortgage/home loans)

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Financial Services - Mortgages / Home loans

Consumers against traders (C2B)

Bulgaria

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Bulgarian

The entity accepts submissions in the following languages:

Bulgarian

The procedure has an average length of 2 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Секторна помирителна комисия за разглеждане на спорове в областта на финансовите услуги, включително и при предоставянето на финансови
услуги от разстояние, свързани с предоставяне на потребителски и ипотечни кредити (Version 2 - Current one)

Creation date: 2021-11-16 14:00:23 Modification date:  2021-11-16 14:00:26
Notification date : 2021-11-16 14:00:27 Publication date: 2021-11-18 09:42:03 

Секторна помирителна комисия за разглеждане на спорове в областта на финансовите услуги, включително и при предоставянето на финансови
услуги от разстояние, свързани с предоставяне на потребителски и ипотечни кредити (Version 1)

Creation date: 2016-01-25 14:25:53 Modification date:  2021-11-16 14:00:23
Notification date : 2016-01-25 14:26:28 Publication date: 2016-02-11 11:56:40 

            " "  

(Bulgaria)

“Consensus” Alternative Dispute Resolution Centre

NOTIFIED - (Date of notification:  2021-11-16)

1. CONTACT DETAILS

бул. "Съборни" 28, ет. 2
9000 Варна
Bulgaria 

Email address: sdr.konsensus@gmail.com

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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Email address: sdr.konsensus@gmail.com
Website: https://mediationcenter.bg/cacr
Phone: +359 878 608 718
Fax: 

This ADR entity was first notified by Bulgaria

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Clothing (including tailor-made goods) and footwear
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Electrical appliances for personal care
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services

Consumers against traders (C2B)

Bulgaria

3. PROCEDURE

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Fixed fee

Fees details:
There are fees for handling disputes. There is an annual subscription fee of BGN 50 for handling up to five disputes. For any subsequent dispute, there is a
separate administrative fee of BGN 15 for processing the documents for each dispute referred to the Centre. In cases where no annual subscription fee
has been paid, there is an administrative fee of BGN 15 for processing the documents for each dispute.

The entity is handling the procedure in the following languages:

Bulgarian
English

The entity accepts submissions in the following languages:

Bulgarian
English

The procedure has an average length of 60 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The dispute is frivolous or vexatious
The value of the claim is below or above the required threshold

4. HISTORY

Център за алтернативно решаване на спорове "Консенсус" (Version 1 - Current one)

Creation date: 2021-11-16 13:01:10 Modification date:  2021-11-16 13:50:46
Notification date : 2021-11-16 13:50:46 Publication date: 2021-12-10 14:18:51 

            " "                
(Bulgaria)

‘NAIS’ Alternative Dispute Resolution Centre of the National Association for Extrajudicial Settlements

NOTIFIED - (Date of notification:  2021-06-28)

1. CONTACT DETAILS

ул. "Врабча" № 26, 
1527 София
Bulgaria 

Email address: office@nais.bg
Website: http://www.nais.bg 
Phone: +35929890106
Fax: 

This ADR entity was first notified by Bulgaria

2. TYPE AND SECTOR OF DISPUTES

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

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Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

Education

Schools
Language, driving instruction and other private courses

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services

Health

Over-the-counter medication
Retirement homes and home care

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services

Consumers against traders (C2B)

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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Bulgaria

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

Fees details:
The fee for conducting a mediation procedure is BGN 110 and is paid by the trader. All NAIS services for the consumer are free of charge. The trader can,
at their discretion, buy several credits and thus pay for several mediations in advance. The fee is payable by the trader, regardless of the outcome reached
by the parties in the dispute resolution procedure, i.e. whether or not they have reached an agreement.

The entity is handling the procedure in the following languages:

Bulgarian
English

The entity accepts submissions in the following languages:

Bulgarian
English

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding upon agreement by one or both parties 

The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Център за алтернативно решаване на спорове "НАИС" към Сдружение Национална асоциация за извънсъдебни спогодби (Version 4 - Current one)

Creation date: 2021-06-28 15:28:25 Modification date:  2021-06-28 15:29:19
Notification date : 2021-06-28 15:29:19 Publication date: 2021-11-09 10:22:07 

Център за алтернативно решаване на спорове "НАИС" към Сдружение Национална асоциация за извънсъдебни спогодби (Version 3)

Creation date: 2021-06-28 15:25:33 Modification date:  2021-06-28 15:28:25
Notification date : 2021-06-28 15:26:04 Publication date: - 

Център за алтернативно решаване на спорове "НАИС" към Сдружение Национална асоциация за извънсъдебни спогодби (Version 2)

Creation date: 2018-03-15 08:34:04 Modification date:  2021-06-28 15:25:33
Notification date : 2018-03-23 07:59:11 Publication date: 2018-03-23 16:10:57 

Център за алтернативно решаване на спорове "НАИС ПРО" към Сдружение Национална асоциация за извънсъдебни спогодби (Version 1)

Creation date: 2016-12-06 13:13:15 Modification date:  2018-03-15 08:34:04
Notification date : 2016-12-06 13:46:08 Publication date: 2016-12-22 12:04:16 

Centar za mirenje Hrvatske obrtnike komore  (Croatia)

Mediation Centre of the Croatian Chamber of Trades and Crafts

NOTIFIED - (Date of notification:  2018-08-27)

1. CONTACT DETAILS

Ilica 49/II

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

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10000 Zagreb
Croatia 

Email address: mirenje@hok.hr
Website: http://www.hok.hr/centar_za_mirenje
Phone: +385 1 4806 666
Fax: +385 1 4806 629

This ADR entity was first notified by Croatia

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Other
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Mobile telephone services
Internet services
Television services
Other communication services

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Croatia

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Variable fee

Fees details:
The Decision of the Presidency of the Mediation Centre of the Croatian Chamber of Trades and Crafts, adopted at its 5th meeting held on 6 June 2017,
provides that  in consumer disputes, the mediator’s compensation and the Centre’s fee, both payable by the consumer, may be set at a
maximum amount of HRK 500.00

.

Article 13 of the Rules of the Mediation Proceedings of the Mediation Centre of the Croatian Chamber of Trades and Crafts (Official Gazette
No 22/2017) sets down the following costs for the trader:

 

The costs of mediation proceedings comprise a fee payable to the Centre, compensation payable to the mediator or mediators, including all legal taxes
and other charges, costs incurred by the mediator(s) and other persons involved in the mediation proceedings, costs of expert opinions, translation costs
and other expenses.
The compensation payable to the mediator and the fee payable to the Centre depend on the amount in dispute and vary according to the following criteria:
The costs of mediation proceedings comprise a fee payable to the Centre, compensation payable to the mediator or mediators, including all legal taxes
and other charges, costs incurred by the mediator(s) and other persons involved in the mediation proceedings, costs of expert opinions, translation costs
and other expenses.
The compensation payable to the mediator and the fee payable to the Centre depend on the amount in dispute and vary according to the following criteria:
1. If the compensation is calculated per day, a mediation day shall be understood to comprise 8 hours of mediation for every day commenced and,
depending on the amount in dispute, it shall amount to:

Amount in dispute 

Mediator’s daily
compensation 

Fee amount 

maximum
HRK 50 000.00 

HRK 1 000.00

HRK 400.00

HRK 50 001.00 –
200 000.00

HRK 1 500.00

HRK 600.00

HRK 200 001.00 –
500 000.00

HRK 2 500.00

HRK 800.00

HRK 500 001.00 –
900 000.00

HRK 3 000.00

HRK 1 000.00

HRK 900 001.00 –
1 500 000.00

HRK 4 000.00

HRK 1 500.00

2. If the amount in dispute exceeds HRK 1 500 000.00, the mediator’s compensation shall amount to HRK 4 000.00 plus 1 ‰ of the amount in dispute
exceeding HRK 1 500 000.00.
3. If the amount in dispute exceeds HRK 1 500 000.00, the fee shall amount to HRK 1 500.00.
4. Depending on the complexity of the dispute and other relevant considerations, the President of the Centre may consult with the mediator and parties to
the dispute and agree on an hourly compensation.
5. The parties to the dispute and the mediator may agree on different daily or hourly rates than those referred to in points 1 and 2 of this paragraph.

The entity is handling the procedure in the following languages:

Croatian
English

The entity accepts submissions in the following languages:

Croatian
English
German

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The procedure has an average length of 1 month(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Centar za mirenje Hrvatske obrtničke komore (Version 2 - Current one)

Creation date: 2018-08-27 11:36:36 Modification date:  2018-08-27 11:39:32
Notification date : 2018-08-27 11:39:33 Publication date: 2018-08-27 12:11:41 

Centar za mirenje Hrvatske obrtničke komore (Version 1)

Creation date: 2017-06-08 11:45:34 Modification date:  2018-08-27 11:36:36
Notification date : 2017-06-08 15:26:32 Publication date: 2017-07-05 15:20:09 

Centar za mirenje Hrvatskog ureda za osiguranje  (Croatia)

Mediation Centre at the Croatian Insurance Bureau

NOTIFIED - (Date of notification:  2017-06-08)

1. CONTACT DETAILS

Martićeva 73/I
10000 Zagreb
Croatia 

Email address: mirenje@huo.hr
Website: https://www.huo.hr/
Phone: +385 1 4696 600
Fax: +385 1 4696 662

This ADR entity was first notified by Croatia

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

Consumers against traders (C2B)

Austria
Belgium
Croatia
Czech Republic

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Pursuant to Article 16 of the Code of Conduct for the Mediation Centre and the Mediation Proceedings at the Croatian Insurance Bureau:

the costs of the mediation proceedings, including the mediator’s fees and other expenses, are borne by the insurance undertaking which
initiated or agreed to the mediation proceedings (through the Croatian Insurance Bureau)
administrative costs relating to mediation proceedings are borne by the Croatian Insurance Bureau.
subscription fees are not charged.

Unless otherwise agreed by the parties, the amount of the mediator’s fees, including all taxes and other charges, depends on the amount in dispute:

Amount in dispute

Mediator’s fees (net total)

HRK 10 000.00

HRK 300.00

HRK 10 001.00 - 50 000.00

HRK 500.00

HRK 50 001.00 - 150 000.00

HRK 850.00

HRK 150 001.00 - HRK 400 000.00

HRK 1 300.00

HRK 400 001.00 - HRK 700 000.00

HRK 1 600.00

HRK 700 001.00 - HRK 1 500 000.00 HRK 2 000.00

If the amount in dispute exceeds HRK 1 500 000.00, the mediator’s fees shall amount to HRK 2 500.00.

The entity is handling the procedure in the following languages:

Croatian
English

The entity accepts submissions in the following languages:

Croatian
English

The procedure has an average length of 1 month(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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4. HISTORY

Centar za mirenje Hrvatskog ureda za osiguranje (Version 1 - Current one)

Creation date: 2017-06-08 12:50:58 Modification date:  2017-06-08 15:26:32
Notification date : 2017-06-08 15:26:32 Publication date: 2017-06-28 14:15:24 

Centar za mirenje pri Hrvatskoj gospodarskoj komori  (Croatia)

Mediation Centre at the Croatian Chamber of Economy

NOTIFIED - (Date of notification:  2018-08-27)

1. CONTACT DETAILS

Rooseveltov trg 2
10000 Zagreb
Croatia 

Email address: mirenje@hgk.hr
Website: http://www.hgk.hr/centar-za-mirenje/o-centru-za-mirenje
Phone: +385 1 4848 622
Fax: +385 1 4848 625

This ADR entity was first notified by Croatia

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Consumers against traders (C2B)

Austria
Belgium
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
CROATIAN CHAMBER OF ECONOMY
In accordance with Article 26 of the Statutes of the Croatian Chamber of Economy (Official Gazette Nos 11/94 – revised text, 108/95, 16/96, 64/01), the
Administrative Board of the Croatian Chamber of Economy adopted at its 10th meeting on 30 November 2011 this 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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Administrative Board of the Croatian Chamber of Economy adopted at its 10th meeting on 30 November 2011 this 
DECISION
ON THE COSTS OF MEDIATION PROCEEDINGS 
Article 1
This Decision lays down the rules concerning the costs of proceedings governed by the Rules of Mediation Proceedings, as adopted by the Mediation
Centre of the Croatian Chamber of Economy (‘the Centre’).
Article 2
The parties to proceedings before the Centre shall bear the costs of such proceedings, which consist of:
a) the registration fees;
b) the mediator’s fees;
c) administrative costs;
b) material costs of the proceedings – travel expenses, expert witness fees, interpretation and translation costs and other costs.
Unless otherwise stipulated in this Decision, by agreeing to mediation at the Centre, the parties also agree to bear all the above costs.
The parties shall pay the costs of the proceedings into an account designated by the Centre.
Article 3
The registration fee for mediation proceedings shall be equivalent to EUR 120.00 and payable in the currency used at the Centre’s seat by applying the
Croatian National Bank’s selling rate at the date of payment.
Article 4
The fee payable to each mediator involved in the proceedings shall amount to HRK 1 200.00 gross for each mediation day commenced. In more complex
disputes, this fee may be increased by the President of the Centre in agreement with the mediator and the parties.
Article 5
The administrative costs shall be equal to 20% of the mediator's fee referred to in Article 4. If mediation proceedings are conducted by more than one
mediator, such costs shall be equal to 10% of the total fee payable to the mediators.
Article 6
Each mediator involved in the proceedings shall be entitled to reimbursement of travel expenses and a daily allowance, as provided for in the internal acts
of the Croatian Chamber of Economy, if the mediator resides outside the place of the mediation proceedings. The reimbursement of travel expenses shall
be based on the submission of relevant documents.
Article 7
Translators, interpreters, experts, photographers and other persons performing certain tasks in the mediation proceedings, and not being employees of the
Croatian Chamber of Economy, shall be entitled to compensation in an amount to be determined by the President of the Centre, taking into account the
prevailing circumstances of an individual case and the standard compensation paid for the services concerned.
By order of the Centre's Registrar, the parties shall bear the costs referred to in Article 1 in equal proportions by paying the amount indicated in the issued
invoice into a designated account of the Croatian Chamber of Economy.
Article 8
Unless otherwise agreed, the parties to the mediation proceedings shall bear the costs of proceedings in equal proportions.
Unless otherwise agreed, each party shall bear its own costs.
Article 9
This Decision shall apply to all proceedings commenced after its entry into force and to proceedings commenced before its entry into force if the
registration fee has not yet been paid.
Article 10
When this Decision enters into force, the provisions of the Decision on the Costs in Arbitration and Mediation Proceedings (Official Gazette Nos 108/2003
and 59/2007) pertaining to the costs of mediation proceedings shall no longer apply.
Article 11
This Decision shall enter into force on the eighth day after its publication in the Official Gazette.

The entity is handling the procedure in the following languages:

Croatian
English

The entity accepts submissions in the following languages:

Croatian
English

The procedure has an average length of 2 month(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Centar za mirenje pri Hrvatskoj gospodarskoj komori (Version 2 - Current one)

Creation date: 2018-08-27 11:39:10 Modification date:  2018-08-27 11:39:34
Notification date : 2018-08-27 11:39:34 Publication date: 2018-08-27 12:11:41 

Centar za mirenje pri Hrvatskoj gospodarskoj komori (Version 1)

Creation date: 2017-06-08 12:12:55 Modification date:  2018-08-27 11:39:10
Notification date : 2017-06-08 15:26:32 Publication date: 2017-06-26 17:58:45 

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Centar za mirenje pri Hrvatskoj udruzi za medijaciju  (Croatia)

The Conciliation Centre at the Croatian Association for Mediation 

NOTIFIED - (Date of notification:  2021-03-31)

1. CONTACT DETAILS

Nikole Tesle 1
10000 Zagreb
Croatia 

Email address: info@mirenje.hr
Website: https://mirenje.hr/category/vijesti/
Phone: +385 1 4811 283
Fax: +385 1 4811 283

This ADR entity was first notified by Croatia

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Croatia

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
The Administrative Board of the Croatian Mediation Association (HUM) at its meeting held on 14 November 2011 adopted the Decision on Costs of
Mediation Proceedings at the Mediation, Negotiation and Dispute Resolution Centre (the Mediation Centre) of HUM
 – COST STATEMENT OF THE MEDIATION CENTRE –
The provisions of Article 2 – ADMINISTRATIVE COSTS – were amended by the Decision of the HUM Administrative Board adopted at its meeting on
28 October 2013.
The provisions of Article 13a were added to the Cost Statement on the basis of the HUM Administrative Board of 29 May 2017.
(Revised text)
Article 1
COSTS OF MEDIATION PROCEEDINGS
(1) The costs of the mediation proceedings comprise:
– the administrative costs;
– the logistics costs;
– the mediator’s compensation;
– the mediator’s material costs;
– other costs associated with the mediation proceedings.
Article 2
ADMINISTRATIVE COSTS
(1) Administrative costs are costs incurred in connection with the organisation, conducting, finalisation and documentation of the mediation proceedings.
(2) Overview of costs:
 
Overview of costs 

No

Amount in dispute

Administrative costs

I.

 maximum HRK 1 000.00

   HRK 150.00 + VAT

II.

  HRK 1 000.01 – HRK 5 000.00

  HRK 200.00 + VAT

III.

  HRK 5 000.01 – HRK 10 000.00

  HRK 300.00 + VAT

IV.

  HRK 10 000.01 – HRK 20 000.00

  HRK 400.00 + VAT

V.

  HRK 20 001.00 – HRK 50 000.00

  HRK 700.00 + VAT

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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VI.

   HRK 50 001.00 – HRK 100 000.00

  HRK 1 000.00 + VAT

VII.   HRK 100 001.00 – HRK 500 000.00

  HRK 1 300.00 + VAT

VIII.   HRK 500 001.00 – HRK 1 000 000.00

  HRK 1 700.00 + VAT

IX.

  HRK 1 000 001.00 – HRK 2 000 000.00   HRK 2 000.00 + VAT

X.

  HRK 2 000 001.00 – HRK 5 000 000.00   HRK 2 500.00 + VAT

XI.

  HRK 5 000 001.00 and above

  HRK 3 000.00 + VAT

 

(3) Once the parties have agreed to engage in mediation proceedings, the Registrar of the Mediation Centre should determine the amount in dispute in an
appropriate manner and in agreement with the parties. If the parties cannot agree on the amount in dispute, it shall be determined by the Registrar of the
Mediation Centre.
(4) If counter-claims or objections raised by the parties are considered to be part of the mediation proceedings, or if there are claims stemming from several
disputes between the parties concerned, the value of all claims shall be taken as a whole for the purpose of determining the total administrative costs.
(5) If the amount in dispute is given in a foreign currency, its HRK equivalent shall be determined according to the Croatian National Bank’s selling rate for
that currency from the date on which the parties agreed to enter into mediation proceedings, or when they submitted a joint proposal for mediation.
(6) If it is not possible to determine the amount in dispute, the administrative costs shall be set at HRK 1 000.00 + VAT, unless the parties have agreed
differently with the Mediation Centre and the mediator.
LOGISTIC COSTS
Article 3
(1) The logistics costs shall include all costs arising from use of HUM’s equipment for the purposes of mediation proceedings and the parties’ special
requests for accommodation, deliveries, meals, transport, etc. which shall be determined and agreed by the parties.
(2) The decision to charge such costs and their amount shall be taken by the Registrar of the Mediation Centre, namely the Registrar of HUM, in
agreement with the Chairman of HUM.
(3) If the amount of logistics costs has not been or cannot be determined, it shall be set at HRK 200.00 per day, whereas if the actual amount of costs has
been or can be determined, that amount shall be increased by 20% in favour of HUM .
(4) The costs referred to in points 1, 2 and 3 of this article shall be paid by the parties in advance and in equal proportions, whereas those incurred as a
result of requests of one or several parties shall be borne by the parties ordering such special services.
Article 4
MEDIATOR’S COMPENSATION
(1) The mediator’s compensation shall be determined by each individual mediator in agreement with the parties involved.
(2) Unless otherwise agreed between the parties and the mediator, the amount of the mediator’s compensation shall be determined according to the
amount in dispute, as shown in the table below, and it may be increased in accordance with the provisions of Article 7 of this Cost Statement.
 
Mediator’s compensation 

No

Amount in dispute

Mediator’s compensation (net)

I.

 maximum HRK 1 000.00

HRK 00.00 net

II.

  HRK 1 000.01 – HRK 5 000.00

HRK 250.00 net

III.

  HRK 5 000.01 – HRK 10 000.00

HRK 400.00 net

IV.

  HRK 10 000.01 – HRK 20 000.00

HRK 600.00 net

V.

  HRK 20 001.00 – HRK 50 000.00

HRK 900.00 net

VI.

  HRK 50 001.00 – HRK 100 000.00

HRK 1 200.00 net

VII.   HRK 100 001.00 – HRK 500 000.00

HRK 2 000.00 net

VIII.   HRK 500 001.00 – HRK 1 000 000.00

HRK 2 500.00 net

IX.

  HRK 1 000 001.00 – HRK 2 000 000.00 HRK 3 000.00 net

X.

  HRK 2 000 001.00 – HRK 5 000 000.00 HRK 5 000.00 net

XI.

  HRK 5 000 001.00 and above

HRK 7 000.00 net

(3) The amount in dispute shall be determined in accordance with the provisions of Article 2(3) of this Cost Statement.
(4) The mediator’s compensation expressed in net terms shall be increased by the corresponding amounts of tax, surtax, social security contributions and
VAT.
(5) The mediator’s compensation, as described in point 2 of this Article, may be increased according to the circumstances set out in the provisions of
Article 7 of this Cost Statement or according to the agreement between the mediator and the parties involved.
(6) If the counter-claims and objections raised by the parties are considered as part of the mediation proceedings, the values of those claims shall be taken
as a whole for the purpose of determining the amount of the mediator’s compensation.
(7) If the amount in dispute is expressed in a foreign currency, its HRK equivalent shall be determined, for the purposes of calculating the amount of the
mediator’s compensation, by applying the average exchange rate of the Croatian National Bank for the currency concerned from the date on which the
mediation proceedings commenced. If the value has changed during the mediation proceedings, the HRK equivalent shall be determined by applying the
average exchange rate of the Croatian National Bank for the currency concerned from the date on which the change is notified to HUM.
(8) In disputes in which the material value cannot be determined, the mediator’s compensation shall amount to HRK 1 000.00 (net), unless the parties
should agree otherwise with the Mediation Centre and the mediator.
Article 5
MEDIATOR’S MATERIAL COSTS
(1) The mediator conducting the mediation proceedings at HUM’s Mediation Centre in Zagreb, or at a mediation centre at a branch of HUM in another city,
shall be entitled, in addition to the mediator’s compensation, to a reimbursement of travel expenses, accommodation and subsistence expenses if the
mediator’s place of residence is further than 50 km from the City of Zagreb or from the location of the HUM branch.
(2) The mediator referred to in point 1 of this article shall be reimbursed for their travel expenses with an amount equal to the price of a return bus ticket or
a return ticket by any other means of transportation, as agreed with the parties, to/from their place of residence for every meeting held during the mediation
proceedings, irrespective of the number of such meetings. Travel expenses shall be appropriately documented (i.e. presentation of the tickets).
(3) The amount of accommodation expenses to be reimbursed to the mediator shall be determined on the basis of a hotel invoice (up to 3 stars).
(4) The subsistence expenses to be reimbursed to the mediator shall be set at the level of a non‑taxable daily allowance.

(5) The mediator’s material costs referred to in point 1 of this article shall be paid in advance by the parties prior to each trip.
Article 6
CO-MEDIATOR’S COSTS
(1) If the mediation proceedings are conducted by two or more mediators, and unless the parties agree otherwise with the mediators, the costs of the
mediation proceedings shall be calculated as follows:
– the mediator’s compensation referred to in Article 4 of this Cost Statement shall be calculated separately for each mediator;
– the mediators’ material costs shall be calculated separately for each mediator.

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(2) The administrative costs referred to in Article 2 of this Cost Statement may be increased by 10%.
Article 7
INCREASING THE COSTS OF MEDIATION PROCEEDINGS
(1) Unless the parties agree otherwise with the Mediation Centre and the mediator, the costs of mediation proceedings, as determined in accordance with
the provisions of this Cost Statement, may be increased if:
– more than two parties are involved in the mediation proceedings,
– the dispute is a very complex one,
– the dispute is such that particular specialist knowledge is required of the mediator(s),
– the mediation proceedings are to be conducted in a foreign language,
– more than three meetings need to be held during the mediation proceedings,
– the mediation proceedings need to be held outside the Mediation Centre’s seat.
(2) Unless otherwise agreed with the parties, the costs of the mediation proceedings shall be increased according to the following criteria:
– if more than two parties are involved in the mediation proceedings, the administrative costs and the mediator’s compensation may be increased by 10%,
for each additional party,
– if the dispute is a very complex one, if the dispute is such that particular specialist knowledge is required of the mediator(s), and if the mediation
proceedings are to be conducted in a foreign language, the mediator’s compensation may be increased by 30%.
– the Registrar of the Mediation Centre will take a decision on whether there is a need for particular specialist knowledge, on the level of complexity of the
dispute, or on whether the mediation proceedings are to be conducted in a foreign language;
– if more than three meetings need to be held during mediation proceedings, the administrative costs and the mediator’s compensation may be increased
by 10% for each additional meeting;
– if the mediation proceedings or a meeting during the mediation proceedings are held outside the Mediation Centre’s seat, the administrative costs and/or
the mediator’s compensation may be increased by 30%.
Article 8
REDUCING THE COSTS OF MEDIATION PROCEEDINGS
(1) The costs of mediation proceedings may be reduced by up to 100%, depending on the type of dispute and the characteristics of the parties involved,
and provided the party/parties submit(s) to the Mediation Centre a relevant certificate issued by the competent Social Welfare office justifying a partial or
full exemption from such costs.
Article 9
PAYING THE COSTS OF MEDIATION PROCEEDINGS
(1) Unless otherwise agreed by the parties, all costs of mediation proceedings shall be shared by the parties in equal proportion.
(2) The costs of mediation proceedings relating to the administrative costs and the compensation payable to the mediator and co-mediator(s) shall be paid
into HUM’s designated account before the first meeting of the mediation proceedings. Otherwise, a decision can be made not to conduct the mediation
proceedings.
(3) The parties are required to cover the costs of mediation proceedings irrespective of whether a settlement is reached during the proceedings or not.
(4) If, during the mediation proceedings, overall circumstances should change in such a way as to necessitate an increase in the related costs (e.g. an
increase in the amount in dispute, an increase in the number of parties involved, a need to call a fourth or further meeting(s) or to conduct the mediation
proceedings in a foreign language), the Mediation Centre shall invite the parties involved to pay an additional amount within a period of 8 days, minimum,
and 15 days, maximum. If the parties fail to make the payment within such period, a decision can be made to postpone the next meeting within the
mediation proceedings until the required amount has been paid.
Article 10
AGREEMENT ON THE COSTS OF MEDIATION PROCEEDINGS
(1) By agreeing to participate in mediation proceedings at the Mediation Centre, the parties agree to adhere to the provisions of this Cost Statement.
(2) The Agreement on the Costs of Mediation Proceedings shall be considered an integral part of the Mediation Agreement, and it shall be signed by the
mediator(s) and the parties and/or their attorneys.
Article 11
OTHER COSTS OF MEDIATION PROCEEDINGS
(1) Unless otherwise agreed by the parties, each party shall bear their respective costs in connection with the proceedings, including also the costs of their
legal representatives, attorneys, advisers and attendants.
(2) Unless otherwise agreed by the parties, the costs in connection with expert opinions or presentation of evidence shall be borne by the party requesting
an expert opinion or presentation of evidence.
(3) The costs in connection with translation shall be borne by the party for whose purposes the translation has been made. If the translation has been made
for the purposes of both or all parties, such costs shall be shared by the parties in equal proportions.
(4) If a meeting in the mediation proceedings has been convened outside the Mediation Centre’s seat, the resulting increase in costs (a 20% increase in the
administrative costs and an increase in the mediator’s material costs) shall be borne by the party requesting a meeting outside the Mediation Centre’s
seat, unless otherwise agreed by the parties.
(5) If both parties have jointly proposed to hold a meeting outside the Mediation Centre’s seat, the resulting additional costs referred to in point 5 of this
article shall be divided equally between the parties.
Article 12
COST RECORDS
(1) The Registrar of the Mediation Centre shall keep records of the cost payments received and of the payments made to cover the costs of mediation
proceedings.
(1) At the end of the mediation proceedings, the Registrar of the Mediation Centre shall prepare a complete statement of costs of the mediation
proceedings, including in particular:
– a breakdown of total costs (in net and gross amounts);
– identification of the contributor, the breakdown and amount (net and gross) of individual payment liabilities;
– the payment date for each party;
– the name of the payment beneficiary and the amount (net and gross) paid out.
(2) On the basis of the statement of costs, an invoice shall be prepared and the parties to the mediation proceedings invited to pay the final cost amount.
(3) The statement of costs of the mediation proceedings shall be enclosed with the MIR file.
Article 13
RELATIONSHIP BETWEEN THE MEDIATION CENTRE AND THE MEDIATOR(S)
(1) For each mediation proceedings, HUM shall sign an agreement with the mediator conducting the relevant mediation proceedings on behalf of HUM.
(2) At the end of the mediation proceedings, HUM shall pay the mediator their compensation into the designated account, together with all legal taxes and
other charges.
(3) If provided for in the agreement, the mediator’s compensation shall be paid to the mediator irrespective of whether a settlement has been reached
during the mediation proceedings or not.
(4) In the event that the costs of the mediation proceedings and/or the mediator’s compensation are not determined in accordance with the provisions of
this Cost Statement, the mediator conducting the mediation proceedings on behalf of HUM under a special agreement with the parties involved shall
assign 5% of the total mediator’s compensation (in net terms) to HUM.
Article 13(a)
FACILITATION OF AND PREPARATION FOR MEDIATION PROCEEDINGS
All provisions of this Cost Statement concerning the costs of mediation proceedings and the mediator(s) apply mutatis mutandis to the facilitation and
preparation costs of the parties, their attorneys and other participants in the mediation proceedings.
The mediators included on the List of Mediators of the HUM Mediation Centre may facilitate and prepare the mediation proceedings at the HUM Mediation
Centre.
Article 13(b)
COSTS OF MEDIATION PROCEEDINGS IN CONSUMER DISPUTES
Total costs of mediation proceedings in consumer disputes to be borne by the consumer may be up to HRK 500.00 + VAT.
ENTRY INTO FORCE OF THE DECISION ON COSTS
Article 14
(1) The Mediation Centre’s Decision on Costs – the Mediation Centre’s Cost Statement has applied since the day of its adoption, 14 November 2011, and
has replaced completely the Decision on Costs of the Mediation Centre of the Croatian Mediation Association of 14 March 2011.
(2) The provisions of Article 2. – ADMINISTRATIVE COSTS – were amended by the Decision of HUM’s Administrative Board adopted at its meeting on
28 October 2013.
(3) The provisions of Article 13(a) and 13(b) were added to the Cost Statement on the basis of the Decision of HUM’s Administrative Board adopted at its
meeting of 29 May 2017.
(4) This revised text of the Cost Statement shall enter into force on 29 May 2017.
CHAIRMAN OF HUM:
Ph.D. Srđan Šimac

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The entity is handling the procedure in the following languages:

Croatian
English

The entity accepts submissions in the following languages:

Croatian
English

The procedure has an average length of 1 month(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Centar za mirenje pri Hrvatskoj udruzi za medijaciju (Version 3 - Current one)

Creation date: 2021-03-31 11:41:26 Modification date:  2021-03-31 11:41:41
Notification date : 2021-03-31 11:41:42 Publication date: 2021-05-06 14:26:23 

Centar za mirenje pri Hrvatskoj udruzi za mirenje (Version 2)

Creation date: 2018-08-27 11:37:57 Modification date:  2021-03-31 11:41:26
Notification date : 2018-08-27 11:39:36 Publication date: 2018-08-27 12:11:41 

Centar za mirenje pri Hrvatskoj udruzi za mirenje (Version 1)

Creation date: 2017-06-08 11:04:26 Modification date:  2018-08-27 11:37:57
Notification date : 2017-06-08 15:26:32 Publication date: 2017-07-10 15:08:43 

PROFI TEST d.o.o., Centar za mirenje "Medijator"  (Croatia)

PROFI TEST, ‘Medijator’ Mediation centre 

NOTIFIED - (Date of notification:  2017-06-08)

1. CONTACT DETAILS

Petra Hektorovića 2
43000 Bjelovar
Croatia 

Email address: medijator@medijator.com.hr
Website: http://medijator.com.hr/
Phone: +385 43 231 156
Fax: +385 43 231 211

This ADR entity was first notified by Croatia

2. TYPE AND SECTOR OF DISPUTES

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Consumers against traders (C2B)

B. The entity is competent for disputes initiated by

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Croatia

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
DECISION ON COSTS OF MEDIATION PROCEEDINGS AT "MEDIJATOR" MEDIATION CENTRE 
Article 1
This Decision lays down the rules on the costs of proceedings governed by the Rules Establishing the ‘Medijator’ Mediation Centre and on the Conduct of
Mediation Proceedings (‘the Centre’). 
Article 2
The parties to the proceedings before the Centre shall bear the costs of such proceedings, which include: 
a) the registration fees; 
b) the mediator’s fees; 
c) administrative costs; 
b) material costs of the proceedings – (travel expenses, translation costs and other costs). 
Unless otherwise stipulated in this Decision, by agreeing to mediation at the Centre, the parties also agree to bear all the above costs. 
The above costs shall be borne by the parties in equal proportion, whereas those incurred as a result of requests of one or several parties shall be borne
by the parties ordering such special services. 
The costs of mediation proceedings may be reduced by up to 100%, depending on the type of dispute. 
The decision on the type of disputes to be mediated free‑of‑charge for the parties shall be made by the President of the Centre. 
Free‑of‑charge mediation proceedings may be agreed upon separately with the user of the mediation services. The parties shall pay the costs of the
proceedings into an account designated by the Centre. 

Article 3
The registration fee for mediation proceedings shall amount to HRK 200.00. 
Article 4
The fees payable to each mediator involved in the proceedings shall amount to HRK 500.00 net for each mediation day started. 
Depending on the amount in dispute, the mediator’s fees shall be calculated per mediation day as follows: 

Amount in dispute

Mediator’s fees (net) 

maximum HRK 10 000.00 

HRK 400.00 

HRK 10 001.00 to HRK 50 000.00 

HRK 700.00

HRK 50 001.00 to HRK 150 000.00

HRK 1 000.00

HRK 150 001.00 to HRK 400 000.00

HRK 1 300.00

HRK 400 000.00 to HRK 700 000.00

HRK 1 600.00

HRK 700 001.00 to HRK 1 500 000.00

HRK 1 900.00

HRK 1 500 001.00 to HRK 2 000 000.00 HRK 2 200.00

HRK 2 000 001.00 and above 

HRK 2 500.00

In disputes of lesser or greater complexity, the President of the Centre may decrease or increase the amount of the fees, in agreement with the mediator
and the parties. 
Article 5
The administrative costs shall be equal to 20% of the mediator’s fees referred to in Article 4. If the mediation proceedings are conducted by more than one
mediator, such costs shall be equal to 10% of the total fees payable to the mediators. 
Article 6
Each mediator involved in the proceedings shall be entitled to reimbursement of travel expenses if the mediator resides outside the town of the mediation
proceedings. The reimbursement of travel expenses shall be based on the submission of relevant documents. 
Article 7
Unless otherwise agreed, each party shall bear its own costs. The parties shall pay the costs of mediation proceedings to the Centre, irrespective of
whether or not an agreement has been reached in the mediation. 
Article 8
This Decision shall enter into force on the day of its adoption and it shall apply to all proceedings commencing after its entry into force. 

The entity is handling the procedure in the following languages:

Croatian
English
Italian

The entity accepts submissions in the following languages:

Croatian
English
Italian

The procedure has an average length of 2 month(s) 

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

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The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

PROFI TEST d.o.o., Centar za mirenje "Medijator" (Version 1 - Current one)

Creation date: 2017-06-08 13:13:08 Modification date:  2017-06-08 15:26:32
Notification date : 2017-06-08 15:26:32 Publication date: 2017-06-28 15:50:01 

Sud asti Hrvatske obrtnike komore  (Croatia)

Court of Honour at the Croatian Chamber of Trades and Crafts 

NOTIFIED - (Date of notification:  2018-08-27)

1. CONTACT DETAILS

Ilica 49/II
10000 Zagreb
Croatia 

Email address: sud-casti@hok.hr
Website: http://www.hok.hr/sud_casti
Phone: +385 1 4806 666
Fax: +385 1 4806 629

This ADR entity was first notified by Croatia

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Other
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Croatia

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Croatian
English

The entity accepts submissions in the following languages:

Croatian
English
German

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

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The procedure has an average length of 3 month(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Sud časti Hrvatske obrtničke komore (Version 2 - Current one)

Creation date: 2018-08-27 11:37:19 Modification date:  2018-08-27 11:39:36
Notification date : 2018-08-27 11:39:37 Publication date: 2018-08-27 12:11:41 

Sud časti Hrvatske obrtničke komore (Version 1)

Creation date: 2017-06-08 11:30:47 Modification date:  2018-08-27 11:37:19
Notification date : 2017-06-08 15:26:32 Publication date: 2017-07-05 15:20:09 

Sud asti pri Hrvatskoj gospodarskoj komori  (Croatia)

The Court of Honour at the Croatian Chamber of Economy

NOTIFIED - (Date of notification:  2017-06-08)

1. CONTACT DETAILS

Rooseveltov trg 2
10000 Zagreb
Croatia 

Email address: sudcasti@hgk.hr
Website: http://www.hgk.hr/sud-casti-pri-hgk/o-sudu-casti
Phone: +385 1 4848 624
Fax: +385 1 4848 625

This ADR entity was first notified by Croatia

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Consumers against traders (C2B)

Croatia

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Croatian

The entity accepts submissions in the following languages:

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The entity accepts submissions in the following languages:

Croatian

The procedure has an average length of 3 month(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Sud časti pri Hrvatskoj gospodarskoj komori (Version 1 - Current one)

Creation date: 2017-06-08 10:01:00 Modification date:  2017-06-08 15:26:32
Notification date : 2017-06-08 15:26:32 Publication date: 2017-06-27 17:45:56 

Cyprus Consumer Center for Alternative Dispute Resolution (Cyprus)

NOTIFIED - (Date of notification:  2021-01-04)

1. CONTACT DETAILS

Κυριάκου Μάτση 16
1082 Λευκωσία
Cyprus 

Email address: secretariat@adr.com.cy
Website: http://www.adrcyprus.com
Phone: 22519741
Fax: 22318214

This ADR entity was first notified by Cyprus

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Prescribed medication
Over-the-counter medication
Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Cyprus

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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Conciliation:

Dispute submission fees
Non-refundable fees of EUR 20 for submitting a dispute with the Center.
Conciliation fees

Amount of purchased goods or services in euros (EUR) Consumer fees in euros (EUR) Trader fees in euros (EUR)

Up to 500

20

80

501 - 2,000

40

160

2,001 - 10,000

80

320

10,001 - 50,000

160

640

50,001 - 100,000

320

1,280

over 100,001 

640

1,700

 
All of the above fees are exclusive of VAT and paid before starting the conciliation procedure.
The above fees are based on an 8-hour conciliation procedure. For every additional hour of conciliation, the following shall be paid:

an additional fee of EUR 20 per hour for consumers and of EUR 60 per hour for the trader regarding disputes of amounts between EUR 0 and
10,000
an additional fee of EUR 40 per hour for consumers and of EUR 100 per hour for the trader regarding disputes of amounts over EUR 10,000
the maximum amount paid by a consumer is EUR 800.

 

Mediation:

Dispute submission fees
Non-refundable fees of EUR 20 for submitting a dispute with the Center.
Mediation fees

Amount of purchased goods or services in euros (EUR) Consumer fees in euros (EUR) Trader fees in euros (EUR)

Up to 500

20

80

501 - 2,000

40

160

2,001 - 10,000

80

320

10,001 - 50,000

160

640

50,001 - 100,000

320

1,280

over 100,001 - 500,000

640

1,700

 
All of the above fees are exclusive of VAT and paid before starting the mediation procedure.
The above fees are based on an 8-hour mediation procedure. For every additional hour of mediation, the following shall be paid:

an additional fee of EUR 20 per hour for consumers and of EUR 60 per hour for the trader regarding disputes of amounts between EUR 0 and
10,000
an additional fee of EUR 40 per hour for consumers and of EUR 100 per hour for the trader regarding disputes of amounts over EUR 10,000
the maximum amount paid by a consumer is EUR 800.

Arbitration

Dispute submission fees
Non-refundable fees of EUR 20 for submitting a dispute with the Center.
Arbitration fees

Amount of purchased goods or services in euros (EUR) Consumer fees in euros (EUR) Trader fees in euros (EUR)

500 - 10,000

25

100

over 10,001

30

120

 
All of the above fees are exclusive of VAT and paid per working hour.
A deposit of 2 hours arbitration shall be paid with the commencement of the proceedings. 
The above fees are based on a 1-hour arbitration procedure. For every additional hour of arbitration, the following shall be paid:

an additional fee of EUR 25 per hour for consumers and of EUR 100 per hour for the trader regarding disputes of amounts between EUR 0 and
10,000
an additional fee of EUR 30 per hour for consumers and of EUR 120 per hour for the trader regarding disputes of amounts over EUR 10,000
the maximum amount paid by a consumer is EUR 1,000.

The expenses of the trader do not include the cost of using sites owned/leased/licensed by the Center to resolve the dispute. These expenses are
chargeable at €100 per day + VAT in case facilities owned/leased/licensed by the Center are used. They are not payable in case the Trader is committed
to ADR through an annual subscription to the Center or where the Center decides to exempt the Trader from such expenses.

The entity is handling the procedure in the following languages:

English
Greek

The entity accepts submissions in the following languages:

English

B. Language(s)

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Greek

The procedure has an average length of 50 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

This entity might reach more than one type of outcome. It might be binding on consumers and traders , or non-binding 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Cyprus Consumer Center for Alternative Dispute Resolution (Version 5 - Current one)

Creation date: 2021-01-04 08:19:50 Modification date:  2021-01-04 08:39:14
Notification date : 2021-01-04 08:39:16 Publication date: 2021-01-29 13:37:54 

Cyprus Consumer Center for Alternative Dispute Resolution (Version 4)

Creation date: 2019-03-06 13:38:08 Modification date:  2021-01-04 08:19:50
Notification date : 2019-03-06 13:38:17 Publication date: 2019-04-29 16:35:25 

Cyprus Consumer Center for Alternative Dispute Resolution (Version 3)

Creation date: 2019-01-11 15:30:49 Modification date:  2019-03-06 13:38:08
Notification date : 2019-01-11 15:30:58 Publication date: 2019-02-11 14:17:55 

Cyprus Consumer Center for Alternative Dispute Resolution (Version 2)

Creation date: 2018-12-11 07:57:45 Modification date:  2019-01-11 15:30:49
Notification date : 2018-12-11 07:57:57 Publication date: 2019-01-08 15:20:34 

Cyprus Consumer Center for Alternative Dispute Resolution (Version 1)

Creation date: 2018-12-05 15:04:17 Modification date:  2018-12-11 07:57:45
Notification date : 2021-01-04 08:39:16 Publication date: - 

Cyprus Technical Chamber (ETEK) Alternative Dispute Resolution Centre (ETEK ADR Centre)  (Cyprus)

NOTIFIED - (Date of notification:  2018-10-22)

1. CONTACT DETAILS

8 Kerveros Street
1016 Nicosia
Cyprus 

Email address: cyprus@etek.org.cy 
Website: http://www.etek.org.cy
Phone: 00357 22 877644
Fax: 00357 22 730373

This ADR entity was first notified by Cyprus

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

House maintenance and improvement goods
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Fuels and lubricants for vehicles and other means of personal transport
Electrical appliances for personal care
Cleaning and maintenance products, articles for cleaning and non-durable household articles

Energy and Water

Water
Electricity
Gas
Other energy sources

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
Maintenance and repair of vehicles and other transport

Transport services

Tram, bus, metro and underground
Sea, river, other water transport
Transport infrastructure services

Both (C2B and B2C)

Cyprus

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
The fees to be paid by the consumer and the trader vary, depending on the ADR procedure and the value of the claim.
1. Conciliation

Amount in dispute:

 EUR 250 - EUR 5.000

Fee payable by consumers: 

EUR 20 plus VAT 

Fee payable by traders: 

Up to EUR 280 plus VAT 

The amount of 20 euro is not refuntable in the event the trader does not accept the ADR procedure but is retained by the Centre as adminastrative fee.

Amount in dispute:

 More than EUR 5.000

Fee payable by consumers: 

20% of the cost 

Fee payable by traders: 

80% of the cost 

With the submission of the complaint, the consumer pays EUR 50. The amount of EUR 50 is not refuntable in case the trader does not accept the ADR
procedure but is retained by the Centre as adminastrative fee .
 
The cost of Conciliation proceedings is determined by the Centre as a percentage of the parties dispute:

Up to 10% for a dispute of EUR 5.000 - EUR 10.000 
Up to 7% for a dispute of EUR 10.000 - EUR 50.000
Up to 5% for a dispute of EUR 50.000 - EUR 100.000
Up to 3% for a dispute of EUR 100.000 - EUR 500.000
Up to 2% for a dispute of more than EUR 500.000 

 
2. Mediation

Amount in dispute:

 EUR 500 - EUR 5.000 

Fee payable by consumers: 

EUR 20  plus VAT 

Fee payable by traders: 

Up to EUR 280 plus VAT

The amount of 20 euro is not refuntable in the event the trader does not accept the ADR procedure but is retained by the Centre as adminastrative fee.

Amount in dispute:

 More than EUR 5.000

Fee payable by consumers: 

50% of the cost 

Fee payable by traders: 

50% of the cost 

The fees of the ADR procedure are paid in advance equally by the parties. 90% of the fees are payable to the Mediator and 10% to the Centre.
The compensation payable to the mediator and to the Centre depends on the amount in dispute and vary according to the following criteria:

300 euro if the amount in dispute (excluding interest and expenses) does not exceed the EUR 3.000.
From 7% to 10% if the amount in dispute (excluding interest and expenses) is between EUR 3.000 and EUR 10.000, with a minimum amount
payable of EUR 300.
From 5% to 7% if the amount in dispute (excluding interest and expenses) is between EUR 10.000 and EUR 50.000, with a minimum amount
payable of EUR 700.
From 3% to 5% if the amount in dispute (excluding interest and expenses) is between EUR 50.000 and EUR 100.000, with a minimum amount
payable of EUR 2.500.
From 1% to 2% if the amount in dispute (excluding interest and expenses) exceeds EUR 500.000, with a minimum amount payable of EUR 10.000.

The compensation of the Mediator is not refundable in the event the ADR procedure is terminated.
 
3. Arbitration

Amount in dispute:

 EUR 1.000 - EUR 10.000 

Fee payable by consumers: 

EUR 20 plus VAT 

Fee payable by traders: 

Up to EUR 280 plus VAT

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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Fee payable by traders: 

Up to EUR 280 plus VAT

The amount of EUR 20 is not refuntable in case the trader does not accept the ADR procedure but is retained by the Centre as adminastrative fee.

In the event that there is a need of a site autopsy the cost is 50% for the consumer and 50% for the trader.
The total cost of the ADR procedure: Up to 700 euro plus VAT (200 euro plus VAT for two meetings and EUR 300 plus VAT for a site autopsy).

Amount in dispute:

 More than EUR 10.000 

Fee payable by consumers: 

Depends on the decision of the Arbitrator  

Fee payable by traders: 

Depends on the decision of the Arbitrator 

The compensation payable to the Arbitrator is EUR 100 per manpower plus VAT, for the concise procedure and EUR 120 for the regular one.  

The fee for the arbitration is paid by the parties to the Centre upon receipt of the decision. 75% of the fee is paid by the Centre to the Arbitrator and 25%
remains for the Centre.  
 

The entity is handling the procedure in the following languages:

English
Greek

The entity accepts submissions in the following languages:

English
Greek

The procedure has an average length of 45 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Cyprus Technical Chamber (ETEK) Alternative Dispute Resolution Centre (ETEK ADR Centre) (Version 3 - Current one)

Creation date: 2018-10-22 08:35:48 Modification date:  2018-10-22 08:35:58
Notification date : 2018-10-22 08:35:59 Publication date: 2019-01-14 11:29:27 

Cyprus Technical Chamber (ETEK) Alternative Dispute Resolution Centre (ETEK ADR Centre) (Version 2)

Creation date: 2018-10-19 14:36:51 Modification date:  2018-10-22 08:35:48
Notification date : 2018-10-19 14:37:00 Publication date: - 

Cyprus Technical Chamber (ETEK) Alternative Dispute Resolution Centre (ETEK ADR Centre) (Version 1)

Creation date: 2018-10-19 11:51:35 Modification date:  2018-10-19 14:36:51
Notification date : 2018-10-19 14:31:34 Publication date: - 

              ( )  

(Cyprus)

Office of the Commissioner of Electronic Communications and Postal Regulation (ΓΕΡΗΕΤ)

NOTIFIED - (Date of notification:  2018-01-09)

1. CONTACT DETAILS

Ηλιουπόλεως 12
1101 Λευκωσία
Cyprus 

Email address: info@ocecpr.org.cy

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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Website: http://www.ocecpr.org.cy/
Phone: 00357 22 693000
Fax: 00357 22693070

This ADR entity was first notified by Cyprus

2. TYPE AND SECTOR OF DISPUTES

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services

Consumers against traders (C2B)

Cyprus

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
Greek

The entity accepts submissions in the following languages:

English
Greek

The procedure has an average length of 1 month(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

4. HISTORY

Γραφείο Επιτρόπου Ρυθμίσεως Ηλεκτρονικών Επικοινωνιών και Ταχυδρομείων (ΓΕΡΗΕΤ) (Version 3 - Current one)

Creation date: 2018-12-06 11:42:52 Modification date:  2018-12-06 11:43:01
Notification date : 2018-12-06 11:43:01 Publication date: 2018-12-10 11:43:43 

Γραφείο Επιτρόπου Ρυθμίσεως Ηλεκτρονικών Επικοινωνιών και Ταχυδρομείων (ΓΕΡΗΕΤ) (Version 2)

Creation date: 2018-01-09 12:54:09 Modification date:  2018-12-06 11:42:52
Notification date : 2018-01-09 12:54:48 Publication date: 2018-01-24 10:01:03 

ΓΕΡΗΕΤ (OCECPR) (Version 1)

Creation date: 2017-12-04 13:32:27 Modification date:  2018-01-09 12:54:09
Notification date : 2017-12-04 13:37:26 Publication date: - 

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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              ( )   -   T h e   F i n a n c i a l   O m b u d s m a n   o f
the Republic of Cyprus  (Cyprus)

NOTIFIED - (Date of notification:  2019-11-18)

1. CONTACT DETAILS

ΚΥΠΡΑΝΟΡΟΣ 15
1061 ΛΕΥΚΩΣΙΑ
Cyprus 

Email address: director@financialombudsman.gov.cy
Website: http://www.financialombudsman.gov.cy/
Phone: 0035722848900
Fax: 0035722660584

This ADR entity was first notified by Cyprus

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

Consumers against traders (C2B)

Cyprus

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Variable fee

Fees details:
Consumer -> €20 fixed amount.
Trader -> €350 if the decision is against the retailer. 

The entity is handling the procedure in the following languages:

English
Greek

The entity accepts submissions in the following languages:

English
Greek

The procedure has an average length of 90 day(s) 

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

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The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

ΕΝΙΑΙΟΣ ΦΟΡΕΑΣ ΕΞΩΔΙΚΗΣ ΕΠΙΛΥΣΗΣ ΔΙΑΦΟΡΩΝ ΧΡΗΜΑΤΟΟΙΚΟΝΟΜΙΚΗΣ ΦΥΣΕΩΣ (ΕΦΕΕΔΧΦ) - The Financial Ombudsman of the Republic of
Cyprus (Version 1 - Current one)

Creation date: 2019-11-12 10:22:56 Modification date:  2019-11-18 13:17:19
Notification date : 2019-11-18 13:17:19 Publication date: 2020-01-08 11:29:44 

eská advokátní komora (Czech Republic)

Czech Bar Association

NOTIFIED - (Date of notification:  2022-04-05)

1. CONTACT DETAILS

Národní tř. 16
11000 Praha
Czech Republic 

Email address: epodatelna@cak.cz
Website: http://www.cak.cz
Phone: +420 273 193 111
Fax: +420 224 932 989

This ADR entity was first notified by Czech Republic

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Legal services & accountancy

Consumers against traders (C2B)

Czech Republic

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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The entity is handling the procedure in the following languages:

Czech

The entity accepts submissions in the following languages:

Czech

The procedure has an average length of 45 day(s) 

The procedure is done: orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Česká advokátní komora (Version 3 - Current one)

Creation date: 2022-03-25 12:38:53 Modification date:  2022-04-05 14:44:50
Notification date : 2022-04-05 14:44:50 Publication date: 2022-04-22 14:47:36 

Česká advokátní komora (Version 2)

Creation date: 2019-04-02 11:03:23 Modification date:  2022-03-25 12:38:53
Notification date : 2019-04-04 14:06:46 Publication date: 2019-04-05 10:01:28 

Česká advokátní komora (Version 1)

Creation date: 2016-02-09 15:34:29 Modification date:  2019-04-02 11:03:23
Notification date : 2016-02-16 13:50:26 Publication date: 2016-03-02 11:24:45 

eská obchodní inspekce (Czech Republic)

Czech Trade Inspection Authority

NOTIFIED - (Date of notification:  2023-06-26)

1. CONTACT DETAILS

Štěpánská 44
11000 Praha 1
Czech Republic 

Email address: adr@coi.cz
Website: http://www.coi.cz
Phone: +420 296 366 360
Fax: +420 296 366 236

This ADR entity was first notified by Czech Republic

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water

Financial Services

Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Czech Republic

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The entity is handling the procedure in the following languages:

Czech
English
Slovak

The entity accepts submissions in the following languages:

Czech
English
Slovak

The procedure has an average length of 65 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Česká obchodní inspekce (Version 4 - Current one)

Creation date: 2023-06-26 15:18:30 Modification date:  2023-06-26 15:22:05
Notification date : 2023-06-26 15:22:06 Publication date: 2023-07-12 11:56:01 

Česká obchodní inspekce (Version 3)

Creation date: 2022-03-25 13:01:11 Modification date:  2023-06-26 15:18:30
Notification date : 2022-04-05 14:44:52 Publication date: 2022-04-22 14:47:36 

Česká obchodní inspekce (Version 2)

Creation date: 2019-04-04 14:03:04 Modification date:  2022-03-25 13:01:11
Notification date : 2019-04-04 14:06:47 Publication date: 2019-04-05 10:01:28 

Česká obchodní inspekce (Version 1)

Creation date: 2016-01-06 13:50:44 Modification date:  2019-04-04 14:03:04
Notification date : 2016-01-15 12:27:46 Publication date: 2016-02-09 17:20:40 

eský telekomunikaní úad  (Czech Republic)

Czech Telecommunication Office 

NOTIFIED - (Date of notification:  2022-04-05)

1. CONTACT DETAILS

Sokolovská 219
22502 Praha 9
Czech Republic 

Email address: spotrebitelskespory@ctu.cz
Website: http://www.ctu.cz
Phone: 00420 224 004 647
Fax: 00420 224 004 844

This ADR entity was first notified by Czech Republic

2. TYPE AND SECTOR OF DISPUTES

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Both (C2B and B2C)

Czech Republic

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Variable fee

Fees details:
4% of the amount due, with a minimum of CZK 200. This amount is paid by the trader to the Czech Telecommunication Office.

The entity is handling the procedure in the following languages:

Czech
Slovak

The entity accepts submissions in the following languages:

Czech
Slovak

The procedure has an average length of 109 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Český telekomunikační úřad (Version 4 - Current one)

Creation date: 2022-03-25 13:02:55 Modification date:  2022-04-05 14:44:55
Notification date : 2022-04-05 14:44:55 Publication date: 2022-04-22 14:49:06 

Český telekomunikační úřad (Version 3)

Creation date: 2019-04-04 09:24:15 Modification date:  2022-03-25 13:02:55
Notification date : 2019-04-04 14:06:48 Publication date: 2019-04-05 10:01:28 

Český telekomunikační úřad (Version 2)

Creation date: 2016-01-28 14:51:21 Modification date:  2019-04-04 09:24:15
Notification date : 2016-01-28 14:51:31 Publication date: - 

Český telekomunikační úřad (Version 1)

Creation date: 2016-01-14 13:32:21 Modification date:  2016-01-28 14:51:21
Notification date : 2016-01-18 09:08:10 Publication date: 2016-02-11 11:53:09 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Energetický regulaní úad  (Czech Republic)

Energy Regulatory Office

NOTIFIED - (Date of notification:  2022-04-05)

1. CONTACT DETAILS

Masarykovo nám. 5
58601 Jihlava
Czech Republic 

Email address: podatelna@eru.cz
Website: http://www.eru.cz
Phone: 00420 564 578 666 
Fax: 00420 564 578 640 

This ADR entity was first notified by Czech Republic

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Electricity
Gas
Other energy sources

Consumers against traders (C2B)

Czech Republic

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Czech

The entity accepts submissions in the following languages:

Czech
Slovak

The procedure has an average length of 120 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The complaint is being or has previously been considered by another dispute resolution body or by a court

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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4. HISTORY

Energetický regulační úřad (Version 4 - Current one)

Creation date: 2022-04-05 14:43:29 Modification date:  2022-04-05 14:44:41
Notification date : 2022-04-05 14:44:42 Publication date: 2022-04-22 14:47:36 

Energetický regulační úřad (Version 3)

Creation date: 2019-04-04 10:53:52 Modification date:  2022-04-05 14:43:28
Notification date : 2019-04-04 14:06:44 Publication date: 2019-04-05 10:01:28 

Energetický regulační úřad (Version 2)

Creation date: 2016-01-27 09:24:40 Modification date:  2019-04-04 10:53:52
Notification date : 2016-01-27 09:24:50 Publication date: 2016-10-28 09:46:26 

Energetický regulační úřad (Version 1)

Creation date: 2016-01-13 16:36:44 Modification date:  2016-01-27 09:24:40
Notification date : 2016-01-26 15:33:12 Publication date: - 

Finanní arbitr  (Czech Republic)

Financial Arbitrator

NOTIFIED - (Date of notification:  2022-04-05)

1. CONTACT DETAILS

Legerova 1581/69
11000 Praha
Czech Republic 

Email address: arbitr@finarbitr.cz
Website: https://finarbitr.cz
Phone: 00420 2 5704 2070
Fax: 

This ADR entity was first notified by Czech Republic

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Insurance - Life

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany

BADEN-WÜRTTEMBERG
BAYERN
BERLIN
BRANDENBURG
BREMEN
HAMBURG
HESSEN
MECKLENBURG-VORPOMMERN
NIEDERSACHSEN

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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NIEDERSACHSEN
NORDRHEIN-WESTFALEN
RHEINLAND-PFALZ
SAARLAND
SACHSEN
SACHSEN-ANHALT
SCHLESWIG-HOLSTEIN
THÜRINGEN

Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal

Abrantes
Águeda
Aguiar da Beira
Alandroal
Albergaria-a-Velha
Albufeira
Alcácer do Sal
Alcanena
Alcobaça
Alcochete
Alcoutim
Alenquer
Alfândega da Fé
Alijó
Aljezur
Aljustrel
Almada
Almeida
Almeirim
Almodôvar
Alpiarça
Alter do Chão
Alvaiázere
Alvito
Amadora
Amarante
Amares
Anadia
Angra do Heroísmo
Ansião
Arcos de Valdevez
Arganil
Armamar
Arouca
Arraiolos
Arronches
Arruda dos Vinhos
Aveiro
Avis
Azambuja
Baião
Barcelos
Barrancos
Barreiro
Batalha
Beja
Belmonte
Benavente
Bombarral
Borba
Boticas
Braga
Bragança
Cabeceiras de Basto
Cadaval
Caldas da Rainha
Calheta (Açores)
Calheta (Madeira)
Câmara de Lobos
Caminha
Campo Maior

Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

A. Fees

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The entity is handling the procedure in the following languages:

Bulgarian
Croatian
Czech
Danish
Dutch
English
Estonian
Finnish
French
German
Greek
Hungarian
Icelandic
Italian
Latvian
Lithuanian
Maltese
Norwegian
Polish
Portuguese
Romanian
Slovak
Slovenian
Spanish
Swedish

The entity accepts submissions in the following languages:

Bulgarian
Croatian
Czech
Danish
Dutch
English
Estonian
Finnish
French
German
Greek
Hungarian
Icelandic
Italian
Latvian
Lithuanian
Maltese
Norwegian
Polish
Portuguese
Romanian
Slovak
Slovenian
Spanish
Swedish

The procedure has an average length of 238 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Finanční arbitr (Version 3 - Current one)

Creation date: 2022-03-25 12:58:07 Modification date:  2022-04-05 14:44:43
Notification date : 2022-04-05 14:44:44 Publication date: 2022-04-22 14:47:36 

Finanční arbitr (Version 2)

Creation date: 2019-04-02 10:56:25 Modification date:  2022-03-25 12:58:07
Notification date : 2019-04-04 14:06:45 Publication date: 2019-04-10 10:27:29 

finanční arbitr (Version 1)

Creation date: 2016-01-11 16:47:39 Modification date:  2019-04-02 10:56:25
Notification date : 2016-01-13 16:17:07 Publication date: 2016-02-09 17:20:40 

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Kancelá Ombudsmana eské asociace pojišoven, z.ú.  (Czech Republic)

Office of the Ombudsman of the Czech Insurance Association

NOTIFIED - (Date of notification:  2022-04-05)

1. CONTACT DETAILS

Elišky Krásnohorské 135/7
11000 Praha 
Czech Republic 

Email address: kancelar@ombudsmancap.cz
Website: http://www.ombudsmancap.cz
Phone: +420 602 273 096
Fax: 

This ADR entity was first notified by Czech Republic

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other

Consumers against traders (C2B)

Czech Republic

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Czech

The entity accepts submissions in the following languages:

Czech

The procedure has an average length of 41 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Kancelář Ombudsmana České asociace pojišťoven, z.ú. (Version 2 - Current one)

Creation date: 2022-03-25 12:59:34 Modification date:  2022-04-05 14:44:45
Notification date : 2022-04-05 14:44:45 Publication date: 2022-04-22 14:49:06 

Kancelář Ombudsmana České asociace pojišťoven, z.ú. (Version 1)

Creation date: 2019-04-02 11:06:35 Modification date:  2022-03-25 12:59:34
Notification date : 2019-04-04 14:06:45 Publication date: 2019-04-29 16:35:25 

Sdružení eských spotebitel, z.ú.  (Czech Republic)

Czech Consumer Association

NOTIFIED - (Date of notification:  2023-06-26)

1. CONTACT DETAILS

Pod Altánem 99/103
10000 Praha 10 
Czech Republic 

Email address: scs@konzument.cz
Website: http://www.konzument.cz/
Phone: 00420 261 263 574
Fax: 

This ADR entity was first notified by Czech Republic

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water

Financial Services

Non-life Insurance - Home and property
Non-life Insurance - Transport

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Czech Republic

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Czech

The entity accepts submissions in the following languages:

Czech

The procedure has an average length of 64 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Sdružení českých spotřebitelů, z.ú. (Version 4 - Current one)

Creation date: 2023-06-26 15:20:13 Modification date:  2023-06-26 15:22:00
Notification date : 2023-06-26 15:22:01 Publication date: 2023-07-12 11:56:01 

Sdružení českých spotřebitelů, z.ú. (Version 3)

Creation date: 2022-03-25 13:00:18 Modification date:  2023-06-26 15:20:13
Notification date : 2022-04-05 14:44:48 Publication date: 2022-04-22 14:49:06 

Sdružení českých spotřebitelů, z.ú. (Version 2)

Creation date: 2019-04-02 11:00:37 Modification date:  2022-03-25 13:00:18
Notification date : 2019-04-04 14:06:46 Publication date: 2019-04-05 10:01:28 

Sdružení českých spotřebitelů, z.ú. (Version 1)

Creation date: 2016-09-09 08:46:39 Modification date:  2019-04-02 11:00:37
Notification date : 2016-09-16 13:10:20 Publication date: 2016-10-19 18:28:22 

Spotebitelský ombudsman, z.ú.  (Czech Republic)

Consumer Ombudsman

NOTIFIED - (Date of notification:  2023-06-26)

1. CONTACT DETAILS

K lesíku 70/1
10200 Praha 10
Czech Republic 

Email address: info@onlinemediator.cz
Website: https://onlinemediator.cz/
Phone: +420 735 053 166
Fax: 

This ADR entity was first notified by Czech Republic

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Financial Services

Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Czech Republic

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Czech
English
Slovak

The entity accepts submissions in the following languages:

Czech
English
Slovak

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Spotřebitelský ombudsman, z.ú. (Version 1 - Current one)

Creation date: 2023-06-26 12:06:29 Modification date:  2023-06-26 15:22:04
Notification date : 2023-06-26 15:22:04 Publication date: 2023-08-14 11:14:32 

Advokatnævnet (Denmark)

The Disciplinary Board

NOTIFIED - (Date of notification:  2015-11-17)

1. CONTACT DETAILS

Advokatnævnets sekretariat, Kronprinsessegade 28
DK-1306 København K
Denmark 

Email address: klagesagsafdelingen@advokatsamfundet.dk
Website: http://www.advokatsamfundet.dk/
Phone: + 45 33 96 97 98
Fax: 

This ADR entity was first notified by Denmark

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Legal services & accountancy

Consumers against traders (C2B)

Denmark

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Danish

The procedure has an average length of 6 month(s) 

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

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The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Advokatnævnet (Version 1 - Current one)

Creation date: 2015-10-30 13:56:21 Modification date:  2015-11-17 09:23:21
Notification date : 2015-11-17 09:23:21 Publication date: 2016-02-08 15:33:37 

Ankenævnet for Bus, Tog og Metro (Denmark)

The Appeals Board for Bus, Train and Metro

NOTIFIED - (Date of notification:  2016-02-15)

1. CONTACT DETAILS

Gl. Køge Landevej 3
DK-2500 Valby
Denmark 

Email address: mail@abtm.dk
Website: http://www.abtm.dk
Phone: 00 45 36 13 18 91
Fax: 

This ADR entity was first notified by Denmark

2. TYPE AND SECTOR OF DISPUTES

Transport services

Tram, bus, metro and underground
Railways

Consumers against traders (C2B)

Denmark

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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Fees details:
It costs DKK 160 to appeal. If the disputed amount is less than DKK 160, the appeal fee is DKK 80.
The fee will be refunded if the consumer's appeal is fully or partially upheld, or if the appeal is withdrawn before being dealt with by the Appeals Board, if the
case is settled before being dealt with by the Appeals Board, or if the Appeals Board is unable to deal with the appeal.
§ 26.

 When lodging appeals with the Appeals Board, a fee must be paid for each appeal. The amount of the fee corresponds to the equivalent fee for

appeals lodged with the Consumer Appeals Board; the current appeal fee can be found in annex A to these statutes. Point 2. If the consumer's claim
involves an amount that is less than the appeal fee mentioned in point 1, 50% of the appeal fee is charged per appeal; the current reduced appeal fee can
be found in annex A to these statutes. Point 3. The appeal fee willbe refunded to the complainant if the appeal is withdrawn before being deal with by the
Appeals Board, the Appeals Board fully or partially upholds the appeal, the case is settled before being dealt with by the Appeals Board, or the Appeals
Board is unable to deal with the appeal.
§ 27.

 The transport companies mentioned in § 1 and transport companies that endorse the handling of appeals by the Appeals Board shall pay the costs

associated with the activities of the Appeals Board, including the cost of fees to the Consumers' Council. The financing consists of core funding
supplemented with funding per case, cf. point 2. At the time of the establishment of the Appeals Board, the core funding consists of DKK 750 000 incl. VAT.
The core funding is adjusted annually through the budgets/accounts, and the currently agreed core funding can be found in annex A to these statutes.
Point 2. Transport companies as mentioned in point 1 pay a fee for the handling of a case; however, see annex A, I on expenses according to which a fee
is not paid for a case that is closed by the secretariat. If an appeal is upheld by the Appeals Board, or if the appeal is essentially settled by the Appeals
Board in favour of the complainant, the company shall pay a fee that amounts to DKK 10 000 incl. VAT per case at the time of the establishment of the
Appeals Board. The fee is adjusted annually, and the current fee can be found in annex A to these statutes.
Point 3. Transport companies not affiliated to the Appeals Board contribute to the funding of the Appeals Board by paying a fee for cases where the appeal
is upheld by the Appeals Board, or where the appeal is essentially settled by the Appeals Board in favour of the complainant. The fee is determined by the
average costs of the proceedings; at the time of the establishment of the Appeals Board, this fee is DKK 12 500 incl. VAT per case. The fee is adjusted
annually, and the current fee can be found in annex A to these statutes.
Point 4. Where the secretariat forwards an appeal for an opinion from the transport company, the transport company will be advised both that if the case is
settled or the Appeals Board hands down a ruling, it will be billed for the proceedings before the Appeals Board, and what the amount involved is.

The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Danish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Ankenævnet for Bus, Tog og Metro (Version 4 - Current one)

Creation date: 2019-03-05 14:52:44 Modification date:  2019-03-05 15:29:10
Notification date : 2019-03-05 15:29:10 Publication date: 2019-04-17 17:34:14 

Ankenævnet for Bus, Tog og Metro (Version 3)

Creation date: 2019-01-31 13:51:04 Modification date:  2019-03-05 14:52:44
Notification date : 2019-01-31 15:47:45 Publication date: - 

Ankenævnet for Bus, Tog og Metro (Version 2)

Creation date: 2016-02-15 09:28:09 Modification date:  2019-01-31 13:51:04
Notification date : 2016-02-15 09:28:20 Publication date: - 

Ankenævnet for Bus, Tog og Metro (Version 1)

Creation date: 2015-10-27 10:42:34 Modification date:  2016-02-15 09:28:09
Notification date : 2015-11-17 09:24:21 Publication date: 2016-02-16 14:34:13 

Ankenævnet for Energiområdet (Denmark)

The Appeals Board for the Energy Sector

NOTIFIED - (Date of notification:  2016-02-15)

1. CONTACT DETAILS

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Carl Jacobsens vej 35
2500 Valby
Denmark 

Email address: post@energianke.dk
Website: http://www.energianke.dk/Menu/Om-ankenaevnet
Phone: +45 41 71 50 00
Fax: 

This ADR entity was first notified by Denmark

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Electricity
Gas
Other energy sources

Consumers against traders (C2B)

Denmark

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Fixed fee

Fees details:
To have a case dealt with by the Appeals Board, the consumer must pay a fee of DKK 160.
Point 2. The fee shall be refunded to the consumer if the latter's appeal is upheld or if the case is dismissed as unsuitable to be heard. If a case is
dismissed as lying outside the remit of the Appeals Board, any appeal fee paid shall be refunded to the payer.
An energy company must pay a sum to the Appeals Board to cover the Board's costs of dealing with the case if
1) the consumer's appeal is upheld, or
2) the case is settled through the action of the secretariat.
1. The standard amount mentioned in § 26, point 1, incl. VAT, is
a) in accordance with no 1 a sum of DKK 8 500, and
b) in accordance with no 2 a sum of DKK 3 800.
2. Under § 26, point 4, the Appeals Board may charge a fee for special expeditions for late payments (late fee) of DKK 85 for each expedition.
3. For the transfer of unpaid case costs to the Danish Competition and Consumer Authority for the implementation of distraint under § 17, point 4 of the
Consumer Complaints Act, a collection fee of DKK 100 is charged.
4. Unpaid debts shall also accrue interest in accordance with the regulations on interest and the interest rate.

The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Danish

The procedure has an average length of 3 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Ankenævnet for Energiområdet (Version 2 - Current one)

Creation date: 2016-02-15 10:52:36 Modification date:  2016-02-15 10:52:43
Notification date : 2016-02-15 10:52:43 Publication date: - 

Ankenævnet for Energiområdet (Version 1)

Creation date: 2015-11-09 14:37:11 Modification date:  2016-02-15 10:52:36
Notification date : 2015-11-17 09:24:21 Publication date: 2016-02-15 14:09:05 

Ankenævnet for Feriehusudlejning (Denmark)

The Appeals Board for Holiday House Letters

NOTIFIED - (Date of notification:  2016-02-15)

1. CONTACT DETAILS

Amagertorv 9,2 
1160 København K
Denmark 

Email address: info@ankenaevnferiehus.dk
Website: http://www.fbnet.dk/fbnet/velkommen-til-ankenaevnet-feriehusudlejning-0
Phone: +45 20 36 22 44
Fax: 

This ADR entity was first notified by Denmark

2. TYPE AND SECTOR OF DISPUTES

Leisure Services

Hotels and other holiday accommodation

Consumers against traders (C2B)

Denmark

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Fixed fee

Fees details:
To have an appeal dealt with by the Appeals Board, the lessee must pay a fee of DKK 300 and DKK 40 for appeals from abroad. The fee shall be
refunded to the lessee if the latter's appeal is fully or partially upheld or if the case is dismissed as unsuitable to be heard.
A letting agency must pay a sum to have the case dealt with if
1) the lessee's appeal is upheld, or

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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2) the case is settled, such that the lessee's appeal is upheld, or
3) The letting agency's offer in the proceedings is confirmed by the Appeals Board.
Point 2. For letting agencies that contribute regularly to the operation of the Appeals Board through membership of the Association of Danish Holiday
House Letters, the amount referred to in point 1, no 1 is DKK 2 500 and the amount referred to in point 1, no 2 and 3 is DKK 1 250.
Point 3. For letting agencies that do not contribute regularly to the operation of the Appeals Board through membership of the Association of Danish
Holiday House Letters, the amount referred to in point 1, no 1 is DKK 8 000 and the amount referred to in point 1, no 2 and 3 is DKK 4 000.
Point 4. The amount referred to in points 1‑3 is set as a default amount that is notified to the letting agency when the case is opened.

Point 5. The Appeals Board's costs are covered by the fees paid by the complainant and agencies, cf. § 26 as well as point 2 and 3 and also by the annual
contribution from the Association of Danish Holiday House Letters. Any shortfalls shall be covered by the Association of Danish Holiday House Letters.

The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Danish

The procedure has an average length of 4 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Ankenævnet for Feriehusudlejning (Version 2 - Current one)

Creation date: 2016-02-15 10:54:07 Modification date:  2016-02-15 10:54:12
Notification date : 2016-02-15 10:54:12 Publication date: - 

Ankenævnet for Feriehusudlejning (Version 1)

Creation date: 2015-11-09 13:47:41 Modification date:  2016-02-15 10:54:07
Notification date : 2015-11-17 09:24:21 Publication date: 2016-02-18 16:54:27 

Ankenævnet for Fondsmæglerselskaber (Denmark)

Appeals Board for Investment Companies

NOTIFIED - (Date of notification:  2019-03-05)

1. CONTACT DETAILS

St. Kongensgade 62, 2. sal
1264 København K
Denmark 

Email address: sek@fanke.dk
Website: https://fanke.dk/ankenaevnet-for-fondsmaeglerselskaber/
Phone: +45 35 43 63 00
Fax: 

This ADR entity was first notified by Denmark

2. TYPE AND SECTOR OF DISPUTES

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

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Financial Services

Investments, pensions and securities
Insurance - Other

Consumers against traders (C2B)

Denmark

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

No fees have to be paid by the trader

Fees details:
Neither party shall cover the other party's costs relating to proceedings before the Board of Appeal.
All costs relating to proceedings before the Board of Appeal must be paid by the Board of Appeal.
The consumer shall pay a fee of DKK 200 (including VAT) for an appeal before the Board of Appeal. The fee will be refunded to the appellant if the
appellant's appeal is successful in full or in part, or if the case is dismissed (Sections 5 and 6), discontinued or withdrawn (Section 10)

The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Danish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Ankenævnet for Fondsmæglerselskaber (Version 3 - Current one)

Creation date: 2019-03-05 14:57:27 Modification date:  2019-03-05 15:29:10
Notification date : 2019-03-05 15:29:11 Publication date: 2019-04-17 17:34:14 

Ankenævnet for Fondsmæglerselskaber (Version 2)

Creation date: 2019-01-31 13:59:28 Modification date:  2019-03-05 14:57:27
Notification date : 2019-01-31 15:47:46 Publication date: - 

Ankenævnet for Fondsmæglerselskaber (Version 1)

Creation date: 2015-11-09 14:04:16 Modification date:  2019-01-31 13:59:28
Notification date : 2015-11-17 09:24:21 Publication date: 2016-02-09 16:50:20 

Ankenævnet for Forsikring (Denmark)

Appeals Board for Insurance

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Appeals Board for Insurance

NOTIFIED - (Date of notification:  2016-02-15)

1. CONTACT DETAILS

Anker Heegaards Gade 2, 1
1572 København V
Denmark 

Email address: ankeforsikring@ankeforsikring.dk
Website: http://www.ankeforsikring.dk/
Phone: +45 33 15 89 00
Fax: +45 33 15 89 10

This ADR entity was first notified by Denmark

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life

Consumers against traders (C2B)

Denmark

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

No fees have to be paid by the trader

Fees details:
1. The consumer shall pay a fee of DKK 200 for an appeal to be processed by the Appeals Board for Insurance.
2. The fee will be refunded to the consumer if the Appeals Board upholds the consumer’s appeal, if the parties reach a settlement in favour of the consumer
or if the case is rejected by the Appeals Board in accordance with section 16 of the Act on Consumer Complaints.
3. Neither party shall cover the other party’s costs. The Appeals Board may order the trader to pay all or part of the costs for e.g. expert opinions
necessary for processing the case.

The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Danish

The procedure has an average length of 8 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Ankenævnet for Forsikring (Version 5 - Current one)

Creation date: 2016-02-15 12:19:38 Modification date:  2016-02-15 12:19:46
Notification date : 2016-02-15 12:19:46 Publication date: - 

Ankenævnet for Forsikring (Version 4)

Creation date: 2016-02-15 11:03:23 Modification date:  2016-02-15 12:19:38
Notification date : 2016-02-15 11:03:28 Publication date: - 

Ankenævnet for Forsikring (Version 3)

Creation date: 2016-02-13 14:31:55 Modification date:  2016-02-15 11:03:23
Notification date : 2016-02-13 14:32:14 Publication date: - 

Ankenævnet for Forsikring (Version 2)

Creation date: 2016-02-11 11:02:52 Modification date:  2016-02-13 14:31:55
Notification date : 2016-02-11 11:53:43 Publication date: - 

Ankenævnet for Forsikring (Version 1)

Creation date: 2015-11-09 13:30:15 Modification date:  2016-02-11 11:02:52
Notification date : 2015-11-17 09:24:21 Publication date: 2016-03-03 15:44:33 

Ankenævnet for Hotel, Restaurant og turisme  (Denmark)

The Appeals Board for Hotels, Restaurants and Tourism

NOTIFIED - (Date of notification:  2016-02-15)

1. CONTACT DETAILS

Vodroffsvej 32
1900 Frederiksberg C
Denmark 

Email address: kontakt@hrt-ankenaevn.dk
Website: http://www.hrt-ankenaevn.dk/
Phone: +45 35 36 51 21
Fax: 

This ADR entity was first notified by Denmark

2. TYPE AND SECTOR OF DISPUTES

Leisure Services

Hotels and other holiday accommodation
Restaurants and bars
Cultural and entertainment services

Consumers against traders (C2B)

Denmark

3. PROCEDURE

Fees have to be paid by the consumer

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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Fixed fee

Fees have to be paid by the trader

Fixed fee

Fees details:
§ 6
Point 1 
At the same time as lodging an appeal with the Appeals Board, the complainant shall pay a fee of DKK 170. 

This fee is refunded if the consumer's appeal is fully or partially upheld, if the appeal is withdrawn before being dealt with by the Board or if the case if
dismissed as unsuitable to be heard. 

If a case is closed by the secretariat, or is dismissed by the Board, the appeal fee shall be refunded by the Appeals Board's secretariat. 

Point 2 
Neither party shall pay costs associated with the proceedings to the other party. 

Point 3 
An operator must pay a sum to have a case heard if

the consumer's appeal is upheld, or

1.

the case is settled, such that the consumer's appeal is upheld.

2.

Operators that regularly contribute to the operation of the Appeals Board are not required to pay a sum to have a case heard. 

For operators that do not regularly contribute to the operation of the Appeals Board, the amount referred to in no 1 is DKK 3 000, and the amount referred
to in no 2 is DKK 1 000. 

The specified amount is set as a default amount that is notified to the operator when the case is opened.

The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Danish

The procedure has an average length of 3 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Ankenævnet for Hotel, Restaurant og turisme (Version 3 - Current one)

Creation date: 2019-03-05 14:58:44 Modification date:  2019-03-05 15:29:11
Notification date : 2019-03-05 15:29:11 Publication date: 2019-04-17 17:34:14 

Ankenævnet for Hotel, Restaurant og turisme (Version 2)

Creation date: 2016-02-15 10:04:20 Modification date:  2019-03-05 14:58:44
Notification date : 2016-02-15 10:04:27 Publication date: - 

Ankenævnet for Hotel, Restaurant og turisme (Version 1)

Creation date: 2015-11-09 14:15:13 Modification date:  2016-02-15 10:04:20
Notification date : 2015-11-17 09:24:21 Publication date: 2016-02-19 17:59:50 

Ankenævnet for Køreundervisning (Denmark)

Appeals Board for Driving Instruction

NOTIFIED - (Date of notification:  2022-05-06)

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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1. CONTACT DETAILS

Industrivej 21
4000 Roskilde
Denmark 

Email address: kontakt@ankesag.dk
Website: http://www.ankesag.dk/
Phone: +45 63 33 10 59
Fax: 

This ADR entity was first notified by Denmark

2. TYPE AND SECTOR OF DISPUTES

Education

Language, driving instruction and other private courses

Consumers against traders (C2B)

Denmark

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Variable fee

Fees details:
Neither party shall cover the other party's costs relating to proceedings before the Board. The consumer shall pay a fee of DKK 150.00.
The fee will be refunded to the consumer if the consumer's appeal is successful, if the case is settled in the consumer's favour, or if the case is dismissed
as inadmissible (see Section 5(3)).
The trader shall pay a fee for proceedings if the consumer's appeal is successful, or the case is settled in the consumer's favour.
For traders who make ongoing contributions to the Board of Appeal's operations, the fee under paragraph 1(1) shall amount to DKK 2 000.00 and the fee
under paragraph 1(2) shall amount to DKK 1 000.00.
For traders who do not make ongoing contributions to the Board of Appeal's operations, the fee under paragraph 1(1) shall amount to DKK 4 000.00 and
the fee under paragraph 1(2) shall amount to DKK 2 000.00.
The fees will be notified to the trader when the case is registered. Where that amount fixed under paragraphs 2 and 3 which is not paid by the trader is
recoverable pursuant to Sections 10 and 11 of the Law on Debt Recovery (point 30 of Annex 1 thereto), the amounts will be fixed as standard amounts to
be notified to the trader at the beginning of the case.
 

The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Danish

The procedure has an average length of 3 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Ankenævnet for Køreundervisning (Version 5 - Current one)

Creation date: 2022-05-06 08:00:58 Modification date:  2022-05-06 08:11:23
Notification date : 2022-05-06 08:11:24 Publication date: 2022-05-06 10:05:10 

Ankenævnet for Køreundervisning (Version 4)

Creation date: 2019-03-05 15:03:57 Modification date:  2022-05-06 08:00:58
Notification date : 2019-03-05 15:29:12 Publication date: 2019-04-17 17:34:14 

Ankenævnet for Køreundervisning (Version 3)

Creation date: 2019-01-31 14:32:14 Modification date:  2019-03-05 15:03:57
Notification date : 2019-01-31 15:47:48 Publication date: - 

Ankenævnet for Køreundervisning (Version 2)

Creation date: 2016-02-15 10:17:22 Modification date:  2019-01-31 14:32:14
Notification date : 2016-02-15 10:17:28 Publication date: - 

Ankenævnet for Køreundervisning (Version 1)

Creation date: 2015-11-09 14:27:28 Modification date:  2016-02-15 10:17:22
Notification date : 2022-05-06 08:11:24 Publication date: 2016-03-03 15:44:33 

Ankenævnet for tekniske installationer  (Denmark)

Appeals Board for Technical Installations

NOTIFIED - (Date of notification:  2016-02-15)

1. CONTACT DETAILS

Skanderborgvej 238
8260 Viby J
Denmark 

Email address: anke@el-vvs-anke.dk
Website: http://www.el-vvs-anke.dk/
Phone: +45 87 41 77 90
Fax: 

This ADR entity was first notified by Denmark

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

House maintenance and improvement services

Consumers against traders (C2B)

Denmark

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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Fees have to be paid by the trader

Variable fee

Fees details:
The consumer shall pay an appeals fee of DKK  300, which shall be refunded if the consumer is fully or partially successful in their appeal, if the appeal is
reconciled in the consumer’s favour or if the appeal is rejected in accordance with section 16 of the Act on Consumer Complaints.
If, in order for the Board to make a decision on the appeal, it was necessary to appoint an expert to inspect the work and provide an expert opinion, the
Board shall, in its decision, come to a conclusion regarding the division of the costs for this between the parties. The costs which the Board orders the
claimant to pay may not exceed DKK  3 000 incl. VAT.
 
Before the submission of a case to an expert, the secretariat shall inform the claimant of the costs and regulations mentioned in section 14. Following this,
the claimant shall submit a written statement confirming whether they wish to pursue the case.
In addition to the costs for the expert appraisal, the Appeals Board may, during the proceedings in question, order the trader to pay a case processing fee
for the costs of the case. The sum may amount to a maximum of DKK  10 000.

The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Danish

The procedure has an average length of 5 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Ankenævnet for Tekniske installationer (Version 4 - Current one)

Creation date: 2019-03-05 15:10:54 Modification date:  2019-03-05 15:29:12
Notification date : 2019-03-05 15:29:13 Publication date: 2019-04-17 17:34:14 

Ankenævnet for Tekniske installationer (Version 3)

Creation date: 2019-01-31 14:35:36 Modification date:  2019-03-05 15:10:54
Notification date : 2019-01-31 15:47:48 Publication date: - 

Ankenævnet for tekniske installationer (Version 2)

Creation date: 2016-02-15 12:34:54 Modification date:  2019-01-31 14:35:36
Notification date : 2016-02-15 12:35:00 Publication date: - 

Ankenævnet for tekniske installationer (Version 1)

Creation date: 2015-11-09 14:31:38 Modification date:  2016-02-15 12:34:54
Notification date : 2015-11-17 09:25:04 Publication date: 2016-03-03 15:44:33 

Ankenævn for biler (Denmark)

Appeals Board for Cars

NOTIFIED - (Date of notification:  2016-02-15)

1. CONTACT DETAILS

Lautrupvej 2
DK-2750 Ballerup
Denmark 

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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Email address: sekretariat@bilklage.dk
Website: http://www.bilklage.dk
Phone: 00 45 22 88 26 46 
Fax: 

This ADR entity was first notified by Denmark

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

New cars
Second-hand cars

General Consumer Services

Maintenance and repair of vehicles and other transport

Consumers against traders (C2B)

Denmark

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
The consumer shall pay an appeal fee of DKK 400 for the case to be processed. The fee shall be refunded to the consumer if the consumer’s appeal is
successful, if the case is reconciled in favour of the consumer or if the appeal is dismissed in accordance with section 16 of the Act on Consumer
Complaints.
A trader shall pay a fee for the case to be processed if
1) the consumer’s appeal is successful, or
2) the case is reconciled in favour of the consumer.
The sum shall amount to DKK 19 000 excl. VAT for No 1 and DKK 6 000 for No 2 for traders who are not members of the Board’s founding organisations.
If the appeal is reconciled in favour of the consumer, the trader shall pay the actual costs for obtaining the necessary expert opinions.
For traders who are not members of the founding organisations, the sum shall amount to min. DKK 1 500 excl. VAT and max. DKK 8 000 excl. VAT

The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Danish

The procedure has an average length of 4 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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4. HISTORY

Ankenævn for biler (Version 2 - Current one)

Creation date: 2016-02-15 09:39:35 Modification date:  2016-02-15 09:39:42
Notification date : 2016-02-15 09:39:42 Publication date: - 

Ankenævn for biler (Version 1)

Creation date: 2015-10-27 10:25:14 Modification date:  2016-02-15 09:39:35
Notification date : 2015-11-17 09:24:21 Publication date: 2016-03-03 15:31:07 

Beboerklagenævn (Denmark)

The Residents' Complaints Board

NOTIFIED - (Date of notification:  2015-11-17)

1. CONTACT DETAILS

Slotsholmsgade 10
1216 København K
Denmark 

Email address: uibm@uibm.dk
Website: http://www.uibm.dk
Phone: +45 72 26 84 00
Fax: 

This ADR entity was first notified by Denmark

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Real estate services

Consumers against traders (C2B)

Denmark

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

No fees have to be paid by the trader

Fees details:
Ad. 2
At the time of filing, a case handling fee of DKK 141 (2014 level) must be paid. The amount is adjusted once a year in line with developments in Statistics
Denmark's net price index.

The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Danish

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The dispute is frivolous or vexatious
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Beboerklagenævn (Version 1 - Current one)

Creation date: 2015-11-10 14:06:27 Modification date:  2015-11-17 09:25:04
Notification date : 2015-11-17 09:25:04 Publication date: 2016-03-01 13:01:16 

Byggeriets ankenævn (Denmark)

Construction Industry Appeals Board

NOTIFIED - (Date of notification:  2016-02-15)

1. CONTACT DETAILS

Nørre Voldgade 106
1358 København K
Denmark 

Email address: info@byggerietsankenaevn.dk
Website: http://www.byggerietsankenaevn.dk/
Phone: +45 72 16 02 00
Fax: 

This ADR entity was first notified by Denmark

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Construction of new houses
House maintenance and improvement services

Consumers against traders (C2B)

Denmark

3. PROCEDURE

Fees have to be paid by the consumer

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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Fixed fee

Fees have to be paid by the trader

Variable fee

Fees details:
The consumer shall pay an appeal fee of DKK  300.00, which shall be refunded if the case is dismissed as unsuitable for processing or if the consumer is
not ordered to pay the costs arising from the proceedings.
If, in order for the Board to make a decision on the appeal, it was necessary to designate an expert to inspect the work and provide an expert opinion, it
shall be put to the consumer that this measure was regarded as necessary, and the Board shall – in its decision – come to a conclusion regarding the
division of the costs for this between the parties. The costs which the Board orders the consumer to pay may not exceed DKK  3 000.00 incl. VAT.
In addition to the costs for the expert appraisal (see above), the Board may, in the proceedings in question, order the trader to pay a case processing fee
for the costs of the case. The sum may amount to a maximum of DKK  10 000. The guidelines for ordering a party to pay a case processing fee are set out
in the Board’s Rules of Procedure.

If a respondent company that is not covered by the Board has paid costs (see subsections 3 and 5), the sum shall be refunded by the Board if the Board’s
ruling is amended by the courts so that the consumer, following the judgment, cannot be regarded as having been successful in their appeal.

The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Danish

The procedure has an average length of 6 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Byggeriets ankenævn (Version 3 - Current one)

Creation date: 2016-02-15 12:24:08 Modification date:  2016-02-15 12:24:13
Notification date : 2016-02-15 12:24:13 Publication date: - 

Byggeriets ankenævn (Version 2)

Creation date: 2016-02-15 12:23:02 Modification date:  2016-02-15 12:23:02
Notification date : - Publication date: - 

Byggeriets ankenævn (Version 1)

Creation date: 2015-11-09 14:48:16 Modification date:  2016-02-15 12:24:08
Notification date : 2015-11-17 09:25:05 Publication date: 2016-03-03 15:44:33 

Det finansielle ankenævn (Denmark)

Appeals Board for Finance Companies

NOTIFIED - (Date of notification:  2019-03-05)

1. CONTACT DETAILS

St. Kongensgade 62, 2.
1264 København K
Denmark 

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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Email address: sek@fanke.dk 
Website: https://fanke.dk/det-finansielle-ankenaevn/
Phone: +45 35 43 63 33
Fax: +45 35 43 71 04

This ADR entity was first notified by Denmark

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities

Consumers against traders (C2B)

Denmark

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

No fees have to be paid by the trader

Fees details:
Neither party shall cover the other party's costs relating to proceedings before the Board of Appeal.
All the costs relating to proceedings before the Board of Appeal shall be paid by the Board of Appeal.
The appellant shall pay a fee of DKK 200 (including VAT) for an appeal before the Board of Appeal. 
The fee shall be refunded to the appellant if the appellant's appeal is successful in full or in part (Sections 5 and 6) is discontinued or withdrawn
(Section 10)
 

The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Danish

The procedure has an average length of 6 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Det finansielle ankenævn (Version 3 - Current one)

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Creation date: 2019-03-05 15:13:30 Modification date:  2019-03-05 15:29:13
Notification date : 2019-03-05 15:29:14 Publication date: 2019-04-17 17:34:14 

Det finansielle ankenævn (Version 2)

Creation date: 2019-01-31 15:23:33 Modification date:  2019-03-05 15:13:30
Notification date : 2019-01-31 15:47:49 Publication date: - 

Pengeinstitutankenævnet (Version 1)

Creation date: 2015-11-09 15:16:52 Modification date:  2019-01-31 15:23:33
Notification date : 2015-11-17 09:25:05 Publication date: 2016-02-09 17:00:39 

Disciplinær- og klagenævnet for beskikkede bygningssagkyndige  (Denmark)

Disciplinary and Appeals Board for Appointed Building Experts

NOTIFIED - (Date of notification:  2022-05-06)

1. CONTACT DETAILS

Langelinie Alle 17
2100 København Ø
Denmark 

Email address: husklage@naevneneshus.dk
Website: https://naevneneshus.dk/start-din-klage/disciplinaer-og-klagenaevnet-for-beskikkede-bygningssagkyndige/kontakt/
Phone: +45 72 40 56 00
Fax: 

This ADR entity was first notified by Denmark

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Real estate services

Consumers against traders (C2B)

Denmark

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Variable fee

Fees details:
When filing a complaint relating to a status report with the Board the complainant shall pay the secretariat a fee of DKK 275. The fee will be refunded if the
complaint is not examined by the Board or if the Board upholds the complaint in full or in part.
The Board may decide that the certified building expert is to pay the assessor's costs in cases concerning complaints relating to status reports where the
complainant is successful on one or more points. As part of its examination of the case the Board shall assess the extent to which the complaint has been
successful and as a general rule apportion the assessor's costs accordingly between the parties.

The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Danish

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The procedure has an average length of 5 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Disciplinær- og klagenævnet for beskikkede bygningssagkyndige (Version 4 - Current one)

Creation date: 2022-05-06 07:58:06 Modification date:  2022-05-06 08:11:25
Notification date : 2022-05-06 08:11:26 Publication date: 2022-05-06 10:05:10 

Disciplinær- og klagenævnet for beskikkede bygningssagkyndige (Version 3)

Creation date: 2019-03-05 15:14:09 Modification date:  2022-05-06 07:58:06
Notification date : 2019-03-05 15:29:15 Publication date: 2019-04-17 17:34:14 

Disciplinær- og klagenævnet for beskikkede bygningssagkyndige (Version 2)

Creation date: 2016-01-11 09:13:06 Modification date:  2019-03-05 15:14:09
Notification date : 2016-01-14 12:19:37 Publication date: - 

Disciplinær- og klagenævnet for beskikkede bygningssagkyndige (Version 1)

Creation date: 2015-11-09 14:41:05 Modification date:  2016-01-11 09:13:06
Notification date : 2022-05-06 08:11:26 Publication date: 2016-02-09 16:57:58 

Færdselsstyrelsen (bilsyn) (Denmark)

Road Safety and Transport Agency (vehicle inspection)

NOTIFIED - (Date of notification:  2016-02-11)

1. CONTACT DETAILS

Sorsigvej 35
6760 Ribe
Denmark 

Email address: info@fstyr.dk
Website: http://www.fstyr.dk
Phone: + 45 72 21 88 99
Fax: 

This ADR entity was first notified by Denmark

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Maintenance and repair of vehicles and other transport

Consumers against traders (C2B)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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Denmark

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Danish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Færdselsstyrelsen (bilsyn) (Version 2 - Current one)

Creation date: 2016-02-11 11:45:18 Modification date:  2016-02-11 11:53:43
Notification date : 2016-02-11 11:53:43 Publication date: - 

Trafik- og Byggestyrelsen (bilsyn) (Version 1)

Creation date: 2015-11-10 12:25:21 Modification date:  2016-02-11 11:45:18
Notification date : 2016-02-11 11:53:43 Publication date: 2016-03-08 10:25:57 

Håndværkets Ankenævn  (Denmark)

Craft Sector Appeals Board

NOTIFIED - (Date of notification:  2019-03-05)

1. CONTACT DETAILS

Islands brygge 26
2300 København S
Denmark 

Email address: info@hvanke.dk
Website: http://www.hvanke.dk/
Phone: +45 70 20 25 37
Fax: +45 70 20 25 67

This ADR entity was first notified by Denmark

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

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2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

House maintenance and improvement services

Consumers against traders (C2B)

Denmark

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Fixed fee

Fees details:
Neither party shall cover the other party's costs relating to proceedings before the Board of Appeal.
The consumer shall pay a fee of DKK 300, including VAT.
The fee will be refunded to the consumer if a substantial part of the consumer's appeal is successful, if the case is settled in the consumer's favour, or if the
appeal is dismissed pursuant to Section 16 of the Law on Consumer Complaints.
If an expert has been used in the case in question the Board of Appeal may decide that the consumer is to pay up to a maximum of DKK 3 000, including
VAT, to cover the expert's fees in part or in full, provided that the consumer has not been successful in his or her appeal.
Before an expert report is obtained, the consumer shall accept in writing any payment therefor pursuant to paragraph 3.
Any amounts acknowledged to be owed and due must be paid before the Board of Appeal appeal can be required to rule on the appeal. At the request of
the trader, the Board of Appeal or the President may, in cases concerning deficiencies, determine, in particular circumstances, that the contested amounts
which were otherwise due for payment be deposited in full or in part or that a security therefor be lodged with a financial institution or as an insurance
guarantee, before the Board of Appeal can be required to rule on the appeal.
The trader shall pay a fee for proceedings if a substantial part of the consumer's appeal is successful or the case is settled in the consumer's favour.
For traders who make ongoing contributions to the Board of Appeal's operations, the fee under paragraph 1(1) shall amount to DKK 10 000, including
VAT, and the fee under paragraph 1(2) shall amount to DKK 1 000, including VAT, if the case is settled before an expert report is obtained, and
DKK 5 000, including VAT, if the case is settled after an export report is obtained.
For traders who do not make ongoing contributions to the Board of Appeal's operations, the fee under paragraph 1(1) shall amount to DKK 28 750,
including VAT, and the fee under paragraph 1(2) shall amount to DKK 4 200, including VAT, if the case is settled before an expert report is obtained, and
DKK 21 000, including VAT, if the case is settled after an expert report is obtained. For cases covered by Section 2(2) the fee under paragraph 1(1) shall
amount to DKK 8 300, including VAT, and the fee under paragraph 1(2) DKK 1 500, including VAT, if the case is settled before an expert report is obtained
and DKK 3 100, including VAT, if the case is settled after an expert report is obtained.
The fees set out in paragraphs 1-3 are to be fixed as standard amounts which are to be notified to the trader at the beginning of the proceedings. The
trader shall also be notified of the rules referred to in Section 25 at the same time.
If the amount fixed pursuant to paragraphs 2 and 3 is not paid by the trader, it can be recovered pursuant to Sections 10 and 11 of the Law on Debt
Recovery (point 30 of Annex 1 thereto).
If a trader who does not make ongoing contributions to Board's operations has paid costs under paragraphs 1 and 3, the amount shall be refunded by the
Board if the Board's ruling is subsequently amended by the courts so that the consumer cannot, following the judgment, be regarded as having been
successful in his or her appeal.

The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Danish

The procedure has an average length of 6 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Håndværkets Ankenævn (Version 3 - Current one)

Creation date: 2019-03-05 15:17:08 Modification date:  2019-03-05 15:29:15
Notification date : 2019-03-05 15:29:15 Publication date: 2019-04-17 17:34:14 

Håndværkets Ankenævn (Version 2)

Creation date: 2019-01-31 14:43:46 Modification date:  2019-03-05 15:17:08
Notification date : 2019-01-31 15:47:50 Publication date: - 

Håndværkets ankenævn (Version 1)

Creation date: 2015-11-09 14:52:38 Modification date:  2019-01-31 14:43:46
Notification date : 2015-11-17 09:25:05 Publication date: 2016-02-09 16:57:58 

Huslejenaevnet (Denmark)

The Housing Rental Board

NOTIFIED - (Date of notification:  2015-11-17)

1. CONTACT DETAILS

Gammel Mønt 4
1117 København K
Denmark 

Email address: uibm@uibm.dk 
Website: http://www.huslejenaevn.dk/Pages/default.aspx
Phone: +45 41 71 77 69
Fax: 

This ADR entity was first notified by Denmark

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Real estate services
House maintenance and improvement services

Consumers against traders (C2B)

Denmark

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Fixed fee

Fees details:
Ad. 2.

 A fee of DKK 300 shall be paid for the processing of each case by the Housing Rental Board, cf. § 39, point 1 of the Housing Regulations Act.

However, for the processing of cases involving pre‑approval of rent for owner‑occupied and cooperative housing, cf. § 59 a, point 4 of the Rent Act, a fee
of DKK 500 per case shall be paid.

If the lessee is fully successful in the case, the lessor must then pay a fee of DKK 2 080. The amounts were set at the 2014 level and are adjusted once a
year in line with developments in Statistics Denmark's net price index.

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Danish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Huslejenaevnet (Version 1 - Current one)

Creation date: 2015-11-09 16:16:25 Modification date:  2015-11-17 09:25:05
Notification date : 2015-11-17 09:25:05 Publication date: 2016-03-01 13:01:16 

Klagenævnet for Ejendomsformidling (Denmark)

Property Brokerage Appeals Board

NOTIFIED - (Date of notification:  2019-03-05)

1. CONTACT DETAILS

Islands Brygge 43
2300 København S
Denmark 

Email address: info@ejendomsmaeglernaevnet.dk
Website: http://www.ejendomsmaeglernaevnet.dk/
Phone: +45 70 25 36 66
Fax: 

This ADR entity was first notified by Denmark

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Real estate services

Consumers against traders (C2B)

Denmark

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Fixed fee

Fees details:
The consumer shall pay a fee for proceedings before the Board. The amount of the fee is set out in the Statutes Annex 1.  
 
If the consumer's complaint is successful in full or in part, the trader shall be ordered by a decision of the Board to refund to the consumer the fee paid to
the Board. If the consumer's complaint is not successful, it shall not be refunded. If the complaint is dismissed by the Board as inadmissible, or if the case
is terminated by the Secretariat without being submitted to the Board, the Board shall refund to the consumer the amount paid in full. 
 
At the beginning of the proceedings the trader shall be informed of the possibility that it may be ordered, pursuant to paragraph 2, to refund to the
consumer the fee which he has paid to the Board. 
 
If the trader has not refunded the fee to the consumer within two months of the Board's decision, the Board shall be liable vis-a-vis the consumer for
payment of the fee.
Traders who do not make ongoing contributions to the Board's operations via membership of the Danish Association of Chartered Estate Agents shall pay
an amount for proceedings before the Board, if the consumer's complaint is successful in part or in full or the case is settled through the Board's agency. 
 
The amount referred to in paragraph 1 is set out in Annex 2 . 
 
The amounts referred to in paragraphs 1 and 2 shall be fixed as standard amounts which shall be notified to the trader at the beginning of the proceedings.
ANNEX 1 

Fee 

The annex fixes the fee which a consumer is to pay for proceedings before the Board, (Section 26(1) of the Statutes). 

Fee for complaints concerning a claim up to and including DKK 15 000.00: DKK 250 00 

Fee for appeal concerning a claim over DKK 15 000.00 and up to and including DKK 25 000.00: DKK 400.00 

Fee for complaints concerning a claim over DKK 25 000 00: DKK 700.00 

ANNEX 2 

Standard amount 

This annex fixes the standard amount that traders who do not make ongoing contributions to the Board's operations via membership of the Danish
Association of Chartered Estate Agents are to pay for proceedings before the Board (Section 27 of the Statutes). 

The standard amount in cases in which the consumer's complaint is successful in part or in full: DKK 10 000.00 + VAT 

Standard amount in cases in which the case is settled through the Board's agency: DKK 5 000.00 + VAT

The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Danish

The procedure has an average length of 8 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Klagenævnet for Ejendomsformidling (Version 2 - Current one)

Creation date: 2019-03-05 15:18:36 Modification date:  2019-03-05 15:29:15
Notification date : 2019-03-05 15:29:16 Publication date: 2019-04-17 17:34:14 

Klagenævnet for Ejendomsformidling (Version 1)

Creation date: 2015-11-09 15:03:37 Modification date:  2019-03-05 15:18:36
Notification date : 2015-11-17 09:25:05 Publication date: 2016-02-09 16:57:58 

Klagenævnet for Taxi (Denmark)

Taxi Complaints Board

NOTIFIED - (Date of notification:  2022-02-08)

1. CONTACT DETAILS

Toldboden 2
8800 Viborg
Denmark 

Email address: klage@taxiklage.dk
Website: http://taxiklage.dk
Phone: 72405600
Fax: 

This ADR entity was first notified by Denmark

2. TYPE AND SECTOR OF DISPUTES

Transport services

Taxi

Consumers against traders (C2B)

Denmark

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Fixed fee

Fees details:
The consumer pays a complaint fee of DKK 175
 
The trader pays DKK 10 000 if the consumer’s complaint is upheld
If a settlement is reached, the trader pays DKK 6 000. 

The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Danish

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

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The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Klagenævnet for Taxi (Version 1 - Current one)

Creation date: 2022-02-03 08:42:33 Modification date:  2022-02-08 12:30:45
Notification date : 2022-02-08 12:30:45 Publication date: 2022-02-25 16:46:44 

Nævnenes Hus (Denmark)

NOTIFIED - (Date of notification:  2022-05-18)

1. CONTACT DETAILS

Toldboden 2
8800 Viborg
Denmark 

Email address: mff@naevneneshus.dk
Website: http://naevneneshus.dk/
Phone: +45 72 40 56 00
Fax: 

This ADR entity was first notified by Denmark

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Other energy sources

General Consumer Services

Real estate services
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Pet services
Other

Health

Health services

Leisure Services

Hotels and other holiday accommodation
Travel agency services
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Internet services
Television services
Other communication services

Transport services

Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Denmark

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

No fees have to be paid by the trader

Fees details:
The consumer shall pay a fee of DKK 100 for the Competition and Consumer Authority's mediation of a complaint, pursuant to Section 12(1) of the Law on
Consumer Complaints. The fee shall not be refunded, unless the complaint fails outside the scope of the Law on Consumer Complaints or is rejected under
Section 16 thereof.

The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Danish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

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The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Nævnenes Hus (Version 4 - Current one)

Creation date: 2022-05-18 11:18:05 Modification date:  2022-05-18 11:21:07
Notification date : 2022-05-18 11:21:08 Publication date: 2022-09-30 21:12:06 

Center for Klageløsning, Nævnenes Hus (Version 3)

Creation date: 2019-03-05 15:12:12 Modification date:  2022-05-18 11:18:05
Notification date : 2019-03-05 15:29:13 Publication date: 2019-04-17 17:34:14 

Center for Klageløsning, Nævnenes Hus (Version 2)

Creation date: 2017-01-10 14:45:07 Modification date:  2019-03-05 15:12:12
Notification date : 2017-01-12 09:25:58 Publication date: 2017-02-02 17:43:52 

Konkurrence- og Forbrugerstyrelsen (Version 1)

Creation date: 2015-11-10 13:19:38 Modification date:  2017-01-10 14:45:07
Notification date : 2022-05-18 11:21:08 Publication date: 2016-02-09 16:57:58 

Pakkerejseankenævnet (Denmark)

Package Travel Appeals Board

NOTIFIED - (Date of notification:  2016-02-15)

1. CONTACT DETAILS

Røjelskær 11, 3
2840 Holte
Denmark 

Email address: info@pakkerejseankenaevnet.dk
Website: http://www.pakkerejseankenaevnet.dk 
Phone: +45 45 46 11 00
Fax: +45 45 87 87 23

This ADR entity was first notified by Denmark

2. TYPE AND SECTOR OF DISPUTES

Leisure Services

Package travel

Consumers against traders (C2B)

Denmark

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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Fees have to be paid by the trader

Fixed fee

Fees details:

All tour operators registered with the Travel Guarantee Fund are hereby covered by the Appeals Board and contribute to the financing of the Appeals
Board through their payments to the Travel Guarantee Fund.

The consumer shall pay a fee of DKK 275 for an appeal to be processed by the Appeals Board. The fee shall be refunded to the complainant if the
consumer’s appeal is successful, if the appeal is withdrawn before processing by the Board or if the case is dismissed as unsuitable for processing. If
proceedings are concluded at secretariat level or if the Board of Appeals is not competent to process the case, the appeal fee shall be refunded by the
Appeals Board.
If an expert has been used in the case in question and the subject matter of the appeal is of high value, the Board may decide that the consumer shall pay
up to DKK 1 000 to fully or partially cover the expert’s fees, provided that the consumer has not been successful in their appeal.

The trader shall pay a fee for the proceedings if
1) the consumer’s appeal is successful, or
2) the case is settled with assistance from the secretariat.

For tour operators who make ongoing contributions to the Board’s operations, the fee shall amount to DKK 1 500 for No 1 and DKK 2 000 for No 2.
For tour operators who do not make ongoing contributions to the Board’s operations, the fee shall amount to DKK 13 500 for No 1 and DKK 10 800 for
No 2.

The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Danish

The procedure has an average length of 45 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Pakkerejse-Ankenævnet (Version 4 - Current one)

Creation date: 2019-03-05 15:20:44 Modification date:  2019-03-05 15:29:16
Notification date : 2019-03-05 15:29:16 Publication date: 2019-04-17 17:34:14 

Pakkerejse-Ankenævnet (Version 3)

Creation date: 2019-01-31 14:49:54 Modification date:  2019-03-05 15:20:44
Notification date : 2019-01-31 15:47:50 Publication date: - 

Pakkerejseankenævnet (Version 2)

Creation date: 2016-02-15 10:49:01 Modification date:  2019-01-31 14:49:54
Notification date : 2016-02-15 10:49:08 Publication date: - 

Pakkerejseankenævnet (Version 1)

Creation date: 2015-11-09 15:10:16 Modification date:  2016-02-15 10:49:01
Notification date : 2015-11-17 09:25:05 Publication date: 2016-03-03 15:44:33 

Parkeringsklagenævnet (Denmark)

Parking Appeals Board

NOTIFIED - (Date of notification:  2019-03-05)

1. CONTACT DETAILS

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

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xx
0000 xx
Denmark 

Email address: post@parkeringsklagenaevnet.dk
Website: https://www.parkeringsklagenaevnet.dk/
Phone: 00
Fax: 

This ADR entity was first notified by Denmark

2. TYPE AND SECTOR OF DISPUTES

Transport services

Taxi

Consumers against traders (C2B)

Denmark

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Fixed fee

Fees details:
Neither party may cover the other party's costs relating to appeal proceedings.
An appellant must pay a fee of DKK 175.00 for an appeal to be heard.
The fee will be refunded to the appellant: if the appellant’s appeal is successful; if an operator waives the fine; or if the appeal is dismissed pursuant to
section 16 of the law on consumer complaints.
The parking operator must pay a fee of DKK 3 500, excluding VAT, for the examination of the case if the appellant’s appeal is successful.
If, no later than 21 days after being informed of the appeal, an operator waives the fine in respect of the appellant, the operator must pay a fee of
DKK 1 000.00, excluding VAT.
If an operator subsequently waives the fine in respect of the appellant before the secretariat has remitted the case to the Board for examination, the
operator must pay a fee of DKK 3 000.00, excluding VAT.
The fees, which are notified to the parking operator when the case is registered, are recoverable pursuant to sections 10 and 11 of the law on the recovery
of debts owed to public authorities.

The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Danish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Parkeringsklagenævnet (Version 2 - Current one)

Creation date: 2019-03-05 15:22:03 Modification date:  2019-03-05 15:29:16
Notification date : 2019-03-05 15:29:17 Publication date: 2019-09-11 13:28:51 

Parkeringsklagenævnet (Version 1)

Creation date: 2019-01-31 15:45:13 Modification date:  2019-03-05 15:22:03
Notification date : 2019-01-31 15:47:51 Publication date: - 

Soefartsstyrelsen (Denmark)

The Danish Maritime Authority

NOTIFIED - (Date of notification:  2015-11-17)

1. CONTACT DETAILS

Carl Jacobsens vej 31
2500 Valby
Denmark 

Email address: mrj@dma.dk
Website: http://www.soefartsstyrelsen.dk/SikkerhedTilSoes/RettighederPassagerer/Sider/default.aspx
Phone: +45 72 19 60 00
Fax: 

This ADR entity was first notified by Denmark

2. TYPE AND SECTOR OF DISPUTES

Transport services

Sea, river, other water transport

Consumers against traders (C2B)

Denmark

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

No fees have to be paid by the trader

Fees details:
It costs DKK 160 to lodge an appeal in relation to general passenger rights. The fee will be refunded if your appeal is upheld. We only begin proceedings
once payment has been received. There is no charge to lodge an appeal in relation to particular passenger rights for people with a disability.

The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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Danish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Soefartsstyrelsen (Version 1 - Current one)

Creation date: 2015-11-09 14:56:58 Modification date:  2015-11-17 09:26:17
Notification date : 2015-11-17 09:26:17 Publication date: 2016-02-09 17:00:39 

Teleankenævnet (Denmark)

Telecommunications Board

NOTIFIED - (Date of notification:  2019-03-05)

1. CONTACT DETAILS

Axeltorv 6, 3 sal t.h.
1609 København V
Denmark 

Email address: teleanke@teleanke.dk
Website: http://www.teleanke.dk
Phone: 45 33 18 69 00
Fax: 

This ADR entity was first notified by Denmark

2. TYPE AND SECTOR OF DISPUTES

Postal services and electronic communications

Fixed telephone services
Mobile telephone services
Internet services

Consumers against traders (C2B)

Denmark

3. PROCEDURE

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Fixed fee

Fees details:
Neither party shall cover the other party's costs relating proceedings before the Board.
Where an appeal is filed with the Board of Appeal a fee of DKK 175 shall be charged. That fee shall be refunded to the appellant if the case is dropped, the
appeal is withdrawn before proceedings commence, the appellant's appeal is successful in full or in part, the case is terminated by settlement, or the Board
of Appeal is unable to hear the appeal.
The affiliated providers of electronic communication services shall pay the costs connected with the Board of Appeal's activities, including fees for
representatives of the Forbrugerrådet Tænk (Danish Consumer Council). The apportionment of costs shall be decided by the authority for the
Telecommunications Industry in Denmark. Providers who are not affiliated to the Board of Appeal shall make a contribution to funding of the Board of
Appeal, pursuant to paragraphs 2 and 3. The fees paid by appellants shall also be included in the funding of the Board of Appeal.
If the appellant's appeal is successful in full or in part before the Board or a settlement is entered into substantially in the appellant's favour, the providers
referred to in paragraph 1(3) shall pay an amount of costs in accordance with points (a) and (b) of the Annex to the Statutes. The amounts shall be fixed
as standard amounts.
Where the secretariat refers the appeal to the provider of electronic services for its opinion, pursuant to Section 14, the provider shall be notified at the
same time that if the appeal is terminated by settlement or decision of the Board of Appeal, it will be invoiced for proceedings before the Board and the
amount thereof.
The amount can be recovered by levying distress on the property of the provider of electronic telecommunications services pursuant to Sections 10 and 11
of the Law on Debt Recovery (point 30 of the Annex 1 thereto).

The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Danish

The procedure has an average length of 6 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Teleankenævnet (Version 4 - Current one)

Creation date: 2019-05-08 09:43:09 Modification date:  2019-05-08 09:43:23
Notification date : 2019-05-08 09:43:23 Publication date: 2019-06-18 11:03:31 

Teleankenævnet (Version 3)

Creation date: 2019-03-05 15:23:53 Modification date:  2019-05-08 09:43:09
Notification date : 2019-03-05 15:29:17 Publication date: 2019-04-17 17:34:14 

Teleankenævnet (Version 2)

Creation date: 2019-01-31 15:13:17 Modification date:  2019-03-05 15:23:53
Notification date : 2019-01-31 15:47:52 Publication date: - 

Teleankenævnet (Version 1)

Creation date: 2015-11-13 14:31:26 Modification date:  2019-01-31 15:13:17
Notification date : 2015-11-17 09:26:17 Publication date: 2016-02-09 17:00:39 

Trafik- og Byggestyrelsen (flypassagerer)  (Denmark)

The Danish Transport and Construction Agency (airline passengers)

NOTIFIED - (Date of notification:  2015-11-17)

1. CONTACT DETAILS

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Edvard Thomsens Vej 14
2300 København S
Denmark 

Email address: info@tbst.dk
Website: http://www.trafikstyrelsen.dk
Phone: +45 72 21 88 00
Fax: 72 62 67 90

This ADR entity was first notified by Denmark

2. TYPE AND SECTOR OF DISPUTES

Transport services

Airlines

Consumers against traders (C2B)

Denmark

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Danish

The procedure has an average length of 5 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Trafik- og Byggestyrelsen (flypassagerer) (Version 1 - Current one)

Creation date: 2015-11-10 12:06:08 Modification date:  2015-11-17 09:26:17
Notification date : 2015-11-17 09:26:17 Publication date: 2016-03-01 11:05:23 

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Trafik- og Byggestyrelsen (post) (Denmark)

The Danish Transport and Construction Agency (mail)

NOTIFIED - (Date of notification:  2015-11-17)

1. CONTACT DETAILS

Evard Thomsens Vej 14
2300 København S
Denmark 

Email address: info@tbst.dk
Website: http://www.trafikstyrelsen.dk
Phone: +45 72 21 88 00
Fax: 72 62 67 90

This ADR entity was first notified by Denmark

2. TYPE AND SECTOR OF DISPUTES

Postal services and electronic communications

Postal services & couriers

Consumers against traders (C2B)

Denmark

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Danish

The entity accepts submissions in the following languages:

Danish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Trafik- og Byggestyrelsen (post) (Version 1 - Current one)

Creation date: 2015-11-10 12:11:41 Modification date:  2015-11-17 09:26:17
Notification date : 2015-11-17 09:26:17 Publication date: 2016-02-09 17:00:39 

Eesti Advokatuuri aukohus (Estonia)

The Court of Honour of the Estonian Bar Association

NOTIFIED - (Date of notification:  2018-02-05)

1. CONTACT DETAILS

Rävala pst 3
10143 Tallinn
Estonia 

Email address: advokatuur@advokatuur.ee
Website: http://www.advokatuur.ee
Phone: +372 662 0665
Fax: +372 662 0677

This ADR entity was first notified by Estonia

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Legal services & accountancy

Consumers against traders (C2B)

Estonia

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Estonian

The entity accepts submissions in the following languages:

Estonian

The procedure has an average length of 90 day(s) 

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

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The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Eesti Advokatuuri aukohus (Version 1 - Current one)

Creation date: 2018-02-05 11:01:26 Modification date:  2018-02-05 11:04:20
Notification date : 2018-02-05 11:04:20 Publication date: 2018-06-13 11:11:27 

Kindlustuse lepitusorgan (Estonia)

Insurance reconciliation body

NOTIFIED - (Date of notification:  2016-04-04)

1. CONTACT DETAILS

Mustamäe tee 46
10621 Tallinn
Estonia 

Email address: lepitus@eksl.ee
Website: http://www.eksl.ee
Phone: +372 667 1800
Fax: 

This ADR entity was first notified by Estonia

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life

Consumers against traders (C2B)

Estonia

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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Fixed fee

Fees details:
Payment is to be done in accordance with the procedure laid down in the rules for expenses (administrative charges 50 EUR, reconciliator's charges
214 EUR)

The entity is handling the procedure in the following languages:

Estonian

The entity accepts submissions in the following languages:

Estonian

The procedure has an average length of 60 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Kindlustuse lepitusorgan (Version 1 - Current one)

Creation date: 2016-03-08 14:12:54 Modification date:  2016-04-04 15:41:04
Notification date : 2016-04-04 15:41:04 Publication date: 2016-04-27 10:54:35 

Liikluskindlustuse lepitusorgan (Estonia)

Motor insurance reconciliation body

NOTIFIED - (Date of notification:  2016-04-13)

1. CONTACT DETAILS

Mustamäe tee 46
10621 Tallinn
Estonia 

Email address: lepitus@lkf.ee
Website: http://www.lkf.ee
Phone: +372 667 1800
Fax: 

This ADR entity was first notified by Estonia

2. TYPE AND SECTOR OF DISPUTES

Financial Services

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Non-life Insurance - Transport
Non-life Insurance - Health, accident and other

Consumers against traders (C2B)

Estonia

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Estonian

The entity accepts submissions in the following languages:

Estonian

The procedure has an average length of 60 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Liikluskindlustuse lepitusorgan (Version 2 - Current one)

Creation date: 2016-04-13 08:29:51 Modification date:  2016-04-13 08:30:07
Notification date : 2016-04-13 08:30:07 Publication date: - 

Liikluskindlustuse lepitusorgan (motor third party liability insurance) (Version 1)

Creation date: 2016-04-04 15:44:44 Modification date:  2016-04-13 08:29:51
Notification date : 2016-04-12 11:57:35 Publication date: 2016-04-27 13:56:41 

Tarbijavaidluste Komisjon (Estonia)

Consumer Appeal Board

NOTIFIED - (Date of notification:  2022-05-02)

1. CONTACT DETAILS

Endla 10A
10122 Tallinn
Estonia 

Email address: avaldus@komisjon.ee

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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Email address: avaldus@komisjon.ee
Website: https://ttja.ee/tarbijavaidluste-komisjon
Phone: +372 6201707
Fax: 

This ADR entity was first notified by Estonia

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services

Additional information

A. The entity is competent for disputes in the following sectors

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Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Estonia

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Estonian

The entity accepts submissions in the following languages:

English
Estonian

The procedure has an average length of 60 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Tarbijavaidluste Komisjon (Version 5 - Current one)

Creation date: 2022-05-02 08:53:04 Modification date:  2022-05-02 08:53:22
Notification date : 2022-05-02 08:53:23 Publication date: 2022-05-02 15:41:45 

Tarbijavaidluste Komisjon (Version 4)

Creation date: 2019-02-26 07:59:41 Modification date:  2022-05-02 08:53:04
Notification date : 2019-02-26 08:00:06 Publication date: 2019-02-26 10:22:14 

Tarbijavaidluste Komisjon (Version 3)

Creation date: 2018-12-27 08:40:21 Modification date:  2019-02-26 07:59:41
Notification date : 2018-12-27 08:40:57 Publication date: 2019-01-07 11:58:44 

Tarbijavaidluste Komisjon (Version 2)

Creation date: 2018-05-24 14:23:18 Modification date:  2018-12-27 08:40:21
Notification date : 2018-05-24 14:23:53 Publication date: 2018-05-24 15:57:38 

Tarbijavaidluste Komisjon (Version 1)

Creation date: 2015-12-29 10:37:50 Modification date:  2018-05-24 14:23:18
Notification date : 2022-05-02 08:53:23 Publication date: 2016-02-16 09:33:35 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Finanssialan sopimuspohjainen asiakasorganisaatio (FINE) (Finland)

The Financial Ombudsman Bureau

NOTIFIED - (Date of notification:  2016-01-29)

1. CONTACT DETAILS

Porkkalankatu 1
00180 Helsinki
Finland 

Email address: info@fine.fi
Website: http://www.fine.fi
Phone: +358 9 6850 120
Fax: 

This ADR entity was first notified by Finland

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

Consumers against traders (C2B)

Finland

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
Finnish
Swedish

The entity accepts submissions in the following languages:

English
Finnish
Swedish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

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The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Finanssialan sopimuspohjainen asiakasorganisaatio (FINE) (Version 1 - Current one)

Creation date: 2016-01-26 12:22:54 Modification date:  2016-01-29 12:17:38
Notification date : 2016-01-29 12:17:38 Publication date: 2016-02-17 15:06:10 

Kuluttajariitalautakunta (Finland)

The Consumer Disputes Board

NOTIFIED - (Date of notification:  2016-01-29)

1. CONTACT DETAILS

Hämeentie 3, PL 306
00531 Helsinki
Finland 

Email address: kril@oikeus.fi
Website: http://www.kuluttajariita.fi
Phone: +358 29 566 5200
Fax: +358 29 566 5249

This ADR entity was first notified by Finland

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

Health

Prescribed medication
Over-the-counter medication
Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Finland

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Finnish
Swedish

The entity accepts submissions in the following languages:

Finnish
Swedish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Kuluttajariitalautakunta (Version 1 - Current one)

Creation date: 2016-01-26 12:39:59 Modification date:  2016-01-29 12:17:38
Notification date : 2016-01-29 12:17:38 Publication date: 2016-02-12 14:13:23 

Liikennevahinkolautakunta (Finland)

The Traffic Accidents Claims Board

NOTIFIED - (Date of notification:  2016-01-29)

1. CONTACT DETAILS

Bulevardi 54 A, PL 300
00121 Helsinki
Finland 

Email address: info@liikennevahinkolautakunta.fi
Website: http://www.liikennevahinkolautakunta.fi
Phone: +358 10 286 8200
Fax: +358 10 286 8288

This ADR entity was first notified by Finland

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Non-life Insurance - Transport

Both (C2B and B2C)

Finland

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Finnish
Swedish

The entity accepts submissions in the following languages:

Finnish
Swedish

The procedure has an average length of 90 day(s) 

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

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The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Liikennevahinkolautakunta (Version 1 - Current one)

Creation date: 2016-01-26 13:26:51 Modification date:  2016-01-29 12:17:38
Notification date : 2016-01-29 12:17:38 Publication date: 2016-05-10 14:59:15 

Association des Médiateurs de Bretagne Ouest (AMBO)  (France)

Association of Mediators of Western Brittany (AMBO)

NOTIFIED - (Date of notification:  2022-07-15)

1. CONTACT DETAILS

12 rue Colbert B37
56100 LORIENT
France 

Email address: ambo.mediation@gmail.com
Website: https://www.mediation-consommation.ambo.bzh/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Bread and Cereals
Other

Education

Language, driving instruction and other private courses

Energy and Water

Water

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
Support, research and intermediary services
Other

Leisure Services

Cultural and entertainment services

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

France

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Simple disputes involving remote interaction with the parties or dealt with by email (value of dispute less than EUR 1 000): EUR 150*
Simple disputes involving remote interaction with the parties or dealt with by email (value of dispute more than EUR 1 000): EUR 300*
Complex disputes involving face-to-face contact with the parties: EUR 600*
* If the dispute is particularly complex or requires the examination of a large number of documents, a quote will be sent to the trader for approval before the
mediation process is initiated.

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Association des Médiateurs de Bretagne Ouest (AMBO) (Version 6 - Current one)

Creation date: 2022-07-15 15:39:37 Modification date:  2022-07-15 15:39:43
Notification date : 2022-07-15 15:39:44 Publication date: 2022-07-15 15:42:59 

Association des Médiateurs de Bretagne Ouest (AMBO) (Version 5)

Creation date: 2021-08-23 19:21:15 Modification date:  2022-07-15 15:39:37
Notification date : 2021-08-23 19:21:22 Publication date: 2021-08-30 12:36:04 

Association des Médiateurs de Bretagne Ouest (AMBO) (Version 4)

Creation date: 2021-07-06 10:55:05 Modification date:  2021-08-23 19:21:15
Notification date : 2021-07-06 10:56:01 Publication date: 2021-07-07 15:19:40 

Association des Médiateurs de Bretagne Ouest (AMBO) (Version 3)

Creation date: 2020-07-06 14:00:52 Modification date:  2021-07-06 10:55:05
Notification date : 2020-08-18 17:03:40 Publication date: 2020-08-24 17:59:08 

Association des Médiateurs de Bretagne Ouest (AMBO) (Version 2)

Creation date: 2020-06-29 14:16:45 Modification date:  2020-07-06 14:00:52
Notification date : 2020-06-29 14:18:18 Publication date: 2020-07-01 20:29:08 

Association des Médiateurs de Bretagne Ouest (AMBO) (Version 1)

Creation date: 2020-01-10 09:14:55 Modification date:  2020-06-29 14:16:45
Notification date : 2020-01-10 09:37:09 Publication date: 2020-05-26 16:23:31 

Association des médiateurs européens (AME CONSO)  (France)

European Ombudsman Association (AME CONSO)

NOTIFIED - (Date of notification:  2022-06-14)

1. CONTACT DETAILS

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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197 Boulevard Saint Germain
75007 Paris
France 

Email address: administratif@mediationconso-ame.com
Website: http://www.mediationconso-ame.com
Phone: +33 (0)953010269
Fax: 0000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Other
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Leisure goods (sports equipment, musical instruments, etc)
Spares and accessories for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories

Education

Language, driving instruction and other private courses

Energy and Water

Gas
Other energy sources

Financial Services

Financial Services - Mortgages / Home loans

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Child care
Pet services

Health

Over-the-counter medication
Medical devices and other physical aids used by patients
Health services
Retirement homes and home care

Leisure Services

Hotels and other holiday accommodation
Package travel
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Other leisure services

Postal services and electronic communications

Internet services

Transport services

Airlines

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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Fees details:
Individual membership

: EUR 50 per year for 3 years to be paid upon signature of the convention, plus:

Amount requested by the consumer Amount payable by the trader

Up to EUR 200

EUR 60

Between EUR 200 and EUR 1 000 EUR 150

Between EUR 1 000 and
EUR 5 000

EUR 300

Above EUR 5 000

EUR 500

Membership of ‘networks’ or federations

: varies according to the network or federation.

Membership of EUR 10 per year over 3 years per organisation at EUR 40 per year.
Mediation costs: agreed fixed rate of EUR 60 to EUR 300.
In addition, for certain networks or federations, an amount of EUR 100 is requested for administration costs if the consumer’s complaint is admissible and
the mediator does not agree to mediation.

The entity is handling the procedure in the following languages:

English
French
Italian

The entity accepts submissions in the following languages:

French

The procedure has an average length of 85 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Association des médiateurs européens (AME CONSO) (Version 6 - Current one)

Creation date: 2022-06-14 13:13:14 Modification date:  2022-06-14 13:13:34
Notification date : 2022-06-14 13:13:35 Publication date: 2022-07-24 12:56:59 

Association des médiateurs européens (AME) (Version 5)

Creation date: 2022-06-01 11:57:36 Modification date:  2022-06-14 13:13:14
Notification date : 2022-06-01 11:57:43 Publication date: - 

Association des médiateurs européens (AME) (Version 4)

Creation date: 2020-07-06 14:19:18 Modification date:  2022-06-01 11:57:36
Notification date : 2020-08-18 17:03:42 Publication date: 2020-09-17 14:44:40 

Association des médiateurs européens (AME) (Version 3)

Creation date: 2020-07-06 14:18:39 Modification date:  2020-07-06 14:18:39
Notification date : - Publication date: - 

Association des médiateurs européens (AME) (Version 2)

Creation date: 2018-07-16 11:08:02 Modification date:  2020-07-06 14:19:18
Notification date : 2018-07-16 11:12:11 Publication date: 2018-08-01 16:50:28 

Association des médiateurs européens (Version 1)

Creation date: 2016-08-03 17:26:33 Modification date:  2018-07-16 11:08:02
Notification date : 2022-06-01 11:57:43 Publication date: 2016-08-23 09:48:18 

Association des Médiateurs Indépendants d'Ile de France (AMIDIF) (France)

Association of Independent Mediators of Île de France (AMIDIF)

NOTIFIED - (Date of notification:  2018-03-05)

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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1. CONTACT DETAILS

1 place Fleurus
77100 MEAUX
France 

Email address: contact@amidif.com
Website: http://www.amidif.com
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Education

Schools

Transport services

Tram, bus, metro and underground

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
EUR 100/hour

The entity is handling the procedure in the following languages:

English
French

The entity accepts submissions in the following languages:

English
French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Association des Médiateurs Indépendants d'Ile de France (AMIDIF) (Version 1 - Current one)

Creation date: 2018-03-05 15:13:02 Modification date:  2018-03-05 17:06:10
Notification date : 2018-03-05 17:06:11 Publication date: 2018-04-11 16:25:56 

Association MEDIAVET (France)

MEDIAVET Association

NOTIFIED - (Date of notification:  2021-01-08)

1. CONTACT DETAILS

126, chemin de l'abreuvoir
38410 SAINT MARTIN D'URIAGE
France 

Email address: contact@mediavet.net
Website: http://mediavet.net/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Meat
Food - Other
Pets and pet goods

General Consumer Services

Pet services

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
depending on the complexity of the mediation case:
Fixed costs of EUR 140 (excluding VAT) for a simple mediation case estimated at one hour’s work,
Variable costs with hourly rates for longer and more complex mediation cases (EUR 140 per hour, excluding VAT)

The entity is handling the procedure in the following languages:

English

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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French

The entity accepts submissions in the following languages:

English
French
Spanish

The procedure has an average length of 30 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Association MEDIAVET (Version 4 - Current one)

Creation date: 2021-01-08 16:12:41 Modification date:  2021-01-08 16:12:48
Notification date : 2021-01-08 16:12:50 Publication date: 2021-01-13 11:50:32 

Association MEDIAVET (Version 3)

Creation date: 2020-07-06 16:06:09 Modification date:  2021-01-08 16:12:41
Notification date : 2020-08-18 17:03:44 Publication date: 2020-08-24 17:59:08 

Association MEDIAVET (Version 2)

Creation date: 2018-07-16 11:09:08 Modification date:  2020-07-06 16:06:09
Notification date : 2018-07-16 11:12:12 Publication date: 2018-07-16 16:10:20 

Association MEDIAVET (Version 1)

Creation date: 2017-12-18 16:21:42 Modification date:  2018-07-16 11:09:08
Notification date : 2017-12-18 16:23:27 Publication date: 2018-01-23 11:50:42 

Association nationale des médiateurs (ANM-CONSOMMATION)  (France)

National Ombudsman Association (ANM-CONSOMMATION)

NOTIFIED - (Date of notification:  2023-05-15)

1. CONTACT DETAILS

2 rue de colmar
94300 vincennes
France 

Email address: contact@anmconso.com
Website: http://www.anm-conso.com
Phone: +33(0)146812095
Fax: 0000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Books, magazines, newspapers, stationery (excluding postal delivery)
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Other

Education

Language, driving instruction and other private courses
Other

Energy and Water

Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House cleaning services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Other

Health

Prescribed medication
Over-the-counter medication
Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Services related to sports and hobbies
Cultural and entertainment services
Other leisure services

Transport services

Taxi
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Membership
Single member company: EUR 150 before tax
 
Very small businesses (VSB): between EUR 250 and EUR 500 before tax
 
Small and medium-sized enterprises (SME): between EUR 500 and EUR 3 000 before tax
 
Mid-sized businesses (MSB): between EUR 3 000 and EUR 5 000 before tax
 
Large companies: over EUR 5 000 before tax
 
 
Cost of handling mediations

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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1. Referrals
The cost of referrals declared admissible is included in the cost of handling mediations.
We do not invoice rejected mediations.
2. Mediations
 
Simple mediations (cases that do not require lengthy examination by the ombudsman or additional research, minimum contact with the consumer and the
trader, issuing a written report).
 
Cost: EUR 150 before tax per hour to a maximum of EUR 300 before tax
 
Complex mediations (cases requiring a thorough examination by the ombudsman and/or numerous exchanges with the consumer and the trader, issuing a
written report).
 
Cost: EUR 150 before tax per hour to a maximum of EUR 600 before tax
 
Face-to-face mediations (thorough examination, making contact with the parties, organising the mediation, mediation meetings with the parties present,
issuing a written report or even drawing up a memorandum of understanding).
 
Cost: EUR 150 before tax per hour to a maximum of EUR 900 before tax
 

The entity is handling the procedure in the following languages:

English
French
German
Italian

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Association nationale des médiateurs (ANM-CONSOMMATION) (Version 8 - Current one)

Creation date: 2023-05-15 17:20:27 Modification date:  2023-05-15 17:20:33
Notification date : 2023-05-15 17:20:34 Publication date: 2023-05-15 18:13:01 

Association nationale des médiateurs (ANM-CONSOMMATION) (Version 7)

Creation date: 2022-07-04 10:23:07 Modification date:  2023-05-15 17:20:27
Notification date : 2022-07-04 10:23:13 Publication date: 2022-07-24 12:43:27 

Association nationale des médiateurs (ANM-CONSO) (Version 6)

Creation date: 2022-02-25 17:49:43 Modification date:  2022-07-04 10:23:07
Notification date : 2022-02-25 17:49:50 Publication date: 2022-03-22 19:12:43 

Association nationale des médiateurs (ANM) (Version 5)

Creation date: 2021-10-26 14:45:28 Modification date:  2022-02-25 17:49:43
Notification date : 2021-10-26 14:45:52 Publication date: 2021-10-27 18:02:07 

Association nationale des médiateurs (ANM) (Version 4)

Creation date: 2020-07-06 14:36:03 Modification date:  2021-10-26 14:45:28
Notification date : 2020-08-18 17:03:46 Publication date: 2020-09-17 14:44:40 

Association nationale des médiateurs (ANM) (Version 3)

Creation date: 2018-07-11 18:05:25 Modification date:  2020-07-06 14:36:03
Notification date : 2018-07-11 18:05:36 Publication date: 2018-08-01 16:51:33 

Association nationale des médiateurs (Version 2)

Creation date: 2016-08-04 17:34:10 Modification date:  2018-07-11 18:05:24
Notification date : 2016-08-04 17:34:18 Publication date: 2016-12-21 16:51:19 

Association nationale des médiateurs (Version 1)

Creation date: 2016-08-03 17:49:40 Modification date:  2016-08-04 17:34:10
Notification date : 2023-05-15 17:20:34 Publication date: - 

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Atlantique Médiation  (France)

Atlantique Mediation

NOTIFIED - (Date of notification:  2020-08-18)

1. CONTACT DETAILS

Maison de l'Avocat - 5 Mail du Front Populaire
44000 NANTES
France 

Email address: consommation@atlantique-mediation.org
Website: https://atlantique-mediation.org/la-mediation-a-la-consommation/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Furnishings
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Other personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Cosmetics and toiletries for personal care

Financial Services

Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House cleaning services
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Other

Leisure Services

Hotels and other holiday accommodation
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
An annual subscription of EUR 120 excl. VAT
      The fees payable to Atlantique Mediation (consumer branch) are subject to the following conditions for 2019:
           - Disputes requiring 1 to 2 hours of analysis and discussion with the parties: EUR 150 excl. VAT
           - Disputes requiring 3 to 5 hours of analysis and discussion with the parties: EUR 300 excl. VAT
           - Disputes requiring 6 to 8 hours of analysis and discussion with the parties: EUR 600 excl. VAT
           - Disputes requiring more than 8 hours of analysis and discussion with the parties: fee based on a professional estimate.
        The following associated costs are payable upon presentation of an invoice or supporting documents:
           - Photocopying costs: EUR 0.40 per unit excl. VAT
           - Mileage: EUR 0.50 per km excl. VAT
           - Other: travel costs, train tickets, toll fees, parking fees, accommodation, meals, meeting room or videoconference room hire, translation, etc.

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Atlantique Médiation (Version 2 - Current one)

Creation date: 2020-07-06 14:44:24 Modification date:  2020-08-18 17:03:46
Notification date : 2020-08-18 17:03:47 Publication date: 2020-08-24 19:03:05 

Atlantique Médiation (Version 1)

Creation date: 2019-05-09 09:52:42 Modification date:  2020-07-06 14:44:24
Notification date : 2019-05-09 09:59:59 Publication date: 2019-11-06 18:06:25 

BATIRMEDIATION CONSO (France)

NOTIFIED - (Date of notification:  2019-10-17)

1. CONTACT DETAILS

834 Chemin de Fontanieu
83200 Le REVEST LES EAUX
France 

Email address: contact@batirmediation-conso.fr
Website: http://batirmediation-conso.fr/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

House maintenance and improvement services

Consumers against traders (C2B)

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

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France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

Fees details:
Annual fee: EUR 30 excl. VAT
Mediation via email: EUR 40 excl. VAT
Audio conference mediation: EUR 60 excl. VAT
In-person mediation: EUR 160 excl. VAT, the actual cost of travel to be borne by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

BATIRMEDIATION CONSO (Version 1 - Current one)

Creation date: 2019-10-11 09:31:02 Modification date:  2019-10-17 16:26:08
Notification date : 2019-10-17 16:26:08 Publication date: 2019-11-28 11:36:41 

BAYONNE MÉDIATION (France)

Bayonne Mediation

NOTIFIED - (Date of notification:  2022-06-01)

1. CONTACT DETAILS

32 rue du Hameau
64200 Biarritz
France 

Email address: bayonnemediation.consommation@gmail.com
Website: http://www.bayonne-mediation.com/mediation-de-la-consommation

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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Website: http://www.bayonne-mediation.com/mediation-de-la-consommation
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Other personal transport

General Consumer Services

Real estate services

Leisure Services

Hotels and other holiday accommodation

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
E-mediation: EUR 50 - EUR 150 including VAT
Flat-rate fee: EUR 300 including VAT with meetings between parties at the mediation centre in Bayonne
Hourly fee: EUR 150 including VAT per hour of mediation

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

English
French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

BAYONNE MÉDIATION (Version 3 - Current one)

Creation date: 2022-06-01 11:54:57 Modification date:  2022-06-01 11:55:03
Notification date : 2022-06-01 11:55:03 Publication date: 2022-07-01 09:22:46 

BAYONNE MÉDIATION (Version 2)

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Creation date: 2020-07-06 14:56:45 Modification date:  2022-06-01 11:54:57
Notification date : 2020-08-18 17:03:49 Publication date: 2020-09-02 15:22:32 

BAYONNE MÉDIATION (Version 1)

Creation date: 2019-04-15 15:18:09 Modification date:  2020-07-06 14:56:45
Notification date : 2022-06-01 11:55:03 Publication date: 2020-03-05 16:10:24 

C&C Médiation (France)

C&C Mediation

NOTIFIED - (Date of notification:  2020-06-25)

1. CONTACT DETAILS

37, rue des Chênes
25480 MISEREY-SALINES
France 

Email address: info.mediateurconso.bfc@gmail.com
Website: http://www.cc-mediateurconso.bfc.fr
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Clothing (including tailor-made goods) and footwear
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
New cars
Second-hand cars
Spares and accessories for vehicles and other means of personal transport

General Consumer Services

Real estate services
House maintenance and improvement services
House removal and storage
Maintenance and repair of vehicles and other transport

Leisure Services

Services related to sports and hobbies

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Annual membership fee from EUR 290 to EUR 440 (depending on structure). Group rate from EUR 150
Mediation in simple cases: EUR 75; Mediation in standard cases: EUR 190; Mediation in complex cases: EUR 390

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

C&C Médiation (Version 2 - Current one)

Creation date: 2020-06-25 16:26:52 Modification date:  2020-06-25 16:37:38
Notification date : 2020-06-25 16:37:39 Publication date: 2020-07-17 11:31:38 

C&C Médiation (Version 1)

Creation date: 2018-11-28 10:52:56 Modification date:  2020-06-25 16:26:52
Notification date : 2020-06-25 16:37:39 Publication date: - 

Centre de la Médiation de la Consommation des Conciliateurs de Justice (CM2C)  (France)

Legal Conciliators’ Centre for Consumer Mediation (CM2C)

NOTIFIED - (Date of notification:  2023-06-12)

1. CONTACT DETAILS

HELLODOM-49 rue de Ponthieu
75008 PARIS
France 

Email address: secretariat@cm2c.net
Website: https://www.cm2c.net
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Clothing (including tailor-made goods) and footwear
Information and communication technology (ICT) goods
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories

Energy and Water

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Electricity

General Consumer Services

Construction of new houses
House maintenance and improvement services
Cleaning, repair and hiring of clothing and footwear

Transport services

Taxi

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
EUR 30 for online processing and EUR 70 for processing on the spot

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Centre de la Médiation de la Consommation des Conciliateurs de Justice (CM2C) (Version 4 - Current one)

Creation date: 2023-06-12 15:02:01 Modification date:  2023-06-12 15:02:08
Notification date : 2023-06-12 15:02:09 Publication date: 2023-06-13 13:58:07 

Centre de la Médiation de la Consommation des Conciliateurs de Justice (CM2C) (Version 3)

Creation date: 2020-07-06 15:04:27 Modification date:  2023-06-12 15:02:01
Notification date : 2020-08-18 17:03:50 Publication date: 2020-08-24 17:59:08 

Centre de la Médiation de la Consommation des Conciliateurs de Justice (CM2C) (Version 2)

Creation date: 2018-07-12 11:09:12 Modification date:  2020-07-06 15:04:27
Notification date : 2018-07-12 11:37:46 Publication date: 2018-07-12 15:51:31 

Centre de la Médiation de la Consommation des Conciliateurs de Justice (CM2C) (Version 1)

Creation date: 2017-07-24 12:13:11 Modification date:  2018-07-12 11:09:12
Notification date : 2023-06-12 15:02:09 Publication date: 2017-09-08 11:03:36 

Centre de Médiation de la consommation de l'Institut d'Expertise, d'Arbitrage et de Médiation (IEAM)  (France)

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Consumer Mediation Centre of the Institute for Expertise, Arbitration and Mediation (IEAM)

NOTIFIED - (Date of notification:  2021-08-23)

1. CONTACT DETAILS

31 bis, 33 rue Daru
75008 Paris
France 

Email address: ieam-paris@ieam.eu
Website: https://www.ieam.eu/demande-de-mediation
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Furnishings

Financial Services

Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
The IEAM provision comprises three components:

a single joining fee of EUR 5 000 on signing a contract with IEAM,
a fixed annual fee linked to the number of referrals to mediation requested by consumers in relation to this business (fewer than 50 referrals: EUR
5 000, between 50 and 100 referrals: EUR 10 000, between 100 and 200 referrals: EUR 20 000)
the mediation, that is the fees of the appointed mediator, calculated using a capped scale established by reference to the dispute amount 

Dispute amount

Mediation (flat rate)

Dispute < EUR 300

EUR 100

EUR 300 ≤ dispute < EUR 500

EUR 200

EUR 500 ≤ dispute < EUR 1 000

EUR 400

EUR 1 000 ≤ dispute < EUR 2 500

EUR 800

EUR 2 500 ≤ dispute < EUR 10 000

EUR 2 000

EUR 10 000 ≤ dispute

EUR 3 500

 

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The procedure has an average length of 3 month(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Centre de Médiation de la consommation de l'Institut d'Expertise, d'Arbitrage et de Médiation (IEAM) (Version 3 - Current one)

Creation date: 2021-08-23 19:19:05 Modification date:  2021-08-23 19:19:13
Notification date : 2021-08-23 19:19:13 Publication date: 2021-08-30 12:36:04 

Centre de Médiation de la consommation de l'Institut d'Expertise, d'Arbitrage et de Médiation (IEAM) (Version 2)

Creation date: 2018-07-11 17:58:03 Modification date:  2021-08-23 19:19:05
Notification date : 2018-07-11 17:58:19 Publication date: 2018-07-12 15:51:31 

Centre de Médiation de la consommation de l'Institut d'Expertise, d'Arbitrage et de Médiation (IEAM) (Version 1)

Creation date: 2016-06-20 11:49:53 Modification date:  2018-07-11 17:58:02
Notification date : 2016-06-20 14:48:19 Publication date: 2016-07-04 18:22:01 

CENTRE DE MEDIATION DE LA DROME (Médiation Conso Drôme)  (France)

DRÔME MEDIATION CENTRE (Drôme consumer mediation)

NOTIFIED - (Date of notification:  2023-06-19)

1. CONTACT DETAILS

10 place des Clercs
26000 Valence
France 

Email address: mediationconsodrome@gmail.com
Website: https://mediation-conso-drome.org/
Phone: +33788825542
Fax: 

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
Second-hand cars

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses

Energy and Water

Gas

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Health services
Retirement homes and home care

Leisure Services

Hotels and other holiday accommodation
Travel agency services
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Other communication services

Transport services

Tram, bus, metro and underground
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Simple mediation by phone and email: EUR 150 excluding tax
Complex face-to-face mediation: from EUR 720 excluding tax, depending on the complexity and number of participants

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

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The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

CENTRE DE MEDIATION DE LA DROME (Médiation Conso Drôme) (Version 2 - Current one)

Creation date: 2023-06-19 13:55:03 Modification date:  2023-06-19 13:55:12
Notification date : 2023-06-19 13:55:13 Publication date: 2023-07-24 09:37:02 

CENTRE DE MEDIATION DE LA DROME (Médiation Conso Drôme) (Version 1)

Creation date: 2023-06-06 15:48:57 Modification date:  2023-06-19 13:55:03
Notification date : 2023-06-06 15:49:57 Publication date: - 

Centre de Médiation et d'Arbitrage de Paris (CMAP)  (France)

Centre for mediation and arbitration of Paris (CMAP)

NOTIFIED - (Date of notification:  2018-07-12)

1. CONTACT DETAILS

39 avenue F.D. Roosevelt
75008 PARIS
France 

Email address: consommation@cmap.fr
Website: http://www.mediateur-conso.cmap.fr
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Books, magazines, newspapers, stationery (excluding postal delivery)
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles

Financial Services

Financial Services - Other
Non-life Insurance - Health, accident and other

General Consumer Services

Real estate services
House maintenance and improvement services

Leisure Services

Hotels and other holiday accommodation

Transport services

Rental services

Other

Other (Includes both goods and services)

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
JOINING FEE*: EUR 1 000 excl. tax
+ANNUAL SUBSCRIPTION** (per calendar year)
No complaints: EUR 0 excl. tax / 1 to 10 complaints: EUR 300 excl. tax / 11 to 50 complaints: EUR 1 000 excl. tax / 51 to 100 complaints: EUR 2 500 excl.
tax / 101 to 200 complaints: EUR 5 000 excl. tax / More than 200 complaints: EUR 8 000 EUR excl. tax
* The joining fee will be requested at the time of signing the agreement and upon renewal after 3 years.
** A fee of EUR 1 000 excl. tax will be applied for the first year. The fees will be applied pro rata if the agreement is signed in the course of the year. The
applicable fee will be revised at the beginning of each calendar year depending on the number of complaints submitted over the course of the previous
year.
 
TABLE OF COSTS AND FEES FOR CMAP MEDIATION (excluding taxes and applicable as at 1 December 2016)
Case filing fees*: National EUR 75 / International EUR 100
Administrative costs and mediation fees:
Amount in dispute: from EUR 0 to EUR 400: Remote mediation  - National costs EUR 150 - International costs EUR 175
Amount in dispute: from EUR 401 to EUR 1000: Remote mediation - National costs EUR 400 - International costs EUR 500 /Face‑to‑face mediation -
National costs EUR 500 - International costs EUR 600
Amount in dispute: from EUR 1 001 to EUR 5 000: Remote mediation - National costs EUR 500 - International costs EUR 700 /Face‑to‑face mediation -
National costs EUR 800 - International costs EUR 1 000 
Amount in dispute: from EUR 5 001 to EUR 20 000: Remote mediation - National costs EUR 700 - International costs EUR 900 /Face‑to‑face mediation -
National costs EUR 950 - International costs EUR 1 500 
Amount in dispute above EUR 20 001 excl. tax: Face‑to‑face mediation - National costs: estimate upon request - International costs: estimate upon
request 

 
*Case filing fees will still be incurred where a complaint has been deemed admissible and the trader refuses to go ahead with the mediationENEN.

Remote mediation: includes the submission of a complaint and mediation over the telephone, via the internet, by video conference or by post
(where one of the parties does not have e‑mail).
Face‑to‑face mediation: standard 4-hour package, except for mediation cases that require an estimate. Beyond these 4 hours, the cost is one
hundred and fifty (EUR 150) euros excl. tax, per extra hour and in proportion to the time spent.

The entity is handling the procedure in the following languages:

English
French

The entity accepts submissions in the following languages:

English
French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Centre de Médiation et d'Arbitrage de Paris (CMAP) (Version 2 - Current one)

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Creation date: 2018-07-11 18:28:57 Modification date:  2018-07-12 10:43:39
Notification date : 2018-07-12 10:43:40 Publication date: 2018-07-12 15:51:31 

Centre de Médiation et d'Arbitrage de Paris (CMAP) (Version 1)

Creation date: 2017-04-28 15:53:51 Modification date:  2018-07-11 18:28:57
Notification date : 2017-05-02 16:31:29 Publication date: 2017-09-14 10:41:32 

CNPM MEDIATION CONSOMMATION (France)

CNPM CONSUMER MEDIATION

NOTIFIED - (Date of notification:  2020-08-18)

1. CONTACT DETAILS

27 Avenue de la Libération
42400 SAINT-CHAMOND
France 

Email address: contact-admin@cnpm-mediation-consommation.eu
Website: http://www.cnpm-mediation-consommation.eu/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Other
Non-alcoholic beverages
Alcoholic beverages
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles

Education

Schools
Language, driving instruction and other private courses

Energy and Water

Water

Financial Services

Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Health, accident and other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House cleaning services
Personal care services
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Prescribed medication
Retirement homes and home care

Leisure Services

Hotels and other holiday accommodation
Travel agency services

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Transport services

Tram, bus, metro and underground
Rental services

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Fee + travel expenses in the event of face-to-face mediation

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

CNPM MEDIATION CONSOMMATION (Version 4 - Current one)

Creation date: 2020-07-06 15:19:34 Modification date:  2020-08-18 17:03:51
Notification date : 2020-08-18 17:03:52 Publication date: 2020-08-24 19:03:05 

CNPM MEDIATION CONSOMMATION (Version 3)

Creation date: 2019-11-04 09:57:36 Modification date:  2020-07-06 15:19:34
Notification date : 2019-11-04 09:57:51 Publication date: 2019-11-28 11:36:41 

Chambre Nationale des Praticiens de la Médiation (CNPM) (Version 2)

Creation date: 2018-07-12 10:59:08 Modification date:  2019-11-04 09:57:36
Notification date : 2018-07-12 11:37:47 Publication date: 2019-09-30 12:19:37 

Chambre Nationale des Praticiens de la Médiation (CNPM) (Version 1)

Creation date: 2018-06-20 10:33:23 Modification date:  2018-07-12 10:59:08
Notification date : 2020-08-18 17:03:52 Publication date: - 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Commission de Médiation Franchise Consommateurs (CMFC)  (France)

Commission for Mediation between Franchises and Consumers (CMFC)

NOTIFIED - (Date of notification:  2017-12-11)

1. CONTACT DETAILS

29 Boulevard de Courcelles
75008 PARIS
France 

Email address: mediation-franchise-consommateurs@franchise-fff.com
Website: https://www.mediation-franchise.com/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

Education

Language, driving instruction and other private courses

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Funeral services
Child care
Pet services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Restaurants and bars
Services related to sports and hobbies

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services

Transport services

Rental services

Consumers against traders (C2B)

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

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France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 3 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Commission de Médiation Franchise Consommateurs (CMFC) (Version 1 - Current one)

Creation date: 2017-12-11 14:44:04 Modification date:  2017-12-11 14:50:19
Notification date : 2017-12-11 14:50:19 Publication date: 2018-01-12 11:27:46 

Commission Paritaire de Médiation de la Vente Directe  (France)

Joint Committee for Direct Selling Mediation

NOTIFIED - (Date of notification:  2017-06-09)

1. CONTACT DETAILS

100 avenue du Président Kennedy
75016 PARIS
France 

Email address: info@cpmvd.fr
Website: http://mediation-vente-directe.fr/
Phone: 000
Fax: 000

This ADR entity was first notified by France

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

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2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Leisure goods (sports equipment, musical instruments, etc)
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Cleaning and maintenance products, articles for cleaning and non-durable household articles

General Consumer Services

Real estate services
House maintenance and improvement services

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
The fees are included in the membership costs for the Direct Selling Association.

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

English
French

The procedure has an average length of 2 month(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Commission Paritaire de Médiation de la Vente Directe (Version 1 - Current one)

Creation date: 2017-06-09 14:40:01 Modification date:  2017-06-09 14:44:20
Notification date : 2017-06-09 14:44:20 Publication date: 2017-11-14 17:16:34 

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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GIE IMMOMEDIATEURS (France)

IMMOMEDIATEURS

NOTIFIED - (Date of notification:  2019-06-13)

1. CONTACT DETAILS

55 avenue Marceau
75116 PARIS
France 

Email address: contact@immomediateurs.com
Website: https://conso.immomediateurs.com/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Real estate services

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

Fees details:
EUR 75 net fees for annual membership of IMMOMEDIATEURS
EUR 150 net administration fees for the opening of each admissible case
In exceptional circumstances, where in-person mediation is required, travel costs to the provinces upon submission of invoices for transport,
accommodation, etc.

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

GIE IMMOMEDIATEURS (Version 1 - Current one)

Creation date: 2019-06-13 11:01:04 Modification date:  2019-06-13 11:03:12
Notification date : 2019-06-13 11:03:12 Publication date: 2019-09-11 13:30:06 

GIE MEDIMMOCONSO (France)

EIG MEDIMMOCONSO

NOTIFIED - (Date of notification:  2022-08-02)

1. CONTACT DETAILS

1 Allée du Parc MESEMENA
44500 LA BAULE
France 

Email address: contact@medimmoconso.fr
Website: http://medimmoconso.fr
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House cleaning services

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

Fees details:
Activity of a real estate agency
Membership fees: EUR 198 before tax for 3 years, or EUR 9 000 before tax for 3 years
Mediation costs:
- EUR 80 before tax for 3 telephone interviews, including a solution proposal
- Hourly rate of EUR 150 before tax for any additional service accepted in advance by the professional.
 

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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All other activities outside the activity of a real estate agency
Membership fees: EUR 198 before tax for 3 years, or EUR 9 000 before tax for 3 years
Mediation costs:
Mediation via telephone interviews: Fixed rate fee of EUR 350, before tax, including a solution proposal
Mediation via interviews: Fixed rate fee of EUR 700, before tax, including a solution proposal

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 3 month(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

GIE MEDIMMOCONSO (Version 4 - Current one)

Creation date: 2022-08-02 14:07:49 Modification date:  2022-08-02 14:07:55
Notification date : 2022-08-02 14:07:55 Publication date: 2022-10-18 13:58:01 

Association MEDIMMOCONSO (Version 3)

Creation date: 2020-07-06 16:14:33 Modification date:  2022-08-02 14:07:49
Notification date : 2020-08-18 17:03:45 Publication date: 2020-09-17 14:44:40 

Association MEDIMMOCONSO (Version 2)

Creation date: 2016-10-10 14:52:01 Modification date:  2020-07-06 16:14:33
Notification date : 2016-10-10 14:52:10 Publication date: 2016-10-20 11:41:56 

Association MEDIMMOCONSO (Version 1)

Creation date: 2016-10-04 15:08:11 Modification date:  2016-10-10 14:52:01
Notification date : 2016-10-04 15:27:02 Publication date: - 

le Médiateur de CLARIANE (France)

The CLARIANE Ombudsman

NOTIFIED - (Date of notification:  2023-06-22)

1. CONTACT DETAILS

21-25 rue Balzac
75008 Paris
France 

Email address: mediation@clariane.fr
Website: https://mediation.clariane.com
Phone: 07.60.07.49.20
Fax: 

This ADR entity was first notified by France

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

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2. TYPE AND SECTOR OF DISPUTES

Health

Retirement homes and home care
Other

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 60 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

le Médiateur de CLARIANE (Version 3 - Current one)

Creation date: 2023-06-22 15:51:07 Modification date:  2023-06-22 15:51:13
Notification date : 2023-06-22 15:51:14 Publication date: 2023-07-24 09:37:02 

Korian, le Médiateur (Version 2)

Creation date: 2022-06-14 14:43:17 Modification date:  2023-06-22 15:51:07
Notification date : 2022-06-14 14:43:23 Publication date: 2022-08-25 16:12:19 

Korian, le Médiateur (Version 1)

Creation date: 2022-06-14 11:51:26 Modification date:  2022-06-14 14:43:17
Notification date : 2023-06-22 15:51:14 Publication date: - 

LE MEDIATEUR DE LA BANQUE POPULAIRE MEDITERRANEE (France)

OMBUDSMAN FOR BANQUE POPULAIRE MEDITERRANEE

NOTIFIED - (Date of notification:  2021-09-03)

1. CONTACT DETAILS

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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1. CONTACT DETAILS

BP 5522
83098 TOULON CEDEX
France 

Email address: mediateur.bpmediterranee@gmail.com
Website: https://www.mediateur-bpmed.fr
Phone: 04 94 71 40 23
Fax: 

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 60 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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LE MEDIATEUR DE LA BANQUE POPULAIRE MEDITERRANEE (Version 1 - Current one)

Creation date: 2021-09-03 11:42:02 Modification date:  2021-09-03 12:02:02
Notification date : 2021-09-03 12:02:02 Publication date: 2021-11-09 10:22:07 

LE MEDIATEUR DE LA CAISSE D'EPARGNE CEPAC (France)

OMBUDSMAN FOR CAISSE D’EPARGNE CEPAC

NOTIFIED - (Date of notification:  2021-11-16)

1. CONTACT DETAILS

BP 5508
83097 TOULON CEDEX
France 

Email address: mediateur.cepac@gmail.com
Website: https://www.mediateur-cepac.fr
Phone: 04 94 71 40 23
Fax: 

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 60 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

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The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

LE MEDIATEUR DE LA CAISSE D'EPARGNE CEPAC (Version 2 - Current one)

Creation date: 2021-11-16 14:00:13 Modification date:  2021-11-16 14:00:22
Notification date : 2021-11-16 14:00:22 Publication date: 2021-12-10 14:18:51 

LE MEDIATEUR DE LA CAISSE D'EPARGNE CEPAC (Version 1)

Creation date: 2021-09-03 11:32:18 Modification date:  2021-11-16 14:00:13
Notification date : 2021-09-03 12:02:02 Publication date: - 

LE MEDIATEUR DE LA CAISSE D'EPARGNE COTE D'AZUR (France)

OMBUDSMAN FOR CAISSE D’EPARGNE COTE D&apos;AZUR

NOTIFIED - (Date of notification:  2021-11-16)

1. CONTACT DETAILS

BP 5507
83097 TOULON CEDEX
France 

Email address: mediateur.cecaz@gmail.com
Website: https://www.mediateur-cecaz.fr
Phone: 04 94 71 40 23
Fax: 

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 60 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

LE MEDIATEUR DE LA CAISSE D'EPARGNE COTE D'AZUR (Version 2 - Current one)

Creation date: 2021-11-16 13:51:16 Modification date:  2021-11-16 13:51:31
Notification date : 2021-11-16 13:51:31 Publication date: 2021-12-10 14:18:51 

LE MEDIATEUR DE LA CAISSE D'EPARGNE COTE D'AZUR (Version 1)

Creation date: 2021-09-03 11:38:41 Modification date:  2021-11-16 13:51:16
Notification date : 2021-09-03 12:02:02 Publication date: - 

LE MEDIATEUR DE LA CAISSE D'EPARGNE LANGUEDOC-ROUSSILLON (France)

OMBUDSMAN FOR CAISSE D’EPARGNE LANGUEDOC-ROUSSILLON

NOTIFIED - (Date of notification:  2021-09-03)

1. CONTACT DETAILS

BP 5510
83097 TOULON CEDEX
France 

Email address: mediateur.celr@gmail.com
Website: https://www.mediateur-celr.fr
Phone: 04 94 71 40 23
Fax: 

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

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Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 60 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

LE MEDIATEUR DE LA CAISSE D'EPARGNE LANGUEDOC-ROUSSILLON (Version 1 - Current one)

Creation date: 2021-09-03 11:44:58 Modification date:  2021-09-03 12:02:02
Notification date : 2021-09-03 12:02:02 Publication date: 2021-11-09 10:22:07 

Médiateur auprès de la Caisse d'Epargne et de Prévoyance Loire Drôme Ardèche  (France)

Ombudsman for Caisse d'Epargne et de Prévoyance Loire Drôme Ardèche

NOTIFIED - (Date of notification:  2018-09-14)

1. CONTACT DETAILS

BP 60 002
71120 CHAROLLES
France 

Email address: mediateur.celda@free.fr
Website: https://www.mediateur-celda.fr/
Phone: 000
Fax: 000

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

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This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur auprès de la Caisse d'Epargne et de Prévoyance Loire Drôme Ardèche (Version 1 - Current one)

Creation date: 2018-05-25 13:41:48 Modification date:  2018-09-14 18:57:16
Notification date : 2018-09-14 18:57:16 Publication date: 2020-07-17 10:28:39 

Médiateur auprès de la Fédération Bancaire Française  (France)

French Banking Federation Ombudsman

NOTIFIED - (Date of notification:  2016-05-23)

1. CONTACT DETAILS

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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CS 151
75422 PARIS CEDEX 09
France 

Email address: mediateur@fbf.fr
Website: http://www.lemediateur.fbf.fr
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Savings

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Fixed costs: variable yearly subscription depending on the number of staff
Variable costs: EUR 135 or EUR 340 according to case

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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4. HISTORY

Médiateur auprès de la Fédération Bancaire Française (Version 1 - Current one)

Creation date: 2016-05-23 16:18:41 Modification date:  2016-05-23 16:28:57
Notification date : 2016-05-23 16:28:57 Publication date: 2016-06-23 14:17:58 

Médiateur auprès de la Fédération Nationale de l'Automobile (FNA) (France)

Ombudsman for the National Automotive Federation (FNA)

NOTIFIED - (Date of notification:  2021-08-23)

1. CONTACT DETAILS

9 et 11 Avenue Michelet
93583 Saint-Ouen
France 

Email address: mediateur@fna.fr
Website: http://https//www.mediateur.fna.fr 
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

New cars
Second-hand cars
Other personal transport
Fuels and lubricants for vehicles and other means of personal transport

General Consumer Services

Maintenance and repair of vehicles and other transport

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

Fees details:
For FNA members: EUR 50 per case
For non-members: EUR 350 per case

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur auprès de la Fédération Nationale de l'Automobile (FNA) (Version 3 - Current one)

Creation date: 2021-08-23 19:11:31 Modification date:  2021-08-23 19:11:55
Notification date : 2021-08-23 19:11:56 Publication date: 2021-08-30 12:36:04 

Médiateur auprès de la Fédération Nationale de l'Automobile (FNA) (Version 2)

Creation date: 2018-11-21 10:19:15 Modification date:  2021-08-23 19:11:31
Notification date : 2018-11-21 10:20:25 Publication date: 2019-01-08 15:20:34 

Médiateur auprès de la Fédération Nationale de l'Artisanat Automobile (FNAA) (Version 1)

Creation date: 2016-07-26 16:56:11 Modification date:  2018-11-21 10:19:15
Notification date : 2016-07-26 17:04:15 Publication date: 2016-08-08 16:57:53 

Médiateur auprès de l'Association Française des Sociétés Financières (ASF) (France)

Ombudsman of the French Association of Specialised Finance Companies (ASF)

NOTIFIED - (Date of notification:  2016-04-12)

1. CONTACT DETAILS

24 avenue de la Grande Armée
75017 Paris
France 

Email address: mediateur@asf-France.com
Website: http://lemediateur.asf-france.com/
Phone: + 33 (0) 153815151
Fax: + 33 (0) 153815150

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Credit (excluding mortgage/home loans)

Consumers against traders (C2B)

France

3. PROCEDURE

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

English
French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur auprès de l'Association Française des Sociétés Financières (ASF) (Version 1 - Current one)

Creation date: 2016-04-12 11:35:35 Modification date:  2016-04-12 11:49:35
Notification date : 2016-04-12 11:49:35 Publication date: 2016-04-27 15:23:22 

Médiateur auprès de l'Ordre des avocats au Conseil d'Etat et à la Cour de Cassation  (France)

Mediator for the Bar Association of the Conseil d'Etat and the Court of Cassation

NOTIFIED - (Date of notification:  2021-03-24)

1. CONTACT DETAILS

5 quai de l'horloge
75001 Paris
France 

Email address: mediateuraac@ordre-avocats-cassation.fr
Website: http://mediation-consommation-avocats-aux-conseils.fr/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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General Consumer Services

Legal services & accountancy

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur auprès de l'Ordre des avocats au Conseil d'Etat et à la Cour de Cassation (Version 2 - Current one)

Creation date: 2021-03-24 16:31:51 Modification date:  2021-03-24 16:32:00
Notification date : 2021-03-24 16:32:01 Publication date: 2021-03-26 18:02:54 

Médiateur auprès de l'Ordre des avocats au Conseil d'Etat et à la Cour de Cassation (Version 1)

Creation date: 2018-07-13 11:11:09 Modification date:  2021-03-24 16:31:51
Notification date : 2018-07-13 11:56:13 Publication date: 2018-08-08 17:04:22 

Médiateur auprès du Crédit Agricole Mutuel de Paris et d'Ile de France  (France)

Ombudsman for Crédit Agricole Mutuel Paris and Île-de-France

NOTIFIED - (Date of notification:  2019-01-03)

1. CONTACT DETAILS

TSA90 400
75560 PARIS CEDEX 12
France 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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Email address: jpm.mediateurbancaireconso@ca-paris.fr
Website: https://www.lemediateuraupresdeca-paris.fr/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur auprès du Crédit Agricole Mutuel de Paris et d'Ile de France (Version 1 - Current one)

Creation date: 2019-01-03 15:15:20 Modification date:  2019-01-03 16:34:45
Notification date : 2019-01-03 16:34:45 Publication date: 2019-04-29 16:35:25 

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Médiateur auprès du Crédit Mutuel Arkéa  (France)

Ombudsman for Crédit Mutuel Arkéa

NOTIFIED - (Date of notification:  2020-04-08)

1. CONTACT DETAILS


29808 BREST CEDEX 9
France 

Email address: mediation@arkea.com
Website: https://lemediateur.creditmutuelarkea.fr/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur auprès du Crédit Mutuel Arkéa (Version 1 - Current one)

Creation date: 2020-04-08 10:02:36 Modification date:  2020-04-08 10:09:00
Notification date : 2020-04-08 10:09:00 Publication date: 2020-04-27 18:06:37 

Médiateur de CREATIS (France)

CREATIS Ombudsman

NOTIFIED - (Date of notification:  2016-10-10)

1. CONTACT DETAILS

63, chemin Antoine Pardon
69160 TASSIN LA DEMI-LUNE
France 

Email address: lemediateur@lemediateur-creatis.fr
Website: http://www.lemediateur-creatis.fr
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 60 day(s) 

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

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The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur de CREATIS (Version 2 - Current one)

Creation date: 2016-10-10 15:41:59 Modification date:  2016-10-10 15:47:30
Notification date : 2016-10-10 15:47:30 Publication date: 2016-10-26 16:21:24 

Le médiateur de CREATIS (Version 1)

Creation date: 2016-10-10 15:14:01 Modification date:  2016-10-10 15:41:59
Notification date : 2016-10-10 15:39:58 Publication date: - 

Médiateur de HSBC Epargne entreprise (France)

Mediator of HSBC Epargne Entreprise

NOTIFIED - (Date of notification:  2022-12-08)

1. CONTACT DETAILS

38 avenue Kleber
75116 PARIS 
France 

Email address: ext-humbert.de.fresnoye@noexternal.hsbc.com
Website: https://mediateur.hsbc.fr/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Savings
Investments, pensions and securities
Insurance - Other

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

English
French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur de HSBC Epargne entreprise (Version 2 - Current one)

Creation date: 2022-12-07 21:54:22 Modification date:  2022-12-08 17:07:10
Notification date : 2022-12-08 17:07:10 Publication date: 2023-01-12 15:25:24 

Médiateur de HSBC Epargne entreprise (Version 1)

Creation date: 2019-01-03 16:46:20 Modification date:  2022-12-07 21:54:22
Notification date : 2019-01-03 16:55:08 Publication date: 2020-07-29 16:25:01 

Médiateur de la Caisse d'Epargne Grand Est Europe  (France)

Ombudsman for Caisse d'Epargne Grand Est Europe

NOTIFIED - (Date of notification:  2019-11-14)

1. CONTACT DETAILS

2 place Dauphine
67925 STRASBOURG CEDEX 9
France 

Email address: mediation.ceest@sfr.fr
Website: https://www.mediateur-cegee.fr/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Financial Services - Mortgages / Home loans
Financial Services - Savings

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur de la Caisse d'Epargne Grand Est Europe (Version 1 - Current one)

Creation date: 2019-11-14 10:21:32 Modification date:  2019-11-14 10:29:21
Notification date : 2019-11-14 10:29:21 Publication date: 2020-07-17 11:31:38 

Médiateur de la Caisse d'Epargne Ile-de-France (France)

Ombudsman for Caisse d'Epargne Ile-de-France

NOTIFIED - (Date of notification:  2018-10-26)

1. CONTACT DETAILS

TSA 31359
75621 PARIS CEDEX
France 

Email address: mediateur.ceidf@ceidf.caisse-epargne.fr
Website: https://www.mediateur-ceidf.fr
Phone: 000

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur de la Caisse d'Epargne Ile-de-France (Version 1 - Current one)

Creation date: 2018-10-25 15:55:24 Modification date:  2018-10-26 16:09:28
Notification date : 2018-10-26 16:09:28 Publication date: 2018-12-14 16:12:40 

Médiateur de la Caisse régionale de Crédit Agricole Mutuel de Normandie  (France)

Ombudsman for Crédit Agricole Normandy

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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NOTIFIED - (Date of notification:  2018-12-20)

1. CONTACT DETAILS

B.P.411
50303 SAINT MARTIN DES CHAMPS CEDEX
France 

Email address: rbmediateur@outlook.fr
Website: https://www.mediateur-ca-normandie.fr/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Savings
Financial Services - Other

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Médiateur de la Caisse régionale de Crédit Agricole Mutuel de Normandie (Version 1 - Current one)

Creation date: 2018-12-20 10:50:27 Modification date:  2018-12-20 10:57:12
Notification date : 2018-12-20 10:57:12 Publication date: 2019-02-11 14:17:55 

Médiateur de la Caisse Régionale de Crédit Agricole Mutuel du Nord Est  (France)

Crédit Agricole Ombudsman for the North East

NOTIFIED - (Date of notification:  2017-06-19)

1. CONTACT DETAILS

17 place de l'Etameur
76000 ROUEN
France 

Email address: contact@lemediateur-creditagricole-nord-est.com
Website: https://www.lemediateur-creditagricole-nord-est.com/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French
Italian

The entity accepts submissions in the following languages:

French
Italian

The procedure has an average length of 2 month(s) 

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

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The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur de la Caisse Régionale de Crédit Agricole Mutuel du Nord Est (Version 1 - Current one)

Creation date: 2017-06-19 15:47:06 Modification date:  2017-06-19 15:47:56
Notification date : 2017-06-19 15:47:56 Publication date: 2017-07-25 09:57:43 

Médiateur de la Caisse Régionale du Crédit Agricole de Charente Périgord  (France)

Ombudsman for Crédit Agricole Charente Périgord

NOTIFIED - (Date of notification:  2018-03-14)

1. CONTACT DETAILS

CS 72424 Soyaux
16024 ANGOULEME CEDEX
France 

Email address: mediateur.ca.charente.perigord@gmail.com
Website: https://www.lemediateur-ca-charente-perigord.fr
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Savings
Financial Services - Other
Non-life Insurance - Health, accident and other
Insurance - Life

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur de la Caisse Régionale du Crédit Agricole de Charente Périgord (Version 1 - Current one)

Creation date: 2018-03-14 14:52:52 Modification date:  2018-03-14 15:08:50
Notification date : 2018-03-14 15:08:50 Publication date: 2018-05-18 16:20:15 

Médiateur de la consommation auprès de la Fédération Nationale des Banques Populaires  (France)

Consumer Ombudsman for the Fédération Nationale des Banques Populaires

NOTIFIED - (Date of notification:  2017-11-14)

1. CONTACT DETAILS

100-104 avenue de France
75646 PARIS CEDEX 13
France 

Email address: mediateur-conso@fnbp.banquepopulaire.fr
Website: https://www.sitedumediateur.fr/banquepopulaire/federationnationaledesbanquespopulaires
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

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Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur de la consommation auprès de la Fédération Nationale des Banques Populaires (Version 1 - Current one)

Creation date: 2017-11-14 09:58:18 Modification date:  2017-11-14 10:05:58
Notification date : 2017-11-14 10:05:58 Publication date: 2017-12-14 14:20:54 

Médiateur de la consommation auprès de LCL (France)

LCL Consumer Ombudsman

NOTIFIED - (Date of notification:  2017-12-19)

1. CONTACT DETAILS

137 avenue Anatole France
94600 CHOISY LE ROI
France 

Email address: mediateur-conso@lcl.fr
Website: https://www.lcl-mediateur.fr/
Phone: 000
Fax: 000

This ADR entity was first notified by France

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

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background image

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
French

The entity accepts submissions in the following languages:

English
French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur de la consommation auprès de LCL (Version 1 - Current one)

Creation date: 2017-12-19 16:45:10 Modification date:  2017-12-19 16:52:18
Notification date : 2017-12-19 16:52:18 Publication date: 2018-01-17 10:54:16 

Médiateur de la consommation de BNP Paribas Personal finance  (France)

Consumer ombudsman for BNP Paribas Personal Finance

NOTIFIED - (Date of notification:  2020-02-25)

1. CONTACT DETAILS

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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ACI FCL 9065
92595 LEVALLOIS PERRET CEDEX
France 

Email address: SECRETARIATMEDIATIONGROUPEBNPPARIBASPF@bnpparibas-pf.com
Website: https://mediation-groupe.bnpparibas-pf.com/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur de la consommation de BNP Paribas Personal finance (Version 1 - Current one)

Creation date: 2020-02-25 11:29:58 Modification date:  2020-02-25 11:34:03

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Creation date: 2020-02-25 11:29:58 Modification date:  2020-02-25 11:34:03
Notification date : 2020-02-25 11:34:03 Publication date: 2020-04-14 10:26:49 

Médiateur de la consommation de l'AFEPAME (France)

Consumer Ombudsman of AFEPAME

NOTIFIED - (Date of notification:  2022-06-01)

1. CONTACT DETAILS

c/o société WEBHELP GRAY, Zac de Gray, Impasse Clément Ader
70100 GRAY
France 

Email address: contact@mediateur-consommation-afepame.fr
Website: https://mediateur-consommation-afepame.fr/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Fees per mediation - invoiced on the basis of time spent at a rate of EUR 375 per hour, excluding VAT and costs outside the fixed rate
Fixed fee (site costs and others): fixed quarterly fee of EUR 2 500 euros excluding VAT
Annual fee: EUR 3 500 excluding VAT

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

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The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur de la consommation de l'AFEPAME (Version 2 - Current one)

Creation date: 2022-06-01 14:31:45 Modification date:  2022-06-01 14:31:50
Notification date : 2022-06-01 14:31:51 Publication date: 2023-08-14 11:14:32 

Médiateur de la consommation de l'AFEPAME (Version 1)

Creation date: 2019-06-25 09:54:36 Modification date:  2022-06-01 14:31:45
Notification date : 2019-06-25 10:00:21 Publication date: - 

Médiateur de la consommation des professions funéraires  (France)

Consumer Ombudsman for funeral professions

NOTIFIED - (Date of notification:  2018-04-10)

1. CONTACT DETAILS

14 rue des Fossés Saint Marcel
75005 Paris
France 

Email address: mediateur@mediateurconso-servicesfuneraires.fr
Website: https://mediateurconso-servicesfuneraires.fr
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Funeral services

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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Flat rate of EUR 300

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur de la consommation des professions funéraires (Version 2 - Current one)

Creation date: 2018-04-10 10:19:55 Modification date:  2018-04-10 10:20:02
Notification date : 2018-04-10 10:20:02 Publication date: 2018-04-30 10:42:53 

Médiateur de la consommation des professions funéraires (Version 1)

Creation date: 2018-04-10 09:57:00 Modification date:  2018-04-10 10:19:55
Notification date : 2018-04-10 10:00:10 Publication date: - 

Médiateur de la consommation de Vinci Autoroutes (France)

Consumer Ombudsman of Vinci Autoroutes

NOTIFIED - (Date of notification:  2019-11-04)

1. CONTACT DETAILS

10 rue Raynouard
75016 PARIS
France 

Email address: mediateur-consommation@vinci-autoroutes.com
Website: https://www.vinci-autoroutes.com/fr/sitedumediateur
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Transport services

Other

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur de la consommation de Vinci Autoroutes (Version 1 - Current one)

Creation date: 2019-11-04 16:36:47 Modification date:  2019-11-04 16:40:28
Notification date : 2019-11-04 16:40:28 Publication date: 2020-04-17 16:24:33 

Médiateur de la consommation du Groupe ARCADE  (France)

Consumer Ombudsman for Groupe ARCADE

NOTIFIED - (Date of notification:  2020-06-30)

1. CONTACT DETAILS

BP 50147
35201 RENNES CEDEX
France 

Email address: mediateurconso@groupe-arcade.com
Website: https://www.mediateurconso-groupe-arcade.com/
Phone: 000
Fax: 000

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Real estate services

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur de la consommation du Groupe ARCADE (Version 2 - Current one)

Creation date: 2020-06-30 11:17:05 Modification date:  2020-06-30 11:17:42
Notification date : 2020-06-30 11:17:42 Publication date: 2020-07-17 11:31:38 

Médiateur de la consommation du Groupe ARCADE (Version 1)

Creation date: 2019-01-15 11:54:25 Modification date:  2020-06-30 11:17:05
Notification date : 2020-06-30 11:17:42 Publication date: - 

Médiateur de la consommation du service GESCCO de la Banque de France  (France)

Consumer ombudsman for the Banque de France’s GESCCO service

NOTIFIED - (Date of notification:  2019-06-24)

1. CONTACT DETAILS

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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1 rue la Vrillière
75049 PARIS cedex 01
France 

Email address: mediateur@mediateur-banque-france.fr
Website: https://mediateur-banque-france.fr/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur de la consommation du service GESCCO de la Banque de France (Version 1 - Current one)

Creation date: 2019-06-24 11:36:26 Modification date:  2019-06-24 11:40:31
Notification date : 2019-06-24 11:40:31 Publication date: 2019-09-11 13:30:06 

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Médiateur de la Fédération du commerce et de la distribution  (France)

Ombudsman for the Federation of Trade and Distribution

NOTIFIED - (Date of notification:  2022-06-01)

1. CONTACT DETAILS

12 rue Euler
75008 Paris
France 

Email address: mediationconsommation@fcd.fr
Website: http://www.mediateur.fcd.fr
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Mediation set-up fee: to be determined according to the number of participating members
Running costs for mediation (EUR 12 000 plus VAT for a group with several affiliated signs) (EUR 6 000 plus VAT for a single sign)
Administration fees (EUR 200 plus VAT per mediation)
 

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur de la Fédération du commerce et de la distribution (Version 2 - Current one)

Creation date: 2022-06-01 11:51:03 Modification date:  2022-06-01 11:51:24
Notification date : 2022-06-01 11:51:25 Publication date: 2022-07-01 09:22:46 

Médiateur de la Fédération du commerce et de la distribution (Version 1)

Creation date: 2016-07-27 15:54:32 Modification date:  2022-06-01 11:51:03
Notification date : 2016-10-04 11:35:30 Publication date: 2016-11-11 09:16:23 

Médiateur de la profession d'avocat (Conseil National des Barreaux)  (France)

Attorney-Mediator (National Bar Council)

NOTIFIED - (Date of notification:  2022-06-01)

1. CONTACT DETAILS

180 boulevard Haussmann
75008 Paris
France 

Email address: mediateur@mediateur-consommation-avocat.fr
Website: https://mediateur-consommation-avocat.fr
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Legal services & accountancy

Consumers against traders (C2B)

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

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France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
French

The entity accepts submissions in the following languages:

English
French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur de la profession d'avocat (Conseil National des Barreaux) (Version 3 - Current one)

Creation date: 2022-06-01 11:54:00 Modification date:  2022-06-01 11:54:16
Notification date : 2022-06-01 11:54:17 Publication date: 2022-07-01 09:22:46 

Médiateur de la profession d'avocat (Conseil National des Barreaux) (Version 2)

Creation date: 2020-02-25 12:00:48 Modification date:  2022-06-01 11:54:00
Notification date : 2020-02-25 12:02:33 Publication date: 2020-03-05 14:24:44 

Médiateur de la profession d'avocat (Conseil National des Barreaux) (Version 1)

Creation date: 2016-06-02 14:48:14 Modification date:  2020-02-25 12:00:48
Notification date : 2022-06-01 11:54:17 Publication date: 2016-10-18 14:55:12 

Médiateur de la profession de vétérinaire (France)

Ombudsman for the veterinary profession

NOTIFIED - (Date of notification:  2016-10-19)

1. CONTACT DETAILS

34 rue Bréguet
75011 Paris
France 

Email address: mediateur-conso@veterinaire.fr
Website: http://www.mediateur-consommation-veterinaire.fr

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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Website: http://www.mediateur-consommation-veterinaire.fr
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Pets and pet goods

General Consumer Services

Pet services

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

Fees details:
Registered vets will pay EUR 4 on top of the annual fee of EUR 321

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

English
French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur de la profession de vétérinaire (Version 1 - Current one)

Creation date: 2016-10-18 17:25:56 Modification date:  2016-10-19 09:48:51
Notification date : 2016-10-19 09:48:51 Publication date: 2016-11-07 16:30:04 

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Médiateur de la protection sociale (CTIP) (France)

Ombudsman for social protection (CTIP)

NOTIFIED - (Date of notification:  2017-03-24)

1. CONTACT DETAILS

10 rue Cambacérès
75008 PARIS
France 

Email address: mediateur@ctip.asso.fr
Website: https://ctip.asso.fr/mediateur-de-la-protection-sociale-ctip/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Non-life Insurance - Health, accident and other
Insurance - Life

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur de la protection sociale (CTIP) (Version 1 - Current one)

Creation date: 2017-03-24 16:46:47 Modification date:  2017-03-24 16:51:23
Notification date : 2017-03-24 16:51:23 Publication date: 2017-04-10 17:03:30 

Médiateur de la RATP (France)

RATP Mediator

NOTIFIED - (Date of notification:  2016-06-09)

1. CONTACT DETAILS

54 Quai de la Rapée -LAC LC 12
75599 Paris Cedex 12
France 

Email address: demande-mediation@ratp.fr
Website: http://mediateur.ratp.fr
Phone: +33(0)000000000
Fax: +33(0)158773924

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Transport services

Tram, bus, metro and underground
Railways

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
French
German

The entity accepts submissions in the following languages:

English
French
German

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

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The procedure has an average length of 45 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur de la RATP (Version 3 - Current one)

Creation date: 2016-06-09 09:52:28 Modification date:  2016-06-09 09:52:45
Notification date : 2016-06-09 09:52:45 Publication date: - 

Médiation de la RATP (Version 2)

Creation date: 2016-03-03 12:57:28 Modification date:  2016-06-09 09:52:28
Notification date : 2016-03-03 12:58:19 Publication date: 2016-06-27 16:14:05 

Médiation de la RATP (Version 1)

Creation date: 2016-03-02 12:24:43 Modification date:  2016-03-03 12:57:28
Notification date : 2016-03-02 12:26:58 Publication date: 2016-03-18 09:54:52 

Médiateur de l'assurance (France)

Insurance Ombudsman

NOTIFIED - (Date of notification:  2022-01-24)

1. CONTACT DETAILS

67 Boulevard Haussmann
75008 Paris cedex 08
France 

Email address: le.mediateur@mediation-assurance.org
Website: http://www.mediation-assurance.org
Phone: +33(0)170815870
Fax: +33(0)170815889

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Health, accident and other
Insurance - Life

Consumers against traders (C2B)

France

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

English
French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur de l'assurance (Version 2 - Current one)

Creation date: 2022-01-24 15:46:19 Modification date:  2022-01-24 15:46:30
Notification date : 2022-01-24 15:46:31 Publication date: 2022-01-27 11:52:46 

Médiateur de l'assurance (Version 1)

Creation date: 2016-01-29 10:47:20 Modification date:  2022-01-24 15:46:19
Notification date : 2016-01-29 17:07:16 Publication date: 2016-02-12 14:16:48 

Médiateur de l'autorité des marchés financiers (AMF) (France)

Ombudsman for financial markets (AMF)

NOTIFIED - (Date of notification:  2020-07-02)

1. CONTACT DETAILS

17 place de la Bourse
75082 Paris
France 

Email address: service.mediation@amf-france.org
Website: https://www.amf-france.org/fr/le-mediateur
Phone: +33(0)153455962
Fax: +33(0)153455960

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

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Financial Services

Financial Services - Payment account and payment services
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Insurance - Other

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

English
French

The procedure has an average length of 4 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur de l'autorité des marchés financiers (AMF) (Version 4 - Current one)

Creation date: 2020-07-02 10:05:03 Modification date:  2020-07-02 10:06:08
Notification date : 2020-07-02 10:06:09 Publication date: 2020-07-02 21:32:29 

Médiateur de l'autorité des marchés financiers (AMF) (Version 3)

Creation date: 2020-07-02 10:04:32 Modification date:  2020-07-02 10:04:32
Notification date : - Publication date: - 

Médiateur de l'autorité des marchés financiers (AMF) (Version 2)

Creation date: 2019-03-18 11:30:58 Modification date:  2020-07-02 10:05:03
Notification date : 2019-03-18 11:31:06 Publication date: 2019-03-18 15:57:24 

Médiateur de l'autorité des marchés financiers (AMF) (Version 1)

Creation date: 2016-01-29 10:07:40 Modification date:  2019-03-18 11:30:58
Notification date : 2016-01-29 10:12:24 Publication date: 2016-02-11 11:53:09 

Médiateur de l'eau (France)

Water Ombudsman

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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NOTIFIED - (Date of notification:  2022-01-24)

1. CONTACT DETAILS

BP 40 463
75366 Paris cedex 08
France 

Email address: contact@mediation-eau.fr
Website: http://www.mediation-eau.fr
Phone: +33(0)142565036
Fax: +33(0)142560187

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Water

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

English
French

The procedure has an average length of 65 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Médiateur de l'eau (Version 3 - Current one)

Creation date: 2022-01-24 15:47:07 Modification date:  2022-01-24 15:47:15
Notification date : 2022-01-24 15:47:15 Publication date: 2022-01-27 11:52:46 

Médiateur de l'eau (Version 2)

Creation date: 2016-03-03 15:33:24 Modification date:  2022-01-24 15:47:07
Notification date : 2016-03-03 15:34:35 Publication date: - 

Médiateur de l'eau (Version 1)

Creation date: 2016-01-29 10:33:48 Modification date:  2016-03-03 15:33:24
Notification date : 2016-01-29 17:04:45 Publication date: 2016-03-04 09:32:27 

Médiateur de l'Union des Généalogistes de France (France)

Ombudsman of the Union of French Genealogists

NOTIFIED - (Date of notification:  2017-01-10)

1. CONTACT DETAILS

51 chemin des grands moulins
69400 GLEIZE
France 

Email address: gerard.gaucher@mediateurconso-genealogistesfrance.fr
Website: http://mediateurconso-genealogistesfrance.fr
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
For members of a trade union affiliated to the Union:
Processing a straightforward mediation request: EUR 225
Processing a complex mediation request: estimate based on an hourly rate of EUR 150, the first hour being charged at EUR 225
For companies that do not belong to a trade union affiliated to the Union:
Processing a straightforward mediation request: EUR 295
Processing a complex mediation request: estimate based an hourly rate of EUR 200, the first hour being charged at EUR 295

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur de l'Union des Généalogistes de France (Version 1 - Current one)

Creation date: 2017-01-10 15:11:13 Modification date:  2017-01-10 15:17:13
Notification date : 2017-01-10 15:17:13 Publication date: 2017-01-25 18:01:57 

Médiateur de Mobilians (France)

Mobilians Ombudsman

NOTIFIED - (Date of notification:  2022-10-04)

1. CONTACT DETAILS

43 BIS ROUTE DE VAUGIRARD CS 80016
92197 MEUDON CEDEX
France 

Email address: mediateur@mediateur-mobilians.fr
Website: https://www.mediateur-mobilians.fr
Phone: 000140998364
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Electronic goods (non-ICT/recreational)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Cleaning and maintenance products, articles for cleaning and non-durable household articles

General Consumer Services

Maintenance and repair of vehicles and other transport

Transport services

Transport infrastructure services
Rental services

Consumers against traders (C2B)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

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France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

Fees details:
EUR 50 per mediation case for CNPA members who are up to date with their membership fees,
EUR 250 per mediation case for members of CNPA associates who are up to date with their membership fees,
EUR 350 per mediation case for non-members of CNPA

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur de Mobilians (Version 7 - Current one)

Creation date: 2022-10-04 11:06:18 Modification date:  2022-10-04 11:06:31
Notification date : 2022-10-04 11:06:32 Publication date: 2022-11-14 10:06:39 

Médiateur du Conseil national des professions de l'automobile (CNPA) (Version 6)

Creation date: 2022-06-01 11:56:38 Modification date:  2022-10-04 11:06:18
Notification date : 2022-06-01 11:56:50 Publication date: 2022-07-01 09:22:47 

Médiateur du Conseil national des professions de l'automobile (CNPA) (Version 5)

Creation date: 2022-03-01 14:31:21 Modification date:  2022-06-01 11:56:38
Notification date : 2022-03-01 14:31:33 Publication date: 2022-03-22 13:18:37 

Médiateur du Conseil national des professions de l'automobile (CNPA)nouvelle dénomination 01-2022:MOBILIANS (Version 4)

Creation date: 2022-02-24 16:02:45 Modification date:  2022-03-01 14:31:21
Notification date : 2022-02-24 16:04:40 Publication date: - 

Médiateur du Conseil national des professions de l'automobile (CNPA) (Version 3)

Creation date: 2022-01-14 15:44:09 Modification date:  2022-02-24 16:02:45
Notification date : 2022-01-14 15:44:32 Publication date: 2022-01-18 16:46:46 

Médiateur du Conseil national des professions de l'automobile (CNPA) (Version 2)

Creation date: 2017-03-09 11:34:01 Modification date:  2022-01-14 15:44:09
Notification date : 2017-03-09 11:34:49 Publication date: 2017-03-15 19:06:37 

Médiateur du Conseil national des professions de l'automobile (CNPA) (Version 1)

Creation date: 2017-01-03 15:06:00 Modification date:  2017-03-09 11:34:01
Notification date : 2022-10-04 11:06:32 Publication date: - 

Médiateur de MONABANQ (France)

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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MONABANQ Ombudsman

NOTIFIED - (Date of notification:  2016-10-10)

1. CONTACT DETAILS

63 chemin Antoine Pardon
69160 TASSIN LA DEMI-LUNE
France 

Email address: lemediateur@lemediateur-monabanq.com
Website: http://www.lemediateur-monabanq.com
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 60 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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4. HISTORY

Médiateur de MONABANQ (Version 2 - Current one)

Creation date: 2016-10-10 15:45:33 Modification date:  2016-10-10 15:47:31
Notification date : 2016-10-10 15:47:31 Publication date: 2016-10-26 16:21:24 

Le médiateur de MONABANQ (Version 1)

Creation date: 2016-10-10 15:08:14 Modification date:  2016-10-10 15:45:33
Notification date : 2016-10-10 15:39:58 Publication date: - 

Médiateur de Mutualité Française (France)

Ombudsman for the National federation of French mutual insurance companies

NOTIFIED - (Date of notification:  2016-07-26)

1. CONTACT DETAILS

255 rue de Vaugirard
75719 Paris cedex 15
France 

Email address: mediation@mutualite.fr
Website: https://www.mediateur-mutualite.fr/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Non-life Insurance - Health, accident and other
Insurance - Life

Health

Retirement homes and home care

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

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The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur de Mutualité Française (Version 1 - Current one)

Creation date: 2016-07-26 09:17:47 Modification date:  2016-07-26 16:59:34
Notification date : 2016-07-26 16:59:34 Publication date: 2016-08-08 16:57:53 

Médiateur des communications électroniques (France)

Ombudsman for electronic communications

NOTIFIED - (Date of notification:  2022-01-21)

1. CONTACT DETAILS

29 rue Lafouge
94250 Gentilly
France 

Email address: lemediateur@mediateur-telecom.org
Website: http://www.mediateur-telecom.fr
Phone: 000
Fax: +33(0)141986579

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Postal services and electronic communications

Fixed telephone services
Mobile telephone services
Internet services
Television services

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

English
French

The procedure has an average length of 60 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur des communications électroniques (Version 3 - Current one)

Creation date: 2022-01-21 16:20:18 Modification date:  2022-01-21 16:20:27
Notification date : 2022-01-21 16:20:27 Publication date: 2022-01-27 11:52:46 

Médiateur des communications électroniques (Version 2)

Creation date: 2016-05-20 17:45:10 Modification date:  2022-01-21 16:20:18
Notification date : 2016-05-20 17:46:42 Publication date: - 

Médiateur des communications électroniques (Version 1)

Creation date: 2016-01-29 10:41:34 Modification date:  2016-05-20 17:45:10
Notification date : 2016-01-29 17:04:45 Publication date: 2016-05-20 18:09:48 

Médiateur des jeux (France)

Gambling ombudsman

NOTIFIED - (Date of notification:  2020-09-15)

1. CONTACT DETAILS

99-101 rue Leblanc
75015 Paris
France 

Email address: mediation@arjel.fr
Website: https://mediateurdesjeuxenligne.fr/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Leisure Services

Gambling, lotteries

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur des jeux (Version 2 - Current one)

Creation date: 2020-09-15 15:20:15 Modification date:  2020-09-15 15:20:23
Notification date : 2020-09-15 15:20:23 Publication date: 2020-10-06 12:31:44 

Médiateur de la consommation de l'ARJEL (Version 1)

Creation date: 2019-06-13 13:51:56 Modification date:  2020-09-15 15:20:15
Notification date : 2019-06-13 13:59:01 Publication date: 2019-10-18 17:07:05 

Médiateur des professionnels du courtage matrimonial  (France)

Ombudsman for marriage brokerage professionals

NOTIFIED - (Date of notification:  2019-01-22)

1. CONTACT DETAILS

7 avenue Sidi-Brahim
06130 GRASSE
France 

Email address: contact@mediateurconso-courtagematrimonial.org
Website: https://www.mediateurconso-courtagematrimonial.org

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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Website: https://www.mediateurconso-courtagematrimonial.org
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Remote mediation: EUR 210 (excl. VAT)
Videoconference mediation: additional charge of EUR 60 (excl. VAT)
Face-to-face mediation: EUR 400 (excl. VAT)

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur des professionnels du courtage matrimonial (Version 1 - Current one)

Creation date: 2019-01-22 10:54:09 Modification date:  2019-01-22 11:03:38
Notification date : 2019-01-22 11:03:38 Publication date: 2019-04-10 10:27:29 

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Médiateur du CIC (France)

CIC Ombudsman 

NOTIFIED - (Date of notification:  2016-10-10)

1. CONTACT DETAILS

63, chemin Antoine Pardon
69160 TASSIN LA DEMI-LUNE
France 

Email address: lemediateur@lemediateur-cic.fr
Website: http://www.lemediateur-cic.fr
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 60 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur du CIC (Version 3 - Current one)

Creation date: 2016-10-10 16:48:11 Modification date:  2016-10-10 16:48:17
Notification date : 2016-10-10 16:48:17 Publication date: 2016-10-26 16:21:24 

Médiateur du CIC (Version 2)

Creation date: 2016-10-10 15:46:10 Modification date:  2016-10-10 16:48:11
Notification date : 2016-10-10 15:47:31 Publication date: - 

Le médiateur du CIC (Version 1)

Creation date: 2016-10-10 15:11:26 Modification date:  2016-10-10 15:46:10
Notification date : 2016-10-10 16:48:17 Publication date: - 

Médiateur du commerce coopératif et associé  (France)

Ombudsman for Cooperatives and associated trade

NOTIFIED - (Date of notification:  2022-01-24)

1. CONTACT DETAILS

77, rue de Lourmel
75015 Paris
France 

Email address: mediateur@mcca-mediation.fr
Website: http://www.mcca-mediation.fr
Phone: +33(0)144370200
Fax: +33(0)144370202

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Health

Over-the-counter medication
Medical devices and other physical aids used by patients

Leisure Services

Hotels and other holiday accommodation
Package travel
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur du commerce coopératif et associé (Version 3 - Current one)

Creation date: 2022-01-24 15:51:28 Modification date:  2022-01-24 15:51:33
Notification date : 2022-01-24 15:51:34 Publication date: 2022-01-27 11:52:46 

Médiateur du commerce coopératif et associé (Version 2)

Creation date: 2019-03-18 11:22:44 Modification date:  2022-01-24 15:51:28
Notification date : 2019-03-18 11:23:02 Publication date: 2019-03-18 15:57:24 

Médiateur du commerce coopératif et associé (Version 1)

Creation date: 2016-01-29 11:35:02 Modification date:  2019-03-18 11:22:44
Notification date : 2016-01-29 17:07:16 Publication date: 2016-02-11 11:53:09 

Médiateur du Crédit Agricole de la Corse  (France)

Ombudsman for Crédit Agricole Corsica

NOTIFIED - (Date of notification:  2018-11-05)

1. CONTACT DETAILS

1 avenue Napoléon III BP 308
20193 AJACCIO CEDEX 1
France 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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Email address: lemediateur-ca-corse@ajcaudit.fr
Website: https://www.lemediateur-ca-pca.fr/et-ca-corse
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur du Crédit Agricole de la Corse (Version 2 - Current one)

Creation date: 2018-11-05 17:30:11 Modification date:  2018-11-05 17:30:21
Notification date : 2018-11-05 17:30:21 Publication date: 2018-12-11 13:10:14 

Médiateur du Crédit Agricole de la Corse (Version 1)

Creation date: 2018-10-25 15:56:44 Modification date:  2018-11-05 17:30:11
Notification date : 2018-10-26 16:09:28 Publication date: - 

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Médiateur du Crédit Agricole de Provence Côte d'Azur  (France)

Ombudsman for Crédit Agricole of Provence Côte d&apos;Azur

NOTIFIED - (Date of notification:  2017-11-07)

1. CONTACT DETAILS

BP 04
04860 PIERREVERT
France 

Email address: lemediateur-ca-pca@ajcaudit.fr
Website: http://www.lemediateur-ca-pca.fr/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur du Crédit Agricole de Provence Côte d'Azur (Version 1 - Current one)

Creation date: 2017-11-07 13:24:45 Modification date:  2017-11-07 13:27:55
Notification date : 2017-11-07 13:27:55 Publication date: 2018-04-30 11:53:54 

Médiateur du Crédit Agricole Loire Haute-Loire  (France)

Ombudsman for Crédit Agricole Loire Haute-Loire

NOTIFIED - (Date of notification:  2021-01-29)

1. CONTACT DETAILS

8 place Bellecour
69002 LYON
France 

Email address: dlamy@mediateur-requea.com
Website: https://mediateur3.requea.com/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

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The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur du Crédit Agricole Loire Haute-Loire (Version 1 - Current one)

Creation date: 2021-01-29 09:41:30 Modification date:  2021-01-29 09:42:12
Notification date : 2021-01-29 09:42:12 Publication date: 2021-04-21 17:19:02 

Médiateur du CREDIT MUTUEL (France)

CREDIT MUTUEL Ombudsman

NOTIFIED - (Date of notification:  2016-10-10)

1. CONTACT DETAILS

63, chemin Antoine Pardon
69160 TASSIN LA DEMI-LUNE
France 

Email address: lemediateur@lemediateur-creditmutuel.com
Website: http://www.lemediateur-creditmutuel.com
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings

Consumers against traders (C2B)

France

3. PROCEDURE

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 60 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur du CREDIT MUTUEL (Version 2 - Current one)

Creation date: 2016-10-10 15:46:55 Modification date:  2016-10-10 15:47:31
Notification date : 2016-10-10 15:47:32 Publication date: 2016-10-26 16:21:24 

Le médiateur du CREDIT MUTUEL (Version 1)

Creation date: 2016-10-10 15:21:15 Modification date:  2016-10-10 15:46:55
Notification date : 2016-10-10 15:39:58 Publication date: - 

Médiateur du e-commerce de la FEVAD (Fédération du e-commerce et de la vente à distance)  (France)

FEVAD Ombudsman for e-commerce (Federation for e-commerce and distance selling)

NOTIFIED - (Date of notification:  2016-07-25)

1. CONTACT DETAILS

60 rue la Boétie
75008 Paris
France 

Email address: mediateurduecommerce@fevad.com
Website: http://www.mediateurfevad.fr
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

Energy and Water

Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Cultural and entertainment services
Gambling, lotteries

Postal services and electronic communications

Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Railways
Airlines
Rental services

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
 
The cost of mediation is included in the subscription fee paid by each FEVAD member (no surcharge is paid by the member company), except for
complex cases where a flat rate of EUR 150 (excl. VAT) per case is invoiced to the company.
 

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The procedure has an average length of 45 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur du e-commerce de la FEVAD (Fédération du e-commerce et de la vente à distance) (Version 1 - Current one)

Creation date: 2016-07-20 15:05:31 Modification date:  2016-07-25 11:23:11
Notification date : 2016-07-25 11:23:11 Publication date: 2016-08-08 16:57:54 

Médiateur du Groupe Caisse des Dépôts  (France)

Ombudsman for the Caisse des Dépôts Group

NOTIFIED - (Date of notification:  2019-01-22)

1. CONTACT DETAILS

56 rue de Lille
75007 Paris
France 

Email address: mediatrice@caissedesdepots.fr
Website: https://www.caissedesdepots.fr/mediationconso
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Insurance - Life

Leisure Services

Cultural and entertainment services

Consumers against traders (C2B)

France

3. PROCEDURE

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur du Groupe Caisse des Dépôts (Version 1 - Current one)

Creation date: 2019-01-22 10:45:02 Modification date:  2019-01-22 11:03:38
Notification date : 2019-01-22 11:03:38 Publication date: 2019-02-21 15:49:49 

Médiateur du groupe EDF  (France)

EDF Group Ombudsman

NOTIFIED - (Date of notification:  2016-04-14)

1. CONTACT DETAILS

TSA 50026
75804 PARIS CEDEX 08
France 

Email address: mediationedf@edf.fr
Website: https://mediateur.edf.fr
Phone: 00
Fax: 00

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Electricity
Gas

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

English
French

The procedure has an average length of 60 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur du groupe EDF (Version 1 - Current one)

Creation date: 2016-04-14 09:18:07 Modification date:  2016-04-14 10:22:37
Notification date : 2016-04-14 10:22:37 Publication date: 2016-04-27 15:23:22 

Médiateur du Groupe ENGIE  (France)

ENGIE Group Ombudsman

NOTIFIED - (Date of notification:  2017-02-03)

1. CONTACT DETAILS

ENGIE - Courrier du Médiateur - TSA 27 601
59973 Tourcoing
France 

Email address: mediateur-engie@engie.com
Website: http://www.mediateur-engie.com
Phone: +33(0)000000000
Fax: +33(0)000000000

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Electricity
Gas
Other energy sources

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
French

The entity accepts submissions in the following languages:

English
French

The procedure has an average length of 67 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur du Groupe ENGIE (Version 4 - Current one)

Creation date: 2017-02-03 12:16:19 Modification date:  2017-02-03 12:16:50
Notification date : 2017-02-03 12:16:50 Publication date: 2017-02-03 15:42:40 

Médiateur du Groupe ENGIE (Version 3)

Creation date: 2016-06-09 09:50:35 Modification date:  2017-02-03 12:16:19
Notification date : 2016-06-09 09:51:45 Publication date: - 

Médiation du Groupe ENGIE (Version 2)

Creation date: 2016-03-03 12:59:41 Modification date:  2016-06-09 09:50:35
Notification date : 2016-03-03 13:00:09 Publication date: 2016-06-10 12:12:54 

Médiation du Groupe ENGIE (Version 1)

Creation date: 2016-03-02 12:13:33 Modification date:  2016-03-03 12:59:41
Notification date : 2016-03-02 12:15:35 Publication date: 2016-03-30 15:44:11 

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Médiateur du Groupe La Poste  (France)

La Poste Group Ombudsman

NOTIFIED - (Date of notification:  2021-08-23)

1. CONTACT DETAILS

Case postale F 407 - 44 boulevard de Vaugirard
75757 PARIS CEDEX 15
France 

Email address: mediateur-groupelaposte@laposte.fr
Website: https://mediateur.groupelaposte.com/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Savings

Postal services and electronic communications

Postal services & couriers

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 38 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur du Groupe La Poste (Version 2 - Current one)

Creation date: 2021-08-23 19:13:55 Modification date:  2021-08-23 19:14:02
Notification date : 2021-08-23 19:14:03 Publication date: 2021-08-30 12:36:04 

Médiateur du Groupe La Poste (Version 1)

Creation date: 2016-05-23 13:50:21 Modification date:  2021-08-23 19:13:55
Notification date : 2016-05-23 13:54:27 Publication date: 2016-06-23 16:01:41 

Médiateur du Notariat  (France)

Ombudsman for notaries

NOTIFIED - (Date of notification:  2018-03-05)

1. CONTACT DETAILS

60 boulevard de la Tour Maubourg
75007 PARIS
France 

Email address: mediateurdunotariat@notaires.fr
Website: https://mediateur-notariat.notaires.fr
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Legal services & accountancy

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

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The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur du Notariat (Version 1 - Current one)

Creation date: 2018-03-05 10:18:41 Modification date:  2018-03-05 17:06:11
Notification date : 2018-03-05 17:06:11 Publication date: 2018-12-20 23:19:30 

Médiateur du thermalisme  (France)

Ombudsman for hydrotherapy and spas

NOTIFIED - (Date of notification:  2017-11-30)

1. CONTACT DETAILS

157 chemin de Garia
64300 LAA MONDRANS
France 

Email address: mediateur@mediateurduthermalisme.org
Website: https://mediateurduthermalisme.org/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Health

Health services

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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Fixed fee

Fees details:
Type A intervention: EUR 120 incl. VAT; type B: EUR 360 incl. VAT; type C: EUR 720 incl. VAT; type D: EUR 960 incl. VAT

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur du thermalisme (Version 1 - Current one)

Creation date: 2017-11-30 10:00:29 Modification date:  2017-11-30 10:06:38
Notification date : 2017-11-30 10:06:38 Publication date: 2018-04-23 14:16:48 

Médiateur du tourisme et voyage  (France)

Tourism and Travel Ombudsman

NOTIFIED - (Date of notification:  2021-08-23)

1. CONTACT DETAILS

BP 80303
75823 Paris cedex 17
France 

Email address: info@mtv.travel
Website: https://www.mtv.travel
Phone: 330142679668
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Leisure Services

Hotels and other holiday accommodation
Package travel

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Travel agency services
Cultural and entertainment services

Transport services

Railways
Airlines
Sea, river, other water transport
Other

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
COST OF MEDIATION FOR PROFESSIONALS
 
 1- ANNUAL MEMBERSHIP FEE
 Fee scale for professional organisations*: from 9000 € to 35 000 €
Fee scale for businesses: from 3000 € to 10 000 €
 2- ADMINISTRATION FEES
For members: 100 € per case (shared between the professionals involved).
For non-members: 400 € per case
 
 *Trade unions, federations, etc.
 

The entity is handling the procedure in the following languages:

English
French

The entity accepts submissions in the following languages:

English
French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur du tourisme et voyage (Version 3 - Current one)

Creation date: 2021-08-23 19:16:34 Modification date:  2021-08-23 19:16:41
Notification date : 2021-08-23 19:16:41 Publication date: 2021-08-30 12:36:04 

Médiateur du tourisme et voyage (Version 2)

Creation date: 2019-03-18 11:44:51 Modification date:  2021-08-23 19:16:34
Notification date : 2019-03-18 11:45:01 Publication date: 2019-03-18 15:57:24 

Médiateur du tourisme et voyage (Version 1)

Creation date: 2016-02-09 10:16:57 Modification date:  2019-03-18 11:44:51
Notification date : 2016-02-09 10:21:05 Publication date: 2016-02-23 09:57:09 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Médiateur national de l'énergie (MNE) (France)

National Energy Ombudsman (MNE)

NOTIFIED - (Date of notification:  2016-07-20)

1. CONTACT DETAILS

15 rue Pasquier
75008 Paris
France 

Email address: mediation@energie-mediateur.fr
Website: http://www.energie-mediateur.fr
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Electricity
Gas
Other energy sources

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 68 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur national de l'énergie (MNE) (Version 2 - Current one)

Creation date: 2016-07-20 15:21:33 Modification date:  2016-07-20 15:22:55
Notification date : 2016-07-20 15:22:55 Publication date: - 

Médiateur national de l'énergie (MNE) (Version 1)

Creation date: 2016-01-29 10:21:18 Modification date:  2016-07-20 15:21:33
Notification date : 2016-01-29 17:04:45 Publication date: 2016-07-20 15:24:27 

Médiateur SNCF Voyageurs (SNCF Voyageurs, Eurostar, Thalys) (France)

Ombudsman for SNCF Voyageurs (SNCF Voyageurs, Eurostar, Thalys) 

NOTIFIED - (Date of notification:  2022-01-24)

1. CONTACT DETAILS

TSA 37701 
59973 TOURCOING CEDEX
France 

Email address: mediateur-voyageurs@sncf.fr
Website: https://mediation-sncf.force.com/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Transport services

Railways

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
French

The entity accepts submissions in the following languages:

English
French

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiateur SNCF Voyageurs (SNCF Voyageurs, Eurostar, Thalys) (Version 4 - Current one)

Creation date: 2022-01-24 15:44:04 Modification date:  2022-01-24 15:44:48
Notification date : 2022-01-24 15:44:49 Publication date: 2022-02-14 18:05:19 

Médiateur SNCF Voyageurs (SNCF Voyageurs, Eurostar, Thalys) Mediator (Version 3)

Creation date: 2022-01-18 15:21:54 Modification date:  2022-01-24 15:44:04
Notification date : 2022-01-18 15:22:06 Publication date: - 

Médiateur SNCF Voyageurs (SNCF Voyageurs, Eurostar, Thalys) Mediator (Version 2)

Creation date: 2022-01-04 15:08:28 Modification date:  2022-01-18 15:21:54
Notification date : 2022-01-04 15:08:44 Publication date: - 

Médiateur SNCF Mobilités (SNCF, Eurostar, Thalys) (Version 1)

Creation date: 2016-05-23 17:32:22 Modification date:  2022-01-04 15:08:28
Notification date : 2016-05-23 17:37:11 Publication date: 2016-12-07 12:10:44 

Médiation CMFM (France)

CMFM mediation

NOTIFIED - (Date of notification:  2020-08-18)

1. CONTACT DETAILS

19 Avenue d'Italie
75013 PARIS
France 

Email address: contact@mediationcmfm.fr
Website: http://www.mediationcmfm.fr/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

New cars
Second-hand cars

Consumers against traders (C2B)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

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France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Subscription based on manufacturers’ or importers’ registrations in France
Mediations without a face-to-face meeting EUR 350 before tax
Mediations with a face-to-face meeting EUR 700 before tax

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiation CMFM (Version 3 - Current one)

Creation date: 2020-07-06 15:11:15 Modification date:  2020-08-18 17:03:55
Notification date : 2020-08-18 17:03:56 Publication date: 2020-09-17 14:44:40 

Médiation CMFM (Version 2)

Creation date: 2018-07-12 10:55:15 Modification date:  2020-07-06 15:11:15
Notification date : 2018-07-12 11:37:47 Publication date: 2018-07-12 15:51:31 

Médiation CMFM (Version 1)

Creation date: 2017-07-11 14:43:41 Modification date:  2018-07-12 10:55:15
Notification date : 2017-07-11 15:59:37 Publication date: 2018-05-24 15:46:34 

Médiation de la Consommation et Patrimoine (MCP) (France)

Consumption and Property Mediation (MCP)

NOTIFIED - (Date of notification:  2020-08-18)

1. CONTACT DETAILS

12 square Desnouettes
75015 PARIS
France 

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

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Email address: contact@mcpmediation.org
Website: http://www.mcpmediation.org
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
Personal care services
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy

Leisure Services

Hotels and other holiday accommodation
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Other leisure services

Transport services

Airlines
Taxi
Transport infrastructure services
Rental services

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Yearly subscription based on annual turnover (from EUR 80 to EUR 1 230 before tax)
Mediation fees vary depending on the complexity of each case (from EUR 150 to EUR 900 before tax).
At the trader’s request, we can establish fixed-price subscriptions including mediation for certain activities.
 

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiation de la Consommation et Patrimoine (MCP) (Version 3 - Current one)

Creation date: 2020-07-06 15:46:01 Modification date:  2020-08-18 17:03:56
Notification date : 2020-08-18 17:03:57 Publication date: 2020-09-17 14:44:40 

Médiation de la Consommation et Patrimoine (MCP) (Version 2)

Creation date: 2018-07-16 11:41:29 Modification date:  2020-07-06 15:46:01
Notification date : 2018-07-16 11:41:38 Publication date: 2018-08-08 17:04:22 

Médiateur de Médiation de la Consommation et Patrimoine (MCP) (Version 1)

Creation date: 2018-07-13 10:52:37 Modification date:  2018-07-16 11:41:29
Notification date : 2018-07-13 12:00:17 Publication date: - 

Médiation Solution  (France)

Mediation Solution

NOTIFIED - (Date of notification:  2023-05-02)

1. CONTACT DETAILS

222 chemin de la bergerie
01800 SAINT JEAN de NIOST
France 

Email address: direction@sasmediationsolution-conso.fr
Website: https://www.sasmediationsolution-conso.fr/
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Other

Financial Services

Financial Services - Credit (excluding mortgage/home loans)
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Pet services
Other

Health

Over-the-counter medication
Medical devices and other physical aids used by patients
Retirement homes and home care

Leisure Services

Hotels and other holiday accommodation
Travel agency services
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries

Postal services and electronic communications

Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Taxi
Sea, river, other water transport
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Disputes of less than EUR 2 000 before tax: EUR 55 before tax
Disputes of between EUR 2 001 and EUR 5 000 before tax: EUR 85 before tax
Disputes of between EUR 5 000 and EUR 10 000 before tax: EUR 195 before tax
Disputes of between EUR 10 001 and EUR 25 000 before tax: EUR 350 before tax
Disputes of between EUR 25 001 and EUR 50 000 before tax: EUR 595 before tax
Disputes of more than EUR 50 000 before tax: EUR 50 per hour with a minimum invoice of EUR 600 before tax

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

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The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiation Solution (Version 3 - Current one)

Creation date: 2023-05-02 14:10:22 Modification date:  2023-05-02 14:10:28
Notification date : 2023-05-02 14:10:29 Publication date: 2023-05-15 18:13:01 

Médiation Solution (Version 2)

Creation date: 2020-07-06 15:55:27 Modification date:  2023-05-02 14:10:22
Notification date : 2020-08-18 17:03:58 Publication date: 2020-09-17 14:44:41 

Médiation Solution (Version 1)

Creation date: 2018-12-20 10:42:21 Modification date:  2020-07-06 15:55:27
Notification date : 2023-05-02 14:10:29 Publication date: 2019-02-11 14:17:55 

Médiation - Vivons mieux ensemble (France)

Mediation — Let’s live better together

NOTIFIED - (Date of notification:  2020-08-18)

1. CONTACT DETAILS

465 avenue de la Libération
54000 NANCY
France 

Email address: mediation@vivons-mieux-ensemble.fr
Website: http://www.mediation-vivons-mieux-ensemble.fr
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Cleaning and maintenance products, articles for cleaning and non-durable household articles

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage

Leisure Services

Other leisure services

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Administrative fees / subscription for real estate business: from EUR 30 before tax per year and per agency (organisation).
Administrative fees / subscription for internet sales and e-commerce: from EUR 40 before tax per year.
Mediation by video conference / conference call / telephone relay: from EUR 60 to EUR 80 before tax.
Face-to-face mediation: cost of mediation + EUR 450 before tax for travel expenses

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 60 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Médiation - Vivons mieux ensemble (Version 3 - Current one)

Creation date: 2020-07-06 16:27:37 Modification date:  2020-08-18 17:03:54
Notification date : 2020-08-18 17:03:55 Publication date: 2020-09-17 14:44:40 

Médiation - Vivons mieux ensemble (Version 2)

Creation date: 2018-07-11 18:24:50 Modification date:  2020-07-06 16:27:37
Notification date : 2018-07-11 18:24:59 Publication date: 2018-07-12 15:51:31 

Médiation - Vivons mieux ensemble (Version 1)

Creation date: 2017-03-17 15:36:33 Modification date:  2018-07-11 18:24:50
Notification date : 2017-03-17 15:37:08 Publication date: 2017-04-04 11:52:03 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Société Médiation Professionnelle  (France)

Professional Mediation Company

NOTIFIED - (Date of notification:  2020-05-06)

1. CONTACT DETAILS

24, rue Albert de Mun
33000 BORDEAUX
France 

Email address: saisine@mediateur-consommation-smp.fr
Website: https://mediateur-consommation-smp.fr
Phone: 000
Fax: 000

This ADR entity was first notified by France

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Real estate services

Consumers against traders (C2B)

France

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Membership of the consumer mediation service according to the size of the undertaking or its federation status: from EUR 0 to EUR 1 500 per year,
excluding VAT
Mediation fees according to the level of intervention needed to reach a settlement: either EUR 150 or EUR 350, or EUR 150 per hour (all excluding VAT)

The entity is handling the procedure in the following languages:

French

The entity accepts submissions in the following languages:

French

The procedure has an average length of 90 day(s) 

The procedure is done: orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Société Médiation Professionnelle (Version 2 - Current one)

Creation date: 2020-05-06 10:37:35 Modification date:  2020-05-06 10:38:07
Notification date : 2020-05-06 10:38:08 Publication date: 2020-06-18 17:27:08 

Société Médiation Professionnelle (Version 1)

Creation date: 2018-10-25 15:00:11 Modification date:  2020-05-06 10:37:35
Notification date : 2020-05-06 10:38:08 Publication date: - 

Außergerichtliche Streitbeilegungsstelle für Verbraucher und Unternehmer e. V. (Germany)

Extrajudicial Dispute Resolution Body for Consumers and Companies

NOTIFIED - (Date of notification:  2021-07-12)

1. CONTACT DETAILS

Gohliser Str. 6
04105 Leipzig
Germany 

Email address: kontakt@streitbeilegungsstelle.org
Website: https://www.streitbeilegungsstelle.org
Phone: +49 341 56116370
Fax: +49 341 56116371

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Energy and Water

Water
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Both (C2B and B2C)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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Sweden

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Fees to be paid by the company
 
• EUR 50 plus statutory VAT for dispute amounts up to and including EUR 100.
• EUR 100 plus statutory VAT for dispute amounts up to and including EUR 500.
• EUR 150 plus statutory VAT for dispute amounts up to and including EUR 1 000.
• EUR 300 plus statutory VAT for dispute amounts up to and including EUR 5 000.
• EUR 500 plus statutory VAT for dispute amounts up to and including EUR 10 000.
• EUR 800 plus statutory VAT for dispute amounts up to and including EUR 50 000.
• EUR 1 000 plus statutory VAT for dispute amounts up to and including EUR 100 000.
• For claims over EUR 100 000, the fee is 1% of the value of the claim.
• If the value of the claim is unknown, an hourly fee of EUR 150 per hour plus statutory VAT shall be applied. In this case, the Dispute Resolution Body
ensures that the fee is appropriate.
• The Dispute Resolution Body may charge costs for postage and telecommunications as well as printing and copying services. Instead of the costs
actually incurred, it can charge a lump sum of no more than EUR 15 plus statutory VAT. Any necessary travel expenses will be reimbursed in accordance
with the Federal Travel Expenses Act.

The entity is handling the procedure in the following languages:

English
German

The entity accepts submissions in the following languages:

English
German

The procedure has an average length of 3 month(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Außergerichtliche Streitbeilegungsstelle für Verbraucher und Unternehmer e. V. (Version 4 - Current one)

Creation date: 2021-07-12 10:44:40 Modification date:  2021-07-12 10:44:55
Notification date : 2021-07-12 10:44:56 Publication date: 2021-11-09 10:22:07 

Außergerichtliche Streitbeilegungsstelle für Verbraucher und Unternehmer e. V. (Version 3)

Creation date: 2021-04-23 08:42:00 Modification date:  2021-07-12 10:44:40
Notification date : 2021-04-23 08:42:15 Publication date: 2021-04-23 11:45:12 

Außergerichtliche Streitbeilegungsstelle für Verbraucher und Unternehmer e. V. (Version 2)

Creation date: 2018-10-17 10:08:01 Modification date:  2021-04-23 08:42:00
Notification date : 2018-10-17 10:08:29 Publication date: 2018-10-18 23:11:06 

Außergerichtliche Streitbeilegungsstelle für Verbraucher und Unternehmer e. V. (Version 1)

Creation date: 2018-09-05 08:57:45 Modification date:  2018-10-17 10:08:01
Notification date : 2018-09-05 09:05:28 Publication date: 2018-10-01 13:50:44 

Kundenbeschwerdestelle beim Bundesverband der Deutschen Volksbanken und Raiffeisenbanken e. V.  (Germany)

Customer complaints board of the National Association of German Cooperative Banks

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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NOTIFIED - (Date of notification:  2017-02-03)

1. CONTACT DETAILS

Schellingstr. 4
10785 Berlin
Germany 

Email address: kundenbeschwerdestelle@bvr.de
Website: http://www.bvr.de/Service/Kundenbeschwerdestelle
Phone: +49 30 2021 1639
Fax: +49 30 2021 1908

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities

Both (C2B and B2C)

Germany

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

Fees details:
Fees to be paid by the company
EUR 150 gross

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 3 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Kundenbeschwerdestelle beim Bundesverband der Deutschen Volksbanken und Raiffeisenbanken e. V. (Version 2 - Current one)

Creation date: 2017-02-03 11:11:04 Modification date:  2017-02-03 15:21:53
Notification date : 2017-02-03 15:21:53 Publication date: 2017-02-21 16:49:46 

Kundenbeschwerdestelle des Bundesverbandes der Deutschen Volksbanken und Raiffeisenbanken e. V. (Version 1)

Creation date: 2016-05-19 14:20:11 Modification date:  2017-02-03 11:11:04
Notification date : 2016-05-25 14:10:18 Publication date: 2016-06-13 17:00:06 

Ombudsmann der Privaten Banken (Germany)

Ombudsman for Private Banks

NOTIFIED - (Date of notification:  2017-02-03)

1. CONTACT DETAILS

Postfach 04 03 07
10062 Berlin
Germany 

Email address: ombudsmann@bdb.de
Website: http://www.bankenombudsmann.de
Phone: +49 30 1663 3166
Fax: +49 30 1663 3169

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities

Consumers against traders (C2B)

Germany

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The procedure has an average length of 6 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

This entity might reach more than one type of outcome. It might be binding on traders or non-binding 

The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Ombudsmann der Privaten Banken (Version 3 - Current one)

Creation date: 2017-02-03 11:15:00 Modification date:  2017-02-03 15:21:53
Notification date : 2017-02-03 15:21:54 Publication date: 2017-02-03 15:42:40 

Ombudsmann der Privaten Banken (Version 2)

Creation date: 2016-10-05 14:11:55 Modification date:  2017-02-03 11:15:00
Notification date : 2016-10-05 14:13:01 Publication date: 2016-10-05 16:37:02 

Ombudsmann der Privaten Banken (Version 1)

Creation date: 2016-08-15 11:01:47 Modification date:  2016-10-05 14:11:55
Notification date : 2016-08-31 08:46:44 Publication date: 2016-09-15 11:01:26 

Ombudsmann Immobilien IVD/VPB - Grunderwerb und Verwaltung (Germany)

Real Estate Ombudsman for IVD/VPB - Property acquisition and management

NOTIFIED - (Date of notification:  2017-02-03)

1. CONTACT DETAILS

Littenstr. 10
10179 Berlin
Germany 

Email address: info@ombudsmann-immobilien.de
Website: http://www.ombudsmann-immobilien.de
Phone: +49 30 275726 11
Fax: +49 30 275726 78

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Real estate services
Construction of new houses

Consumers against traders (C2B)

Germany

3. PROCEDURE

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Fees to be paid by the consumer
The arbitration procedure is free of charge for the consumer, unless the application is considered to have been filed improperly after detailed consideration
of the circumstances of the case. In such cases, a fee of EUR 30 will be charged.
 
Fees to be paid by the company
The arbitration procedure is free of charge for IVD members. Companies willing to take part in dispute resolution will also be charged a fee on a
case-by-case basis: EUR 300 for dispute amounts of more than EUR 600 to EUR 2 000 inclusive; EUR 400 for dispute amounts of more than EUR 2 000
to EUR 4 000 inclusive; EUR 500 for dispute amounts of more than EUR 4 000.

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 28 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Ombudsmann Immobilien IVD/VPB - Grunderwerb und Verwaltung (Version 1 - Current one)

Creation date: 2017-02-03 11:21:22 Modification date:  2022-03-02 13:26:30
Notification date : 2017-02-03 15:21:54 Publication date: 2017-02-23 13:51:51 

Ombudsmann Private Kranken- und Pflegeversicherung  (Germany)

Ombudsman for Private Health and Long-Term Care Insurance

NOTIFIED - (Date of notification:  2022-03-02)

1. CONTACT DETAILS

Postfach 060222
10052 Berlin
Germany 

Email address: ombudsmann@pkv-ombudsmann.de
Website: http://www.pkv-ombudsmann.de
Phone: +49 800 2550444
Fax: +49 30 20458931

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Non-life Insurance - Health, accident and other
Insurance - Other

Both (C2B and B2C)

Germany

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

Fees details:
Fees to be paid by the insurer 
Insurers do not contribute to the costs of Ombudsman proceedings for individual complaints. Insurers contribute to the costs of Ombudsman proceedings
jointly by way of a collective levy paid to the Association of Private Health Insurers.

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 81 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold

4. HISTORY

Ombudsmann Private Kranken- und Pflegeversicherung (Version 5 - Current one)

Creation date: 2022-03-02 13:54:01 Modification date:  2022-03-02 13:54:09
Notification date : 2022-03-02 13:54:10 Publication date: 2022-03-22 13:18:37 

Ombudsmann Private Kranken- und Pflegeversicherung (Version 4)

Creation date: 2022-03-02 13:28:04 Modification date:  2022-03-02 13:54:01
Notification date : 2022-03-02 13:28:11 Publication date: - 

Ombudsmann Private Kranken- und Pflegeversicherung (Version 3)

Creation date: 2017-05-23 17:02:01 Modification date:  2022-03-02 13:28:04
Notification date : 2017-05-23 17:02:14 Publication date: 2017-06-12 17:01:11 

Ombudsmann Private Kranken- und Pflegeversicherung (Version 2)

Creation date: 2016-08-01 14:22:02 Modification date:  2017-05-23 17:02:01
Notification date : 2016-08-01 14:22:32 Publication date: 2016-08-12 13:55:04 

Ombudsmann Private Kranken- und Pflegeversicherung (Version 1)

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Creation date: 2016-07-14 16:22:51 Modification date:  2016-08-01 14:22:02
Notification date : 2016-08-01 14:22:32 Publication date: - 

Ombudsstelle für Investmentfonds (Germany)

Ombudsman for the German Investment Funds Association

NOTIFIED - (Date of notification:  2017-02-03)

1. CONTACT DETAILS

Unter den Linden 42
10117 Berlin
Germany 

Email address: info@ombudsstelle-investmentfonds.de
Website: http://www.ombudsstelle-investmentfonds.de
Phone: +49 30 6449046 0
Fax: +49 30 6449046 29

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Savings
Financial Services - Other
Investments, pensions and securities

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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Fees have to be paid by the trader

Variable fee

Fees details:
Fees to be paid by the company
Membership contribution and flat rate fee of EUR 200 in accordance with the fee schedule

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 3 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding upon agreement by one or both parties 

The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Ombudsstelle für Investmentfonds (Version 2 - Current one)

Creation date: 2017-02-03 11:23:40 Modification date:  2017-02-03 15:21:54
Notification date : 2017-02-03 15:21:54 Publication date: 2017-02-21 16:49:46 

Ombudsstelle für Investmentfonds (Version 1)

Creation date: 2016-06-08 10:03:20 Modification date:  2017-02-03 11:23:40
Notification date : 2016-06-13 13:50:04 Publication date: 2016-06-27 16:16:05 

Ombudsstelle für Sachwerte und Investmentvermögen (Germany)

Ombudsman for non-financial assets and investment funds

NOTIFIED - (Date of notification:  2017-02-03)

1. CONTACT DETAILS

Postfach 64 02 22
10048 Berlin
Germany 

Email address: info@ombudsstelle.com
Website: http://www.ombudsstelle.com
Phone: +49 30 257616 90
Fax: +49 30 257616 91

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Financial Services

Financial Services - Savings
Financial Services - Other

Both (C2B and B2C)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Fees to be paid by the company
Participation fees range from EUR 250 to EUR 750 net per year, in accordance with the participation fee schedule

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 4 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding upon agreement by one or both parties 

The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Ombudsstelle für Sachwerte und Investmentvermögen (Version 1 - Current one)

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Ombudsstelle für Sachwerte und Investmentvermögen (Version 1 - Current one)

Creation date: 2017-02-03 11:28:19 Modification date:  2017-02-03 15:21:54
Notification date : 2017-02-03 15:21:54 Publication date: 2017-02-21 16:49:46 

Schlichtungsstelle Bausparen (Germany)

Arbitration board of the German association of private building societies

NOTIFIED - (Date of notification:  2017-02-03)

1. CONTACT DETAILS

Klingelhöferstr. 4
10785 Berlin
Germany 

Email address: info@schlichtungsstelle-bausparen.de
Website: http://www.schlichtungsstelle-bausparen.de
Phone: +49 30 5900915 50
Fax: +49 30 5900915 01

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other

Consumers against traders (C2B)

Germany

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 4 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

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The procedure is binding upon agreement by one or both parties 

The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Schlichtungsstelle Bausparen (Version 1 - Current one)

Creation date: 2017-02-03 11:30:59 Modification date:  2017-02-03 15:21:54
Notification date : 2017-02-03 15:21:54 Publication date: 2017-02-21 16:49:46 

Schlichtungsstelle bei der Bundesanstalt für Finanzdienstleistungsaufsicht  (Germany)

Arbitration board of the Federal Financial Supervisory Authority

NOTIFIED - (Date of notification:  2017-02-03)

1. CONTACT DETAILS

Graurheindorfer Str. 108
53117 Bonn
Germany 

Email address: schlichtungsstelle@bafin.de
Website: http://www.bafin.de/schlichtungsstelle
Phone: +49 228 4108 0
Fax: +49 228 4108 62299

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Savings
Financial Services - Other
Investments, pensions and securities

Both (C2B and B2C)

Germany

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

Fees details:
Fees to be paid by the company
Companies involved in the arbitration procedure are each required to pay a fee of EUR 200, unless the Arbitration board rejects the application for
arbitration pursuant to § 6 FinSV or remits the application to another consumer arbitration board pursuant to § 24(1) FinSV. The fee may be waived or
reduced at the request of the company where charging such fee would be wholly or partly disproportionate (§10(2) FinSV).

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 6 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding upon agreement by one or both parties 

The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Schlichtungsstelle bei der Bundesanstalt für Finanzdienstleistungsaufsicht (Version 2 - Current one)

Creation date: 2017-02-03 11:34:44 Modification date:  2017-02-03 15:21:54
Notification date : 2017-02-03 15:21:55 Publication date: 2017-02-21 16:49:46 

Schlichtungsstelle bei der Bundesanstalt für Finanzdienstleistungsaufsicht (Version 1)

Creation date: 2016-06-23 15:55:00 Modification date:  2017-02-03 11:34:44
Notification date : 2016-07-01 14:00:05 Publication date: 2016-07-15 15:45:16 

Schlichtungsstelle bei der Deutschen Bundesbank  (Germany)

Arbitration board of the German Federal Bank

NOTIFIED - (Date of notification:  2017-02-03)

1. CONTACT DETAILS

Postfach 11 12 32
60047 Frankfurt am Main
Germany 

Email address: schlichtung@bundesbank.de
Website: http://www.bundesbank.de/schlichtungsstelle
Phone: +49 69 2388 1907
Fax: +49 69 709090 9901

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Other

Both (C2B and B2C)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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Germany

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

Fees details:
Fees to be paid by the company
Companies involved in the arbitration procedure are each required to pay a fee of EUR 200, unless the Arbitration board rejects the application for
arbitration pursuant to § 6 FinSV or remits the application to another consumer arbitration board pursuant to § 24(1) FinSV. The fee may be waived or
reduced at the request of the company where charging such fee would be wholly or partly disproportionate (§10(2) FinSV).

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 6 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding upon agreement by one or both parties 

The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Schlichtungsstelle bei der Deutschen Bundesbank (Version 3 - Current one)

Creation date: 2018-06-12 11:26:09 Modification date:  2018-06-12 11:26:20
Notification date : 2018-06-12 11:26:21 Publication date: 2018-06-13 11:13:07 

Schlichtungsstelle bei der Deutschen Bundesbank (Version 2)

Creation date: 2017-02-03 11:38:09 Modification date:  2018-06-12 11:26:09
Notification date : 2017-02-03 15:21:55 Publication date: 2017-02-21 16:49:46 

Schlichtungsstelle bei der Deutschen Bundesbank (Version 1)

Creation date: 2016-06-30 09:28:57 Modification date:  2017-02-03 11:38:09
Notification date : 2016-07-06 10:55:11 Publication date: 2016-07-20 14:43:05 

Schlichtungsstelle beim Deutschen Sparkassen- und Giroverband e. V.  (Germany)

Conciliation Board of the German Savings Banks Association

NOTIFIED - (Date of notification:  2017-02-03)

1. CONTACT DETAILS

Charlottenstr. 47
10117 Berlin
Germany 

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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Email address: schlichtung@dsgv.de
Website: http://www.dsgv.de/schlichtungsstelle
Phone: +49 30 20225 1510
Fax: +49 30 20225 1515

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Insurance - Other

Consumers against traders (C2B)

Germany

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Fees to be paid by the company
Flat rate per case according to the schedule of costs: currently EUR 150 to EUR 350

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 3 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

This entity might reach more than one type of outcome. It might be binding on traders or non-binding 

The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Schlichtungsstelle beim Deutschen Sparkassen- und Giroverband e. V. (Version 2 - Current one)

Creation date: 2017-02-03 11:39:56 Modification date:  2017-02-03 15:21:55
Notification date : 2017-02-03 15:21:55 Publication date: 2017-02-03 15:42:40 

Schlichtungsstelle beim Deutschen Sparkassen- und Giroverband e. V. (Version 1)

Creation date: 2016-06-07 13:47:15 Modification date:  2017-02-03 11:39:56
Notification date : 2016-06-10 10:33:16 Publication date: 2016-06-27 16:16:05 

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Schlichtungsstelle der Rechtsanwaltschaft (Germany)

Conciliation Board of the Legal Profession

NOTIFIED - (Date of notification:  2016-07-06)

1. CONTACT DETAILS

Neue Grünstr. 17
10179 Berlin
Germany 

Email address: schlichtungsstelle@s-d-r.org
Website: http://www.schlichtungsstelle-der-rechtsanwaltschaft.de/
Phone: +49 30 2844417 0
Fax: +49 30 2844417 12

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

Other

Other (Includes both goods and services)

Both (C2B and B2C)

Germany

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 96 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding upon agreement by one or both parties 

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Schlichtungsstelle der Rechtsanwaltschaft (Version 1 - Current one)

Creation date: 2016-06-30 09:32:48 Modification date:  2016-07-06 10:55:11
Notification date : 2016-07-06 10:55:11 Publication date: 2016-08-19 12:43:47 

Schlichtungsstelle Energie e. V. (Germany)

Energy Conciliation Board

NOTIFIED - (Date of notification:  2018-06-12)

1. CONTACT DETAILS

Friedrichstraße 133
10117 Berlin
Germany 

Email address: info@schlichtungsstelle-energie.de
Website: http://www.schlichtungsstelle-energie.de
Phone: +49 30 2757240 0
Fax: +49 30 2757240 69

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Electricity
Gas

Both (C2B and B2C)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Fees payable by the consumer
In principle, the dispute resolution procedure is free of charge for consumers. However, in the case of obviously abusive complaints by the consumer, the
Conciliation Board, following prior notification by the Ombudsperson, may request that a maximum fee of EUR 30 be paid by the consumer.
 
Fees payable by the trader
The trader is required to pay a flat-rate fee in line with the rules on costs of the Conciliation Board. Depending on the outcome of the dispute resolution
procedure, this currently amounts to between EUR 100 and EUR 450, excluding VAT.

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 3 month(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Schlichtungsstelle Energie e. V. (Version 2 - Current one)

Creation date: 2018-06-12 11:51:59 Modification date:  2018-06-12 11:52:06
Notification date : 2018-06-12 11:52:06 Publication date: 2018-07-06 09:32:49 

Schlichtungsstelle Energie (Version 1)

Creation date: 2016-10-13 10:21:15 Modification date:  2018-06-12 11:51:59
Notification date : 2016-11-15 09:20:22 Publication date: 2017-03-09 13:12:42 

Schlichtungsstelle für gewerbliche Versicherungs-, Anlage- und Kreditvermittlung  (Germany)

Conciliation board for commercial insurance, investment and credit intermediaries

NOTIFIED - (Date of notification:  2018-04-04)

1. CONTACT DETAILS

Glockengießerwall 2
20095 Hamburg
Germany 

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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Email address: kontakt@schlichtung-finanzberatung.de
Website: http://www.schlichtung-finanzberatung.de
Phone: +49 40 696508 90
Fax: +49 40 696508 91

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

Consumers against traders (C2B)

Germany

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Fees to be paid by the company
A fee of EUR 50 will be levied by the conciliation board for participation in the dispute resolution procedure, regardless of the amount in dispute, on
companies which are members of VOTUM, the association of independent financial service providers in Europe, on their employees, and on commercial
representatives or brokers which work with these companies.
A fee of EUR 100 will be levied by the conciliation board for participation in the dispute resolution procedure, regardless of the amount in dispute, on
independent financial service providers which are not members of the association of independent financial service providers in Europe but which have
joined the dispute resolution procedure and whose professional indemnity insurers have paid a financial contribution to the association of independent
financial service providers in Europe to support the conciliation board.
The fee rules in section 31, paragraph 1 of the German Act on Alternative Dispute Resolution for Consumer Disputes [Verbraucherstreitbeilegungsgesetz
– VSBG] apply to independent financial service providers which belong to either of the two groups mentioned above, but which have joined the dispute
resolution procedure, with the proviso that the fee rates amount to 50% of the fees listed in the Act.

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 3 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding upon agreement by one or both parties 

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Schlichtungsstelle für gewerbliche Versicherungs-, Anlage- und Kreditvermittlung (Version 1 - Current one)

Creation date: 2018-04-04 09:49:27 Modification date:  2018-04-04 13:44:20
Notification date : 2018-04-04 13:44:20 Publication date: 2018-05-18 16:20:15 

Schlichtungsstelle Luftverkehr beim Bundesamt für Justiz (Germany)

Aviation Conciliation Body at the Federal Office for Justice

NOTIFIED - (Date of notification:  2016-04-06)

1. CONTACT DETAILS

Adenauerallee 99-103
53113 Bonn
Germany 

Email address: luftverkehr@bfj.bund.de
Website: https://www.bundesjustizamt.de/Luftverkehr
Phone: +49 228 99410 6120
Fax: +49 228 99410 6121

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

Transport services

Airlines

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

Fees details:
Fees to be paid by the consumer
Penalty for misuse EUR 30
Pursuant to section 57(a)(3) of the Air Traffic Act and No 1222 of the Annex to section 4 of the Judicial Administration Costs Law, the official Conciliation
Body can, if necessary, decide to impose full or partial costs on the air passenger if misuse occurred in the raising of the claim in conciliation proceedings.
The penalty for misuse is EUR 30.
 
Fees to be paid by the company
EUR 290
Pursuant to No 1220 of the Annex to section 4 of the Judicial Administration Costs Law, the procedural fee for conciliation proceedings is borne solely by
the airline involved. It is EUR 290.

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 5 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold

4. HISTORY

Schlichtungsstelle Luftverkehr beim Bundesamt für Justiz (Version 1 - Current one)

Creation date: 2016-04-04 10:57:54 Modification date:  2016-04-06 08:45:38
Notification date : 2016-04-06 08:45:38 Publication date: 2016-04-20 17:37:19 

Schlichtungsstelle Nahverkehr (Germany)

Conciliation Body for Urban Public Transport

NOTIFIED - (Date of notification:  2018-01-12)

1. CONTACT DETAILS

Mintropstr. 27
40215 Düsseldorf
Germany 

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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Email address: info@schlichtungsstelle-nahverkehr.de
Website: http://www.schlichtungsstelle-nahverkehr.de
Phone: +49 211 3809 380
Fax: +49 211 3809 666

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

Transport services

Tram, bus, metro and underground
Railways
Taxi
Transport infrastructure services
Rental services
Other

Both (C2B and B2C)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
fees to be paid by the company
EUR 150 if a conciliation proposal is made
EUR 50 if a settlement is reached in the course of the proceedings

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

English
German

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

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The procedure has an average length of 50 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious

4. HISTORY

Schlichtungsstelle Nahverkehr (Version 1 - Current one)

Creation date: 2018-01-12 11:59:10 Modification date:  2018-01-12 13:26:02
Notification date : 2018-01-12 13:26:02 Publication date: 2018-02-06 16:34:07 

Schlichtungsstelle Post der Bundesnetzagentur  (Germany)

Post Conciliation Board of the Federal Network Agency

NOTIFIED - (Date of notification:  2016-07-01)

1. CONTACT DETAILS

Tulpenfeld 4
53113 Bonn
Germany 

Email address: schlichtungsstelle-post@bnetza.de
Website: http://www.bundesnetzagentur.de
Phone: +49 228 14 2222
Fax: +49 228 14 6775

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

Postal services and electronic communications

Postal services & couriers

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 4 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Schlichtungsstelle Post der Bundesnetzagentur (Version 1 - Current one)

Creation date: 2016-06-22 10:56:35 Modification date:  2016-07-01 14:00:05
Notification date : 2016-07-01 14:00:05 Publication date: 2016-07-15 15:45:16 

Schlichtungsstelle Umzug beim Bundesverband Möbelspedition und Logistik (AMÖ) e. V. (Germany)

Removals Arbitration Board of the Federal Association of Furniture Forwarding and Logistics (AMÖ)

NOTIFIED - (Date of notification:  2021-01-06)

1. CONTACT DETAILS

Schulstr. 53
65795 Hattersheim/ Main
Germany 

Email address: schlichtung@amoe.de
Website: http://www.schlichtungsstelle-umzug.de

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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Phone: 06190989813
Fax: 06190989820

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

House removal and storage

Both (C2B and B2C)

Germany

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

Fees details:
If the procedure is conducted at the request of the AMÖ forwarder, the latter will be charged a settlement fee of EUR 75, provided that the customer agrees
to participate in the dispute resolution procedure.

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 45 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

This entity might reach more than one type of outcome. It might be binding on traders or non-binding 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Schlichtungsstelle Umzug beim Bundesverband Möbelspedition und Logistik (AMÖ) e. V. (Version 1 - Current one)

Creation date: 2021-01-06 10:42:43 Modification date:  2021-01-06 10:52:34
Notification date : 2021-01-06 10:52:34 Publication date: 2021-01-29 13:37:54 

SNUB - Die Nahverkehr-Schlichtungsstelle (Germany)

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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SNUB – The local transport conciliation committee

NOTIFIED - (Date of notification:  2016-12-06)

1. CONTACT DETAILS

Postfach 6025
Hannover 30060
Germany 

Email address: kontakt@nahverkehr-snub.de
Website: http://www.nahverkehr-snub.de
Phone: +49 1573 4432054
Fax: +49 511 1668962000

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

Transport services

Tram, bus, metro and underground
Railways

Consumers against traders (C2B)

Germany

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Fees to be paid by the company
in accordance with the contribution rules
 

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 14 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding upon agreement by one or both parties 

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

SNUB - Die Nahverkehr-Schlichtungsstelle (Version 1 - Current one)

Creation date: 2016-12-01 13:35:52 Modification date:  2016-12-06 12:13:37
Notification date : 2016-12-06 12:13:37 Publication date: 2016-12-22 16:36:40 

söp_Schlichtungsstelle für den öffentlichen Personenverkehr e. V. (Germany)

söp – Conciliation Body for Public Transport

NOTIFIED - (Date of notification:  2016-07-26)

1. CONTACT DETAILS

Fasanenstr. 81
10623 Berlin
Germany 

Email address: kontakt@soep-online.de
Website: http://www.soep-online.de
Phone: +49 30 6449933 0
Fax: +49 30 6449933 31

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

Transport services

Tram, bus, metro and underground
Railways
Airlines
Sea, river, other water transport

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Fees to be paid by the consumer
If an improper claim is raised in the conciliation proceedings, the Conciliation Body can require clients to pay a charge of EUR 25.
 
Fees to be paid by the company
Flat rate payments per case in accordance with the membership fee regulations; membership fee

The entity is handling the procedure in the following languages:

English
German

The entity accepts submissions in the following languages:

English
German

The procedure has an average length of 3 month(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

söp_Schlichtungsstelle für den öffentlichen Personenverkehr e. V. (Version 3 - Current one)

Creation date: 2016-07-26 13:59:51 Modification date:  2016-07-26 14:18:54
Notification date : 2016-07-26 14:18:54 Publication date: - 

söp_Schlichtungsstelle für den öffentlichen Personenverkehr e. V. (Version 2)

Creation date: 2016-06-14 16:06:35 Modification date:  2016-07-26 13:59:51
Notification date : 2016-06-14 16:06:49 Publication date: 2016-07-27 13:22:59 

söp Schlichtungsstelle für den öffentlichen Personenverkehr e. V. (Version 1)

Creation date: 2016-05-03 14:02:46 Modification date:  2016-06-14 16:06:35
Notification date : 2016-05-09 10:24:29 Publication date: 2016-06-20 17:02:52 

Sparkassen-Schlichtungsstelle Baden-Württemberg (Germany)

Savings Banks Conciliation Board of Baden-Württemberg

NOTIFIED - (Date of notification:  2017-02-28)

1. CONTACT DETAILS

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

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Am Hauptbahnhof 2
70173 Stuttgart
Germany 

Email address: schlichtung@sv-bw.de
Website: http://schlichtung.sv-bw.de
Phone: +49 711 127 77843
Fax: +49 711 127 77908

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities

Consumers against traders (C2B)

Germany

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 3 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

This entity might reach more than one type of outcome. It might be binding on traders or non-binding 

The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Sparkassen-Schlichtungsstelle Baden-Württemberg (Version 1 - Current one)

Creation date: 2017-02-28 15:22:02 Modification date:  2017-02-28 15:59:16
Notification date : 2017-02-28 15:59:16 Publication date: 2017-03-16 15:10:29 

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Universalschlichtungsstelle des Bundes - Zentrum für Schlichtung e. V. (Germany)

Federal Universal Arbitration Board – Centre for Arbitration

NOTIFIED - (Date of notification:  2020-07-08)

1. CONTACT DETAILS

Straßburger Str. 8
77694 Kehl
Germany 

Email address: mail@universalschlichtungsstelle.de
Website: https://www.universalschlichtungsstelle.de
Phone: +49 7851 79579 40
Fax: +49 7851 79579 41

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Germany

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Fees to be paid by the consumer
EUR 30 for fraudulent applications.
Fees to be paid by the company
Costs vary between EUR 40 and EUR 800 depending on the value of the claim. The fee is reduced in the event of immediate full recognition by the
company. It may also be reduced if the consumer stops participating in the dispute resolution procedure without giving a reason and the Federal Universal
Arbitration Board then declares the procedure terminated vis-à-vis the parties involved; or if a reduction of the fee appears appropriate in accordance with
the content of the arbitration proposal put forward by the Federal Universal Arbitration Board to the parties, in particular if the meditator assumes in the
arbitration proposal that the claim asserted by the consumer is obviously unfounded (Section 6 UnivSchlichtV).

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

English
French
German

The procedure has an average length of 2 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Universalschlichtungsstelle des Bundes - Zentrum für Schlichtung e. V. (Version 5 - Current one)

Creation date: 2020-07-08 10:33:09 Modification date:  2020-07-08 10:33:23
Notification date : 2020-07-08 10:33:25 Publication date: 2020-08-03 10:28:07 

Universalschlichtungsstelle des Bundes - Zentrum für Schlichtung e. V. (Version 4)

Creation date: 2020-01-31 12:43:17 Modification date:  2020-07-08 10:33:08
Notification date : 2020-02-17 10:18:34 Publication date: 2020-03-05 16:10:24 

Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V. (Version 3)

Creation date: 2017-01-30 12:39:01 Modification date:  2020-01-31 12:43:17
Notification date : 2017-01-30 12:39:32 Publication date: 2017-01-30 17:30:56 

Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V. (Version 2)

Creation date: 2016-05-30 10:48:41 Modification date:  2017-01-30 12:39:01
Notification date : 2016-05-30 10:49:13 Publication date: - 

Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V. (Version 1)

Creation date: 2016-04-04 13:24:07 Modification date:  2016-05-30 10:48:41
Notification date : 2020-07-08 10:33:25 Publication date: 2016-05-30 11:39:36 

Verbraucherschlichtungsstelle beim Bundesverband Öffentlicher Banken Deutschlands e. V. (VÖB)  (Germany)

Consumer arbitration board of the Association of German Public Sector Banks (VÖB)

NOTIFIED - (Date of notification:  2017-02-03)

1. CONTACT DETAILS

Lennéstr. 11
10785 Berlin
Germany 

Email address: ombudsmann@voeb-kbs.de
Website: http://www.voeb.de
Phone: +49 30 8192 295
Fax: +49 30 8192 299

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities

Both (C2B and B2C)

Germany

3. PROCEDURE

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 3 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Verbraucherschlichtungsstelle beim Bundesverband Öffentlicher Banken Deutschlands e. V. (VÖB) (Version 2 - Current one)

Creation date: 2017-02-03 11:42:27 Modification date:  2017-02-03 15:21:55
Notification date : 2017-02-03 15:21:56 Publication date: 2017-02-22 11:00:28 

Ombudsmann der Öffentlichen Banken (Version 1)

Creation date: 2016-07-14 10:39:47 Modification date:  2017-02-03 11:42:27
Notification date : 2016-07-26 13:21:22 Publication date: 2017-01-10 15:05:20 

Verbraucherschlichtungsstelle der Architektenkammer Niedersachsen  (Germany)

Consumer Conciliation Body of the Chamber of Architects of Lower Saxony

NOTIFIED - (Date of notification:  2020-10-21)

1. CONTACT DETAILS

Friedrichswall 5
30159 Hannover
Germany 

Email address: verbraucherschlichtung@aknds.de
Website: http://www.aknds.de
Phone: 05112809651
Fax: 05112809639

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Other

General Consumer Services

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services

Both (C2B and B2C)

Germany

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Fixed fee

Fees details:
Consumers and traders each have to pay a fee of EUR 30.

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 3 month(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Verbraucherschlichtungsstelle der Architektenkammer Niedersachsen (Version 1 - Current one)

Creation date: 2020-09-18 16:51:44 Modification date:  2020-10-21 13:47:09
Notification date : 2020-10-21 13:47:09 Publication date: 2021-04-21 17:19:02 

Verbraucherschlichtungsstelle für Architekten- und Ingenieurleistungen (Germany)

Consumer Conciliation Body for Architects and Engineers

NOTIFIED - (Date of notification:  2019-02-04)

1. CONTACT DETAILS

Friedrichsplatz 6

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

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Friedrichsplatz 6
68165 Mannheim
Germany 

Email address: kontakt@ghv-guetestelle.de
Website: https://www.ghv-guetestelle.de
Phone: +49 621 860861 0
Fax: +49 621 860861 20

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Germany

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Fees to be paid by the consumer
EUR 30 for fraudulent applications.
 
Fees to be paid by the company
EUR 50 plus VAT for dispute amounts up to and including EUR 100.
EUR 75 plus VAT for dispute amounts of EUR 100.01 up to and including EUR 200.
EUR 150 plus VAT for dispute amounts of EUR 200.01 up to and including EUR 500.
EUR 300 plus VAT for dispute amounts of EUR 500.01 up to and including EUR 2 000.
EUR 380 plus VAT for dispute amounts of EUR 2 000.01 up to and including EUR 5 000.
EUR 600 plus VAT for dispute amounts of EUR 5 000.01 up to and including EUR 10 000.
EUR 900 plus VAT for dispute amounts of EUR 10 000.01 up to and including EUR 50 000.
EUR 1 200 plus VAT for dispute amounts of EUR 50 000.01 up to and including EUR 100 000.
EUR 1 600 plus VAT for dispute amounts over EUR 100 000.
If the trader immediately accepts the claim in full, the fee for dispute amounts of over EUR 200 is reduced to EUR 50 plus VAT.

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 3 month(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Verbraucherschlichtungsstelle für Architekten- und Ingenieurleistungen (Version 1 - Current one)

Creation date: 2018-12-18 13:03:52 Modification date:  2019-02-04 16:30:20
Notification date : 2019-02-04 16:30:20 Publication date: 2019-04-29 16:35:25 

Verbraucherschlichtungsstelle Telekommunikation der Bundesnetzagentur  (Germany)

Telecommunications Consumer Conciliation Board of the Federal Network Agency 

NOTIFIED - (Date of notification:  2016-07-01)

1. CONTACT DETAILS

Postfach 80 01
53105 Bonn
Germany 

Email address: schlichtungsstelle-tk@bnetza.de
Website: http://www.bundesnetzagentur.de
Phone: +49 30 22480 590
Fax: +49 30 22480 518

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

Postal services and electronic communications

Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 3 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Verbraucherschlichtungsstelle Telekommunikation der Bundesnetzagentur (Version 1 - Current one)

Creation date: 2016-06-22 11:04:18 Modification date:  2016-07-01 14:00:05
Notification date : 2016-07-01 14:00:05 Publication date: 2016-07-20 09:30:32 

Versicherungsombudsmann e. V. (Germany)

Insurance Ombudsman

NOTIFIED - (Date of notification:  2016-09-13)

1. CONTACT DETAILS

Postfach 080632
10006 Berlin
Germany 

Email address: beschwerde@versicherungsombudsmann.de
Website: https://www.versicherungsombudsmann.de
Phone: +49 30 20605899
Fax: +49 30 20605898

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

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Financial Services

Financial Services - Mortgages / Home loans
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Insurance - Life
Insurance - Other

Consumers against traders (C2B)

Germany

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Fees to be paid by the consumer
No procedural fees are charged for either type of proceedings. In proceedings against insurance brokers, sentence 2 of section 214(4) of the VVG
(Insurance Contract Act) provides for a fee for improper use. None has yet been levied.
 
Fees to be paid by the company
- Proceedings against insurance companies: Affiliated insurance companies pay an annual membership fee to the association and a flat rate per case
regardless of outcome. The amount of the flat rate is fixed every year and appears in the annual report.
- Proceedings against insurance brokers: Insurance brokers may be charged between EUR 50 and EUR 300 if they have given cause for complaint. The
exact figure depends on the Ombudsman's expenses.
 

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 3 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Versicherungsombudsmann e. V. (Version 1 - Current one)

Creation date: 2016-09-12 11:16:14 Modification date:  2016-09-13 09:42:41
Notification date : 2016-09-13 09:42:41 Publication date: 2016-10-17 11:04:41 

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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VuV-Ombudsstelle beim Verband unabhängiger Vermögensverwalter Deutschland e. V.  (Germany)

VuV-Ombudsman for the German association of independent asset managers

NOTIFIED - (Date of notification:  2017-02-03)

1. CONTACT DETAILS

Stresemannallee 30
60596 Frankfurt am Main
Germany 

Email address: contact@vuv-ombudsstelle.de
Website: http://www.vuv-ombudsstelle.de
Phone: +49 69 660550 10
Fax: +49 69 660550 19

This ADR entity was first notified by Germany

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Investments, pensions and securities

Consumers against traders (C2B)

Germany

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

Fees details:
Fees to be paid by the company
EUR 200

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 2 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

VuV-Ombudsstelle beim Verband unabhängiger Vermögensverwalter Deutschland e. V. (Version 1 - Current one)

Creation date: 2017-02-03 11:46:19 Modification date:  2017-02-03 15:21:56
Notification date : 2017-02-03 15:21:56 Publication date: 2017-02-21 16:49:46 

A D R   P O I N T     -           ( A D R   P O I N T )  

(Greece)

ADR POINT – ALTERNATIVE DISPUTE RESOLUTION CENTRE

NOTIFIED - (Date of notification:  2016-07-15)

1. CONTACT DETAILS

ΤΣΙΜΙΣΚΗ 7 & Ι. ΔΡΑΓΟΥΜΗ 
54625 ΘΕΣΣΑΛΟΝΙΚΗ
Greece 

Email address: info@adrpoint.gr
Website: http://www.adrpoint.gr
Phone: 0030 2310 510005
Fax: 0030 2310 512612

This ADR entity was first notified by Greece

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Prescribed medication
Over-the-counter medication
Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Greece

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
ADR point's general fees policy with regard to suppliers provides for keeping their financial charge to a minimum. The charges in most disputes relating to
a low monetary value which are resolved electronically are symbolic costs, ranging from EUR 35 to 60 per case. There are fees graded according to the
complexity and monetary value of the dispute, flat fees, ad hoc agreements with major sector companies, subscription plans and resolution packages, and
specifically agreed fees for members of professional associations. The fees policy is posted on the ADR point website. 

The entity is handling the procedure in the following languages:

English
Greek

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The entity accepts submissions in the following languages:

English
Greek

The procedure has an average length of 30 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

ADR POINT ΙΚΕ - ΚΕΝΤΡΟ ΕΝΑΛΛΑΚΤΙΚΗΣ ΕΠΙΛΥΣΗΣ ΔΙΑΦΟΡΩΝ (ADR POINT) (Version 1 - Current one)

Creation date: 2016-07-14 07:38:25 Modification date:  2016-07-15 10:38:08
Notification date : 2016-07-15 10:38:08 Publication date: 2016-08-08 11:08:14 

    "     "  

(Greece)

INDEPENDENT AUTHORITY ‘CONSUMER OMBUDSMAN’

NOTIFIED - (Date of notification:  2015-12-16)

1. CONTACT DETAILS

ΛΕΩΦΟΡΟΣ ΑΛΕΞΑΝΔΡΑ 144
11471 ΑΘΗΝΑ
Greece 

Email address: grammateia@synigoroskatanaloti.gr
Website: http://www.synigoroskatanaloti.gr
Phone: 0030 2106460862
Fax: 0030 2106460414

This ADR entity was first notified by Greece

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Prescribed medication
Over-the-counter medication
Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Greece

3. PROCEDURE

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Greek

The entity accepts submissions in the following languages:

English
Greek

The procedure has an average length of 87 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

ΑΝΕΞΑΡΤΗΤΗ ΑΡΧΗ "ΣΥΝΗΓΟΡΟΣ ΤΟΥ ΚΑΤΑΝΑΛΩΤΗ" (Version 1 - Current one)

Creation date: 2015-12-11 11:28:02 Modification date:  2015-12-16 13:20:16
Notification date : 2015-12-16 13:20:16 Publication date: 2016-02-09 17:02:28 

        -   s t a r t A D R  

(Greece)

Institute for Alternative Dispute Resolution – startADR

NOTIFIED - (Date of notification:  2019-07-03)

1. CONTACT DETAILS

26ης Οκτωβρίου 26
54627 Θεσσαλονίκη
Greece 

Email address: info@startadr.org
Website: http://www.startadr.org
Phone: 0030 2310 536100
Fax: 

This ADR entity was first notified by Greece

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

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Consumers against traders (C2B)

Greece

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
The fees to be paid by the trader vary depending on the value of the subject matter of the dispute.

The entity is handling the procedure in the following languages:

English
Greek

The entity accepts submissions in the following languages:

English
Greek

The procedure has an average length of 30 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Ινστιτούτο Εναλλακτικής Επίλυσης Διαφορών - startADR (Version 1 - Current one)

Creation date: 2019-06-24 12:15:42 Modification date:  2019-07-03 15:15:36
Notification date : 2019-07-03 15:15:36 Publication date: 2019-07-26 14:30:04 

  -    

(Greece)

HELLENIC OMBUDSMAN FOR BANKING-INVESTMENT SERVICES

NOTIFIED - (Date of notification:  2015-12-22)

1. CONTACT DETAILS

ΜΑΣΣΑΛΙΑΣ 1
10680 ΑΘΗΝΑ
Greece 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

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Email address: info@hobis.gr
Website: http://www.hobis.gr
Phone: 0030 2103376700 
Fax: 0030 2103238821

This ADR entity was first notified by Greece

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Insurance - Other

Consumers against traders (C2B)

Greece

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
Greek

The entity accepts submissions in the following languages:

English
Greek

The procedure has an average length of 35 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Ελληνικός Χρηματοοικονομικός Μεσολαβητής - Αστική Μη Κερδοσκοπική Εταιρεία Εναλλακτικής Επίλυσης Διαφορών (σε συντομογραφία ΕΧΜ-ΕΕΕΔ)
(πρώην «Μεσολαβητής Τραπεζικών-Επενδυτικών Υπηρεσιών») (Version 3 - Current one)

Creation date: 2019-04-24 11:16:42 Modification date:  2019-04-24 11:17:23
Notification date : 2019-04-24 11:17:23 Publication date: 2019-09-11 13:28:51 

ΜΕΣΟΛΑΒΗΤΗΣ ΤΡΑΠΕΖΙΚΩΝ-ΕΠΕΝΔΥΤΙΚΩΝ ΥΠΗΡΕΣΙΩΝ (Version 2)

Creation date: 2015-12-22 11:47:46 Modification date:  2019-04-24 11:16:41

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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background image

Creation date: 2015-12-22 11:47:46 Modification date:  2019-04-24 11:16:41
Notification date : 2015-12-22 11:48:02 Publication date: - 

ΜΕΣΟΛΑΒΗΤΗΣ ΤΡΑΠΕΖΙΚΩΝ-ΕΠΕΝΔΥΤΙΚΩΝ ΥΠΗΡΕΣΙΩΝ (Version 1)

Creation date: 2015-12-11 11:41:48 Modification date:  2015-12-22 11:47:46
Notification date : 2015-12-16 13:23:15 Publication date: 2016-02-11 11:53:09 

Bács-Kiskun Megyei Békéltet Testület (Hungary)

Conciliatory Body of Bács-Kiskun County

NOTIFIED - (Date of notification:  2022-01-20)

1. CONTACT DETAILS

Árpád krt. 4.
6000 Kecskemét
Hungary 

Email address: bekeltetes@bacsbekeltetes.hu
Website: http://www.bacsbekeltetes.hu
Phone: +3676501525
Fax: +3676501538

This ADR entity was first notified by Hungary

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Funeral services
Pet services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Hungarian

The entity accepts submissions in the following languages:

Hungarian

The procedure has an average length of 45 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Bács-Kiskun Megyei Békéltető Testület (Version 5 - Current one)

Creation date: 2022-01-20 10:42:17 Modification date:  2022-01-20 10:42:40
Notification date : 2022-01-20 10:42:40 Publication date: 2022-01-20 11:16:00 

Bács-Kiskun Megyei Békéltető Testület (Version 4)

Creation date: 2020-08-04 08:57:10 Modification date:  2022-01-20 10:42:17
Notification date : 2020-08-04 08:57:24 Publication date: 2020-08-06 11:30:37 

Bács-Kiskun Megyei Békéltető Testület (Version 3)

Creation date: 2020-01-07 16:59:15 Modification date:  2020-08-04 08:57:10
Notification date : 2020-01-07 16:59:21 Publication date: 2020-01-08 11:29:44 

Bács-Kiskun Megyei Békéltető Testület (Version 2)

Creation date: 2020-01-07 16:37:43 Modification date:  2020-01-07 16:59:15
Notification date : 2020-01-07 16:37:52 Publication date: - 

Bács-Kiskun Megyei Békéltető Testület (Version 1)

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Creation date: 2015-12-22 14:15:48 Modification date:  2020-01-07 16:37:43
Notification date : 2022-01-20 10:42:40 Publication date: 2016-03-03 13:58:36 

Baranya Megyei Békéltet Testület (Hungary)

Conciliatory Body of Baranya County

NOTIFIED - (Date of notification:  2020-01-07)

1. CONTACT DETAILS

Majorosy Imre u. 36.
7625 Pécs
Hungary 

Email address: bekelteto@pbkik.hu
Website: http://www.baranyabekeltetes.hu
Phone: +3672507154
Fax: +3672507152

This ADR entity was first notified by Hungary

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Funeral services
Pet services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Hungarian

The entity accepts submissions in the following languages:

Hungarian

The procedure has an average length of 45 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Baranya Megyei Békéltető Testület (Version 3 - Current one)

Creation date: 2020-01-07 16:56:03 Modification date:  2020-01-07 16:56:11
Notification date : 2020-01-07 16:56:12 Publication date: 2020-01-08 11:29:44 

Baranya Megyei Békéltető Testület (Version 2)

Creation date: 2020-01-07 16:20:41 Modification date:  2020-01-07 16:56:03
Notification date : 2020-01-07 16:21:12 Publication date: - 

Baranya Megyei Békéltető Testület (Version 1)

Creation date: 2015-12-22 14:09:31 Modification date:  2020-01-07 16:20:41
Notification date : 2015-12-22 14:12:53 Publication date: 2016-02-09 17:18:50 

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Békés Megyei Békéltet Testület (Hungary)

Conciliatory Body of Békés County

NOTIFIED - (Date of notification:  2020-01-07)

1. CONTACT DETAILS

Penza ltp. 5.
5600 Békéscsaba
Hungary 

Email address: bmkik@bmkik.hu
Website: http://
Phone: +3666324976
Fax: +3666324976

This ADR entity was first notified by Hungary

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Funeral services
Pet services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi

Consumers against traders (C2B)

Austria
Belgium
Bulgaria

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
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Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Hungarian

The entity accepts submissions in the following languages:

Hungarian

The procedure has an average length of 45 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Békés Megyei Békéltető Testület (Version 3 - Current one)

Creation date: 2020-01-07 16:59:55 Modification date:  2020-01-07 17:00:01
Notification date : 2020-01-07 17:00:03 Publication date: 2020-01-08 11:29:44 

Békés Megyei Békéltető Testület (Version 2)

Creation date: 2020-01-07 16:39:43 Modification date:  2020-01-07 16:59:55
Notification date : 2020-01-07 16:39:52 Publication date: - 

Békés Megyei Békéltető Testület (Version 1)

Creation date: 2015-12-22 14:29:51 Modification date:  2020-01-07 16:39:43
Notification date : 2015-12-22 14:32:48 Publication date: 2016-05-03 13:53:31 

Borsod-Abaúj-Zemplén Megyei Békéltet Testület (Hungary)

Conciliatory Body of Borsod-Abaúj-Zemplén County

NOTIFIED - (Date of notification:  2020-01-07)

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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1. CONTACT DETAILS

Szentpáli u. 1.
3525 Miskolc
Hungary 

Email address: kalna.zsuzsa@bokik.hu
Website: http://www.bekeltetes.borsodmegye.hu
Phone: +3646501091
Fax: +3646501099

This ADR entity was first notified by Hungary

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Funeral services
Pet services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Hungarian

The entity accepts submissions in the following languages:

Hungarian

The procedure has an average length of 45 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Borsod-Abaúj-Zemplén Megyei Békéltető Testület (Version 3 - Current one)

Creation date: 2020-01-07 16:57:26 Modification date:  2020-01-07 16:57:33
Notification date : 2020-01-07 16:57:35 Publication date: 2020-01-08 11:29:44 

Borsod-Abaúj-Zemplén Megyei Békéltető Testület (Version 2)

Creation date: 2020-01-07 16:26:22 Modification date:  2020-01-07 16:57:26
Notification date : 2020-01-07 16:26:42 Publication date: - 

Borsod-Abaúj-Zemplén Megyei Békéltető Testület (Version 1)

Creation date: 2015-12-22 14:34:48 Modification date:  2020-01-07 16:26:22
Notification date : 2015-12-22 14:36:45 Publication date: 2016-02-09 17:18:50 

Budapesti Békéltet Testület (Hungary)

Conciliatory Body of Budapest 

NOTIFIED - (Date of notification:  2016-02-09)

1. CONTACT DETAILS

Krisztina krt. 99.
1016 Budapest
Hungary 

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

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Email address: bekelteto.testulet@bkik.hu 
Website: http://www.bekeltet.hu/
Phone: +3614882131
Fax: +3614882186

This ADR entity was first notified by Hungary

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Funeral services
Pet services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Hungarian

The entity accepts submissions in the following languages:

Hungarian

The procedure has an average length of 45 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Budapesti Békéltető Testület (Version 4 - Current one)

Creation date: 2020-01-07 16:58:05 Modification date:  2020-01-07 16:58:31
Notification date : 2020-01-07 16:58:33 Publication date: 2020-01-08 11:29:44 

Budapesti Békéltető Testület (Version 3)

Creation date: 2020-01-07 16:29:15 Modification date:  2020-01-07 16:58:05
Notification date : 2020-01-07 16:31:18 Publication date: - 

Budapesti Békéltető Testület (Version 2)

Creation date: 2016-02-09 08:46:46 Modification date:  2020-01-07 16:29:15
Notification date : 2016-02-09 08:49:34 Publication date: - 

Budapesti Békéltető Testület (Version 1)

Creation date: 2015-12-18 11:44:03 Modification date:  2016-02-09 08:46:46
Notification date : 2015-12-18 13:54:14 Publication date: 2016-02-10 12:23:53 

Csongrád Megyei Békéltet Testület (Hungary)

Conciliatory Body of Csongrád County

NOTIFIED - (Date of notification:  2020-02-05)

1. CONTACT DETAILS

Párizsi krt. 8-12.
6721 Szeged
Hungary 

Email address: info@csmkik.hu
Website: http://bekeltetes-csongrad.hu

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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background image

Website: http://bekeltetes-csongrad.hu
Phone: +3662554250
Fax: +3662426149

This ADR entity was first notified by Hungary

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Funeral services
Pet services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Hungarian

The entity accepts submissions in the following languages:

Hungarian

The procedure has an average length of 45 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Csongrád Megyei Békéltető Testület (Version 5 - Current one)

Creation date: 2020-02-05 15:53:03 Modification date:  2020-02-05 16:01:14
Notification date : 2020-02-05 16:01:15 Publication date: 2020-02-11 08:50:13 

Csongrád Megyei Békéltető Testület (Version 4)

Creation date: 2020-01-07 17:00:57 Modification date:  2020-02-05 15:53:03
Notification date : 2020-01-07 17:01:31 Publication date: 2020-01-08 11:29:44 

Csongrád Megyei Békéltető Testület (Version 3)

Creation date: 2020-01-07 16:52:44 Modification date:  2020-01-07 17:00:57
Notification date : 2020-01-07 16:52:54 Publication date: - 

Csongrád Megyei Békéltető Testület (Version 2)

Creation date: 2015-12-23 09:47:03 Modification date:  2020-01-07 16:52:44
Notification date : 2015-12-23 09:47:10 Publication date: - 

Csongrád Megyei Békéltető Testület (Version 1)

Creation date: 2015-12-22 14:38:35 Modification date:  2015-12-23 09:47:03
Notification date : 2015-12-22 14:40:24 Publication date: 2016-02-10 12:23:53 

Fejér Megyei Békéltet Testület (Hungary)

Conciliatory Body of Fejér County

NOTIFIED - (Date of notification:  2020-01-07)

1. CONTACT DETAILS

Hosszúséta tér 4-6.
8000 Székesfehérvár
Hungary 

Email address: fmkik@fmkik.hu
Website: http://www.bekeltetesfejer.hu
Phone: +3622510310

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Fax: +3622510312

This ADR entity was first notified by Hungary

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Funeral services
Pet services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Hungarian

The entity accepts submissions in the following languages:

Hungarian

The procedure has an average length of 45 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Fejér Megyei Békéltető Testület (Version 2 - Current one)

Creation date: 2020-01-07 17:13:46 Modification date:  2020-01-07 17:14:10
Notification date : 2020-01-07 17:14:12 Publication date: 2020-01-08 11:29:44 

Fejér Megyei Békéltető Testület (Version 1)

Creation date: 2015-12-22 14:42:14 Modification date:  2020-01-07 17:13:46
Notification date : 2015-12-22 14:43:57 Publication date: 2016-02-09 17:18:50 

Gyr-Moson-Sopron Megyei Békéltet Testület (Hungary)

Conciliatory Body of Győr-Moson-Sopron County

NOTIFIED - (Date of notification:  2020-01-07)

1. CONTACT DETAILS

Szent István út 10/A
9021 Győr
Hungary 

Email address: bekeltetotestulet@gymskik.hu
Website: http://www.bekeltetesgyms.hu
Phone: +3696520202
Fax: +3696520218

This ADR entity was first notified by Hungary

2. TYPE AND SECTOR OF DISPUTES

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Consumer Goods

Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Funeral services
Pet services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

The entity is handling the procedure in the following languages:

Hungarian

The entity accepts submissions in the following languages:

Hungarian

The procedure has an average length of 45 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Győr-Moson-Sopron Megyei Békéltető Testület (Version 2 - Current one)

Creation date: 2020-01-07 17:15:45 Modification date:  2020-01-07 17:15:52
Notification date : 2020-01-07 17:15:53 Publication date: 2020-01-08 11:29:44 

Győr-Moson-Sopron Megyei Békéltető Testület (Version 1)

Creation date: 2015-12-22 14:47:21 Modification date:  2020-01-07 17:15:45
Notification date : 2015-12-22 14:47:27 Publication date: 2016-02-09 17:18:50 

Hajdú-Bihar Megyei Békéltet Testület (Hungary)

Conciliatory Body of Hajdú-Bihar County

NOTIFIED - (Date of notification:  2020-02-05)

1. CONTACT DETAILS

Petofi tér 10.
4025 Debrecen
Hungary 

Email address: hbkik@hbkik.hu
Website: http://www.hbmbekeltetes.hu
Phone: +3652500735
Fax: +3652500720

This ADR entity was first notified by Hungary

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Funeral services
Pet services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Hungarian

The entity accepts submissions in the following languages:

Hungarian

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

The procedure has an average length of 45 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Hajdú-Bihar Megyei Békéltető Testület (Version 4 - Current one)

Creation date: 2020-02-05 15:58:33 Modification date:  2020-02-05 16:01:15
Notification date : 2020-02-05 16:01:16 Publication date: 2020-02-11 08:50:13 

Hajdú-Bihar Megyei Békéltető Testület (Version 3)

Creation date: 2020-01-09 12:07:33 Modification date:  2020-02-05 15:58:33
Notification date : 2020-01-09 12:07:42 Publication date: 2020-01-22 15:02:36 

Hajdú-Bihar Megyei Békéltető Testület (Version 2)

Creation date: 2015-12-22 15:46:37 Modification date:  2020-01-09 12:07:33
Notification date : 2015-12-22 15:46:46 Publication date: - 

Hajdú-Bihar Megyei Békéltető Testület (Version 1)

Creation date: 2015-12-22 14:56:18 Modification date:  2015-12-22 15:46:37
Notification date : 2015-12-22 14:56:44 Publication date: 2016-02-23 09:57:09 

Heves Megyei Békéltet Testület (Hungary)

Conciliatory Body of Heves County

NOTIFIED - (Date of notification:  2020-02-05)

1. CONTACT DETAILS

Faiskola u. 15.
3300 Eger
Hungary 

Email address: hkik@hkik.hu
Website: http://www.bekeltetes.hu
Phone: +3636416660
Fax: +3636323615

This ADR entity was first notified by Hungary

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Funeral services
Pet services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Hungarian

The entity accepts submissions in the following languages:

Hungarian

The procedure has an average length of 45 day(s) 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Heves Megyei Békéltető Testület (Version 4 - Current one)

Creation date: 2020-02-05 15:57:29 Modification date:  2020-02-05 16:01:16
Notification date : 2020-02-05 16:01:17 Publication date: 2020-02-11 08:50:13 

Heves Megyei Békéltető Testület (Version 3)

Creation date: 2020-01-09 12:09:20 Modification date:  2020-02-05 15:57:29
Notification date : 2020-01-09 12:09:46 Publication date: 2020-01-22 15:02:36 

Heves Megyei Békéltető Testület (Version 2)

Creation date: 2015-12-23 09:48:06 Modification date:  2020-01-09 12:09:20
Notification date : 2015-12-23 09:48:12 Publication date: - 

Heves Megyei Békéltető Testület (Version 1)

Creation date: 2015-12-22 14:59:23 Modification date:  2015-12-23 09:48:06
Notification date : 2015-12-22 15:01:08 Publication date: 2016-02-09 17:18:50 

Jász-Nagykun-Szolnok Megyei Békéltet Testület (Hungary)

Conciliatory Body of Jász-Nagykun-Szolnok County

NOTIFIED - (Date of notification:  2020-01-09)

1. CONTACT DETAILS

Verseghy park 8.
5000 Szolnok
Hungary 

Email address: kamara@jnszmkik.hu
Website: http://www.bekeltetes.hu
Phone: +3656510610
Fax: +3656370005

This ADR entity was first notified by Hungary

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Funeral services
Pet services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Hungarian

The entity accepts submissions in the following languages:

Hungarian

The procedure has an average length of 45 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Jász-Nagykun-Szolnok Megyei Békéltető Testület (Version 2 - Current one)

Creation date: 2020-01-09 12:11:37 Modification date:  2020-01-09 12:11:45
Notification date : 2020-01-09 12:11:46 Publication date: 2020-01-22 15:02:36 

Jász-Nagykun-Szolnok Megyei Békéltető Testület (Version 1)

Creation date: 2015-12-22 15:07:39 Modification date:  2020-01-09 12:11:37
Notification date : 2015-12-22 15:09:15 Publication date: 2016-08-16 14:16:31 

Komárom-Esztergom Megyei Békéltet Testület (Hungary)

Conciliatory Body of Komárom-Esztergom County

NOTIFIED - (Date of notification:  2020-01-09)

1. CONTACT DETAILS

Fo tér 36.
2800 Tatabánya
Hungary 

Email address: kemkik@kemkik.hu
Website: http://www.kem-bekeltetes.webnode.hu
Phone: +3634513010
Fax: +3634316259

This ADR entity was first notified by Hungary

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Funeral services
Pet services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Hungarian

The entity accepts submissions in the following languages:

Hungarian

The procedure has an average length of 45 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Komárom-Esztergom Megyei Békéltető Testület (Version 2 - Current one)

Creation date: 2020-01-09 12:23:49 Modification date:  2020-01-09 12:23:56
Notification date : 2020-01-09 12:23:57 Publication date: 2020-01-22 15:02:36 

Komárom-Esztergom Megyei Békéltető Testület (Version 1)

Creation date: 2015-12-22 15:11:54 Modification date:  2020-01-09 12:23:49
Notification date : 2015-12-22 15:13:37 Publication date: 2016-05-10 09:29:54 

Nógrád Megyei Békéltet Testület (Hungary)

Conciliatory Body of Nógrád County

NOTIFIED - (Date of notification:  2020-01-09)

1. CONTACT DETAILS

Alkotmány u. 9/A
3100 Salgótarján
Hungary 

Email address: nkik@nkik.hu
Website: http://www.bekeltetes.hu
Phone: +3632520860
Fax: +3632520862

This ADR entity was first notified by Hungary

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Funeral services
Pet services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Cultural and entertainment services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Hungarian

The entity accepts submissions in the following languages:

Hungarian

The procedure has an average length of 45 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Nógrád Megyei Békéltető Testület (Version 2 - Current one)

Creation date: 2020-01-09 12:25:28 Modification date:  2020-01-09 12:25:42
Notification date : 2020-01-09 12:25:43 Publication date: 2020-01-22 15:02:36 

Nógrád Megyei Békéltető Testület (Version 1)

Creation date: 2015-12-22 15:17:49 Modification date:  2020-01-09 12:25:28
Notification date : 2015-12-22 15:17:54 Publication date: 2016-02-09 17:18:50

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Notification date : 2015-12-22 15:17:54 Publication date: 2016-02-09 17:18:50 

Pénzügyi Békéltet Testület (Hungary)

Financial Conciliatory Body

NOTIFIED - (Date of notification:  2022-01-20)

1. CONTACT DETAILS

Váci út 76.
1133 Budapest
Hungary 

Email address: pbttitkarsag@mnb.hu
Website: https://www.mnb.hu/bekeltetes
Phone: +36 1 887 58 00
Fax: +36 1 883 74 80

This ADR entity was first notified by Hungary

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
Hungarian

The entity accepts submissions in the following languages:

Hungarian

The procedure has an average length of 53 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is binding on traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Pénzügyi Békéltető Testület (Version 3 - Current one)

Creation date: 2022-01-20 10:35:32 Modification date:  2022-01-20 10:37:02
Notification date : 2022-01-20 10:37:03 Publication date: 2022-01-20 11:16:00 

Pénzügyi Békéltető Testület (Version 2)

Creation date: 2016-03-01 08:37:07 Modification date:  2022-01-20 10:35:32
Notification date : 2016-03-01 08:39:43 Publication date: - 

Pénzügyi Békéltető Testület (Version 1)

Creation date: 2016-02-09 09:12:51 Modification date:  2016-03-01 08:37:07
Notification date : 2022-01-20 10:37:03 Publication date: 2016-03-02 11:26:56 

Pest Megyei Békéltet Testület (Hungary)

Conciliatory Body of Pest County

NOTIFIED - (Date of notification:  2020-09-11)

1. CONTACT DETAILS

Balassi Bálint utca 24. IV. em/2
1055 Budapest
Hungary 

Email address: pmbekelteto@pmkik.hu
Website: http://www.panaszrendezes.hu
Phone: +3617927881
Fax: 

This ADR entity was first notified by Hungary

2. TYPE AND SECTOR OF DISPUTES

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Consumer Goods

Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Funeral services
Pet services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

The entity is handling the procedure in the following languages:

Hungarian

The entity accepts submissions in the following languages:

Hungarian

The procedure has an average length of 45 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Pest Megyei Békéltető Testület (Version 3 - Current one)

Creation date: 2020-09-11 10:42:07 Modification date:  2020-09-11 10:42:35
Notification date : 2020-09-11 10:42:36 Publication date: 2020-09-17 10:21:16 

Pest Megyei Békéltető Testület (Version 2)

Creation date: 2020-01-09 12:27:40 Modification date:  2020-09-11 10:42:06
Notification date : 2020-01-09 12:27:45 Publication date: 2020-01-22 15:02:36 

Pest Megyei Békéltető Testület (Version 1)

Creation date: 2015-12-22 13:52:43 Modification date:  2020-01-09 12:27:40
Notification date : 2015-12-22 14:00:04 Publication date: 2016-02-29 14:37:09 

Somogy Megyei Békéltet Testület (Hungary)

Conciliatory Body of Somogy County

NOTIFIED - (Date of notification:  2020-01-09)

1. CONTACT DETAILS

Anna u. 6.
7400 Kaposvár
Hungary 

Email address: skik@skik.hu
Website: http://www.bekeltetessomogy.skik.hu
Phone: +3682501000
Fax: +3682501046

This ADR entity was first notified by Hungary

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Funeral services
Pet services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Hungarian

The entity accepts submissions in the following languages:

Hungarian

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Hungarian

The procedure has an average length of 45 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Somogy Megyei Békéltető Testület (Version 2 - Current one)

Creation date: 2020-01-09 12:29:13 Modification date:  2020-01-09 12:29:24
Notification date : 2020-01-09 12:29:25 Publication date: 2020-01-22 15:02:36 

Somogy Megyei Békéltető Testület (Version 1)

Creation date: 2015-12-22 15:19:56 Modification date:  2020-01-09 12:29:13
Notification date : 2015-12-22 15:21:31 Publication date: 2016-02-09 17:18:50 

Szabolcs-Szatmár-Bereg Megyei Békéltet Testület (Hungary)

Conciliatory Body of Szabolcs-Szatmár-Bereg County

NOTIFIED - (Date of notification:  2020-01-09)

1. CONTACT DETAILS

Széchenyi u. 2. 
4400 Nyíregyháza
Hungary 

Email address: endredi.emese@szabkam.hu
Website: http://www.bekelteto-szabolcs.hu
Phone: +3642420180
Fax: +3642420180

This ADR entity was first notified by Hungary

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Funeral services
Pet services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Hungarian

The entity accepts submissions in the following languages:

Hungarian

The procedure has an average length of 45 day(s) 

The procedure is done: in writing, orally 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Szabolcs-Szatmár-Bereg Megyei Békéltető Testület (Version 2 - Current one)

Creation date: 2020-01-09 12:31:09 Modification date:  2020-01-09 12:31:14
Notification date : 2020-01-09 12:31:15 Publication date: 2020-01-22 15:02:36 

Szabolcs-Szatmár-Bereg Megyei Békéltető Testület (Version 1)

Creation date: 2015-12-22 15:26:13 Modification date:  2020-01-09 12:31:09
Notification date : 2015-12-22 15:28:48 Publication date: 2016-02-09 17:18:50 

Tolna Megyei Békéltet Testület (Hungary)

Conciliatory Body of Tolna County

NOTIFIED - (Date of notification:  2020-01-13)

1. CONTACT DETAILS

Arany J. u. 23-25.
7100 Szekszárd
Hungary 

Email address: kamara@tmkik.hu
Website: http://tmkik.hu
Phone: +3674411661
Fax: +3674411456

This ADR entity was first notified by Hungary

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Funeral services
Pet services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Hungarian

The entity accepts submissions in the following languages:

Hungarian

The procedure has an average length of 45 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Tolna Megyei Békéltető Testület (Version 2 - Current one)

Creation date: 2020-01-13 12:43:25 Modification date:  2020-01-13 12:43:37
Notification date : 2020-01-13 12:43:39 Publication date: 2020-01-22 15:02:36 

Tolna Megyei Békéltető Testület (Version 1)

Creation date: 2015-12-22 15:30:49 Modification date:  2020-01-13 12:43:25
Notification date : 2015-12-22 15:32:54 Publication date: 2016-02-09 17:18:50 

Vas Megyei Békéltet Testület (Hungary)

Conciliatory Body of Vas County

NOTIFIED - (Date of notification:  2020-01-14)

1. CONTACT DETAILS

Honvéd tér 2. 
9700 Szombathely
Hungary 

Email address: kovesdi61@gmail.com
Website: http://bekeltetes.hu
Phone: +3694312356
Fax: +3694316936

This ADR entity was first notified by Hungary

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

General Consumer Services

Real estate services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Funeral services
Pet services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Transport services

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Hungarian

The entity accepts submissions in the following languages:

Hungarian

The procedure has an average length of 45 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Vas Megyei Békéltető Testület (Version 2 - Current one)

Creation date: 2016-11-07 08:51:53 Modification date:  2020-01-14 08:51:40
Notification date : 2020-01-14 08:51:42 Publication date: 2020-02-04 15:26:09 

Vas Megyei Béléktető Testület (Version 1)

Creation date: 2015-12-22 15:36:23 Modification date:  2016-11-07 08:51:53
Notification date : 2015-12-22 15:36:30 Publication date: 2018-12-14 13:01:06 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Veszprém Megyei Békéltet Testület (Hungary)

Conciliatory Body of Veszprém County

NOTIFIED - (Date of notification:  2020-02-05)

1. CONTACT DETAILS

Radnóti tér 1. 
8200 Veszprém
Hungary 

Email address: info@bekeltetesveszprem.hu
Website: http://www.bekeltetesveszprem.hu
Phone: +3688814111
Fax: +3688412150

This ADR entity was first notified by Hungary

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Funeral services
Pet services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Services related to sports and hobbies
Cultural and entertainment services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi

Consumers against traders (C2B)

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

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Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Hungarian

The entity accepts submissions in the following languages:

Hungarian

The procedure has an average length of 45 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Veszprém Megyei Békéltető Testület (Version 4 - Current one)

Creation date: 2020-02-05 16:01:01 Modification date:  2020-02-05 16:01:17
Notification date : 2020-02-05 16:01:18 Publication date: 2020-02-11 08:50:13 

Veszprém Megyei Békéltető Testület (Version 3)

Creation date: 2020-01-14 08:53:33 Modification date:  2020-02-05 16:01:01
Notification date : 2020-01-14 08:53:40 Publication date: 2020-01-22 15:02:36 

Veszprém Megyei Békéltető Testület (Version 2)

Creation date: 2016-04-25 10:33:10 Modification date:  2020-01-14 08:53:33
Notification date : 2016-04-25 10:34:32 Publication date: - 

Veszprém Megyei Békéltető Testület (Version 1)

Creation date: 2015-12-22 15:41:01 Modification date:  2016-04-25 10:33:10
Notification date : 2015-12-22 15:41:07 Publication date: 2016-04-25 16:01:01 

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Zala Megyei Békéltet Testület (Hungary)

Conciliatory Body of Zala County

NOTIFIED - (Date of notification:  2020-01-14)

1. CONTACT DETAILS

Petofi utca 24.
8900 Zalaegerszeg
Hungary 

Email address: zmkik@zmkik.hu
Website: http://bekeltetes.hu
Phone: +3692550513
Fax: +3692550522

This ADR entity was first notified by Hungary

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Funeral services
Pet services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi

Consumers against traders (C2B)

Austria
Belgium
Bulgaria

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Hungarian

The entity accepts submissions in the following languages:

Hungarian

The procedure has an average length of 45 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Zala Megyei Békéltető Testület (Version 2 - Current one)

Creation date: 2020-01-14 08:56:01 Modification date:  2020-01-14 08:56:08
Notification date : 2020-01-14 08:56:09 Publication date: 2020-02-04 15:26:09 

Zala Megyei Bélkéltető Testület (Version 1)

Creation date: 2015-12-22 15:44:59 Modification date:  2020-01-14 08:56:01
Notification date : 2015-12-22 15:45:05 Publication date: 2016-02-09 17:18:50 

Kærunefnd húsamála (Iceland)

Housing Complaints Committee

NOTIFIED - (Date of notification:  2020-04-16)

1. CONTACT DETAILS

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Katrínartún 2
105 Reykjavík
Iceland 

Email address: kh@urvel.is
Website: https://www.stjornarradid.is/raduneyti/nefndir/kaerunefnd-husamala/
Phone: +354 551 8200
Fax: 

This ADR entity was first notified by Iceland

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Real estate services
House maintenance and improvement services

Both (C2B and B2C)

Iceland

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Icelandic

The entity accepts submissions in the following languages:

Icelandic

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Kærunefnd húsamála (Version 2 - Current one)

Creation date: 2020-04-16 22:44:10 Modification date:  2020-04-16 22:51:12
Notification date : 2020-04-16 22:51:13 Publication date: 2020-05-19 16:58:11 

Kærunefnd húsamála (Version 1)

Creation date: 2020-04-14 13:33:49 Modification date:  2020-04-16 22:44:10
Notification date : 2020-04-14 23:08:13 Publication date: - 

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Kærunefnd vöru- og þjónustukaupa (Iceland)

Consumer Complaints Committee

NOTIFIED - (Date of notification:  2020-04-16)

1. CONTACT DETAILS

Borgartún 21
105 Reykjavík
Iceland 

Email address: karenb@neytendastofa.is
Website: http://kvth.is
Phone: +354 510 1125
Fax: 

This ADR entity was first notified by Iceland

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

General Consumer Services

House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Iceland

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

No fees have to be paid by the trader

Fees details:
The consumer pays a fixed processing fee. The fee is refunded if the consumer wins the case in whole or in part, the parties settle the dispute or the case is
dismissed. 
The seller pays a fixed fee for the procedure if the consumer wins the case in whole or in part. 
 

The entity is handling the procedure in the following languages:

English
Icelandic

The entity accepts submissions in the following languages:

English
Icelandic

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Kærunefnd vöru- og þjónustukaupa (Version 2 - Current one)

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Creation date: 2020-04-16 22:46:46 Modification date:  2020-04-16 22:51:13
Notification date : 2020-04-16 22:51:14 Publication date: 2020-05-05 11:06:34 

Kærunefnd vöru- og þjónustukaupa (Version 1)

Creation date: 2020-04-14 12:40:14 Modification date:  2020-04-16 22:46:46
Notification date : 2020-04-14 23:08:13 Publication date: - 

Samgöngustofa (flugfarþegar) (Iceland)

Icelandic Transport Authority (flight passengers)

NOTIFIED - (Date of notification:  2021-10-13)

1. CONTACT DETAILS

Ármúli 2
108 Reykjavík
Iceland 

Email address: samgongustofa@samgongustofa.is
Website: http://https://www.samgongustofa.is/
Phone: +354 480 6000
Fax: 

This ADR entity was first notified by Iceland

2. TYPE AND SECTOR OF DISPUTES

Transport services

Airlines

Consumers against traders (C2B)

Iceland

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Icelandic

The entity accepts submissions in the following languages:

English
Icelandic

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

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The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Samgöngustofa (flugfarþegar) (Version 1 - Current one)

Creation date: 2021-10-13 14:08:41 Modification date:  2021-10-13 15:28:08
Notification date : 2021-10-13 15:28:08 Publication date: 2021-11-09 10:22:07 

Úrskurðarnefnd bílgreina (Iceland)

Automotive Appeals Committee

NOTIFIED - (Date of notification:  2020-10-13)

1. CONTACT DETAILS

Skúlagata 19
101 Reykjavík
Iceland 

Email address: urskurdarnefnd@urskurdarnefnd.is
Website: https://www.bgs.is/urskurdarnefnd
Phone: 4149999
Fax: 

This ADR entity was first notified by Iceland

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

New cars
Second-hand cars
Other personal transport
Fuels and lubricants for vehicles and other means of personal transport

Consumers against traders (C2B)

Iceland

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Fixed fee

Fees details:
Consumers pay a fixed procedure fee of ISK 15 000, which is irrevocable. 
Sellers pay a fixed fee of ISK 60 000 if they lose a case in whole or in part. 

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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The entity is handling the procedure in the following languages:

English
Icelandic

The entity accepts submissions in the following languages:

English
Icelandic

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Úrskurðarnefnd bílgreina (Version 1 - Current one)

Creation date: 2020-10-13 11:04:33 Modification date:  2020-10-13 11:05:06
Notification date : 2020-10-13 11:05:06 Publication date: 2020-12-09 18:41:15 

Úrskurðarnefnd í vátryggingamálum (Iceland)

Insurance Complaints Committee

NOTIFIED - (Date of notification:  2022-02-01)

1. CONTACT DETAILS

Katrínartún 2 
105 Reykjavík
Iceland 

Email address: tryggingar@nefndir.is
Website: https://nefndir.is
Phone: +354 5451200
Fax: 

This ADR entity was first notified by Iceland

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Both (C2B and B2C)

Iceland

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Fixed fee

Fees details:
The appellant shall pay the following appeal fee as soon as the appeal is received by the Complaints Committee,
cf. first paragraph of Article 8:
a. private individual: ISK 10 000
b. individual owning a private enterprise: ISK 25 000
c. legal entity: ISK 50 000

The entity is handling the procedure in the following languages:

English
Icelandic

The entity accepts submissions in the following languages:

English
Icelandic

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold

4. HISTORY

Úrskurðarnefnd í vátryggingamálum (Version 3 - Current one)

Creation date: 2022-02-01 16:52:39 Modification date:  2022-02-01 16:52:55
Notification date : 2022-02-01 16:52:55 Publication date: 2022-02-21 10:10:29 

Úrskurðarnefnd í vátryggingamálum (Version 2)

Creation date: 2020-04-16 22:51:01 Modification date:  2022-02-01 16:52:39
Notification date : 2020-04-16 22:51:16 Publication date: 2020-05-05 11:06:34 

Úrskurðarnefnd í vátryggingamálum (Version 1)

Creation date: 2020-04-14 14:14:54 Modification date:  2020-04-16 22:51:01
Notification date : 2022-02-01 16:52:55 Publication date: - 

Úrskurðarnefnd um viðskipti við fjármálafyrirtæki (Iceland)

Complaints Committee on Transactions with Financial Firms

NOTIFIED - (Date of notification:  2022-02-01)

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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NOTIFIED - (Date of notification:  2022-02-01)

1. CONTACT DETAILS

Guðrúnartún 1
105 Reykjavík
Iceland 

Email address: fjarmal@nefndir.is
Website: https://nefndir.is
Phone: +354 5451200
Fax: 

This ADR entity was first notified by Iceland

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities

Both (C2B and B2C)

Iceland

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Fixed fee

Fees details:
The appellant pays the following appeal fee as soon as the appeal is received by the Complaints Committee:
a. private individual: ISK 10 000
b. individual owning a private enterprise: ISK 25 000
c. legal entity: ISK 50 000
 
 

The entity is handling the procedure in the following languages:

English
Icelandic

The entity accepts submissions in the following languages:

English
Icelandic

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

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The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Úrskurðarnefnd um viðskipti við fjármálafyrirtæki (Version 3 - Current one)

Creation date: 2022-02-01 16:47:33 Modification date:  2022-02-01 16:47:53
Notification date : 2022-02-01 16:47:53 Publication date: 2022-02-21 10:10:29 

Úrskurðarnefnd um viðskipti við fjármálafyrirtæki (Version 2)

Creation date: 2020-04-16 22:50:19 Modification date:  2022-02-01 16:47:33
Notification date : 2020-04-16 22:51:15 Publication date: 2020-05-05 11:06:34 

Úrskurðarnefnd um viðskipti við fjármálafyrirtæki (Version 1)

Creation date: 2020-04-14 13:41:48 Modification date:  2020-04-16 22:50:19
Notification date : 2022-02-01 16:47:53 Publication date: - 

Commission for Regulation of Utilities (Ireland)

NOTIFIED - (Date of notification:  2017-12-13)

1. CONTACT DETAILS

Customer Care Team, Commission for Regulation of Utilities, P.O. Box 11934
D24 PXW0 Dublin 24
Ireland 

Email address: customercare@cru.ie
Website: http://www.cru.ie 
Phone: 1890 404 404
Fax: (01) 4000 850

This ADR entity was first notified by Ireland

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Water
Electricity
Gas

Consumers against traders (C2B)

Ireland

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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English

The entity accepts submissions in the following languages:

English

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Commission for Regulation of Utilities (Version 1 - Current one)

Creation date: 2017-12-12 13:20:01 Modification date:  2017-12-13 14:48:22
Notification date : 2017-12-13 14:48:22 Publication date: 2018-01-12 11:27:46 

Financial Services and Pensions Ombudsman  (Ireland)

NOTIFIED - (Date of notification:  2018-01-12)

1. CONTACT DETAILS

Lincoln House, Lincoln Place 
D02 VH29 Dublin 2,
Ireland 

Email address: info@fspo.ie
Website: https://www.fspo.ie
Phone: +353 1 5677000
Fax: 

This ADR entity was first notified by Ireland

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life

Consumers against traders (C2B)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

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Ireland

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English

The entity accepts submissions in the following languages:

Bulgarian
Croatian
Czech
Danish
Dutch
English
Estonian
Finnish
French
German
Greek
Hungarian
Icelandic
Italian
Latvian
Lithuanian
Maltese
Norwegian
Polish
Portuguese
Romanian
Slovak
Slovenian
Spanish
Swedish

The procedure has an average length of 3 month(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Financial Services and Pensions Ombudsman (Version 1 - Current one)

Creation date: 2017-12-12 13:10:01 Modification date:  2018-01-12 13:40:58
Notification date : 2018-01-12 13:40:58 Publication date: 2018-06-06 08:01:56 

NetNeutrals EU Ltd. (Ireland)

NOTIFIED - (Date of notification:  2017-08-23)

1. CONTACT DETAILS

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Johnstown Business Centre, Johnstown, Naas,
W91C99T Co Kildare
Ireland 

Email address: cmclaughlin@netneutrals.eu
Website: http://www.netneutrals.eu
Phone: +35315312836
Fax: 

This ADR entity was first notified by Ireland

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

Education

Language, driving instruction and other private courses

Financial Services

Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel

General Consumer Services

Construction of new houses
House maintenance and improvement services
House removal and storage
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Funeral services
Child care
Pet services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Other leisure services

Postal services and electronic communications

Internet services
Television services

Transport services

Tram, bus, metro and underground
Airlines
Taxi
Sea, river, other water transport
Rental services

Consumers against traders (C2B)

Austria

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
 Fees for Traders:
Administration and Management Annual Fee:
i. Basic Fee, less than 100 disputes per year, is €100
ii. Mid-range Fee, less than 2,000 disputes per year, is €1,500
iii. High volume, over 2,000 disputes per year, is negotiated
Per Case Fee: €100 per case, payable by the trader. 

The entity is handling the procedure in the following languages:

English
French
Spanish

The entity accepts submissions in the following languages:

English
French
Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

NetNeutrals EU Ltd. (Version 6 - Current one)

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Creation date: 2019-03-11 17:38:39 Modification date:  2019-03-11 17:38:39
Notification date : - Publication date: - 

NetNeutrals EU Ltd. (Version 5)

Creation date: 2018-07-25 16:40:44 Modification date:  2019-03-11 17:38:39
Notification date : 2018-07-25 16:40:58 Publication date: 2018-07-26 14:10:28 

NetNeutrals EU Ltd. (Version 4)

Creation date: 2017-08-18 14:57:43 Modification date:  2018-07-25 16:40:44
Notification date : 2017-08-23 14:57:04 Publication date: 2017-08-25 11:55:30 

NetNeutrals EU Ltd-(IE) (Version 3)

Creation date: 2016-10-12 12:20:03 Modification date:  2017-08-18 14:57:43
Notification date : 2016-10-12 14:23:16 Publication date: 2016-10-12 15:14:56 

NetNeutrals EU Ltd-(IE) (Version 2)

Creation date: 2016-01-21 17:47:00 Modification date:  2016-10-12 12:20:03
Notification date : 2016-01-21 17:47:13 Publication date: - 

NetNeutrals EU Ltd-(IE) (Version 1)

Creation date: 2015-12-18 17:56:13 Modification date:  2016-01-21 17:47:00
Notification date : 2015-12-18 17:56:27 Publication date: 2016-02-09 17:21:50 

Royal Institute of the Architects of Ireland  (Ireland)

NOTIFIED - (Date of notification:  2018-05-11)

1. CONTACT DETAILS

8 Merrion Square
D02YE68 Dublin 
Ireland 

Email address: info@riai.ie
Website: https://www.riai.ie/
Phone: +353 (0)1 676 1703
Fax: +353 (0)1 661 0948

This ADR entity was first notified by Ireland

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Construction of new houses
House maintenance and improvement services

Other

Other (Includes both goods and services)

Both (C2B and B2C)

Ireland

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

No fees have to be paid by the trader

Fees details:
€50 fee has to be paid by the consumer.
Fees for architects are covered by RIAI membership.

The entity is handling the procedure in the following languages:

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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English

The entity accepts submissions in the following languages:

English

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Royal Institute of the Architects of Ireland (Version 1 - Current one)

Creation date: 2017-12-21 17:17:12 Modification date:  2018-05-11 13:48:57
Notification date : 2018-05-11 13:48:57 Publication date: 2019-01-08 15:20:34 

ACCADEMIADR (Italy)

NOTIFIED - (Date of notification:  2018-08-09)

1. CONTACT DETAILS

Galleria Cosimo Fanzago 17
24121 Bergamo
Italy 

Email address: segreteria@accademiadr.it
Website: http://accademiadr.it
Phone: +39 035 0800136
Fax: +39 035 0800137

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Water
Electricity
Gas

Consumers against traders (C2B)

Italy

3. PROCEDURE

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
For consumers:
EUR 10 + VAT (for remote proceedings)
 
EUR 30 + VAT (for in-house proceedings)
For professionals:
EUR 30 + VAT ≤ EUR 5 000
EUR 90 + VAT from EUR 5 000 to EUR 25 000
EUR 120 + VAT > EUR 25 000

The entity is handling the procedure in the following languages:

English
French
German
Italian

The entity accepts submissions in the following languages:

English
French
German
Italian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

ACCADEMIADR (Version 2 - Current one)

Creation date: 2018-08-09 15:59:34 Modification date:  2018-08-09 15:59:46
Notification date : 2018-08-09 15:59:46 Publication date: 2018-08-14 09:55:42 

ACCADEMIADR (Version 1)

Creation date: 2018-02-13 16:45:08 Modification date:  2018-08-09 15:59:34
Notification date : 2018-02-13 16:45:15 Publication date: 2018-03-07 18:18:51 

ADR Center srl (Italy)

NOTIFIED - (Date of notification:  2016-02-02)

1. CONTACT DETAILS

Via Marcantonio Colonna 54
00192 Roma
Italy 

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

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Email address: info@adrcenter.com
Website: http://www.adrcenter.com
Phone: +39 06 360937
Fax: +39 06 69190408

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
maximum 30 EUR borne by the consumer and the rest borne by the trader

The entity is handling the procedure in the following languages:

English
Italian

The entity accepts submissions in the following languages:

English
Italian

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

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The procedure has an average length of 60 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The dispute is frivolous or vexatious
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

ADR Center srl (Version 1 - Current one)

Creation date: 2016-01-19 17:32:43 Modification date:  2016-02-02 13:59:24
Notification date : 2016-02-02 13:59:24 Publication date: 2016-02-12 14:22:31 

A.D.R. Intesa s.r.l.  (Italy)

ADR Intesa

NOTIFIED - (Date of notification:  2017-06-28)

1. CONTACT DETAILS

Via Fregene 9
00183 Roma
Italy 

Email address: info@adrintesa.it
Website: http://www.adrintesa.it
Phone: +39 06 87463699
Fax: +39 06 87463698

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Water
Electricity
Gas

Both (C2B and B2C)

Italy

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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Variable fee

Fees details:
EUR 20.00 including VAT ≤ EUR 1 000.00;
EUR 35.00 including VAT from EUR 1 001.00 to EUR 50 000.00; 
EUR 60.00 including VAT > EUR 50 000.00.

The entity is handling the procedure in the following languages:

English
French
Italian
Romanian
Spanish

The entity accepts submissions in the following languages:

English
French
Italian
Romanian
Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

A.D.R. Intesa s.r.l. (Version 1 - Current one)

Creation date: 2017-06-27 11:46:54 Modification date:  2017-06-28 14:33:05
Notification date : 2017-06-28 14:33:05 Publication date: 2017-12-01 12:39:04 

A.D.R. Pro Gest Italia S.r.l.  (Italy)

A.D.R. Pro Gest Italia

NOTIFIED - (Date of notification:  2020-10-20)

1. CONTACT DETAILS

Via Enrico de Nicola n.7 
80053 Castellammare di Stabia
Italy 

Email address: italia@adrprogestitalia.com 
Website: http://www.adrprogestitalia.com 
Phone: 08119327498
Fax: 08119327730

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

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Energy and Water

Water
Electricity
Gas

Both (C2B and B2C)

Italy

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
To be paid by the consumer   
For disputes with a value of up to EUR 50 000
EUR 30 including VAT (50% to be paid at the time of submission of the application and the other 50% for the continuation of the procedure).
For disputes with a value of more than EUR 50 000 
EUR 60 including VAT (50% to be paid at the time of submission of the application and the other 50% for the continuation of the procedure). The fees
include all charges relating to the ADR procedure, except for notification costs.
To be paid by the trader     
For disputes with a value of up to EUR 50 000
EUR 100 plus VAT
For disputes with a value of more than EUR 50 000 
EUR 160 plus VAT

The entity is handling the procedure in the following languages:

English
Italian

The entity accepts submissions in the following languages:

English
Italian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

A.D.R. Pro Gest Italia S.r.l. (Version 2 - Current one)

Creation date: 2020-10-20 15:33:12 Modification date:  2020-10-20 15:33:18
Notification date : 2020-10-20 15:33:18 Publication date: 2021-12-10 14:18:51 

A.D.R. Pro Gest Italia S.r.l. (Version 1)

Creation date: 2020-09-18 08:38:43 Modification date:  2020-10-20 15:33:12
Notification date : 2020-09-18 08:38:50 Publication date: - 

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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A.N.GE.C. Associazione Nazionale Gestione Conflitti S.r.l. (Italy)

A.N.GE.C. National Association for Conflict Management

NOTIFIED - (Date of notification:  2021-03-08)

1. CONTACT DETAILS

Via Domenico Muratori n°40/B
89127 Reggio Calabria 
Italy 

Email address: info@angec.org
Website: http://www.angec.org
Phone: 0965038811
Fax: 0965038812

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Water
Electricity
Gas

Both (C2B and B2C)

Italy

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:

To be paid by the consumer 
EUR 25 (+ VAT) 

To be paid by the trader 
up to EUR 5 000 – EUR 30 + VAT
from EUR 5 001 to EUR 25 000 – EUR 50 + VAT
from EUR 25 000 to EUR 250 000 – EUR 90 + VAT
over EUR 250 000 – EUR 120 + VAT
 

The entity is handling the procedure in the following languages:

English
French
German
Italian
Spanish

The entity accepts submissions in the following languages:

English

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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English
French
German
Italian
Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

A.N.GE.C. Associazione Nazionale Gestione Conflitti S.r.l. (Version 1 - Current one)

Creation date: 2021-03-08 11:44:09 Modification date:  2021-03-08 11:44:37
Notification date : 2021-03-08 11:44:37 Publication date: 2021-07-07 15:28:13 

Arbitro Bancario Finanziario (ABF) (Italy)

The Banking and Financial Arbitrator

NOTIFIED - (Date of notification:  2016-02-22)

1. CONTACT DETAILS

Via XX Settembre, 97/E
00187 Roma
Italy 

Email address: ABF@bancaditalia.it
Website: http://www.arbitrobancariofinanziario.it
Phone: +39 06 47929235
Fax: +39 06 479294208

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other

Consumers against traders (C2B)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Fixed fee

Fees details:
Filing a complaint is free of charge, except for a payment towards the costs of the procedure equalling EUR 20
 
If the panel allows a complaint in whole or in part, it will stipulate that the intermediary:
a) reimburse the payment made by the complainant;
b) make a payment towards the costs of the procedure equal to EUR 200.

The entity is handling the procedure in the following languages:

Italian

The entity accepts submissions in the following languages:

Italian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Arbitro Bancario Finanziario (ABF) (Version 3 - Current one)

Creation date: 2016-02-22 15:04:25 Modification date:  2016-02-22 15:04:33
Notification date : 2016-02-22 15:04:33 Publication date: - 

Arbitro Bancario Finanziario (ABF) (Version 2)

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Creation date: 2016-01-25 15:32:42 Modification date:  2016-02-22 15:04:25
Notification date : 2016-01-25 15:32:53 Publication date: - 

Arbitro Bancario e Finanziario (ABF) (Version 1)

Creation date: 2016-01-19 17:17:37 Modification date:  2016-01-25 15:32:42
Notification date : 2016-02-22 15:04:33 Publication date: 2016-04-29 14:45:09 

Arbitro per le Controversie Finanziarie (ACF) (Italy)

Arbitrator for Financial Disputes

NOTIFIED - (Date of notification:  2017-01-20)

1. CONTACT DETAILS

Via Giovanni Battista martini, 3
00198 Roma
Italy 

Email address: info.acf@consob.it
Website: http://www.acf.consob.it
Phone: +39 06 8477850
Fax: +39 06 

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Investments, pensions and securities

Consumers against traders (C2B)

Italy

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
If the panel upholds the appeal in whole or in part, the intermediary is expected to pay the sum 
of:
a) EUR 400 for disputes in which no amount is awarded or in which the amount
awarded to the complainant does not exceed EUR 50 000;
b) EUR 500 for disputes in which the amount awarded to the complainant is above
EUR 50 000 but less than EUR 100 000;
c) EUR 600 for disputes in which the amount awarded to the complainant is above EUR 100 000.

The entity is handling the procedure in the following languages:

Italian

The entity accepts submissions in the following languages:

Italian

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

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The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Arbitro per le Controversie Finanziarie (ACF) (Version 1 - Current one)

Creation date: 2017-01-19 12:36:46 Modification date:  2017-01-20 10:33:59
Notification date : 2017-01-20 10:33:59 Publication date: 2017-02-07 18:03:06 

Artes S.r.l. (Italy)

Artes

NOTIFIED - (Date of notification:  2021-03-29)

1. CONTACT DETAILS

VIA AGOSTINO DEPRETIS, 114 
80133 NAPOLI
Italy 

Email address: mediazioneartes@gmail.com 
Website: http://www.formazioneartes.it 
Phone: 0815514126 
Fax: 08155141

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Water
Electricity
Gas

Both (C2B and B2C)

Italy

3. PROCEDURE

Fees have to be paid by the consumer

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
To be paid by the consumer 
For the consumer: EUR 30 for disputes worth up to EUR 50 000, or EUR 60 for disputes worth over EUR 50 000. 

To be paid by the trader 
For the trader: EUR 60 for disputes of up to EUR 5 000 or EUR 90 for disputes from EUR 5 001 to EUR 25 000, or EUR 120 for disputes from EUR 25 001
to EUR 50 000, or EUR 160 for disputes worth over EUR 50 000.

The entity is handling the procedure in the following languages:

Italian

The entity accepts submissions in the following languages:

Italian

The procedure has an average length of 3 month(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Artes S.r.l. (Version 1 - Current one)

Creation date: 2021-03-29 16:59:41 Modification date:  2021-03-29 16:59:46
Notification date : 2021-03-29 16:59:46 Publication date: 2021-04-21 17:19:02 

Borlaw - Organismo di mediazione  (Italy)

Borlaw – Mediation Body

NOTIFIED - (Date of notification:  2016-06-08)

1. CONTACT DETAILS

Via Orfanotrofio n.13
92020 San Giovanni Gemini (AG)
Italy 

Email address: borlaw@borlaw.it
Website: http://www.borlaw.it
Phone: +39 0922 902994
Fax: +39 02 73960047

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

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Energy and Water

Water
Electricity
Gas

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
To be paid by the consumer

Up to 1 000.00
EUR 20.00 including VAT
from 1 001.00 to 50 000.00
EUR 30.00 including VAT
above 50 000.00
EUR 60.00 including VAT
 
To be paid by
the trader
Up to 1 000.00
EUR 20.00 including VAT
from 1 001.00 to 50 000.00
EUR 30.00 including VAT
above 50 000.00
EUR 60.00 including VAT

The entity is handling the procedure in the following languages:

English
Italian

The entity accepts submissions in the following languages:

English
Italian

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Borlaw - Organismo di mediazione (Version 4 - Current one)

Creation date: 2016-06-08 16:08:52 Modification date:  2016-06-08 16:15:22
Notification date : 2016-06-08 16:15:22 Publication date: - 

Borlaw - Organismo di mediazione (Version 3)

Creation date: 2016-04-27 16:08:19 Modification date:  2016-06-08 16:08:52
Notification date : 2016-04-27 16:08:24 Publication date: 2016-06-08 18:05:32 

Borlaw - Organismo di mediazione (Version 2)

Creation date: 2016-04-06 11:56:09 Modification date:  2016-04-27 16:08:19
Notification date : 2016-04-06 11:56:14 Publication date: 2016-04-29 12:29:23 

Borlaw - Organismo di mediazione (Version 1)

Creation date: 2016-04-01 12:59:45 Modification date:  2016-04-06 11:56:09
Notification date : 2016-04-01 13:03:01 Publication date: 2016-04-14 16:32:31 

Camera arbitrale di mediazione della Camera di Commercio di Bari  (Italy)

Arbitration board for mediation at the Bari Chamber of Commerce

NOTIFIED - (Date of notification:  2018-12-05)

1. CONTACT DETAILS

Corso Cavour 2
70121 Bari
Italy 

Email address: cciaa@ba.legalmail.camcom.it
Website: http://www.cameradimediazionebari.it
Phone: +39 080 2174480
Fax: +39 080 2174361

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Prescribed medication
Over-the-counter medication
Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Both (C2B and B2C)

Italy

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
Up to 50 000
EUR 30 applicant and opposing party
EUR 40 mediator’s fee
Above 50 000
EUR 60 applicant and counterparty
EUR 80 mediator’s fee
 
The amounts include VAT

The entity is handling the procedure in the following languages:

English
Italian

The entity accepts submissions in the following languages:

English
Italian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Camera arbitrale di mediazione della Camera di Commercio di Bari (Version 3 - Current one)

Creation date: 2018-12-05 16:03:28 Modification date:  2018-12-05 16:03:35
Notification date : 2018-12-05 16:03:36 Publication date: 2019-06-25 10:08:13 

Camera arbitrale di mediazione della Camera di Commercio di Bari (Version 2)

Creation date: 2018-12-05 16:02:13 Modification date:  2018-12-05 16:03:28
Notification date : 2018-12-05 16:02:20 Publication date: - 

Camera arbitrale di mediazione della Camera di Commercio di Bari (Version 1)

Creation date: 2017-10-05 16:45:44 Modification date:  2018-12-05 16:02:13
Notification date : 2018-12-05 16:02:20 Publication date: - 

Camera di Commercio di Caserta  (Italy)

Chamber of Commerce of Caserta

NOTIFIED - (Date of notification:  2017-09-18)

1. CONTACT DETAILS

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

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P.zza Sant'Anna Palazzo Era
81100 Caserta
Italy 

Email address: conciliazione@ce.camcom.it
Website: http://www.ce.camcom.it
Phone: +390823249453
Fax: +390823249419

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Energy and Water

Water
Electricity
Gas

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Italy

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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Fees have to be paid by the trader

Variable fee

Fees details:

Payable by the consumer
 
Up to 50 000.00
EUR 30.00 including VAT
 
Above 50 000.00
EUR 60.00 including VAT       
 
 
               

Payable by the trader
 
Up to 50 000.00
 EUR 30.00 including VAT
 
Above 50 000.00
EUR 60.00 including VAT     

The entity is handling the procedure in the following languages:

English
Italian

The entity accepts submissions in the following languages:

Italian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Camera di Commercio di Caserta (Version 2 - Current one)

Creation date: 2017-09-18 15:10:12 Modification date:  2017-09-18 15:10:20
Notification date : 2017-09-18 15:10:21 Publication date: 2017-10-04 16:51:01 

Camera di commercio di Caserta (Version 1)

Creation date: 2017-09-18 15:09:16 Modification date:  2017-09-18 15:10:12
Notification date : 2017-09-18 15:10:21 Publication date: - 

CAMERA DI COMMERCIO DI LUCCA (Italy)

CHAMBER OF COMMERCE OF LUCCA

NOTIFIED - (Date of notification:  2017-11-02)

1. CONTACT DETAILS

Corte Campana 10
55100 LUCCA
Italy 

Email address: conciliazione@lu.camcom.it
Website: http://www.lu.camcom.it

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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Phone: +39 0583 9765
Fax: +39 0583 1999982

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Consumers against traders (C2B)

Italy

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
up to EUR 50 000
EUR 30 + EUR 40 mediator’s fee
above EUR 50 000
EUR 60 + EUR 80 mediator’s fee

The entity is handling the procedure in the following languages:

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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English
French
Italian

The entity accepts submissions in the following languages:

English
French
Italian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

CAMERA DI COMMERCIO DI LUCCA (Version 1 - Current one)

Creation date: 2017-11-02 16:36:34 Modification date:  2017-11-02 16:36:43
Notification date : 2017-11-02 16:36:43 Publication date: 2017-12-04 12:26:18 

Camera di Commercio di Oristano - Organismo di mediazione  (Italy)

Mediation Body for the Chamber of Commerce of Oristano

NOTIFIED - (Date of notification:  2017-08-04)

1. CONTACT DETAILS

Via Carducci 23
09170 Oristano
Italy 

Email address: tutela.mercato@or.camcom.it
Website: http://www.or.camcom.it
Phone: +39 0783 2143253
Fax: +39 0783 73764

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Water
Electricity
Gas

Consumers against traders (C2B)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

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Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
Cost of initiating the procedure
EUR 30.00 for disputes worth up to EUR 250,000
EUR 60.00 for disputes worth over EUR 250,000
 

The entity is handling the procedure in the following languages:

Italian

The entity accepts submissions in the following languages:

Italian

The procedure has an average length of 60 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Camera di Commercio di Oristano - Organismo di mediazione (Version 1 - Current one)

Creation date: 2017-08-04 12:45:13 Modification date:  2017-08-04 13:08:13
Notification date : 2017-08-04 13:08:13 Publication date: 2017-08-22 10:39:18 

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Camera di Conciliazione della C.C.I.A.A. Irpinia Sannio  (Italy)

Conciliation Chamber of the Chamber of Commerce, Industry, Crafts and Agriculture (CCIAA) Irpinia Sannio

NOTIFIED - (Date of notification:  2023-07-17)

1. CONTACT DETAILS

piazza Duomo 5
83100 Avellino
Italy 

Email address: conciliazione.av@irpiniasannio.camcom.it
Website: http://www.irpiniasannio.camcom.it/adr-giustizia-alternativa/conciliazione-consumo
Phone: +39 0825 694288
Fax: 

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers

Consumers against traders (C2B)

Italy

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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Fees have to be paid by the trader

Variable fee

Fees details:
EUR 30 for up to and including EUR 50 000
EUR 60 for more than EUR 50 000

The entity is handling the procedure in the following languages:

Italian

The entity accepts submissions in the following languages:

Italian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Camera di Conciliazione della C.C.I.A.A. Irpinia Sannio (Version 2 - Current one)

Creation date: 2023-07-17 11:56:47 Modification date:  2023-07-17 11:56:55
Notification date : 2023-07-17 11:56:56 Publication date: 2023-08-03 12:06:29 

Camera di Conciliazione della CCIAA di Avellino (Version 1)

Creation date: 2019-08-26 15:10:34 Modification date:  2023-07-17 11:56:47
Notification date : 2019-08-26 15:10:46 Publication date: 2019-10-18 17:07:05 

Conciliaconsumatori S.r.l  (Italy)

Conciliaconsumatori

NOTIFIED - (Date of notification:  2020-05-05)

1. CONTACT DETAILS

Via Fravita n.8
84044 Albanella (SA)
Italy 

Email address: info@conciliaconsumatori.it 
Website: http://www.conciliaconsumatori.it
Phone: 0828984395 
Fax: 08281999089

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

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Energy and Water

Water
Electricity
Gas
Other energy sources

Both (C2B and B2C)

Italy

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
To be paid by the consumer 
Value of the dispute 
Cost to the consumer for remote proceedings 
Cost to the consumer for on-site proceedings 
Up to EUR 50 000 
EUR 15 including VAT 
EUR 30 including VAT
Over EUR 50 000 EUR 30 including VAT EUR 60 including VAT
To be paid by the trader 
EUR 90 including VAT 
EUR 145 including VAT

The entity is handling the procedure in the following languages:

English
Italian

The entity accepts submissions in the following languages:

English
Italian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Conciliaconsumatori S.r.l (Version 1 - Current one)

Creation date: 2020-05-05 12:11:03 Modification date:  2020-05-05 12:11:12
Notification date : 2020-05-05 12:11:12 Publication date: 2020-05-26 15:14:23 

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Conciliando Med di Legal Professional Network S.r.l.  (Italy)

Conciliando Med of the Legal Professional Network

NOTIFIED - (Date of notification:  2019-05-08)

1. CONTACT DETAILS

Via Ufente 20
04100 Latina
Italy 

Email address: amministrazione@legalprofessionalnetwork.org
Website: http://www.legalprofessionalnetwork.org
Phone: +39 0773 1760441
Fax: +39 0773 1760441

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Electricity
Gas

Both (C2B and B2C)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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Fees details:
Min. EUR 30/Max. EUR 60

The entity is handling the procedure in the following languages:

English
Italian

The entity accepts submissions in the following languages:

Italian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Conciliando Med di Legal Professional Network S.r.l. (Version 1 - Current one)

Creation date: 2019-05-08 10:57:38 Modification date:  2019-05-08 10:57:45
Notification date : 2019-05-08 10:57:45 Publication date: 2019-06-18 11:08:19 

Concilia Qui S.r.l.  (Italy)

Concilia Qui

NOTIFIED - (Date of notification:  2020-06-09)

1. CONTACT DETAILS

Via Italia n°37/a 
84091 Battipaglia (SA)
Italy 

Email address: info@conciliaqui.com
Website: http://www.conciliaqui.com
Phone: 0828211147
Fax: 0828211147

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Electricity
Gas

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Both (C2B and B2C)

Italy

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:

To be paid by the consumer    
Yes  EUR 30 [for disputes] up to EUR 50 000
EUR 60 [for disputes] > EUR 50 000                          

To be paid by
the trader
 Yes  EUR 30 [for disputes] up to EUR 50 000
EUR 60 [for disputes] > EUR 50 000                                                          

The entity is handling the procedure in the following languages:

English
Italian

The entity accepts submissions in the following languages:

English
Italian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Concilia Qui S.r.l. (Version 1 - Current one)

Creation date: 2020-06-09 15:35:36 Modification date:  2020-06-09 15:35:44
Notification date : 2020-06-09 15:35:44 Publication date: 2020-12-21 19:55:45 

Conciliareonline.it/CTCU (Italy)

NOTIFIED - (Date of notification:  2018-06-28)

1. CONTACT DETAILS

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

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Via Dodiciville, 2
39100 Bolzano
Italy 

Email address: info@conciliareonline.it
Website: http://www.conciliareonline.it
Phone: +39 0471 975597
Fax: +39 0471 979914

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Electricity
Gas

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services

Consumers against traders (C2B)

Italy

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
German
Italian

The entity accepts submissions in the following languages:

German
Italian

The procedure has an average length of 40 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Conciliareonline.it/CTCU (Version 2 - Current one)

Creation date: 2018-06-28 15:21:56 Modification date:  2018-06-28 15:22:02
Notification date : 2018-06-28 15:22:02 Publication date: 2018-07-02 13:43:45 

Conciliareonline.it/CTCU (Version 1)

Creation date: 2016-04-27 11:19:44 Modification date:  2018-06-28 15:21:56
Notification date : 2016-04-27 11:19:49 Publication date: 2016-04-29 14:45:09 

Concilia s.r.l. (Italy)

NOTIFIED - (Date of notification:  2018-03-06)

1. CONTACT DETAILS

Via Spinoza, 49
00137 Roma
Italy 

Email address: concilia@concilia.it
Website: http://www.concilia.it
Phone: +39 06 42016845
Fax: +39 06 93387583

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
EUR 36.60 for disputes up to the value of EUR 250 000
EUR 73.20 for disputes above the value of EUR 250 000

The entity is handling the procedure in the following languages:

English
French
Italian
Spanish

The entity accepts submissions in the following languages:

English
French
German
Italian
Spanish

The procedure has an average length of 45 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Concilia s.r.l. (Version 4 - Current one)

Creation date: 2018-03-06 16:57:33 Modification date:  2018-03-06 16:57:41
Notification date : 2018-03-06 16:57:41 Publication date: 2018-03-07 17:35:12 

Concilia s.r.l. (Version 3)

Creation date: 2016-03-07 11:58:34 Modification date:  2018-03-06 16:57:33
Notification date : 2016-03-07 11:58:40 Publication date: - 

Concilia s.r.l. (Version 2)

Creation date: 2016-02-02 14:02:52 Modification date:  2016-03-07 11:58:34
Notification date : 2016-02-02 14:03:03 Publication date: 2016-03-07 16:36:53 

Concilia s.r.l. (Version 1)

Creation date: 2016-01-29 16:22:08 Modification date:  2016-02-02 14:02:52
Notification date : 2016-02-02 12:31:56 Publication date: 2016-02-12 14:22:31 

EQUILIBRIUM S.r.l. (Italy)

EQUILIBRIUM

NOTIFIED - (Date of notification:  2017-10-03)

1. CONTACT DETAILS

Corso di porta Vittoria, 17
20122 Milano
Italy 

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

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Email address: segreteria@equilibrium-adr.eu
Website: http://www.equilibrium-adr.eu
Phone: +39 02 59902628
Fax: +39 02 54104930

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Electricity
Gas

Both (C2B and B2C)

Italy

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
All amounts shown include VAT
Value of the claim: up to EUR 1 000.00
For consumers: EUR 20.00
For professionals: EUR 40.00
Value of the claim: from EUR 1 001.00 to EUR 10 000.00
For consumers: EUR 25.00
For professionals: EUR 70.00
Value of the claim: from EUR 10 001.00 to EUR 50 000.00
For consumers: EUR 30.00
For professionals: EUR 90.00
Value of the claim: above EUR 50 001.00

For consumers: EUR 50.00
For professionals: EUR 110.00

The entity is handling the procedure in the following languages:

English
Italian

The entity accepts submissions in the following languages:

English
Italian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

EQUILIBRIUM S.r.l. (Version 3 - Current one)

Creation date: 2018-06-13 11:53:43 Modification date:  2018-06-13 11:53:53
Notification date : 2018-06-13 11:53:53 Publication date: 2018-06-15 11:10:22 

EQUILIBRIUM S.r.l. (Version 2)

Creation date: 2017-10-03 12:28:05 Modification date:  2018-06-13 11:53:43
Notification date : 2017-10-03 12:28:20 Publication date: 2017-10-24 16:58:10 

EQUILIBRIUM S.r.l. (Version 1)

Creation date: 2017-06-27 11:54:44 Modification date:  2017-10-03 12:28:05
Notification date : 2017-06-27 11:54:57 Publication date: 2017-09-14 10:41:32 

Facilita – Organizzazione indipendente per la gestione delle relazioni e dei gruppi – Società cooperativa  (Italy)

Facilita – Independent organisation for managing relationships and groups – Cooperative

NOTIFIED - (Date of notification:  2023-01-30)

1. CONTACT DETAILS

Via Bruni 36
47121 Forli
Italy 

Email address: facilita@email.it
Website: http://www.facilita.info
Phone: +39 0543 370923
Fax: +39 0543 456527

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Electricity
Gas

Both (C2B and B2C)

Italy

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
To be paid by the consumer 
EUR 30 
including VAT and expenses 
for disputes up to the value of EUR 50 000; 
EUR 60 

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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including VAT and expenses 
for disputes above the value of EUR 50 000. 

To be paid by the trader 
EUR 100 including VAT for disputes of a value from EUR 100 to EUR 15 000; 
EUR 150 including VAT for disputes of a value from EUR 15 001 to EUR 35 000; 
EUR 200 including VAT for disputes of a value from EUR 35 001 to EUR 50 000. 
The fees are doubled for cross-border disputes.

The entity is handling the procedure in the following languages:

English
French
Italian
Spanish

The entity accepts submissions in the following languages:

English
French
Italian
Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Facilita – Organizzazione indipendente per la gestione delle relazioni e dei gruppi – Società cooperativa (Version 2 - Current one)

Creation date: 2023-01-30 15:42:40 Modification date:  2023-01-30 15:42:46
Notification date : 2023-01-30 15:42:47 Publication date: 2023-02-07 14:46:06 

Facilita – Organizzazione indipendente per la gestione delle relazioni e dei gruppi – Società cooperativa (Version 1)

Creation date: 2020-05-26 14:08:52 Modification date:  2023-01-30 15:42:40
Notification date : 2020-05-26 14:08:57 Publication date: 2020-07-07 17:12:24 

Istituto Nazionale per la Mediazione e l'Arbitrato - INMEDIAR (Italy)

National Institute for Mediation and Arbitration - INMEDIAR

NOTIFIED - (Date of notification:  2017-04-03)

1. CONTACT DETAILS

Via Ponte del Tremio, snc
03012 Anagni (FR)
Italy 

Email address: inmediar@inmediar.it
Website: http://www.inmediar.it
Phone: 800 96 04 88
Fax: 0774 1920424

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Water
Electricity
Gas

Consumers against traders (C2B)

Italy

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Variable fee

Fees details:
for consumers EUR 5 + VAT;
- for professionals EUR 30 + VAT per dispute ≤ EUR 5 000;
EUR 90 + VAT per dispute from EUR 5 001 to EUR 25 000; 
EUR 120 + VAT per dispute > EUR 25 000.
 
 

The entity is handling the procedure in the following languages:

English
Italian

The entity accepts submissions in the following languages:

English
Italian

The procedure has an average length of 45 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Istituto Nazionale per la Mediazione e l'Arbitrato - INMEDIAR (Version 3 - Current one)

Creation date: 2017-04-03 14:39:25 Modification date:  2017-04-03 14:39:33
Notification date : 2017-04-03 14:39:33 Publication date: 2017-04-20 18:51:41 

Istituto Nazionale per la Mediazione e l'Arbitrato - INMEDIAR (Version 2)

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Creation date: 2017-04-03 11:28:54 Modification date:  2017-04-03 14:39:25
Notification date : 2017-04-03 11:29:02 Publication date: 2017-04-03 11:44:30 

Istituto Nazionale per la Mediazione e l'Arbitrato - INMEDIAR (Version 1)

Creation date: 2017-03-09 17:43:40 Modification date:  2017-04-03 11:28:54
Notification date : 2017-03-10 12:48:23 Publication date: 2017-03-27 14:33:11 

Mediatori Professionisti Roma Srl  (Italy)

Rome Professional Mediators

NOTIFIED - (Date of notification:  2019-11-08)

1. CONTACT DETAILS

Via Pompeo Neri 10
00191 Roma
Italy 

Email address: info@mproma.com
Website: http://www.mproma.com
Phone: +390645653549
Fax: +391782730354

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Electricity
Gas

Both (C2B and B2C)

Italy

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
consumers: EUR 30 for claims of up to EUR 50 000 and EUR 60 for claims above EUR 50 000
professionals: EUR 60 for claims of up to EUR 5 000, EUR 90 for claims from EUR 5 001 to EUR 25 000, EUR 120 for claims from EUR 25 001 to
EUR 50 000 and EUR 160 for claims above EUR 50 000

The entity is handling the procedure in the following languages:

Italian

The entity accepts submissions in the following languages:

English

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

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The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Mediatori Professionisti Roma Srl (Version 1 - Current one)

Creation date: 2019-11-08 15:01:31 Modification date:  2019-11-08 15:01:38
Notification date : 2019-11-08 15:01:38 Publication date: 2019-12-16 10:10:35 

Negoziazione paritetica Enel  (Italy)

Enel joint negotiation

NOTIFIED - (Date of notification:  2021-02-08)

1. CONTACT DETAILS

Viale Regina Margherita 125
00198 Roma
Italy 

Email address: ufficioadr@enel.com
Website: http://www.pariteticaenel-associazioni.it; www.pariteticasen-associazioni.it
Phone: +39 06
Fax: +39 06

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Electricity
Gas

Consumers against traders (C2B)

Italy

3. PROCEDURE

No fees have to be paid by the consumer

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Italian

The entity accepts submissions in the following languages:

Italian

The procedure has an average length of 70 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Negoziazione paritetica Enel (Version 3 - Current one)

Creation date: 2021-02-08 18:03:45 Modification date:  2021-02-08 18:08:46
Notification date : 2021-02-08 18:03:55 Publication date: 2021-02-09 11:34:20 

Negoziazione paritetica Enel (Version 2)

Creation date: 2016-11-09 17:43:14 Modification date:  2021-02-08 18:03:45
Notification date : 2016-11-14 12:28:25 Publication date: 2017-01-31 11:09:54 

Organismo di conciliazione paritetica Enel Spa - Associazioni di consumatori (Version 1)

Creation date: 2016-03-09 17:04:03 Modification date:  2016-11-09 17:43:14
Notification date : 2016-03-11 14:37:51 Publication date: - 

ODCEC Medì (Italy)

ODCEC Medì

NOTIFIED - (Date of notification:  2016-02-02)

1. CONTACT DETAILS

Piazza dei Martiri 30
80121 Napoli
Italy 

Email address: medi@odcecnapoli.it
Website: http://www.odcec.napoli.it
Phone: +39 081 7643787
Fax: +39 081 2400335

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Postal services and electronic communications

Postal services & couriers

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
maximum EUR 30

The entity is handling the procedure in the following languages:

English
Italian

The entity accepts submissions in the following languages:

English
Italian

The procedure has an average length of 60 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

ODCEC Medì (Version 1 - Current one)

Creation date: 2016-01-19 17:30:20 Modification date:  2016-02-02 14:04:57
Notification date : 2016-02-02 14:04:57 Publication date: 2016-02-12 14:22:31 

Organismo ADR A2A S.p.A. - Associazioni dei consumatori  (Italy)

ADR entity A2A - Consumers’ Associations

NOTIFIED - (Date of notification:  2017-03-14)

1. CONTACT DETAILS

Corso di Porta Vittoria 4
20122 Milano
Italy 

Email address: segreteriaconciliazioneadr@pec.a2a.eu
Website: http://conciliazione.a2a.eu
Phone: 02 7720 6701
Fax: 02

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Water
Electricity
Gas

Consumers against traders (C2B)

Italy

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Italian

The entity accepts submissions in the following languages:

Italian

The procedure has an average length of 90 day(s) 

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

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The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Organismo ADR A2A S.p.A. - Associazioni dei consumatori (Version 2 - Current one)

Creation date: 2017-03-14 11:09:57 Modification date:  2017-03-14 11:10:03
Notification date : 2017-03-14 11:10:04 Publication date: 2017-05-12 14:19:37 

Organismo ADR A2A S.p.A. - Associazioni dei consumatori (Version 1)

Creation date: 2017-03-10 12:54:04 Modification date:  2017-03-14 11:09:57
Notification date : 2017-03-10 12:55:31 Publication date: - 

Organismo ADR Acea S.p.A. - Associazioni dei consumatori  (Italy)

ADR entity Acea - Consumers’ Associations

NOTIFIED - (Date of notification:  2017-03-14)

1. CONTACT DETAILS

P.le Ostiense 2
00154 Roma
Italy 

Email address: organismoadr@aceaspa.it
Website: http://www.associazioniconciliazioneadr.acea.it
Phone: 06 57994110
Fax: 06 57994686

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Water
Electricity
Gas

Consumers against traders (C2B)

Italy

3. PROCEDURE

No fees have to be paid by the consumer

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Italian

The entity accepts submissions in the following languages:

Italian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Organismo ADR Acea S.p.A. - Associazioni dei consumatori (Version 1 - Current one)

Creation date: 2017-03-09 17:47:52 Modification date:  2017-03-14 10:54:19
Notification date : 2017-03-14 10:54:19 Publication date: 2017-07-13 19:59:34 

Organismo ADR di conciliazione paritetica E.ON Energia SpA /Associazioni dei consumatori  (Italy)

Joint ADR Conciliation Body, E.ON Energia/Consumers’ Associations

NOTIFIED - (Date of notification:  2018-04-26)

1. CONTACT DETAILS

Via Amerigo Vespucci 2
20124 Milano
Italy 

Email address: eon.conciliazione@legalmail.it
Website: http://https://www.eon-energia.com/it/informazioni- utili/approfondimenti/conciliazione.html
Phone: 02 89448001
Fax: 02.89448519

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Electricity
Gas

Consumers against traders (C2B)

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

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Consumers against traders (C2B)

Italy

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Italian

The entity accepts submissions in the following languages:

Italian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Organismo ADR di conciliazione paritetica E.ON Energia SpA /Associazioni dei consumatori (Version 1 - Current one)

Creation date: 2018-04-26 16:12:37 Modification date:  2018-04-26 16:12:46
Notification date : 2018-04-26 16:12:47 Publication date: 2018-06-21 16:16:48 

Organismo ADR Edison Energia e Associazioni di Consumatori del CNCU  (Italy)

ADR entity Edison Energia and Consumers Associations in the CNCU

NOTIFIED - (Date of notification:  2016-11-14)

1. CONTACT DETAILS

Foro Buonaparte 31
20121 Milano
Italy 

Email address: adr@edisonenergia.it
Website: http://organismoadr.edisonenergia.it
Phone: +39 070 4515640
Fax: +39 800135849

This ADR entity was first notified by Italy

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

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2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Electricity
Gas

Consumers against traders (C2B)

Italy

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
Italian

The entity accepts submissions in the following languages:

English
Italian

The procedure has an average length of 69 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Organismo ADR Edison Energia e Associazioni di Consumatori del CNCU (Version 2 - Current one)

Creation date: 2016-11-09 17:22:32 Modification date:  2016-11-14 12:28:25
Notification date : 2016-11-14 12:28:26 Publication date: 2017-01-26 17:43:34 

Organismo di conciliaizone partitetica EDISON SpA - Associazioni di consumatori (Version 1)

Creation date: 2016-02-22 15:22:16 Modification date:  2016-11-09 17:22:32
Notification date : 2016-11-14 12:28:25 Publication date: - 

Organismo ADR Eni Plenitude S.p.A. Società Benefit – Associazioni di Consumatori  (Italy)

ADR entity, Eni Plenitude Benefit Corporation – Consumers’ Associations

NOTIFIED - (Date of notification:  2022-03-07)

1. CONTACT DETAILS

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Piazza Vanoni 1
20097 San Donato Milanese (MI)
Italy 

Email address: conciliazionepariteticaadr@enigasluce.com
Website: https://enigaseluce.com/consumerismo/conciliazione
Phone: 800900700
Fax: +39 06 59887869

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Electricity
Gas

Consumers against traders (C2B)

Italy

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Italian

The entity accepts submissions in the following languages:

Italian

The procedure has an average length of 102 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Organismo ADR Eni Plenitude S.p.A. Società Benefit – Associazioni di Consumatori (Version 5 - Current one)

Creation date: 2022-03-07 11:29:03 Modification date:  2022-03-07 11:29:08
Notification date : 2022-03-07 11:29:09 Publication date: 2022-04-06 14:14:57 

Organismo adr conciliazione paritetica Eni gas e luce - Associazioni dei Consumatori (Version 4)

Creation date: 2018-11-05 16:04:45 Modification date:  2022-03-07 11:29:03
Notification date : 2018-11-05 16:04:56 Publication date: 2018-11-07 11:07:26 

Organismo adr conciliazione paritetica Eni gas e luce - Associazioni dei Consumatori (Version 3)

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Organismo adr conciliazione paritetica Eni gas e luce - Associazioni dei Consumatori (Version 3)

Creation date: 2017-08-04 12:09:33 Modification date:  2018-11-05 16:04:45
Notification date : 2017-08-04 12:09:44 Publication date: 2017-08-23 10:46:33 

Organismo adr conciliazione paritetica Eni - Associazioni dei Consumatori (Version 2)

Creation date: 2016-11-09 17:40:29 Modification date:  2017-08-04 12:09:33
Notification date : 2016-11-14 12:28:25 Publication date: 2016-12-05 14:26:50 

Organismo di conciliazione paritetica ENI S.p.A. - Associazioni di consumatori (Version 1)

Creation date: 2016-01-19 17:26:52 Modification date:  2016-11-09 17:40:29
Notification date : 2017-08-04 12:09:44 Publication date: 2016-03-11 14:31:36 

Organismo Conciliativo del Servizio Idrico Toscano  (Italy)

Conciliation Body for the Tuscan Water Service

NOTIFIED - (Date of notification:  2021-05-11)

1. CONTACT DETAILS

Via Verdi 16
50122 Firenze
Italy 

Email address: info@autoritaidrica.toscana.it
Website: http://www.autoritaidrica.toscana.it
Phone: +3905526391
Fax: +390552632940

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Water

Traders against consumers (B2C)

Italy

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Italian

The entity accepts submissions in the following languages:

Italian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

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The entity requires the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Organismo Conciliativo del Servizio Idrico Toscano (Version 1 - Current one)

Creation date: 2021-05-11 10:52:01 Modification date:  2021-05-11 10:52:09
Notification date : 2021-05-11 10:52:09 Publication date: 2021-06-07 20:24:44 

Organismo di conciliazione Concordia et Ius srl  (Italy)

Conciliation Organism Concordia et Ius

NOTIFIED - (Date of notification:  2023-07-24)

1. CONTACT DETAILS

via G. Sciuti 164
90144 Palermo
Italy 

Email address: info@concordiaetius.it
Website: http://www.concordiaetius.it
Phone: +39 091 7725986
Fax: +39 091 7725972

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Water
Electricity
Gas
Other energy sources

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Both (C2B and B2C)

Italy

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Variable fee

Fees details:
As far as fees are concerned, ADR procedures for consumers only have a fixed cost of EUR 25.00 plus VAT. 
However, professional users and prosumers will pay the sum indicated in the table below for the relevant dispute value, plus VAT.

DISPUTE
VALUE

MEDIATION
FEES

Up to
EUR 1 000.00

EUR 25.00

from
EUR 1 000.01
to
EUR 5 000.00

EUR 30.00

from
EUR 5 000.01
to EUR 25 000

EUR 50.00

from
EUR 25 000.01
to
EUR 250 000.00

EUR 90.00

over
EUR 250 000.01

EUR 120.00

The entity is handling the procedure in the following languages:

English
Italian

The entity accepts submissions in the following languages:

English
Italian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Organismo di conciliazione Concordia et Ius srl (Version 1 - Current one)

Creation date: 2023-07-17 12:08:50 Modification date:  2023-07-24 12:39:40
Notification date : 2023-07-24 12:39:40 Publication date: 2023-08-14 11:14:32 

Organismo di conciliazione paritetica Consorzio Netcomm - Associazioni di consumatori  (Italy)

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Joint Conciliation Body, Netcomm Consortium - Consumers' Associations 

NOTIFIED - (Date of notification:  2016-01-26)

1. CONTACT DETAILS

Via Pantano 9
20122 Milano
Italy 

Email address: conciliazione@consorzionetcomm.it
Website: http://www.consorzionetcomm.it
Phone: +39 02 58370580
Fax: +39 02 58370588

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Italy

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

Fees details:
EUR 45

The entity is handling the procedure in the following languages:

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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Italian

The entity accepts submissions in the following languages:

Italian

The procedure has an average length of 60 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Organismo di conciliazione paritetica Consorzio Netcomm - Associazioni di consumatori (Version 2 - Current one)

Creation date: 2016-01-26 15:41:57 Modification date:  2016-01-26 15:42:05
Notification date : 2016-01-26 15:42:06 Publication date: - 

Organismo di conciliazione paritetica Consorzio Netcomm - Associazioni di consumatori (Version 1)

Creation date: 2016-01-18 15:14:58 Modification date:  2016-01-26 15:41:57
Notification date : 2016-01-26 15:42:06 Publication date: 2016-02-12 17:22:43 

Organismo di conciliazione paritetica FASTWEB S.p.A. - associazioni dei consumatori  (Italy)

Joint Conciliation Body FASTWEB S.p.A. – Consumers' Associations

NOTIFIED - (Date of notification:  2016-05-03)

1. CONTACT DETAILS

Via Caracciolo 51
20155 Milano
Italy 

Email address: segreteriaconciliazione@fastweb.it
Website: http://www.fastweb.it
Phone: +39 02 45455654
Fax: +39 02 36656536

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Consumers against traders (C2B)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

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Italy

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
Italian

The entity accepts submissions in the following languages:

English
Italian

The procedure has an average length of 60 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold

4. HISTORY

Organismo di conciliazione paritetica FASTWEB S.p.A. - associazioni dei consumatori (Version 3 - Current one)

Creation date: 2016-05-03 16:50:36 Modification date:  2016-05-03 16:50:41
Notification date : 2016-05-03 16:50:41 Publication date: - 

Organismo di conciliazione paritetica FASTWEB S.p.A. - associazioni dei consumatori (Version 2)

Creation date: 2016-04-29 15:40:50 Modification date:  2016-05-03 16:50:36
Notification date : 2016-04-29 15:40:55 Publication date: 2016-05-10 09:29:54 

Organismo di conciliazione paritetica FASTWEB S.p.A. - associazioni dei consumatori (Version 1)

Creation date: 2016-04-08 12:30:00 Modification date:  2016-04-29 15:40:50
Notification date : 2016-04-29 15:40:55 Publication date: 2016-04-29 16:51:15 

Organismo di Conciliazione Paritetica IREN SpA - Associazioni CNCU  (Italy)

Joint Conciliation Body for IREN SpA – CNCU Associations

NOTIFIED - (Date of notification:  2018-03-12)

1. CONTACT DETAILS

Via SS. Giacomo e Filippo 7
16122 Genova
Italy 

Email address: conciliazionepariteticairen@gruppoiren.it
Website: http://conciliazione.gruppoiren.it
Phone: +39 010 5586239 
Fax: +39 010 5587080

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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Fax: +39 010 5587080

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Water
Electricity
Gas

Consumers against traders (C2B)

Italy

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Italian

The entity accepts submissions in the following languages:

Italian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Organismo di Conciliazione Paritetica IREN SpA - Associazioni CNCU (Version 1 - Current one)

Creation date: 2018-03-12 11:29:03 Modification date:  2018-03-12 11:29:12
Notification date : 2018-03-12 11:29:12 Publication date: 2018-04-09 15:48:19 

Organismo di Conciliazione paritetica Poste Italiane SPA - Associazioni di consumatori  (Italy)

Joint Conciliation Body, Poste Italiane - Consumers' Associations

NOTIFIED - (Date of notification:  2016-02-04)

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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1. CONTACT DETAILS

Viale Europa 190
00144 Roma
Italy 

Email address: consumerismo@posteitaliane.it
Website: http://www.poste.it
Phone: +39 06 59589844
Fax: +390 06 59582772

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings

Postal services and electronic communications

Postal services & couriers
Mobile telephone services

Consumers against traders (C2B)

Italy

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

German
Italian

The entity accepts submissions in the following languages:

German
Italian

The procedure has an average length of 90 day(s) 

The procedure is done: orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Organismo di Conciliazione paritetica Poste Italiane SPA - Associazioni di consumatori (Version 2 - Current one)

Creation date: 2016-02-04 12:34:28 Modification date:  2016-02-04 12:34:35
Notification date : 2016-02-04 12:34:35 Publication date: - 

Organismo di Conciliazione paritetica Poste Italiane SPA (Version 1)

Creation date: 2016-01-29 16:25:48 Modification date:  2016-02-04 12:34:28
Notification date : 2016-01-29 16:26:55 Publication date: 2016-02-24 17:21:16 

Organismo di conciliazione paritetica TIM Telecom Italia SpA - Associazioni di consumatori  (Italy)

Joint Conciliation Body, TIM Telecom Italia - Consumers' Associations

NOTIFIED - (Date of notification:  2021-02-09)

1. CONTACT DETAILS

Via Gaetano Negri 21
20123 Milano
Italy 

Email address: alfonsinapatrizia.modesti@telecomitalia.it
Website: http://www.tim.it
Phone: +39 06 36881
Fax: 800118168

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Postal services and electronic communications

Fixed telephone services
Mobile telephone services
Internet services

Consumers against traders (C2B)

Italy

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Italian

The entity accepts submissions in the following languages:

Italian

The procedure has an average length of 45 day(s) 

The procedure is done: in writing 

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

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The procedure is done: in writing 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Organismo di conciliazione paritetica TIM Telecom Italia SpA - Associazioni di consumatori (Version 3 - Current one)

Creation date: 2021-02-09 15:18:53 Modification date:  2021-02-09 15:18:59
Notification date : 2021-02-09 15:19:00 Publication date: 2021-02-09 17:22:11 

Organismo di conciliazione paritetica TIM Telecom Italia SpA - Associazioni di consumatori (Version 2)

Creation date: 2016-01-22 15:35:55 Modification date:  2021-02-09 15:18:53
Notification date : 2016-01-22 15:36:02 Publication date: - 

Organismo di conciliazione paritetica TIM Telecom Italia SpA - Associazioni di consumatori (Version 1)

Creation date: 2016-01-19 11:00:48 Modification date:  2016-01-22 15:35:55
Notification date : 2021-02-09 15:19:00 Publication date: 2016-02-09 17:23:09 

Organismo di conciliazione paritetica Trenitalia SpA - Associazioni di consumatori  (Italy)

Joint Conciliation Body, Trenitalia - Consumers' Associations

NOTIFIED - (Date of notification:  2016-01-27)

1. CONTACT DETAILS

Piazza della Croce Rossa 1
00161 Roma
Italy 

Email address: conciliazioni@trenitalia.it
Website: http://www.trenitalia.com
Phone: +39 06 44105522
Fax: +39 06 44103490

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Transport services

Railways

Consumers against traders (C2B)

Italy

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The entity is handling the procedure in the following languages:

English
Italian

The entity accepts submissions in the following languages:

English
French
German
Italian
Spanish

The procedure has an average length of 45 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Organismo di conciliazione paritetica Trenitalia SpA - Associazioni di consumatori (Version 3 - Current one)

Creation date: 2016-01-27 11:44:29 Modification date:  2016-01-27 11:45:14
Notification date : 2016-01-27 11:45:14 Publication date: - 

Organismo di conciliazione paritetica Trenitalia SpA - Associazioni di consumatori (Version 2)

Creation date: 2016-01-26 13:08:58 Modification date:  2016-01-27 11:44:29
Notification date : 2016-01-26 13:09:18 Publication date: - 

Organismo di conciliazione paritetica Trenitalia SpA - Associazioni di consumatori (Version 1)

Creation date: 2016-01-19 17:05:03 Modification date:  2016-01-26 13:08:58
Notification date : 2016-01-26 13:09:18 Publication date: 2016-02-17 17:05:23 

Organismo di conciliazione paritetica Vodafone Italia SpA - Associazioni di consumatori  (Italy)

Joint Conciliation Body, Vodafone Italia - Consumers' Associations

NOTIFIED - (Date of notification:  2016-01-20)

1. CONTACT DETAILS

Via Jervis 13
10015 Ivrea (TO)
Italy 

Email address: Leone.Vitali@vodafone.com
Website: http://www.vodafone.it
Phone: +39 0125 6230
Fax: 

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Postal services and electronic communications

Fixed telephone services
Mobile telephone services

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Mobile telephone services
Internet services

Consumers against traders (C2B)

Italy

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
Italian

The entity accepts submissions in the following languages:

English
Italian

The procedure has an average length of 30 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

4. HISTORY

Organismo di conciliazione paritetica Vodafone Italia SpA - Associazioni di consumatori (Version 1 - Current one)

Creation date: 2016-01-19 11:44:40 Modification date:  2016-01-20 17:16:14
Notification date : 2016-01-20 17:16:14 Publication date: 2016-02-17 12:33:35 

Organismo di conciliazione partitetica Wind Tre Spa - Associazioni di consumatori  (Italy)

Joint Conciliation Body for Wind Tre SpA – Consumers’ Associations

NOTIFIED - (Date of notification:  2018-02-27)

1. CONTACT DETAILS

Via Cesare Giulio Viola, 48
00148 Roma
Italy 

Email address: adrwindtre@pec.windtre.it
Website: http://www.windtre.it/footer/associazione-consumatori.it
Phone: +39 06 83113515
Fax: +39 06 83113983

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Postal services and electronic communications

Fixed telephone services
Mobile telephone services
Internet services

Consumers against traders (C2B)

Italy

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
Italian

The entity accepts submissions in the following languages:

English
Italian

The procedure has an average length of 30 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Organismo di conciliazione partitetica Wind Tre Spa - Associazioni di consumatori (Version 3 - Current one)

Creation date: 2018-02-27 15:59:56 Modification date:  2018-02-27 16:00:06
Notification date : 2018-02-27 16:00:07 Publication date: 2018-03-15 16:16:35 

Organismo di conciliazione partitetica Wind Telecomunicazioni SpA - Associazioni di consumatori (Version 2)

Creation date: 2016-01-22 15:20:14 Modification date:  2018-02-27 15:59:56
Notification date : 2016-01-22 15:20:40 Publication date: - 

Organismo di conciliazione partitetica Wind Telecomunicazioni SpA - Associazioni di consumatori (Version 1)

Creation date: 2016-01-19 17:12:54 Modification date:  2016-01-22 15:20:14
Notification date : 2018-02-27 16:00:07 Publication date: 2016-02-09 17:23:09 

Organismo di mediazione civile e commerciale della Società Umanitaria – Fondazione P.M. Loria denominato “Morris L. Ghezzi”  (Italy)

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Civil and commercial mediation body of the Humanitarian Society – P.M. Loria Foundation known as ‘Morris L. Ghezzi’

NOTIFIED - (Date of notification:  2020-06-09)

1. CONTACT DETAILS

Via Daverio n. 7
20122 Milano
Italy 

Email address: mediazione@umanitaria.it 
Website: http://www.umanitaria.it 
Phone: +39 02 57968307 
Fax: +39 02 5511846 

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Water
Electricity
Gas

Both (C2B and B2C)

Italy

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
To be paid by the consumer – a fixed cost of EUR 30 (including VAT and expenses) for disputes up to the value of EUR 50 000, of which 50 % is payable
when the request is submitted and the other 50 % if the procedure goes ahead; a fixed cost of EUR 60 (including VAT and expenses) for disputes above
the value of EUR 50 000, of which 50 % is to be paid when the request is submitted and the other 50 % if the procedure goes ahead. 
To be paid by the trader 
The ministerial fees under Ministerial Decree No 108/2010 as amended by Ministerial Decree No 145/2011 will apply for areas where mediation is
mandatory, as follows: 1)< 1 000 – EUR 43.33 2) 1 001 > 5 000 – EUR 86.67 3) 5 001 >10 000 – EUR 160 4) 10 001 >25 000 – EUR 240 5) 25 001 > 50
000 – EUR 400 6) 50 001 > 250 000 – EUR 666.67 7) 250 001 > 500 000 – EUR 1 333.33 8) 500 001 > 2 500 000 – EUR 1 900 9) 2 500 001 > 5 000
000 – EUR 2 600 10) > 5 000 001 – EUR 4 600 

The fees include all the charges relating to the ADR procedure, excluding the costs relating to the provisions of Article 3(7), Article 5(7) and Article 6(6) of
the Regulation. 

The entity is handling the procedure in the following languages:

English
French
German
Italian

The entity accepts submissions in the following languages:

English
French
German
Italian

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

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The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Organismo di mediazione civile e commerciale della Società Umanitaria – Fondazione P.M. Loria denominato “Morris L. Ghezzi” (Version 1 - Current one)

Creation date: 2020-06-09 10:39:17 Modification date:  2020-06-09 10:39:22
Notification date : 2020-06-09 10:39:22 Publication date: 2020-07-07 17:12:24 

Organismo di Mediazione e conciliazione della Camera Di Commercio, Industria, Artigianato e Agricoltura di Vibo Valentia  (Italy)

Mediation and conciliation body of the Vibo Valentia Chamber of Commerce, Industry, Craft and Agriculture 

NOTIFIED - (Date of notification:  2017-12-12)

1. CONTACT DETAILS

Piazza San Leoluca Complesso Valentianum
89900 Vibo Valentia
Italy 

Email address: regolazione.mercato@vv.camcom.it
Website: http://www.vv.camcom.it
Phone: +39 0963 294611
Fax: +39 0963 294631

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Energy and Water

Water
Electricity
Gas

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Both (C2B and B2C)

Italy

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
EUR 30 for disputes of up to EUR 50 000
EUR 50 for disputes of more than EUR 50 000

The entity is handling the procedure in the following languages:

Italian

The entity accepts submissions in the following languages:

Italian

The procedure has an average length of 3 month(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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4. HISTORY

Organismo di Mediazione e conciliazione della Camera Di Commercio, Industria, Artigianato e Agricoltura di Vibo Valentia (Version 1 - Current one)

Creation date: 2017-12-12 16:23:41 Modification date:  2017-12-12 16:23:55
Notification date : 2017-12-12 16:23:55 Publication date: 2018-02-27 13:57:56 

Resolutia srl - organismo di mediazione  (Italy)

RESOLUTIA – Mediation Body

NOTIFIED - (Date of notification:  2018-12-04)

1. CONTACT DETAILS

Via Cacciatori delle Alpi, 26
06121 Perugia
Italy 

Email address: gestione@resolutia.it
Website: http://www.resolutia.it
Phone: +39 075 5724367
Fax: +39 0757823884

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Consumers against traders (C2B)

Italy

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:

To be paid by the consumer: EUR 15.00 including VAT for an online procedure; EUR 30.00 including VAT for a
procedure filed in person at the office; to be paid by the trader: EUR 60.00 including VAT ≤ EUR 20 000. To be
paid by the consumer: EUR 15.00 including VAT for an online procedure; EUR 30.00 including VAT for a
procedure filed in person at the office; to be paid by the trader: EUR 120.00 including VAT > EUR 20 000.

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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The entity is handling the procedure in the following languages:

English
Italian

The entity accepts submissions in the following languages:

English
Italian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Resolutia srl - organismo di mediazione (Version 2 - Current one)

Creation date: 2018-12-04 16:10:31 Modification date:  2018-12-04 16:10:38
Notification date : 2018-12-04 16:10:39 Publication date: 2018-12-17 10:37:49 

Resolutia srl - organismo di mediazione (Version 1)

Creation date: 2018-12-04 10:11:14 Modification date:  2018-12-04 16:10:31
Notification date : 2018-12-04 10:11:25 Publication date: - 

Resolvo S.r.l. (Italy)

Resolvo 

NOTIFIED - (Date of notification:  2019-12-20)

1. CONTACT DETAILS

Viale M.De Pietro n. 23
73100 Lecce
Italy 

Email address: resolvosrl@libero.it
Website: http://www.resolvosrl.it
Phone: +390832521350
Fax: +3908321831700

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Energy and Water

Water
Electricity

Both (C2B and B2C)

Italy

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
To be paid by the consumer
EUR 20.00 including VAT for disputes up to EUR 25 000; EUR 30.00 including VAT for disputes up to EUR 50 000; EUR 60.00 including VAT for disputes
above EUR 50 000
 
To be paid by the trader
EUR 50.00 including VAT for disputes up to EUR 25 000; EUR 100.00 including VAT for disputes up to EUR 50 000; EUR 150.00 including VAT for
disputes above EUR 50 000

The entity is handling the procedure in the following languages:

English
French
Italian

The entity accepts submissions in the following languages:

English
French
Italian

The procedure has an average length of 60 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The dispute is frivolous or vexatious
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Resolvo S.r.l. (Version 1 - Current one)

Creation date: 2019-12-20 13:57:06 Modification date:  2019-12-20 13:57:13
Notification date : 2019-12-20 13:57:13 Publication date: 2020-01-27 11:58:02 

Rimedia S.r.l. (Italy)

Rimedia

NOTIFIED - (Date of notification:  2022-01-21)

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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1. CONTACT DETAILS

Via Fiorentina 214/C 
56121 Pisa
Italy 

Email address: mediazione@rimediasrl.com
Website: https://mediazione.rimediasrl.com
Phone: +39 050 7917004
Fax: +39 050

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Water

Both (C2B and B2C)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
To be paid by the consumer
VARIABLE: EUR 25 for disputes up to the value of EUR 15 000; EUR 30 for disputes up to the value of EUR 50 000; EUR 60 for disputes above the value
of EUR 50 000. Fees including VAT
To be paid by the trader
VARIABLE: EUR 30 for disputes up to the value of EUR 5 000; EUR 45 for disputes up to the value of EUR 15 000; EUR 90 for disputes up to the value of
EUR 50 000; EUR 120 for disputes above the value of EUR 50 000. VAT should be added to the fees

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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The entity is handling the procedure in the following languages:

Italian

The entity accepts submissions in the following languages:

English
Italian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Rimedia S.r.l. (Version 1 - Current one)

Creation date: 2022-01-21 11:10:26 Modification date:  2022-01-21 11:10:45
Notification date : 2022-01-21 11:10:45 Publication date: 2022-02-21 10:10:29 

Servizio Conciliazione ARERA (Italy)

Conciliation Service ARERA

NOTIFIED - (Date of notification:  2023-01-30)

1. CONTACT DETAILS

Via Guidubaldo del Monte n.45 c/o Acquirente Unico Spa
00197 Roma
Italy 

Email address: clientiservizio@acquirenteunico.it
Website: http://conciliazione.arera.it
Phone: +39 800166654
Fax: +39 06 80112087

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Water
Electricity
Gas
Other energy sources

Consumers against traders (C2B)

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

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Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
Italian

The entity accepts submissions in the following languages:

English
Italian

The procedure has an average length of 45 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Servizio Conciliazione ARERA (Version 6 - Current one)

Creation date: 2023-01-30 15:41:22 Modification date:  2023-01-30 15:41:29
Notification date : 2023-01-30 15:41:29 Publication date: 2023-03-20 10:43:37 

Servizio Conciliazione ARERA (Version 5)

Creation date: 2019-02-27 15:51:41 Modification date:  2023-01-30 15:41:22
Notification date : 2019-02-27 15:51:53 Publication date: 2019-03-13 20:53:25 

Servizio Conciliazione (Version 4)

Creation date: 2018-07-31 12:39:25 Modification date:  2019-02-27 15:51:41
Notification date : 2018-07-31 12:39:33 Publication date: 2018-08-27 12:11:41 

Servizio Conciliazione Clienti Energia (Version 3)

Creation date: 2016-02-22 15:16:34 Modification date:  2018-07-31 12:39:25

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Notification date : 2016-02-22 15:16:39 Publication date: - 

Servizio Conciliazione Clienti Energia (Version 2)

Creation date: 2016-02-03 11:38:07 Modification date:  2016-02-22 15:16:34
Notification date : 2016-02-03 11:38:14 Publication date: 2016-02-24 10:47:30 

Servizio Conciliazione Clienti Energia (Version 1)

Creation date: 2016-01-19 17:23:38 Modification date:  2016-02-03 11:38:07
Notification date : 2018-07-31 12:39:33 Publication date: 2016-02-15 11:19:49 

SERVIZIO DI CONCILIAZIONE della CAMERA DI COMMERCIO DI BOLZANO ( ADR-CONSUMER)  (Italy)

CONCILIATION SERVICE of THE CHAMBER OF COMMERCE OF BOLZANO (ADR-CONSUMER)

NOTIFIED - (Date of notification:  2017-11-02)

1. CONTACT DETAILS

Via Alto Adige 60
39100 Bolzano
Italy 

Email address: arbitration@camcom.bz.it
Website: http://www.camcom.bz.it
Phone: +39 0471 945561
Fax: +39 0471 945620

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Consumers against traders (C2B)

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

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Italy

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
Pursuant to the circular of the Ministry of Economic Development of 21 December 2015, users of the conciliation service are charged a purely symbolic
and all-inclusive contribution of EUR 30 inclusive of VAT and costs for disputes having a value of up to EUR 50 000 and of EUR 60 inclusive of VAT and
costs for disputes having a value of more than EUR 50 000 per proceeding instituted. This sum must be paid at the time of submitting the application.

Businesses and traders are subject only to the minimum fees established for optional mediation pursuant to Legislative Decree No 28/2010, which are
reproduced below:
Value of the dispute

between – and
EUR 50.01 – EUR 1 000
EUR 40

between – and
EUR 1 000.01 – EUR 5 000
EUR 65

between – and
EUR 5 000.01 – EUR 10 000
EUR 130

between – and
EUR 10 000.01 – EUR 25 000
EUR 240

between – and
EUR 25 000.01 – EUR 50 000
EUR 360

between – and
EUR 50 000.01 – EUR 250 000
EUR 600

between – and
EUR 250 000.01 – EUR 500 000
EUR 1 000

Costs only in respect of the ‘trader’
as defined by Directive 2013/11/EU on alternative dispute resolution for consumer disputes as well as documented reimbursed expenses.

The entity is handling the procedure in the following languages:

German
Italian

The entity accepts submissions in the following languages:

German
Italian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

SERVIZIO DI CONCILIAZIONE della CAMERA DI COMMERCIO DI BOLZANO ( ADR-CONSUMER) (Version 1 - Current one)

Creation date: 2017-11-02 17:35:16 Modification date:  2017-11-02 17:35:24
Notification date : 2017-11-02 17:35:24 Publication date: 2018-01-12 11:27:46 

SICOME SC (Italy)

SICOME

NOTIFIED - (Date of notification:  2016-03-23)

1. CONTACT DETAILS

Viale della Vittoria, 2
33100 Udine
Italy 

Email address: info@sicome.it
Website: http://www.sicome.it
Phone: +39 0432 508066
Fax: +39 0432 508066

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Electricity
Gas

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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Spain
Sweden

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
EUR 36.60 for disputes up to the value of EUR 250 000; EUR 73.20 for for disputes above the value of EUR 250 000

The entity is handling the procedure in the following languages:

English
French
Italian
Spanish

The entity accepts submissions in the following languages:

English
French
Italian
Spanish

The procedure has an average length of 30 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

SICOME SC (Version 4 - Current one)

Creation date: 2018-11-05 16:02:44 Modification date:  2018-11-05 16:02:52
Notification date : 2018-11-05 16:02:52 Publication date: 2018-12-20 23:19:30 

SICOME SC (Version 3)

Creation date: 2016-03-23 10:00:45 Modification date:  2018-11-05 16:02:43
Notification date : 2016-03-23 10:00:53 Publication date: - 

SICOME SC (Version 2)

Creation date: 2016-03-07 11:54:17 Modification date:  2016-03-23 10:00:45
Notification date : 2016-03-07 11:54:22 Publication date: 2016-03-23 12:07:28 

SICOME SC (Version 1)

Creation date: 2016-01-19 17:33:39 Modification date:  2016-03-07 11:54:17
Notification date : 2016-01-26 13:02:59 Publication date: 2016-03-07 16:36:53 

Sistema A.R. Mediazione S.r.l. (ARSMEDIA S.r.l.) (Italy)

NOTIFIED - (Date of notification:  2022-09-13)

1. CONTACT DETAILS

Via Giacomo Ucciardello n. 1

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

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95014 Giarre (CT) 
Italy 

Email address: info@arsmediasrl.it
Website: http://www.arsmediasrl.it
Phone: +390952886831
Fax: +390952886831

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Electricity
Gas

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:

To be paid by the consumer    
 
Remote proceedings EUR 10 + VAT
On-site proceedings EUR 30 all inclusive                          

To be paid by the trader   
 
Up to EUR 5 000 EUR 30 + VAT
From EUR 5 001 to EUR 25 000 EUR 90 + VAT
Above EUR 25 000 EUR 120 + VAT                          

The entity is handling the procedure in the following languages:

English
Italian

The entity accepts submissions in the following languages:

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The entity accepts submissions in the following languages:

English
Italian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Sistema A.R. Mediazione S.r.l. (ARSMEDIA S.r.l.) (Version 1 - Current one)

Creation date: 2022-09-13 09:16:25 Modification date:  2022-09-13 09:17:25
Notification date : 2022-09-13 09:17:25 Publication date: 2022-10-18 13:58:01 

S.P.F.MEDIAZIONE S.R.L. (Italy)

S.P.F. MEDIAZIONE

NOTIFIED - (Date of notification:  2017-06-27)

1. CONTACT DETAILS

Piazza F.e L. Gullo, 43 
87100 Cosenza 
Italy 

Email address: spfmediazione@pec.it
Website: http://www.spfmediaizone.it
Phone: +39 0984 32466
Fax: +39 0984 1860656

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Electricity
Gas

Both (C2B and B2C)

Italy

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
To be paid by the consumer:
up to EUR 50 000.00 - EUR 30
above EUR 50 000.00 - EUR 60
 
To be paid by the professional:
up to EUR 5 000.00 - EUR 30
up to EUR 15 000.00 - EUR 40
up to 50 000.00 - EUR 60
above EUR 50 000.00 - EUR 90

The entity is handling the procedure in the following languages:

English
Italian

The entity accepts submissions in the following languages:

English
Italian

The procedure has an average length of 60 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

S.P.F.MEDIAZIONE S.R.L. (Version 1 - Current one)

Creation date: 2017-06-27 11:40:33 Modification date:  2017-06-27 11:40:45
Notification date : 2017-06-27 11:40:45 Publication date: 2017-07-13 14:21:31 

Sportello di conciliazione della Camera di commercio, industria, artigiano, agricoltura di Cosenza  (Italy)

Conciliation portal of the Cosenza Chamber of Commerce, Industry, Crafts and Agriculture

NOTIFIED - (Date of notification:  2017-10-05)

1. CONTACT DETAILS

Via Calabria 33
87100 Cosenza
Italy 

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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Email address: avvocatura@cs.legalmail.camcom.it
Website: http://cs.camcom.it
Phone: +39 0984 815253
Fax: +39 0984 815284

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Energy and Water

Electricity

Financial Services

Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Fixed telephone services
Mobile telephone services
Internet services

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Italy

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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Variable fee

Fees details:
The fees including VAT and costs are EUR 30 for disputes worth up to EUR 50 000 and EUR 60 for disputes worth over EUR 50 000. The fees are
payable only if the counterparty joins the procedure.

The entity is handling the procedure in the following languages:

Italian

The entity accepts submissions in the following languages:

Italian

The procedure has an average length of 3 month(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Sportello di conciliazione della Camera di commercio, industria, artigiano, agricoltura di Cosenza (Version 4 - Current one)

Creation date: 2017-10-05 11:03:59 Modification date:  2017-10-05 11:04:26
Notification date : 2017-10-05 11:04:27 Publication date: 2017-11-08 14:30:15 

Sportello di conciliazione della Camera di commercio, industria, artigiano, agricoltura di Cosenza (Version 3)

Creation date: 2016-03-11 14:41:55 Modification date:  2017-10-05 11:03:59
Notification date : 2016-03-11 14:42:01 Publication date: - 

Sportello di conciliazione della Camera di commercio, industria, artigiano, agricoltura di Cosenza (Version 2)

Creation date: 2016-01-26 12:53:59 Modification date:  2016-03-11 14:41:55
Notification date : 2016-01-26 15:03:46 Publication date: 2016-03-14 09:29:13 

Sportello di conciliazione della Camera di commercio, industria, artigiano, aricoltura di Cosenza (Version 1)

Creation date: 2016-01-19 17:09:59 Modification date:  2016-01-26 12:53:59
Notification date : 2016-01-20 17:16:14 Publication date: 2016-02-29 18:05:24 

Sportello di conciliazione della Camera di commercio, industria, artigiano, agricoltura di Napoli  (Italy)

Conciliation portal of the Chamber of Commerce, Industry, Crafts and Agriculture of Naples

NOTIFIED - (Date of notification:  2016-03-21)

1. CONTACT DETAILS

Via S. Aspreno 2
80133 Napoli
Italy 

Email address: conciliazione@na.camcom.it
Website: http://www.na.camcom.it
Phone: +39 081 5527040 
Fax: +39 081 7607217

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

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Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Italy

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:

Brackets

Claimant

Counterparty

Up to 50 000.00

EUR 30.00

EUR 30.00

Above 50 000

EUR 60.00

EUR 60.00

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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The entity is handling the procedure in the following languages:

Italian

The entity accepts submissions in the following languages:

Italian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Sportello di conciliazione della Camera di commercio, industria, artigiano, agricoltura di Napoli (Version 4 - Current one)

Creation date: 2016-03-21 14:17:44 Modification date:  2016-03-21 14:17:49
Notification date : 2016-03-21 14:17:49 Publication date: - 

Sportello di conciliazione della Camera di commercio, industria, artigiano, agricoltura di Napoli (Version 3)

Creation date: 2016-03-18 10:43:21 Modification date:  2016-03-21 14:17:44
Notification date : 2016-03-18 10:43:28 Publication date: - 

Sportello di conciliazione della Camera di commercio, industria, artigiano, agricoltura di Napoli (Version 2)

Creation date: 2016-03-11 14:40:09 Modification date:  2016-03-18 10:43:21
Notification date : 2016-03-11 14:40:15 Publication date: - 

Sportello di conciliazione della Camera di commercio, industria, artigiano, aricoltura di Napoli (Version 1)

Creation date: 2016-03-09 16:57:08 Modification date:  2016-03-11 14:40:09
Notification date : 2016-03-11 14:36:18 Publication date: 2016-05-02 13:20:36 

Tota Consulting srl  (Italy)

Tota Consulting

NOTIFIED - (Date of notification:  2017-12-22)

1. CONTACT DETAILS

Via R. Grieco, 32
71121 Foggia
Italy 

Email address: info@totaconsulting.it
Website: http://www.totaconsulting.it
Phone: +39 0881 662993
Fax: +39 0881 1990198

This ADR entity was first notified by Italy

2. TYPE AND SECTOR OF DISPUTES

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

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Energy and Water

Electricity
Gas

Both (C2B and B2C)

Italy

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
Payable by the consumer:
- EUR 15.00 per ODR procedure
- EUR 30.00 per ADR procedure
Payable by the trader:
- EUR 30.00 up to a value of EUR 5 000.00
- EUR 90.00 for a value from EUR 5 001.00 to EUR 25 000.00
- EUR 120.00 for a value over EUR 25 000.00

The entity is handling the procedure in the following languages:

Italian

The entity accepts submissions in the following languages:

English
Italian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Tota Consulting srl (Version 1 - Current one)

Creation date: 2017-12-22 15:17:14 Modification date:  2017-12-22 15:17:31
Notification date : 2017-12-22 15:17:31 Publication date: 2018-02-27 10:03:08 

Latvijas Apdrošintju asocicijas Ombuds  (Latvia)

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Ombudsman for the Latvian Insurers Association

NOTIFIED - (Date of notification:  2016-08-09)

1. CONTACT DETAILS

Lomonosova iela 9-10 
LV-1019 Rīga
Latvia 

Email address: office@laa.lv
Website: http://www.laa.lv
Phone: + 371 67360898
Fax: 

This ADR entity was first notified by Latvia

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Insurance - Life
Insurance - Other

Consumers against traders (C2B)

Latvia

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

No fees have to be paid by the trader

Fees details:
The security deposit to be paid depends on the amount of insurance compensation giving rise to the dispute. If the Ombudsman fails to act on the
complaint or satisfies it in whole or in part, the deposit is reimbursed to the applicant. If the Ombudsman closes the investigation or if the complaint is
rejected in full, the deposit is not reimbursed.

The entity is handling the procedure in the following languages:

Latvian

The entity accepts submissions in the following languages:

English
Latvian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Latvijas Apdrošinātāju asociācijas Ombuds (Version 1 - Current one)

Creation date: 2016-08-09 10:52:43 Modification date:  2016-08-09 10:58:23
Notification date : 2016-08-09 10:58:23 Publication date: 2016-08-25 09:38:20 

Latvijas Transportldzeku apdrošintju birojs  (Latvia)

Motor Insurers’ Bureau of Latvia

NOTIFIED - (Date of notification:  2016-03-16)

1. CONTACT DETAILS

Lomonosova iela 9
LV-1019 Rīga
Latvia 

Email address: ltab@ltab.lv
Website: http://www.ltab.lv
Phone: +371 67114300
Fax: +371 67114333

This ADR entity was first notified by Latvia

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Insurance - Other

Consumers against traders (C2B)

Latvia

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Latvian

The entity accepts submissions in the following languages:

Latvian

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The procedure has an average length of 3 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Latvijas Transportlīdzekļu apdrošinātāju birojs (Version 1 - Current one)

Creation date: 2016-03-15 08:23:34 Modification date:  2016-03-16 09:08:22
Notification date : 2016-03-16 09:08:22 Publication date: 2016-05-02 10:32:16 

Latvijas Zvrintu Advoktu Padome  (Latvia)

The Latvian Council of Sworn Advocates

NOTIFIED - (Date of notification:  2016-02-15)

1. CONTACT DETAILS

Elizabetes iela 63-1
LV-1050 Rīga
Latvia 

Email address: padome@advokatura.lv
Website: http://www.advokatura.lv
Phone: 67358487
Fax: 67358488

This ADR entity was first notified by Latvia

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Other

Consumers against traders (C2B)

Latvia

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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The entity is handling the procedure in the following languages:

Latvian

The entity accepts submissions in the following languages:

Latvian

The procedure has an average length of 3 month(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on traders 

The dispute is frivolous or vexatious

4. HISTORY

Latvijas Zvērinātu Advokātu Padome (Version 1 - Current one)

Creation date: 2016-02-15 14:16:21 Modification date:  2016-02-15 14:17:34
Notification date : 2016-02-15 14:17:34 Publication date: 2016-10-21 11:34:36 

Patrtju tiesbu aizsardzbas centrs (Patrtju strdu risinšanas komisija)  (Latvia)

Consumer Rights Protection Centre (Consumer Dispute Resolution Committee)

NOTIFIED - (Date of notification:  2016-02-01)

1. CONTACT DETAILS

Brivibas iela 55
LV-1010 Rīga
Latvia 

Email address: ptac@ptac.gov.lv
Website: http://www.ptac.gov.lv
Phone: 67388624
Fax: 67388634

This ADR entity was first notified by Latvia

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Financial Services

Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Investments, pensions and securities

General Consumer Services

Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Maintenance and repair of vehicles and other transport
Funeral services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Services related to sports and hobbies

Transport services

Airlines
Sea, river, other water transport
Rental services

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Latvia

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Latvian

The entity accepts submissions in the following languages:

English
Latvian

The procedure has an average length of 2 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Patērētāju tiesību aizsardzības centrs (Patērētāju strīdu risināšanas komisija) (Version 1 - Current one)

Creation date: 2016-02-01 13:23:50 Modification date:  2016-02-01 14:16:16
Notification date : 2016-02-01 14:16:16 Publication date: 2016-02-16 15:13:29 

Sabiedrisko pakalpojumu regulšanas komisija  (Latvia)

Public Utilities Commission

NOTIFIED - (Date of notification:  2016-01-25)

1. CONTACT DETAILS

Unijas iela 45 
LV-1039 Rīga
Latvia 

Email address: sprk@sprk.gov.lv
Website: http://www.sprk.gov.lv
Phone: 67097200
Fax: 67097277

This ADR entity was first notified by Latvia

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Water
Electricity
Gas

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Railways

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Latvia

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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Latvian

The entity accepts submissions in the following languages:

Latvian

The procedure has an average length of 3 month(s) 

The procedure is done: orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Sabiedrisko pakalpojumu regulēšanas komisija (Version 1 - Current one)

Creation date: 2016-01-25 14:17:45 Modification date:  2016-01-25 14:21:21
Notification date : 2016-01-25 14:21:21 Publication date: 2016-03-14 16:50:18 

Amt für Volkswirtschaft (Liechtenstein)

Office of Economic Affairs 

NOTIFIED - (Date of notification:  2017-10-12)

1. CONTACT DETAILS

Postfach 684
9490 Vaduz
Liechtenstein 

Email address: sandra.nitz-roethlin@llv.li
Website: http://www.avw.llv.li
Phone: 00423 236 6904
Fax: 

This ADR entity was first notified by Liechtenstein

2. TYPE AND SECTOR OF DISPUTES

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Liechtenstein

3. PROCEDURE

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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Fees have to be paid by the consumer

Fixed fee

No fees have to be paid by the trader

Fees details:
1) The arbitrations board&apos;s services are provided free of charge, unless otherwise stipulated in a participation agreement with a company.
2) However, consumers shall contribute an amount of CHF 50 when initiating proceedings, to demonstrate the sincerity of their intention. 
3) Each party bears its own costs for the arbitration procedure. 

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 50 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold

4. HISTORY

Amt für Volkswirtschaft (Version 1 - Current one)

Creation date: 2017-10-04 08:07:51 Modification date:  2017-10-12 13:32:46
Notification date : 2017-10-12 13:32:46 Publication date: 2017-11-10 12:07:35 

Schlichtungsstelle im Finanzdienstleistungsbereich (Liechtenstein)

Financial Services Arbitration Board

NOTIFIED - (Date of notification:  2017-10-12)

1. CONTACT DETAILS

Mittelfeld 1, Postfach 343
9490 Vaduz
Liechtenstein 

Email address: info@schlichtungsstelle.li
Website: http://www.schlichtungsstelle.li
Phone: 00423 238 1030
Fax: 00423 238 1031

This ADR entity was first notified by Liechtenstein

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

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2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other

Consumers against traders (C2B)

Liechtenstein

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

No fees have to be paid by the trader

Fees details:
Information not currently available

The entity is handling the procedure in the following languages:

German

The entity accepts submissions in the following languages:

German

The procedure has an average length of 50 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Schlichtungsstelle im Finanzdienstleistungsbereich (Version 1 - Current one)

Creation date: 2017-10-04 08:41:22 Modification date:  2017-10-12 13:33:13
Notification date : 2017-10-12 13:33:13 Publication date: 2018-09-25 14:38:08 

Lietuvos bankas  (Lithuania)

The Bank of Lithuania

NOTIFIED - (Date of notification:  2016-03-24)

1. CONTACT DETAILS

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Gedimino pr. 6
01103 Vilnius
Lithuania 

Email address: info@lb.lt
Website: http://www.lb.lt
Phone: +370 5 268 0029
Fax: +370 5 268 0038

This ADR entity was first notified by Lithuania

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

Consumers against traders (C2B)

Lithuania

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Lithuanian

The entity accepts submissions in the following languages:

Lithuanian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Lietuvos bankas (Version 1 - Current one)

Creation date: 2016-03-24 15:24:17 Modification date:  2016-03-24 15:42:24
Notification date : 2016-03-24 15:42:24 Publication date: 2016-05-10 09:29:54 

Lietuvos Respublikos ryši reguliavimo tarnyba (Lithuania)

The Communications Regulatory Authority of the Republic of Lithuania

NOTIFIED - (Date of notification:  2016-03-24)

1. CONTACT DETAILS

Algirdo g. 27A
03219 Vilnius
Lithuania 

Email address: rrt@rrt.lt
Website: http://www.rrt.lt
Phone: +370 5 210 5623
Fax: +370 5 216 1564

This ADR entity was first notified by Lithuania

2. TYPE AND SECTOR OF DISPUTES

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Consumers against traders (C2B)

Lithuania

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Lithuanian

The entity accepts submissions in the following languages:

Lithuanian

The procedure has an average length of 90 day(s) 

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

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The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Lietuvos Respublikos ryšių reguliavimo tarnyba (Version 2 - Current one)

Creation date: 2016-03-24 16:02:13 Modification date:  2016-03-24 16:02:45
Notification date : 2016-03-24 16:02:45 Publication date: - 

Lietuvos Respublikos ryšių reguliavimo tarnyba (Version 1)

Creation date: 2016-03-24 15:19:57 Modification date:  2016-03-24 16:02:13
Notification date : 2016-03-24 15:42:24 Publication date: 2016-04-12 17:49:31 

Valstybin energetikos reguliavimo taryba  (Lithuania)

National Energy Regulatory Council

NOTIFIED - (Date of notification:  2020-10-08)

1. CONTACT DETAILS

Verkių st. 25C-1
08223 Vilnius
Lithuania 

Email address: info@vert.lt
Website: http://www.vert.lt
Phone: +370 800 20500
Fax: +370 5 213 5270

This ADR entity was first notified by Lithuania

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Water
Electricity
Gas
Other energy sources

Consumers against traders (C2B)

Lithuania

3. PROCEDURE

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Lithuanian

The entity accepts submissions in the following languages:

Lithuanian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Valstybinė energetikos reguliavimo taryba (Version 1 - Current one)

Creation date: 2020-10-08 12:43:12 Modification date:  2020-10-08 13:01:23
Notification date : 2020-10-08 13:01:23 Publication date: 2020-12-15 15:55:00 

Valstybin vartotoj teisi apsaugos tarnyba  (Lithuania)

State Consumer Rights Protection Authority

NOTIFIED - (Date of notification:  2016-03-24)

1. CONTACT DETAILS

Vilniaus g. 25
01402 Vilnius
Lithuania 

Email address: tarnyba@vvtat.lt
Website: http://www.vvtat.lt
Phone: +370 5 262 6751
Fax: +370 5 279 1466

This ADR entity was first notified by Lithuania

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Lithuania

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Lithuanian

The entity accepts submissions in the following languages:

Lithuanian

The procedure has an average length of 22 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

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The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Valstybinė vartotojų teisių apsaugos tarnyba (Version 1 - Current one)

Creation date: 2016-03-24 15:06:03 Modification date:  2016-03-24 15:42:24
Notification date : 2016-03-24 15:42:24 Publication date: 2016-04-12 17:49:31 

Commission de Surveillance du Secteur Financier-CSSF  (Luxembourg)

Financial Sector Supervisory Commission - CSSF

NOTIFIED - (Date of notification:  2016-11-22)

1. CONTACT DETAILS

283, route d'Arlon
1150 Luxembourg
Luxembourg 

Email address: reclamation@cssf.lu
Website: http://www.cssf.lu/consommateur/reclamations/
Phone: ++352 26251 2574
Fax: ++352 26251 2601

This ADR entity was first notified by Luxembourg

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Insurance - Other

Consumers against traders (C2B)

Luxembourg

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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This dispute resolution body can also be contacted orally in Luxembourgish.

The entity is handling the procedure in the following languages:

English
French
German

The entity accepts submissions in the following languages:

English
French
German

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Commission de Surveillance du Secteur Financier-CSSF (Version 1 - Current one)

Creation date: 2016-11-22 12:01:36 Modification date:  2016-11-22 12:19:39
Notification date : 2016-11-22 12:19:39 Publication date: 2016-12-08 17:51:15 

Commission luxembourgeoise des litiges de voyages - CLLV  (Luxembourg)

Luxembourg Commission for Travel Disputes - CLLV

NOTIFIED - (Date of notification:  2017-02-22)

1. CONTACT DETAILS

55, rue des Bruyères
1274 Howald
Luxembourg 

Email address: cllv@pt.lu
Website: https://www.ulc.lu/fr/organes/detail.asp?T=1&D=descr&ID=5
Phone: ++352 49 60 22 205
Fax: ++352 49 49 57

This ADR entity was first notified by Luxembourg

2. TYPE AND SECTOR OF DISPUTES

Leisure Services

Package travel
Travel agency services

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

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Consumers against traders (C2B)

Luxembourg

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

This dispute resolution body can also be contacted orally in Luxembourgish.

The entity is handling the procedure in the following languages:

French
German

The entity accepts submissions in the following languages:

French
German

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Commission luxembourgeoise des litiges de voyages - CLLV (Version 3 - Current one)

Creation date: 2017-02-22 09:01:54 Modification date:  2017-02-22 09:02:20
Notification date : 2017-02-22 09:02:20 Publication date: 2017-02-22 09:34:20 

Commission luxembourgeoise des litiges de voyages - CLLV (Version 2)

Creation date: 2016-11-09 11:09:00 Modification date:  2017-02-22 09:01:54
Notification date : 2016-11-09 11:09:22 Publication date: 2016-12-06 09:54:34 

Commission luxembourgeoise des litiges de voyage - CLLV (Version 1)

Creation date: 2016-11-02 09:55:58 Modification date:  2016-11-09 11:09:00
Notification date : 2016-11-08 13:04:08 Publication date: - 

Institut Luxembourgeois de Régulation - ILR (Luxembourg)

Luxembourg Regulatory Institute - ILR

NOTIFIED - (Date of notification:  2016-11-30)

1. CONTACT DETAILS

17, rue du Fossé
1536 Luxembourg
Luxembourg 

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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Email address: mediation@ilr.lu
Website: http://www.ilr.lu
Phone: ++352 28 228 444
Fax: ++352 28 228 229

This ADR entity was first notified by Luxembourg

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Electricity
Gas

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Both (C2B and B2C)

Luxembourg

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

This dispute resolution body can also be contacted orally in Luxembourgish.

The entity is handling the procedure in the following languages:

French
German

The entity accepts submissions in the following languages:

French
German

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Institut Luxembourgeois de Régulation - ILR (Version 1 - Current one)

Creation date: 2016-11-23 10:29:24 Modification date:  2016-11-30 11:58:01
Notification date : 2016-11-30 11:58:01 Publication date: 2017-01-09 10:14:20 

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Médiateur en assurances (Luxembourg)

Insurance ombudsman

NOTIFIED - (Date of notification:  2018-07-03)

1. CONTACT DETAILS

12, rue Erasme
1468 Luxembourg
Luxembourg 

Email address: mediateur@aca.lu
Website: http://www.aca.lu/fr/mediateur-assurance
Phone: +352 44 21 441
Fax: +352 44 02 89

This ADR entity was first notified by Luxembourg

2. TYPE AND SECTOR OF DISPUTES

Other

Other (Includes both goods and services)

Both (C2B and B2C)

Luxembourg

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

This dispute resolution body can also be contacted orally in Luxembourgish.

The entity is handling the procedure in the following languages:

English
French
German

The entity accepts submissions in the following languages:

English
French
German

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Médiateur en assurances (Version 1 - Current one)

Creation date: 2018-06-27 11:04:49 Modification date:  2018-07-03 10:17:19
Notification date : 2018-07-03 10:17:19 Publication date: 2019-01-23 16:38:16 

Service national du Médiateur de la consommation  (Luxembourg)

National Consumer Ombudsman Service

NOTIFIED - (Date of notification:  2016-11-30)

1. CONTACT DETAILS

6, rue du Palais de Justice
1841 Luxembourg
Luxembourg 

Email address: info@mediateurconsommation.lu
Website: http://www.mediateurconsommation.lu
Phone: ++352 46 13 11
Fax: ++352 46 36 03

This ADR entity was first notified by Luxembourg

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Other energy sources

Financial Services

Non-life Insurance - Home and property
Non-life Insurance - Transport

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Both (C2B and B2C)

Luxembourg

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

This dispute resolution body can also be contacted orally in Luxembourgish.

The entity is handling the procedure in the following languages:

French
German

The entity accepts submissions in the following languages:

English
French
German

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Service national du Médiateur de la consommation (Version 2 - Current one)

Creation date: 2016-11-30 11:57:32 Modification date:  2016-11-30 11:58:01
Notification date : 2016-11-30 11:58:01 Publication date: 2016-11-30 12:47:37 

Service national du Médiateur de la consommation (Version 1)

Creation date: 2016-11-02 10:01:58 Modification date:  2016-11-30 11:57:32
Notification date : 2016-11-08 13:03:25 Publication date: 2016-11-24 16:02:33 

ADR Malta (Malta)

NOTIFIED - (Date of notification:  2016-03-23)

1. CONTACT DETAILS

202/2, Vincenti Buildings, Old Bakery Street
VLT1453 Valletta
Malta 

Email address: adr.malta.centre@gmail.com 
Website: http://www.facebook.com/AdrMaltaCentre
Phone: +356 79014837
Fax: +356 21339198

This ADR entity was first notified by Malta

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Clothing (including tailor-made goods) and footwear
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars

Consumers against traders (C2B)

Italy
Malta

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Fixed fee

Fees details:
€35.40 standar fee to be paid by the consumer
€59 per hour paid in equal by the Consumer and the trader, whatever the value of the goods or services involved

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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The entity is handling the procedure in the following languages:

English
Italian
Maltese

The entity accepts submissions in the following languages:

English
Italian
Maltese

The procedure has an average length of 30 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold

4. HISTORY

ADR Malta (Version 2 - Current one)

Creation date: 2016-03-21 18:00:36 Modification date:  2016-03-23 19:46:36
Notification date : 2016-03-23 19:46:37 Publication date: - 

ADR Malta (Version 1)

Creation date: 2016-02-21 08:05:01 Modification date:  2016-03-21 18:00:36
Notification date : 2016-02-26 19:55:56 Publication date: 2016-04-13 15:54:23 

Complaints and Conciliation Directorate (Residual ADR) - Office for Consumer Affairs (Malta)

NOTIFIED - (Date of notification:  2021-09-10)

1. CONTACT DETAILS

Malta Competition and Consumer Affairs Authority (MCCAA), Mizzi House, National Road
HMR9010 Blata l-Bajda
Malta 

Email address: grace.stivala@mccaa.org.mt
Website: http:// www.mccaa.org.mt
Phone: +356 23952000
Fax: +356 23952000

This ADR entity was first notified by Malta

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Non-alcoholic beverages
Alcoholic beverages
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

Energy and Water

Water
Electricity
Gas
Other energy sources

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
Maltese

The entity accepts submissions in the following languages:

English
Maltese

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

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The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Complaints and Conciliation Directorate (Residual ADR) - Office for Consumer Affairs (Version 4 - Current one)

Creation date: 2021-09-10 19:43:13 Modification date:  2021-09-10 19:43:20
Notification date : 2021-09-10 19:43:20 Publication date: 2021-11-09 10:17:34 

Complaints and Conciliation Directorate (Residual ADR) - Office for Consumer Affairs (Version 3)

Creation date: 2021-09-05 09:57:49 Modification date:  2021-09-10 19:43:13
Notification date : 2021-09-05 09:58:01 Publication date: - 

Complaints and Conciliation Directorate ( Residual ADR) (Version 2)

Creation date: 2016-03-23 19:46:15 Modification date:  2021-09-05 09:57:49
Notification date : 2016-03-23 19:46:37 Publication date: - 

Complaints and Conciliation Directorate ( Residual ADR) (Version 1)

Creation date: 2016-02-26 19:47:24 Modification date:  2016-03-23 19:46:15
Notification date : 2021-09-05 09:58:01 Publication date: 2016-04-13 00:00:00 

EADR Ltd (Malta)

NOTIFIED - (Date of notification:  2019-06-17)

1. CONTACT DETAILS

189/1 The Strand 
GZR 1024 Gzira
Malta 

Email address: info@eadr.org 
Website: https://eadr.org
Phone: +356 277 801 56 
Fax: 

This ADR entity was first notified by Malta

2. TYPE AND SECTOR OF DISPUTES

Leisure Services

Gambling, lotteries

Consumers against traders (C2B)

Malta

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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Variable fee: https://eadr.org/eadr-fees/
 

The entity is handling the procedure in the following languages:

English
German

The entity accepts submissions in the following languages:

English
German

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

EADR Ltd (Version 2 - Current one)

Creation date: 2019-06-17 13:05:18 Modification date:  2019-06-17 13:08:30
Notification date : 2019-06-17 13:08:30 Publication date: 2019-07-03 13:13:33 

EADR Ltd (Version 1)

Creation date: 2018-11-27 14:38:30 Modification date:  2019-06-17 13:05:18
Notification date : 2018-11-27 14:38:40 Publication date: - 

eCOGRA - eGaming Compliance Services Limited  (Malta)

NOTIFIED - (Date of notification:  2022-01-13)

1. CONTACT DETAILS

77, Windsor Street
SLM 1853 Sliema
Malta 

Email address: disputes@ecogra.org
Website: http://www.ecogra.org
Phone: +44 9(0)2078871480
Fax: 

This ADR entity was first notified by Malta

2. TYPE AND SECTOR OF DISPUTES

Leisure Services

Gambling, lotteries

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Consumers against traders (C2B)

Malta

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
depending on the retainer agreed with the operator

The entity is handling the procedure in the following languages:

English

The entity accepts submissions in the following languages:

English

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

eCOGRA - eGaming Compliance Services Limited (Version 2 - Current one)

Creation date: 2022-01-13 10:45:47 Modification date:  2022-01-13 10:45:53
Notification date : 2022-01-13 10:45:53 Publication date: 2022-01-13 11:57:10 

eCOGRA - eGaming Compliance Services Limited (Version 1)

Creation date: 2018-11-27 15:27:29 Modification date:  2022-01-13 10:45:47
Notification date : 2018-11-27 15:27:35 Publication date: 2021-04-23 11:45:12 

Maltese Alternative Dispute Resolution Entity for Gambling (MADRE) (Malta)

NOTIFIED - (Date of notification:  2022-03-30)

1. CONTACT DETAILS

Suite 7, San Michel Building
STJ 3203 110, St. George's Street
Malta 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

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Email address: madre@rgoal.org
Website: http://www.madre-online.eu
Phone: +356 21422564
Fax: 

This ADR entity was first notified by Malta

2. TYPE AND SECTOR OF DISPUTES

Leisure Services

Gambling, lotteries

Consumers against traders (C2B)

Malta

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
subject to Consumer affairs legislation, MADRE will be free of Charge for the Consumer. Gambling operators will be charged variable fees. 

The entity is handling the procedure in the following languages:

English
German
Maltese

The entity accepts submissions in the following languages:

English
German
Maltese

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Maltese Alternative Dispute Resolution Entity for Gambling (MADRE) (Version 3 - Current one)

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Creation date: 2022-03-30 18:05:22 Modification date:  2022-03-30 18:05:28
Notification date : 2022-03-30 18:05:29 Publication date: 2022-03-31 11:16:08 

Maltese Alternative Dispute Resolution Entity for Gambling (MADRE) (Version 2)

Creation date: 2019-03-28 13:53:56 Modification date:  2022-03-30 18:05:22
Notification date : 2019-03-28 13:54:54 Publication date: 2019-03-28 16:13:32 

Maltese Alternative Dispute Resolution Entity for Gambling (MADRE) (Version 1)

Creation date: 2018-11-27 14:20:10 Modification date:  2019-03-28 13:53:56
Notification date : 2018-11-27 14:20:21 Publication date: 2018-12-18 15:17:53 

Nohadon Ltd (Malta)

NOTIFIED - (Date of notification:  2021-11-11)

1. CONTACT DETAILS

4, Level 1, Triq Sant’ Ubaldeska
PLA 1400 Paola
Malta 

Email address: complaints@thepogg.com
Website: https://thepogg.com/
Phone: +356 99307693
Fax: +356 99307693

This ADR entity was first notified by Malta

2. TYPE AND SECTOR OF DISPUTES

Leisure Services

Gambling, lotteries

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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The entity is handling the procedure in the following languages:

English

The entity accepts submissions in the following languages:

English

The procedure has an average length of 36 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Nohadon Ltd (Version 1 - Current one)

Creation date: 2021-11-10 19:23:36 Modification date:  2021-11-11 16:31:35
Notification date : 2021-11-11 16:31:35 Publication date: 2021-11-29 12:49:50 

Pardee Consulta (Malta)

NOTIFIED - (Date of notification:  2021-08-18)

1. CONTACT DETAILS

First Floor, Victoria Building, Ghenieq Street
NXR 3622 Naxxar
Malta 

Email address: info@pardeeconsulta.eu 
Website: http://www.adrbypardee.eu
Phone: 21433000
Fax: 

This ADR entity was first notified by Malta

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Prescribed medication
Over-the-counter medication
Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Other

Other (Includes both goods and services)

Both (C2B and B2C)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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Netherlands
Norway
Poland
Portugal

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Parde's Consulta's service is made availible free of charge to players, subject to a fixed monthly fee from approved license holders.

The entity is handling the procedure in the following languages:

English
Italian
Maltese

The entity accepts submissions in the following languages:

Bulgarian
Croatian
Czech
Danish
Dutch
English
Estonian
Finnish
French
German
Greek
Hungarian
Icelandic
Italian
Latvian
Lithuanian
Maltese
Norwegian
Polish
Portuguese
Romanian
Slovak
Slovenian
Spanish
Swedish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Pardee Consulta (Version 7 - Current one)

Creation date: 2021-08-18 08:11:42 Modification date:  2021-08-18 08:12:02
Notification date : 2021-08-18 08:12:03 Publication date: 2021-08-30 12:33:39 

Pardee Consulta (Version 6)

Creation date: 2019-01-14 14:12:16 Modification date:  2021-08-18 08:11:42
Notification date : 2019-01-14 14:12:46 Publication date: 2019-01-15 10:52:47 

Pardee Consulta (Version 5)

Creation date: 2018-11-26 22:53:41 Modification date:  2019-01-14 14:12:16

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Notification date : 2018-11-27 09:10:12 Publication date: 2019-01-08 15:20:34 

Pardee Consulta (Version 4)

Creation date: 2018-11-26 22:52:47 Modification date:  2018-11-26 22:52:47
Notification date : - Publication date: - 

Pardee Consulta (Version 3)

Creation date: 2018-11-26 22:52:12 Modification date:  2018-11-26 22:52:12
Notification date : - Publication date: - 

Pardee Consulta (Version 2)

Creation date: 2018-11-26 22:50:33 Modification date:  2018-11-26 22:50:33
Notification date : - Publication date: - 

Pardee Consulta (Version 1)

Creation date: 2018-11-26 22:39:35 Modification date:  2018-11-26 22:53:41
Notification date : 2021-08-18 08:12:03 Publication date: - 

Ufficju Tal-Arbitru Ghas-Servizzi Finanzjarji/ Office of the Arbiter for Financial Services  (Malta)

Office of the Arbiter for Financial Services

NOTIFIED - (Date of notification:  2017-08-01)

1. CONTACT DETAILS

First Floor ,St Calcedonies Square 
FRN1530 Floriana
Malta 

Email address: complaint.info@financialarbiter.org.mt
Website: http://www.arbitrufinanzjarju.org.mt /www.financialarbiter.org.mt
Phone: +35621249245
Fax: +35621249245

This ADR entity was first notified by Malta

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport

Consumers against traders (C2B)

Malta

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

No fees have to be paid by the trader

Fees details:
The fee is EUR 25, which is reimbursable in full if:

the complainant decides to withdraw his or her complaint; 
the parties involved in the complaint agree on a settlement of the dispute.

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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The entity is handling the procedure in the following languages:

English

The entity accepts submissions in the following languages:

English

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Ufficju Tal-Arbitru Ghas-Servizzi Finanzjarji/ Office of the Arbiter for Financial Services (Version 2 - Current one)

Creation date: 2017-08-01 23:59:26 Modification date:  2017-08-01 23:59:43
Notification date : 2017-08-01 23:59:44 Publication date: 2017-08-22 10:55:28 

Ufficju Tal-Arbitru has-Servizzi Finanzjarji/ Office of the Arbiter for Financial Services (Version 1)

Creation date: 2017-07-26 05:54:51 Modification date:  2017-08-01 23:59:26
Notification date : 2017-07-26 05:55:21 Publication date: - 

Huurcommissie (Netherlands)

Rent Tribunal

NOTIFIED - (Date of notification:  2017-11-13)

1. CONTACT DETAILS

Postbus 16495
2500 BL Den Haag 
Netherlands 

Email address: perscontacten@huurcommissie.nl
Website: http://www.huurcommissie.nl
Phone: +31 77 465 67 67
Fax: +31703754200

This ADR entity was first notified by Netherlands

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

House maintenance and improvement goods

Energy and Water

Water
Electricity
Gas
Other energy sources

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Other energy sources

General Consumer Services

House maintenance and improvement services
House cleaning services
Support, research and intermediary services
Legal services & accountancy
Other

Both (C2B and B2C)

Netherlands

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Fixed fee

Fees details:
Tenants or landlords who submit an application to the Rent Tribunal must pay a deposit towards the costs of the proceedings (fees). If successful, the
applicant will get the deposit back. The opposing party must then pay the fees. A tenant must pay EUR 25 in fees. A landlord must pay EUR 450.
However, if a landlord can prove that he is a natural person, he only has to pay EUR 25. This amount must be paid as a deposit at the start of the
proceedings. However, if you have a minimum income, you can apply for an exemption.

The entity is handling the procedure in the following languages:

Dutch

The entity accepts submissions in the following languages:

Dutch

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Huurcommissie (Version 1 - Current one)

Creation date: 2017-11-13 10:30:54 Modification date:  2017-11-13 11:04:39
Notification date : 2017-11-13 11:04:39 Publication date: 2017-12-08 10:52:35 

Stichting Geschillencommissies voor Consumentenzaken (SGC)  (Netherlands)

Foundation for Consumer Complaints Committees (SGC)

NOTIFIED - (Date of notification:  2015-12-18)

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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1. CONTACT DETAILS

Bordewijklaan 46
2591RX Den Haag
Netherlands 

Email address: Contactinnameklacht@degeschillencommissie.nl 
Website: http://degeschillencommissie.nl
Phone: +31703105310
Fax: +31703658814

This ADR entity was first notified by Netherlands

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Prescribed medication
Over-the-counter medication
Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Netherlands

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Fixed fee

Fees details:
Costs for the consumer
The consumer pays a fixed fee for filing a complaint. This amount depends on whether the committee settles the dispute and the invoice amount of the
subject of the dispute. The fee for filing a complaint varies from EUR 27.50 to EUR 340.00, with the highest amount applying to the settling of disputes
regarding new-build houses only. The cost includes an expert investigation. For more information, please visit the SGC website:

www.degeschillencommissie.nl. On pages 18 and 19 of the 2014 annual report, you will find a list of the fees for filing a complaint for each committee and

each invoice amount.
 
Costs for companies
Companies pay to join the SGC by way of their membership of the trade association. The trade association also pays a contribution for each dispute.
 
 

The entity is handling the procedure in the following languages:

Dutch

The entity accepts submissions in the following languages:

Bulgarian
Croatian
Czech
Danish
Dutch
English
Estonian
Finnish
French
German
Greek
Hungarian
Icelandic
Italian
Latvian
Lithuanian
Maltese
Norwegian
Polish
Portuguese
Romanian
Slovak
Slovenian
Spanish
Swedish

The procedure has an average length of 90 day(s) 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

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The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

This entity might reach more than one type of outcome. It might be binding on consumers and traders , or non-binding 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Stichting Geschillencommissies voor Consumentenzaken (SGC) (Version 1 - Current one)

Creation date: 2015-12-10 12:52:21 Modification date:  2015-12-18 11:48:41
Notification date : 2015-12-18 11:48:41 Publication date: 2016-02-09 17:25:51 

Stichting Klachten en Geschillen Zorgverzekeringen (SKGZ) (Netherlands)

Health Insurance Complaints and Disputes Board (SKGZ)

NOTIFIED - (Date of notification:  2016-01-28)

1. CONTACT DETAILS

Sparrenheuvel 16
3708JE Zeist
Netherlands 

Email address: info@skgz.nl
Website: http://www.skgz.nl
Phone: +31 88 9006 900
Fax: +31 88 9006 906

This ADR entity was first notified by Netherlands

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Non-life Insurance - Health, accident and other

Consumers against traders (C2B)

Netherlands

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Fixed fee

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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Fees details:
Costs for the consumer
The Health Insurance Ombudsman does not charge for its mediation services. The cost of handling a complaint filed with the complaints committee is
EUR 37.00. If the insured party is successful, the fee for filing a complaint shall be reimbursed to that party.
 
Costs for the company
The Insurer pays a membership fee and an annual contribution to cover the handling of complaints.

The entity is handling the procedure in the following languages:

Dutch

The entity accepts submissions in the following languages:

Dutch
English

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Stichting Klachten en Geschillen Zorgverzekeringen (SKGZ) (Version 2 - Current one)

Creation date: 2016-01-28 12:59:55 Modification date:  2016-01-28 13:00:07
Notification date : 2016-01-28 13:00:07 Publication date: - 

Stichting Klachten en Geschillen Zorgverzekeringen (SKGZ) (Version 1)

Creation date: 2015-12-18 13:38:33 Modification date:  2016-01-28 12:59:55
Notification date : 2015-12-21 14:16:11 Publication date: 2016-02-09 17:25:51 

Stichting Klachteninstituut Financiele Dienstverlening (Kifid) (Netherlands)

Netherlands Financial Services Complaints Tribunal (Kifid)

NOTIFIED - (Date of notification:  2016-01-28)

1. CONTACT DETAILS

Koningin Julianaplein 10
2595AA Den Haag
Netherlands 

Email address: consumenten@kifid.nl
Website: http://www.kifid.nl
Phone: +31703338999
Fax: +31703338900

This ADR entity was first notified by Netherlands

2. TYPE AND SECTOR OF DISPUTES

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

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Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

Consumers against traders (C2B)

Netherlands

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

Fees details:
Consumers are not charged a fee for filing a complaint in proceedings before the Ombudsman or the Complaints Committee of the Kifid. Proceedings
before the Appeals Committee cost EUR 500.
Companies pay a contribution towards the maintenance of the Kifid. The fixed annual contribution is 40% and the variable contribution is 60%, which
depends on the estimated number of complaints filed against the company.

The entity is handling the procedure in the following languages:

Dutch

The entity accepts submissions in the following languages:

Dutch
English

The procedure has an average length of 12 month(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Stichting Klachteninstituut Financiele Dienstverlening (Kifid) (Version 3 - Current one)

Creation date: 2016-01-28 13:17:55 Modification date:  2016-01-28 13:18:16
Notification date : 2016-01-28 13:18:16 Publication date: - 

Stichting Klachteninstituut Financiele Dienstverlening (Kifid) (Version 2)

Creation date: 2015-12-22 14:53:02 Modification date:  2016-01-28 13:17:55
Notification date : 2015-12-22 14:53:12 Publication date: - 

Stichting Klachteninstituut Financiele Dienstverlening (Kifid) (Version 1)

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Creation date: 2015-12-18 13:29:08 Modification date:  2015-12-22 14:53:02
Notification date : 2015-12-21 14:59:41 Publication date: 2016-02-12 17:21:47 

Boligtvistnemnda (Norway)

Complaint Board for disputes concerning erection and purchase of new dwellings

NOTIFIED - (Date of notification:  2017-07-21)

1. CONTACT DETAILS

Postboks 7186 Majorstuen 
0307 Oslo 
Norway 

Email address: boligtvistnemnda@bnl.no
Website: http://www.boligtvistnemnda.no
Phone: 004723087500
Fax: 

This ADR entity was first notified by Norway

2. TYPE AND SECTOR OF DISPUTES

Other

Other (Includes both goods and services)

Both (C2B and B2C)

Norway

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Follows the ADR-entity agreement between the Parties of the agreement.

The entity is handling the procedure in the following languages:

Norwegian

The entity accepts submissions in the following languages:

Norwegian

The procedure has an average length of 210 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

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The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Boligtvistnemnda (Version 1 - Current one)

Creation date: 2017-07-20 14:36:11 Modification date:  2017-07-21 13:06:11
Notification date : 2017-07-21 13:06:11 Publication date: 2018-11-07 11:07:26 

Brukerklagenemnda for elektronisk kommunikasjon (Norway)

Complaint Board for users of electronic communication

NOTIFIED - (Date of notification:  2017-08-22)

1. CONTACT DETAILS

Lilleakerveien 4A
0283 Oslo 
Norway 

Email address: info@brukerklagenemnda.no
Website: http://www.brukerklagenemnda.no
Phone: 004722091860
Fax: 

This ADR entity was first notified by Norway

2. TYPE AND SECTOR OF DISPUTES

Postal services and electronic communications

Fixed telephone services
Mobile telephone services
Internet services
Television services

Consumers against traders (C2B)

Norway

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Follows the ADR-entity agreement between the Parties of the agreement.

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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The entity is handling the procedure in the following languages:

Norwegian

The entity accepts submissions in the following languages:

Norwegian

The procedure has an average length of 4 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Brukerklagenemnda for elektronisk kommunikasjon (Version 2 - Current one)

Creation date: 2017-08-22 07:47:07 Modification date:  2017-08-22 07:47:22
Notification date : 2017-08-22 07:47:22 Publication date: 2017-08-22 10:26:52 

Brukerklagenemnda for elektronisk kommunikasjon (Version 1)

Creation date: 2017-07-20 14:22:28 Modification date:  2017-08-22 07:47:07
Notification date : 2017-08-22 07:47:22 Publication date: - 

Elklagenemnda (Norway)

Complaint board for disputes concerning supply of electricity

NOTIFIED - (Date of notification:  2017-07-21)

1. CONTACT DETAILS

Postboks 7184 Majorstuen 
0307 Oslo 
Norway 

Email address: elklage@elklage.no
Website: http://www.elklagenemnda.no
Phone: 004723088470
Fax: 

This ADR entity was first notified by Norway

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Electricity

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

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Consumers against traders (C2B)

Norway

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

Fees details:
Follows the ADR-entity agreement between the Parties of the agreement.

The entity is handling the procedure in the following languages:

Norwegian

The entity accepts submissions in the following languages:

Norwegian

The procedure has an average length of 45 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Elklagenemnda (Version 1 - Current one)

Creation date: 2017-07-20 14:45:35 Modification date:  2017-07-21 13:06:11
Notification date : 2017-07-21 13:06:11 Publication date: 2017-08-21 16:37:12 

Finansklagenemnda (Norway)

Financial Services Complaint Board

NOTIFIED - (Date of notification:  2017-07-21)

1. CONTACT DETAILS

Drammensveien 145 A
0212 Oslo 
Norway 

Email address: post@finkn.no
Website: http://www.finkn.no
Phone: 004723131960
Fax: 

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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This ADR entity was first notified by Norway

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

Both (C2B and B2C)

Norway

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Follows the ADR-entity agreement between the Parties of the agreement.

The entity is handling the procedure in the following languages:

Norwegian

The entity accepts submissions in the following languages:

Norwegian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Finansklagenemnda (Version 1 - Current one)

Creation date: 2017-07-20 14:50:36 Modification date:  2017-07-21 13:06:11
Notification date : 2017-07-21 13:06:11 Publication date: 2017-09-08 11:03:36 

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Forbrukertilsynet (Norway)

The Consumer Authority

NOTIFIED - (Date of notification:  2020-12-22)

1. CONTACT DETAILS

Postboks 2862
3702 Skien 
Norway 

Email address: inntak@forbrukertilsynet.no
Website: https://www.forbrukertilsynet.no/
Phone: 004723400600
Fax: 

This ADR entity was first notified by Norway

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

General Consumer Services

House maintenance and improvement services
House removal and storage
House cleaning services
Cleaning, repair and hiring of clothing and footwear
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Other leisure services

Transport services

Taxi
Sea, river, other water transport
Rental services

Other

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Other (Includes both goods and services)

Both (C2B and B2C)

Norway

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
Norwegian

The entity accepts submissions in the following languages:

Norwegian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Forbrukertilsynet (Version 1 - Current one)

Creation date: 2020-12-18 12:16:56 Modification date:  2020-12-22 11:20:47
Notification date : 2020-12-22 11:20:47 Publication date: 2021-04-09 16:29:49 

Håndverkerklagenemnda (Norway)

Complaint Board for disputed concerning Craftsmen's services

NOTIFIED - (Date of notification:  2017-10-02)

1. CONTACT DETAILS

Postboks 5480
0305 oslo 
Norway 

Email address: post@handverkerklagenemnda.no
Website: http://www.handverkerklagenemnda.no
Phone: 004723088660

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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Phone: 004723088660
Fax: 

This ADR entity was first notified by Norway

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Real estate services

Consumers against traders (C2B)

Norway

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

Fees details:
Follows the ADR-entity agreement between the Parties of the agreement. 

The entity is handling the procedure in the following languages:

Norwegian

The entity accepts submissions in the following languages:

Norwegian

The procedure has an average length of 3 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The value of the claim is below or above the required threshold
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Håndverkerklagenemnda (Version 1 - Current one)

Creation date: 2017-10-02 08:11:15 Modification date:  2017-10-02 08:19:04
Notification date : 2017-10-02 08:19:04 Publication date: 2018-04-13 11:46:27 

Husleietvistutvalget (Norway)

Complaint Board Concerning Rental of Dwellings

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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NOTIFIED - (Date of notification:  2017-08-29)

1. CONTACT DETAILS

Fridtjof Nansens vei 17
0369 Oslo 
Norway 

Email address: oslo@htu.no
Website: http://www.htu.no
Phone: 004722593150
Fax: 

This ADR entity was first notified by Norway

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Real estate services

Both (C2B and B2C)

Norway

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

No fees have to be paid by the trader

Fees details:
210 NOK

The entity is handling the procedure in the following languages:

Norwegian

The entity accepts submissions in the following languages:

Norwegian

The procedure has an average length of 3 month(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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4. HISTORY

Husleietvistutvalget (Version 3 - Current one)

Creation date: 2017-08-29 10:49:48 Modification date:  2017-08-29 10:49:56
Notification date : 2017-08-29 10:49:56 Publication date: 2017-08-31 15:18:52 

Husleietvistutvalget (Version 2)

Creation date: 2017-08-24 13:30:53 Modification date:  2017-08-29 10:49:48
Notification date : 2017-08-24 13:31:00 Publication date: 2017-08-25 13:09:25 

Husleietvistutvalget (Version 1)

Creation date: 2017-07-20 14:58:00 Modification date:  2017-08-24 13:30:53
Notification date : 2017-08-24 13:31:00 Publication date: - 

Pakkereisenemnda (Norway)

Complaint Board for Disputes concerning Package Travel

NOTIFIED - (Date of notification:  2017-08-30)

1. CONTACT DETAILS

Øvre Slottsgate 18
0157 Oslo 
Norway 

Email address: post@reiselivsforum.no
Website: http://www.pakkereisenemnda.no
Phone: 004722546000
Fax: 

This ADR entity was first notified by Norway

2. TYPE AND SECTOR OF DISPUTES

Leisure Services

Package travel

Both (C2B and B2C)

Norway

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

Fees details:
Regulated by agreement between the Parties of the board, and the Package travel Act section 50. Companies that provide travel guarantees must pay a
fee covering the board’s handling of disputes, in accordance with the the Package travel Act § 50 second paragraph. The size of the fees is regulated in the
Package Travel Regulations section 9. It is based on guaranteed turnover and is collected by the Travel Guarantee Fund.The size of the fees varies from
NOK 1250 to NOK 50,000.

The entity is handling the procedure in the following languages:

Norwegian

The entity accepts submissions in the following languages:

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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Norwegian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Pakkereisenemnda (Version 2 - Current one)

Creation date: 2017-08-30 13:01:32 Modification date:  2017-08-30 13:01:40
Notification date : 2017-08-30 13:01:41 Publication date: 2017-09-01 15:13:35 

Pakkereisenemnda (Version 1)

Creation date: 2017-07-20 15:00:13 Modification date:  2017-08-30 13:01:32
Notification date : 2017-07-21 13:06:11 Publication date: - 

Parkeringsklagenemnda (Norway)

The Parking Appeal Tribunal

NOTIFIED - (Date of notification:  2017-07-21)

1. CONTACT DETAILS

Øvre Slottsgata 18-20
0157 Oslo 
Norway 

Email address: post@pklagenemnda.no
Website: http://www.pklagenemnda.no
Phone: 004722396845
Fax: 

This ADR entity was first notified by Norway

2. TYPE AND SECTOR OF DISPUTES

Transport services

Other

Consumers against traders (C2B)

Norway

3. PROCEDURE

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

Fees details:
Follows the ADR-entity agreement between the Parties of the agreement.

The entity is handling the procedure in the following languages:

Norwegian

The entity accepts submissions in the following languages:

Norwegian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Parkeringsklagenemnda (Version 1 - Current one)

Creation date: 2017-07-20 15:04:57 Modification date:  2017-07-21 13:06:11
Notification date : 2017-07-21 13:06:11 Publication date: 2017-08-25 11:55:30 

Reklamasjonsnemnda for Eiendomsmeglingstjenester (Norway)

Board for disputes concerning services of real estate agents

NOTIFIED - (Date of notification:  2017-07-21)

1. CONTACT DETAILS

Parkveien 55
0256 Oslo 
Norway 

Email address: post@eiendomsmeglingsnemnda.no
Website: http://www.eiendomsmeglingsnemnda.no
Phone: 004722129090 
Fax: 

This ADR entity was first notified by Norway

2. TYPE AND SECTOR OF DISPUTES

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

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2. TYPE AND SECTOR OF DISPUTES

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Norway

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Variable fee

Fees details:
200 NOK (consumer fee)
Follows the ADR-entity agreement between the Parties of the agreement (trader fee)

The entity is handling the procedure in the following languages:

Norwegian

The entity accepts submissions in the following languages:

Norwegian

The procedure has an average length of 75 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Reklamasjonsnemnda for Eiendomsmeglingstjenester (Version 1 - Current one)

Creation date: 2017-07-20 15:06:09 Modification date:  2017-07-21 13:06:11
Notification date : 2017-07-21 13:06:11 Publication date: 2017-09-12 12:12:25 

Reklamasjonsnemnda for takstmenn (Norway)

Board for disputes concerning valuation of dwellings

NOTIFIED - (Date of notification:  2021-05-04)

1. CONTACT DETAILS

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Klingenberggata 7 
0661 Oslo 
Norway 

Email address: adm@norsktakst.no
Website: http://www.takstklagenemnd.no
Phone: 004722700025
Fax: 

This ADR entity was first notified by Norway

2. TYPE AND SECTOR OF DISPUTES

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Norway

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Follows the ADR-entity agreement between the Parties of the agreement.

The entity is handling the procedure in the following languages:

Norwegian

The entity accepts submissions in the following languages:

Norwegian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Reklamasjonsnemnda for takstmenn (Version 2 - Current one)

Creation date: 2021-05-04 13:42:56 Modification date:  2021-05-04 13:55:23
Notification date : 2021-05-04 13:55:23 Publication date: 2021-06-03 11:11:35 

Reklamasjonsnemnda for takstmenn (Version 1)

Creation date: 2017-07-20 15:10:27 Modification date:  2021-05-04 13:42:56
Notification date : 2017-07-21 13:06:11 Publication date: 2017-09-12 12:12:25 

Transportklagenemnda (Norway)

NOTIFIED - (Date of notification:  2022-03-07)

1. CONTACT DETAILS

Øvre Slottsgate 18-20
0157 Oslo
Norway 

Email address: post@reiselivsforum.no
Website: http://www.reiselivsforum.no 
Phone: 004722546000
Fax: 

This ADR entity was first notified by Norway

2. TYPE AND SECTOR OF DISPUTES

Transport services

Tram, bus, metro and underground
Railways
Airlines
Sea, river, other water transport

Consumers against traders (C2B)

Norway

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Norwegian

The entity accepts submissions in the following languages:

English
Norwegian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

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The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Transportklagenemnda (Version 1 - Current one)

Creation date: 2022-03-04 13:32:10 Modification date:  2022-03-07 08:42:54
Notification date : 2022-03-07 08:42:54 Publication date: 2022-04-06 14:14:57 

Centrum Polubownego Rozwizywania Sporów dot. ywnoci  (Poland)

Conciliation Centre for the Resolution of Food Disputes

NOTIFIED - (Date of notification:  2018-08-27)

1. CONTACT DETAILS

ul. Chałubińskiego 8/32
00-613 Warszawa
Poland 

Email address: centrum@cprsz.pl
Website: http://www.cprsz.pl
Phone: +48228307055
Fax: 

This ADR entity was first notified by Poland

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Pets and pet goods
Other

Both (C2B and B2C)

Poland

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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Fixed fee

Fees details:
If the applicant is a business, the application fee amounts to PLN 50. 

The entity is handling the procedure in the following languages:

Polish

The entity accepts submissions in the following languages:

Polish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Centrum Polubownego Rozwiązywania Sporów dot. Żywności (Version 1 - Current one)

Creation date: 2018-08-22 11:35:58 Modification date:  2018-08-27 11:45:00
Notification date : 2018-08-27 11:45:00 Publication date: 2018-11-21 11:55:09 

Dolnolski Wojewódzki Inspektor Inspekcji Handlowej we Wrocawiu  (Poland)

Dolnośląskie Provincial Inspector of the Trade Inspection Authority in Wrocław

NOTIFIED - (Date of notification:  2018-05-22)

1. CONTACT DETAILS

ul. Ofiar Oświęcimskich 15a 
50-059 Wrocław
Poland 

Email address: sekretariat@wiih.wroclaw.pl
Website: http://wiih.ibip.wroc.pl/public/
Phone: 71 344 20 38
Fax: 71 344 20 38

This ADR entity was first notified by Poland

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Transport services

Tram, bus, metro and underground
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Both (C2B and B2C)

Poland

Dolnośląskie

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Polish

The entity accepts submissions in the following languages:

Polish

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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Polish

The procedure has an average length of 40 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Dolnośląski Wojewódzki Inspektor Inspekcji Handlowej we Wrocławiu (Version 2 - Current one)

Creation date: 2018-05-22 10:58:28 Modification date:  2018-05-22 11:10:07
Notification date : 2018-05-22 11:10:07 Publication date: 2018-06-13 11:11:27 

Dolnośląski Wojewódzki Inspektor Inspekcji Handlowej (Version 1)

Creation date: 2017-06-02 12:42:20 Modification date:  2018-05-22 10:58:28
Notification date : 2017-07-11 11:55:50 Publication date: 2017-08-31 15:16:42 

Elektroniczne Centrum Arbitrau i Mediacji Ultima RATIO  (Poland)

ULTIMA RATIO Electronic Arbitration and Mediation Centre

NOTIFIED - (Date of notification:  2022-05-09)

1. CONTACT DETAILS

Rydygiera 17/U01
01-793 Warszawa
Poland 

Email address: biuro@ultimaratio.pl
Website: http://www.ultimaratio.pl
Phone: +48606677808
Fax: 

This ADR entity was first notified by Poland

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Insurance - Life
Insurance - Other

Postal services and electronic communications

Fixed telephone services
Mobile telephone services
Internet services
Television services

Other

Other (Includes both goods and services)

Both (C2B and B2C)

Poland

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
An arbitration fee based on the value of the dispute, determined in accordance with the fee schedule:
- up to PLN 3 000 – a fee of PLN 61.50;
- from PLN 3 001 to PLN 5 000 – a fee of PLN 369;
- from PLN 5 001 to PLN 6 000 – a fee of PLN 738;
- from PLN 6 001 to PLN 7 000 – a fee of PLN 861; from PLN 7 001 to PLN 8 000 – a fee of PLN 984;
- from PLN 8 001 to PLN 9 000 – a fee of PLN 1 107;
- from PLN 9 001 to PLN 10 000 – a fee of PLN 1 230; from PLN 10 001 to PLN 50 000 – a fee of PLN 1 230 plus 6% of the amount over PLN 10 000;
- from PLN 50 000 to PLN 100 000 – a fee of PLN 4 182 plus 4% of the amount over PLN 50 000;
- from PLN 100 001 to PLN 200 000 – a fee of PLN 6 642 plus 3% of the amount over PLN 100 000;
- from PLN 200 001 to PLN 800 000 – a fee of PLN 10 332 plus 2% of the amount over PLN 200 000;
- from PLN 800 001 to PLN 2 000 000 – a fee of PLN 25 092 plus 1% of the amount over PLN 800 000;
- from PLN 2 000 001 – a fee of PLN 39 852 plus 0.5% of the amount over PLN 2 000 000;

The entity is handling the procedure in the following languages:

Polish

The entity accepts submissions in the following languages:

Polish

The procedure has an average length of 21 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Elektroniczne Centrum Arbitrażu i Mediacji Ultima RATIO (Version 3 - Current one)

Creation date: 2022-05-09 09:55:02 Modification date:  2022-05-09 09:55:08
Notification date : 2022-05-09 09:55:08 Publication date: 2022-05-13 22:22:01 

Elektroniczne Centrum Arbitrażu i Mediacji Ultima RATIO (Version 2)

Creation date: 2022-04-08 09:46:14 Modification date:  2022-05-09 09:55:02
Notification date : 2022-04-08 09:46:33 Publication date: - 

"ULTIMA RATIO" Pierwszy Elektroniczny Sąd Polubowny przy Stowarzyszeniu Notariuszy Rzeczypospolitej Polskiej w Warszawie (Version 1)

Creation date: 2020-07-03 14:41:48 Modification date:  2022-04-08 09:46:14
Notification date : 2020-07-03 14:46:18 Publication date: 2020-07-24 14:42:06 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Koordynator do spraw negocjacji przy Prezesie Urzdu Regulacji Energetyki  (Poland)

Negotiations Coordinator with the President of the Energy Regulatory Office

NOTIFIED - (Date of notification:  2019-03-04)

1. CONTACT DETAILS

Al. Jerozolimskie 181
02-222 Warszawa
Poland 

Email address: koordynator@ure.gov.pl
Website: http://www.koordynator.ure.gov.pl/
Phone: 22 487 56 22
Fax: 22 387 16 20

This ADR entity was first notified by Poland

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Electricity
Gas
Other energy sources

Consumers against traders (C2B)

Poland

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Polish

The entity accepts submissions in the following languages:

Polish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold

4. HISTORY

Koordynator do spraw negocjacji przy Prezesie Urzędu Regulacji Energetyki (Version 2 - Current one)

Creation date: 2019-03-04 08:42:42 Modification date:  2019-03-04 08:42:51
Notification date : 2019-03-04 08:42:51 Publication date: 2019-03-12 12:39:02 

Koordynator do spraw negocjacji przy Prezesie Urzędu Regulacji Energetyki (Version 1)

Creation date: 2017-09-06 09:08:24 Modification date:  2019-03-04 08:42:42
Notification date : 2017-09-07 13:34:08 Publication date: 2017-09-25 09:46:22 

Kujawsko-Pomorski Wojewódzki Inspektor Inspekcji Handlowej w Bydgoszczy  (Poland)

Kujawsko-Pomorskie Provincial Inspector of the Trade Inspection Authority in Bydgoszcz

NOTIFIED - (Date of notification:  2018-05-22)

1. CONTACT DETAILS

ul. Jagiellońska 10 
85-020 Bydgoszcz
Poland 

Email address: bydgoszcz@wiih.com.pl
Website: http://www.wiih.com.pl/
Phone: 52 323 16 10
Fax: 52 322 58 13

This ADR entity was first notified by Poland

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water

General Consumer Services

Real estate services

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Transport services

Tram, bus, metro and underground
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Both (C2B and B2C)

Poland

Kujawsko-pomorskie

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Polish

The entity accepts submissions in the following languages:

Polish

The procedure has an average length of 40 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Kujawsko-Pomorski Wojewódzki Inspektor Inspekcji Handlowej w Bydgoszczy (Version 2 - Current one)

Creation date: 2018-05-22 10:59:07 Modification date:  2018-05-22 11:10:07

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Creation date: 2018-05-22 10:59:07 Modification date:  2018-05-22 11:10:07
Notification date : 2018-05-22 11:10:08 Publication date: 2018-05-24 15:58:05 

Kujawsko-Pomorski Wojewódzki Inspektor Inspekcji Handlowej w Bydgoszczy (Version 1)

Creation date: 2017-07-06 14:45:30 Modification date:  2018-05-22 10:59:07
Notification date : 2017-07-11 11:55:50 Publication date: 2017-08-04 14:53:31 

Lubelski Wojewódzki Inspektor Inspekcji Handlowej w Lublinie  (Poland)

Lubelskie Provincial Inspector of the Trade Inspection Authority in Lublin

NOTIFIED - (Date of notification:  2022-05-09)

1. CONTACT DETAILS

ul. Tomasza Zana 38 C
20-601 Lublin
Poland 

Email address: sekretariat@ihlublin.pl
Website: http://www.ihlublin.pl/
Phone: 81 528 07 47 
Fax: 81 528 09 78

This ADR entity was first notified by Poland

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Transport services

Tram, bus, metro and underground
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Both (C2B and B2C)

Poland

Lubelskie

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Polish

The entity accepts submissions in the following languages:

Polish

The procedure has an average length of 40 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Lubelski Wojewódzki Inspektor Inspekcji Handlowej w Lublinie (Version 3 - Current one)

Creation date: 2022-05-09 09:52:28 Modification date:  2022-05-09 09:52:41
Notification date : 2022-05-09 09:52:41 Publication date: 2022-07-01 09:22:47 

Lubelski Wojewódzki Inspektor Inspekcji Handlowej w Lublinie (Version 2)

Creation date: 2018-05-22 10:59:36 Modification date:  2022-05-09 09:52:28
Notification date : 2018-05-22 11:10:09 Publication date: 2018-05-24 15:58:05 

Lubelski Wojewódzki Inspektor Inspekcji Handlowej w Lublinie (Version 1)

Creation date: 2017-07-06 14:51:04 Modification date:  2018-05-22 10:59:36
Notification date : 2022-05-09 09:52:41 Publication date: 2017-08-10 11:00:11 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Lubuski Wojewódzki Inspektor Inspekcji Handlowej w Gorzowie Wielkopolskim  (Poland)

Lubuskie Provincial Inspector of the Trade Inspection Authority in Gorzów Wielkopolski

NOTIFIED - (Date of notification:  2018-05-22)

1. CONTACT DETAILS

ul. Kombatantów 34 
66-400 Gorzów Wielkopolski
Poland 

Email address: info@wiih.gorzow.pl
Website: http://www.ihgorzow.ires.pl/
Phone: 95 722 57 31
Fax: 95 720 07 70

This ADR entity was first notified by Poland

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Other leisure services

Transport services

Tram, bus, metro and underground
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Both (C2B and B2C)

Poland

Lubuskie

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Polish

The entity accepts submissions in the following languages:

Polish

The procedure has an average length of 40 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Lubuski Wojewódzki Inspektor Inspekcji Handlowej w Gorzowie Wielkopolskim (Version 2 - Current one)

Creation date: 2018-05-22 10:59:57 Modification date:  2018-05-22 11:10:09
Notification date : 2018-05-22 11:10:09 Publication date: 2018-05-24 15:58:05 

Lubuski Wojewódzki Inspektor Inspekcji Handlowej w Gorzowie Wielkopolskim (Version 1)

Creation date: 2017-07-06 14:53:53 Modification date:  2018-05-22 10:59:57
Notification date : 2017-07-11 11:55:50 Publication date: 2017-09-01 10:37:14 

ódzki Wojewódzki Inspektor Inspekcji Handlowej w odzi  (Poland)

Łódzkie Provincial Inspector of the Trade Inspection Authority in Łódź

NOTIFIED - (Date of notification:  2018-05-22)

1. CONTACT DETAILS

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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ul. Gdańska 38 
90-730 Łódź
Poland 

Email address: sekretariat@wiih.lodz.pl
Website: http://www.wiih.lodz.pl/
Phone: 42 636 03 57
Fax: 42 636 85 50

This ADR entity was first notified by Poland

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Transport services

Tram, bus, metro and underground
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

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Both (C2B and B2C)

Poland

Łódzkie

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Polish

The entity accepts submissions in the following languages:

Polish

The procedure has an average length of 40 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Łódzki Wojewódzki Inspektor Inspekcji Handlowej w Łodzi (Version 2 - Current one)

Creation date: 2018-05-22 11:05:49 Modification date:  2018-05-22 11:10:15
Notification date : 2018-05-22 11:10:15 Publication date: 2018-05-24 15:58:33 

Łódzki Wojewódzki Inspektor Inspekcji Handlowej w Łodzi (Version 1)

Creation date: 2017-07-06 14:56:28 Modification date:  2018-05-22 11:05:49
Notification date : 2017-07-11 11:55:51 Publication date: 2017-08-31 15:16:43 

Maopolski Wojewódzki Inspektor Inspekcji Handlowej w Krakowie  (Poland)

Małopolskie Provincial Inspector of the Trade Inspection Authority in Kraków

NOTIFIED - (Date of notification:  2018-05-22)

1. CONTACT DETAILS

ul. Ujastek 1 
31-752 Kraków
Poland 

Email address: sekretariat@krakow.wiih.gov.pl 
Website: http://www.krakow.wiih.gov.pl/
Phone: 12 448 10 30
Fax: 12 448 10 60

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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background image

Fax: 12 448 10 60

This ADR entity was first notified by Poland

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Transport services

Tram, bus, metro and underground
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Both (C2B and B2C)

Poland

Małopolskie

3. PROCEDURE

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Polish

The entity accepts submissions in the following languages:

Polish

The procedure has an average length of 40 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Małopolski Wojewódzki Inspektor Inspekcji Handlowej w Krakowie (Version 2 - Current one)

Creation date: 2018-05-22 11:00:41 Modification date:  2018-05-22 11:10:10
Notification date : 2018-05-22 11:10:10 Publication date: 2018-05-24 15:58:05 

Małopolski Wojewódzki Inspektor Inspekcji Handlowej w Krakowie (Version 1)

Creation date: 2017-07-06 14:59:37 Modification date:  2018-05-22 11:00:41
Notification date : 2017-07-11 11:55:50 Publication date: 2017-09-14 10:41:32 

Mazowiecki Wojewódzki Inspektor Inspekcji Handlowej w Warszawie  (Poland)

Mazowieckie Provincial Inspector of the Trade Inspection Authority in Warsaw

NOTIFIED - (Date of notification:  2018-05-22)

1. CONTACT DETAILS

ul. Sienkiewicza 3 
00-015 Warszawa
Poland 

Email address: ih_warszawa@wiih.org.pl
Website: http://wiih.org.pl/
Phone: 22 826 18 30
Fax: 22 826 21 95

This ADR entity was first notified by Poland

2. TYPE AND SECTOR OF DISPUTES

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Transport services

Tram, bus, metro and underground
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Both (C2B and B2C)

Poland

Mazowieckie

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Polish

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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background image

The entity accepts submissions in the following languages:

Polish

The procedure has an average length of 40 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Mazowiecki Wojewódzki Inspektor Inspekcji Handlowej w Warszawie (Version 2 - Current one)

Creation date: 2018-05-22 11:00:19 Modification date:  2018-05-22 11:10:09
Notification date : 2018-05-22 11:10:10 Publication date: 2018-05-24 15:58:05 

Mazowiecki Wojewódzki Inspektor Inspekcji Handlowej w Warszawie (Version 1)

Creation date: 2017-07-06 15:04:49 Modification date:  2018-05-22 11:00:19
Notification date : 2017-07-11 11:55:50 Publication date: 2017-08-31 15:16:43 

Opolski Wojewódzki Inspektor Inspekcji Handlowej w Opolu  (Poland)

Opolskie Provincial Inspector of the Trade Inspection Authority in Opole

NOTIFIED - (Date of notification:  2018-05-22)

1. CONTACT DETAILS

ul. 1 Maja 1 
45-068 Opole
Poland 

Email address: sekretariat@opole.wiih.gov.pl
Website: http://opole.wiih.gov.pl/
Phone: 77 454 50 88
Fax: 77 454 50 89

This ADR entity was first notified by Poland

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Transport services

Tram, bus, metro and underground
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Both (C2B and B2C)

Poland

Opolskie

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Polish

The entity accepts submissions in the following languages:

Polish

The procedure has an average length of 40 day(s) 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Opolski Wojewódzki Inspektor Inspekcji Handlowej w Opolu (Version 2 - Current one)

Creation date: 2018-05-22 11:01:05 Modification date:  2018-05-22 11:10:10
Notification date : 2018-05-22 11:10:11 Publication date: 2018-05-24 15:58:05 

Opolski Wojewódzki Inspektor Inspekcji Handlowej w Opolu (Version 1)

Creation date: 2017-07-06 15:06:53 Modification date:  2018-05-22 11:01:05
Notification date : 2017-07-11 11:55:50 Publication date: 2017-08-10 12:13:50 

Podkarpacki Wojewódzki Inspektor Inspekcji Handlowej w Rzeszowie  (Poland)

Podkarpackie Provincial Inspector of the Trade Inspection Authority in Rzeszów

NOTIFIED - (Date of notification:  2018-05-22)

1. CONTACT DETAILS

ul. 8 marca 5
35-959 Rzeszów
Poland 

Email address: sekretariat@wiih.rzeszow.pl
Website: http://www.wiih.rzeszow.pl/
Phone: 17 862 14 53
Fax: 17 853 54 82

This ADR entity was first notified by Poland

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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background image

Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Transport services

Tram, bus, metro and underground
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Both (C2B and B2C)

Poland

Podkarpackie

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Polish

The entity accepts submissions in the following languages:

Polish

The procedure has an average length of 40 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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background image

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Podkarpacki Wojewódzki Inspektor Inspekcji Handlowej w Rzeszowie (Version 2 - Current one)

Creation date: 2018-05-22 11:08:41 Modification date:  2018-05-22 11:10:11
Notification date : 2018-05-22 11:10:12 Publication date: 2018-05-24 15:58:05 

Podkarpacki Wojewódzki Inspektor Inspekcji Handlowej w Rzeszowie (Version 1)

Creation date: 2017-07-06 15:09:44 Modification date:  2018-05-22 11:08:41
Notification date : 2017-07-11 11:55:50 Publication date: 2017-08-31 15:16:43 

Podlaski Wojewódzki Inspektor Inspekcji Handlowej w Biaymstoku  (Poland)

Podlaskie Provincial Inspector of the Trade Inspection Authority in Białystok

NOTIFIED - (Date of notification:  2018-05-22)

1. CONTACT DETAILS

ul. Żelazna 9, lok. 1 U 
15-297 Białystok
Poland 

Email address: inspekcja.handlowa@bialystok.wiih.gov.pl
Website: http://www.bialystok.wiih.gov.pl/
Phone: 85 742 80 52
Fax: 85 742 80 59

This ADR entity was first notified by Poland

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water

General Consumer Services

Real estate services
Construction of new houses

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Transport services

Tram, bus, metro and underground
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Both (C2B and B2C)

Poland

Podlaskie

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Polish

The entity accepts submissions in the following languages:

Polish

The procedure has an average length of 40 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Podlaski Wojewódzki Inspektor Inspekcji Handlowej w Białymstoku (Version 2 - Current one)

Creation date: 2018-05-22 11:08:13 Modification date:  2018-05-22 11:10:12
Notification date : 2018-05-22 11:10:12 Publication date: 2018-05-24 15:58:05 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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background image

Podlaski Wojewódzki Inspektor Inspekcji Handlowej w Białymstoku (Version 1)

Creation date: 2017-07-06 15:12:18 Modification date:  2018-05-22 11:08:13
Notification date : 2017-07-11 11:55:50 Publication date: 2017-08-04 12:19:42 

Pomorski Wojewódzki Inspektor Inspekcji Handlowej w Gdasku  (Poland)

Pomorskie Provincial Inspector of the Trade Inspection Authority in Gdańsk

NOTIFIED - (Date of notification:  2018-05-22)

1. CONTACT DETAILS

ul. M. Konopnickiej 4 
80-240 Gdańsk
Poland 

Email address: sekretariat@ihgd.pl
Website: http://ihgd.pl/
Phone: 58 341 08 77
Fax: 58 341 08 77

This ADR entity was first notified by Poland

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Transport services

Tram, bus, metro and underground
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Both (C2B and B2C)

Poland

Pomorskie

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Polish

The entity accepts submissions in the following languages:

Polish

The procedure has an average length of 40 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Pomorski Wojewódzki Inspektor Inspekcji Handlowej w Gdańsku (Version 2 - Current one)

Creation date: 2018-05-22 11:07:46 Modification date:  2018-05-22 11:10:12
Notification date : 2018-05-22 11:10:13 Publication date: 2018-05-24 15:58:05 

Pomorski Wojewódzki Inspektor Inspekcji Handlowej w Gdańsku (Version 1)

Creation date: 2017-07-06 15:14:57 Modification date:  2018-05-22 11:07:46
Notification date : 2017-07-11 11:55:50 Publication date: 2017-09-08 11:03:36 

Prezes Urzdu Komunikacji Elektronicznej  (Poland)

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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President of the Office of Electronic Communications

NOTIFIED - (Date of notification:  2017-12-14)

1. CONTACT DETAILS

Giełdowa 7/9
01-211 Warszawa
Poland 

Email address: cik@uke.gov.pl
Website: http://uke.gov.pl/
Phone: 22 53 49 225
Fax: 22 53 49 195

This ADR entity was first notified by Poland

2. TYPE AND SECTOR OF DISPUTES

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Consumers against traders (C2B)

Poland

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Polish

The entity accepts submissions in the following languages:

Polish

The procedure has an average length of 30 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Prezes Urzędu Komunikacji Elektronicznej (Version 2 - Current one)

Creation date: 2017-12-14 16:02:40 Modification date:  2017-12-14 16:02:50
Notification date : 2017-12-14 16:02:50 Publication date: 2017-12-14 16:40:40 

Prezes Urzędu Komunikacji Elektronicznej (Version 1)

Creation date: 2017-03-07 09:08:31 Modification date:  2017-12-14 16:02:40
Notification date : 2017-03-09 14:18:50 Publication date: 2017-03-23 14:29:11 

Rzecznik Finansowy (Poland)

Financial Ombudsman

NOTIFIED - (Date of notification:  2017-03-14)

1. CONTACT DETAILS

Al. Jerozolimskie 87
02-001 Warszawa
Poland 

Email address: postepowania.odr@rf.gov.pl
Website: http://rf.gov.pl/polubowne
Phone: 223337326
Fax: 223337329

This ADR entity was first notified by Poland

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

Consumers against traders (C2B)

Poland

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

No fees have to be paid by the trader

Fees details:
Clients of financial market entities are required to pay a fee of PLN 50 (in words: fifty zlotys) upon submitting an application to initiate proceedings. In
particularly well-founded cases the Ombudsman may exempt the client from paying the fee.

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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The entity is handling the procedure in the following languages:

Polish

The entity accepts submissions in the following languages:

Polish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Rzecznik Finansowy (Version 1 - Current one)

Creation date: 2017-03-10 10:29:38 Modification date:  2017-03-14 09:44:49
Notification date : 2017-03-14 09:44:49 Publication date: 2017-05-02 14:58:12 

Rzecznik Praw Pasaera Kolei przy Prezesie Urzdu Transportu Kolejowego  (Poland)

Rail Passenger Ombudsman under the President of the Office of Rail Transport

NOTIFIED - (Date of notification:  2017-08-07)

1. CONTACT DETAILS

Al. Jerozolimskie 134
02-305 Warszawa
Poland 

Email address: rzecznik@pasazer.gov.pl
Website: http://pasazer.gov.pl
Phone: 22 749 13 90
Fax: 22 749 14 01

This ADR entity was first notified by Poland

2. TYPE AND SECTOR OF DISPUTES

Transport services

Railways
Transport infrastructure services
Other

Consumers against traders (C2B)

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

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Consumers against traders (C2B)

Poland

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Polish

The entity accepts submissions in the following languages:

Polish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Rzecznik Praw Pasażera Kolei przy Prezesie Urzędu Transportu Kolejowego (Version 2 - Current one)

Creation date: 2017-08-07 12:09:18 Modification date:  2017-08-07 12:11:17
Notification date : 2017-08-07 12:11:17 Publication date: 2017-08-10 11:00:11 

Rzecznik Praw Pasażera Kolei przy Prezesie Urzędu Transportu Kolejowego (Version 1)

Creation date: 2017-05-15 10:18:51 Modification date:  2017-08-07 12:09:18
Notification date : 2017-05-17 09:47:00 Publication date: 2017-06-02 17:39:42 

Rzecznik Praw Pasaerów przy Prezesie Urzdu Lotnictwa Cywilnego (spory z zakresu usug transportu lotniczego wynikajce z
rozporzdze: 261/2004/WE i 2111/2005/WE)  (Poland)

The Passengers’ Ombudsman at the office of the Chairman of the Civil Aviation Authority (air transport disputes arising from Regulations: (EC) No 261/2004 and
(EC) No 2111/2005)

NOTIFIED - (Date of notification:  2019-04-08)

1. CONTACT DETAILS

M. Flisa 2
02-247 Warszawa
Poland 

Email address: pasazerlotniczy@ulc.gov.pl
Website: http://pasazerlotniczy.gov.pl
Phone: 22 520 72 34

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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Phone: 22 520 72 34
Fax: 22 520 73 00

This ADR entity was first notified by Poland

2. TYPE AND SECTOR OF DISPUTES

Transport services

Airlines

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
Polish

The entity accepts submissions in the following languages:

English
Polish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Rzecznik Praw Pasażerów przy Prezesie Urzędu Lotnictwa Cywilnego (spory z zakresu usług transportu lotniczego wynikające z rozporządzeń:
261/2004/WE i 2111/2005/WE) (Version 1 - Current one)

Creation date: 2019-04-05 11:07:55 Modification date:  2019-04-08 15:44:03
Notification date : 2019-04-08 15:44:03 Publication date: 2019-09-11 13:30:06 

Sd Polubowny przy Komisji Nadzoru Finansowego  (Poland)

Arbitration Court at the Polish Financial Supervision Authority

NOTIFIED - (Date of notification:  2017-07-20)

1. CONTACT DETAILS

Pl. Powstańców Warszawy 1
00-030 Warszawa
Poland 

Email address: sad.polubowny@knf.gov.pl
Website: http://www.knf.gov.pl/dla_konsumenta/sad_polubowny
Phone: 022 262 40 54
Fax: 022 262 40 74

This ADR entity was first notified by Poland

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

Both (C2B and B2C)

Poland

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Fixed fee

Fees details:
The fee for mediation proceedings amounts to PLN 50. The fee is payable by the applicant. The fee is non-refundable.
The fee for simplified arbitration proceedings amounts to PLN 150. The fee is payable by the claimant. The fee is non-refundable.

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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The fee for simplified arbitration proceedings amounts to PLN 150. The fee is payable by the claimant. The fee is non-refundable.
In particularly justified cases, the President of the Arbitration Court may, at the request of either party, fully or partly exempt it from its obligation to pay the
fee.

The entity is handling the procedure in the following languages:

Polish

The entity accepts submissions in the following languages:

Polish

The procedure has an average length of 57 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

This entity might reach more than one type of outcome. It might be binding on consumers and traders , or non-binding 

The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold

4. HISTORY

Sąd Polubowny przy Komisji Nadzoru Finansowego (Version 1 - Current one)

Creation date: 2017-07-19 09:45:48 Modification date:  2017-07-20 08:20:04
Notification date : 2017-07-20 08:20:05 Publication date: 2017-08-10 11:00:11 

lski Wojewódzki Inspektor Inspekcji Handlowej w Katowicach  (Poland)

Śląskie Provincial Inspector of the Trade Inspection Authority in Katowice

NOTIFIED - (Date of notification:  2018-05-22)

1. CONTACT DETAILS

ul. Brata Alberta 4 
40-951 Katowice
Poland 

Email address: sekretariat@katowice.wiih.gov.pl
Website: http://www.katowice.wiih.gov.pl/
Phone: 32 35 68 100
Fax: 32 255 10 12

This ADR entity was first notified by Poland

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Transport services

Tram, bus, metro and underground
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Both (C2B and B2C)

Poland

Śląskie

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Polish

The entity accepts submissions in the following languages:

Polish

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

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The procedure has an average length of 40 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Śląski Wojewódzki Inspektor Inspekcji Handlowej w Katowicach (Version 2 - Current one)

Creation date: 2018-05-22 11:05:24 Modification date:  2018-05-22 11:10:15
Notification date : 2018-05-22 11:10:16 Publication date: 2018-05-24 15:58:33 

Śląski Wojewódzki Inspektor Inspekcji Handlowej w Katowicach (Version 1)

Creation date: 2017-07-06 15:16:47 Modification date:  2018-05-22 11:05:24
Notification date : 2017-07-11 11:55:51 Publication date: 2017-08-04 12:40:37 

witokrzyski Wojewódzki Inspektor Inspekcji Handlowej w Kielcach  (Poland)

Świętokrzyskie Provincial Inspector of the Trade Inspection Authority in Kielce

NOTIFIED - (Date of notification:  2018-05-22)

1. CONTACT DETAILS

ul. Sienkiewicza 76 
25-501 Kielce
Poland 

Email address: wiih.kielce@pro.onet.pl
Website: http://www.wiihkielce.pl/
Phone: 41 366 19 41
Fax: 41 366 22 34

This ADR entity was first notified by Poland

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Transport services

Tram, bus, metro and underground
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Both (C2B and B2C)

Poland

Świętokrzyskie

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Polish

The entity accepts submissions in the following languages:

Polish

The procedure has an average length of 40 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Świętokrzyski Wojewódzki Inspektor Inspekcji Handlowej w Kielcach (Version 2 - Current one)

Creation date: 2018-05-22 11:02:21 Modification date:  2018-05-22 11:10:16
Notification date : 2018-05-22 11:10:16 Publication date: 2018-05-24 15:58:33 

Świętokrzyski Wojewódzki Inspektor Inspekcji Handlowej w Kielcach (Version 1)

Creation date: 2017-07-06 15:23:51 Modification date:  2018-05-22 11:02:21
Notification date : 2017-07-11 11:55:51 Publication date: 2017-09-08 11:03:36 

Warmisko-Mazurski Wojewódzki Inspektor Inspekcji Handlowej w Olsztynie  (Poland)

Warmińsko-Mazurskie Provincial Inspector of the Trade Inspection Authority in Olsztyn

NOTIFIED - (Date of notification:  2018-05-22)

1. CONTACT DETAILS

ul. Dąbrowszczaków 10 
10-540 Olsztyn
Poland 

Email address: olsztyn@ih.olsztyn.pl
Website: http://www.ih.olsztyn.pl/
Phone: 89 527 27 65
Fax: 89 527 42 51

This ADR entity was first notified by Poland

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Other

Energy and Water

Water

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Transport services

Tram, bus, metro and underground
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Both (C2B and B2C)

Poland

Warmińsko-mazurskie

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Polish

The entity accepts submissions in the following languages:

Polish

The procedure has an average length of 40 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Warmińsko-Mazurski Wojewódzki Inspektor Inspekcji Handlowej w Olsztynie (Version 2 - Current one)

Creation date: 2018-05-22 11:07:19 Modification date:  2018-05-22 11:10:13
Notification date : 2018-05-22 11:10:13 Publication date: 2018-05-24 15:58:05 

Warmińsko-Mazurski Wojewódzki Inspektor Inspekcji Handlowej w Olsztynie (Version 1)

Creation date: 2017-07-06 15:25:30 Modification date:  2018-05-22 11:07:19
Notification date : 2017-07-11 11:55:51 Publication date: 2017-08-31 15:16:43 

Wielkopolski Wojewódzki Inspektor Inspekcji Handlowej w Poznaniu  (Poland)

Wielkopolskie Provincial Inspector of the Trade Inspection Authority in Poznań

NOTIFIED - (Date of notification:  2018-05-22)

1. CONTACT DETAILS

al. Marcinkowskiego 3 
60-967 Poznań
Poland 

Email address: sekretariat@poznan.wiih.gov.pl
Website: http://poznan.wiih.gov.pl/cms/
Phone: 61 850 73 55
Fax: 61 851 75 76

This ADR entity was first notified by Poland

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Transport services

Tram, bus, metro and underground
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Both (C2B and B2C)

Poland

Wielkopolskie

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Polish

The entity accepts submissions in the following languages:

Polish

The procedure has an average length of 40 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Wielkopolski Wojewódzki Inspektor Inspekcji Handlowej w Poznaniu (Version 2 - Current one)

Creation date: 2018-05-22 11:06:53 Modification date:  2018-05-22 11:10:13
Notification date : 2018-05-22 11:10:14 Publication date: 2018-05-24 15:58:33 

Wielkopolski Wojewódzki Inspektor Inspekcji Handlowej w Poznaniu (Version 1)

Creation date: 2017-07-06 15:27:27 Modification date:  2018-05-22 11:06:53
Notification date : 2017-07-11 11:55:51 Publication date: 2017-08-31 15:16:43 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Zachodniopomorski Wojewódzki Inspektor Inspekcji Handlowej w Szczecinie  (Poland)

Zachodniopomorskie Provincial Inspector of the Trade Inspection Authority in Szczecin

NOTIFIED - (Date of notification:  2018-05-22)

1. CONTACT DETAILS

ul. Wały Chrobrego 4 
70-502 Szczecin
Poland 

Email address: sekretariat@wiih.pomorzezachodnie.pl
Website: http://www.wiih.pomorzezachodnie.pl/
Phone: 91 422 52 39
Fax: 91 422 54 41

This ADR entity was first notified by Poland

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Gambling, lotteries
Other leisure services

Transport services

Tram, bus, metro and underground
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Both (C2B and B2C)

Poland

Zachodniopomorskie

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Polish

The entity accepts submissions in the following languages:

Polish

The procedure has an average length of 40 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Zachodniopomorski Wojewódzki Inspektor Inspekcji Handlowej w Szczecinie (Version 2 - Current one)

Creation date: 2018-05-22 11:06:16 Modification date:  2018-05-22 11:10:14
Notification date : 2018-05-22 11:10:15 Publication date: 2018-05-24 15:58:33 

Zachodniopomorski Wojewódzki Inspektor Inspekcji Handlowej w Szczecinie (Version 1)

Creation date: 2017-07-06 15:28:56 Modification date:  2018-05-22 11:06:16
Notification date : 2017-07-11 11:55:51 Publication date: 2017-08-31 15:16:43 

Zwizek Banków Polskich Bankowy Arbitra Konsumencki  (Poland)

Polish Bank Association – Banking Ombudsman Scheme 

NOTIFIED - (Date of notification:  2018-04-04)

1. CONTACT DETAILS

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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ul. Herberta 8
00-380 Warszawa
Poland 

Email address: arbiter@zbp.pl
Website: http://https://zbp.pl/dla-konsumentow/arbiter-bankowy/dzialalnosc
Phone: +48 22 48 68 400
Fax: +48 22 48 68 403

This ADR entity was first notified by Poland

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Insurance - Other

Consumers against traders (C2B)

Poland

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

No fees have to be paid by the trader

Fees details:
Consumers are required to pay a fee of PLN 50 (fifty zlotys) upon submitting an application to start proceedings before the Banking Ombudsman. Where
the amount in dispute is less than PLN 50, the application to start proceedings is subject to a fee of PLN 20 (twenty zlotys).

The entity is handling the procedure in the following languages:

Polish

The entity accepts submissions in the following languages:

Polish

The procedure has an average length of 50 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Związek Banków Polskich Bankowy Arbitraż Konsumencki (Version 3 - Current one)

Creation date: 2019-04-30 09:10:59 Modification date:  2019-04-30 09:11:05
Notification date : 2019-04-30 09:11:06 Publication date: 2019-04-30 16:11:18 

Związek Banków Polskich Bankowy Arbitraż Konsumencki (Version 2)

Creation date: 2018-04-04 11:58:09 Modification date:  2019-04-30 09:10:59
Notification date : 2018-04-04 11:58:19 Publication date: 2018-04-09 16:04:09 

Związek Banków Polskich Bankowy Arbitraż Konsumencki (Version 1)

Creation date: 2017-03-02 14:41:52 Modification date:  2018-04-04 11:58:09
Notification date : 2017-03-02 15:55:03 Publication date: 2017-04-26 10:11:08 

Associação de Arbitragem de Conflitos de Consumo do Distrito de Coimbra  (Portugal)

Coimbra District Arbitration Association for Consumer Disputes

NOTIFIED - (Date of notification:  2019-10-09)

1. CONTACT DETAILS

Avenida Fernão de Magalhães, 240 – 1.
3000172 Coimbra
Portugal 

Email address: geral@centrodearbitragemdecoimbra.com
Website: http://www.centrodearbitragemdecoimbra.com
Phone: + 351 239 821 690 
Fax: + 351 239 821690

This ADR entity was first notified by Portugal

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Prescribed medication
Over-the-counter medication
Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Portugal

Mira
Miranda do Douro
Montemor-o-Velho
Oliveira do Hospital
Penacova
Penela
Soure
Tábua
Vila Nova de Poiares
Arganil
Cantanhede
Coimbra
Condeixa-a-Nova
Figueira da Foz
Góis
Lousã

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Portuguese

The entity accepts submissions in the following languages:

Portuguese

The procedure has an average length of 65 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Associação de Arbitragem de Conflitos de Consumo do Distrito de Coimbra (Version 2 - Current one)

Creation date: 2019-10-09 12:00:12 Modification date:  2019-10-09 12:02:22
Notification date : 2019-10-09 12:02:23 Publication date: 2019-11-06 18:06:25 

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra (Version 1)

Creation date: 2016-02-22 11:55:41 Modification date:  2019-10-09 12:00:12
Notification date : 2016-02-22 13:10:04 Publication date: 2016-03-08 09:43:25 

CASA - Centro de Arbitragem do Sector Automóvel  (Portugal)

CASA - Arbitration Centre for the Automotive Sector

NOTIFIED - (Date of notification:  2016-01-21)

1. CONTACT DETAILS

Avenida da República 44, 3 esq
1050194 Lisboa
Portugal 

Email address: info@arbitragemauto.pt 
Website: http://www.arbitragemauto.pt/ 
Phone: + 351 217951696 
Fax: + 351 217952122

This ADR entity was first notified by Portugal

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Fuels and lubricants for vehicles and other means of personal transport
Other

General Consumer Services

Maintenance and repair of vehicles and other transport

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Portugal

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
The consumer must pay a fee of EUR 10 when lodging the complaint procedure.
If the matter proceeds to conciliation and arbitration, each party shall pay a preliminary fee based on the amount in dispute, between EUR 40 (minimum)
and EUR 660 (maximum), in accordance with the table annexed to the Regulation of the Centre. 
If the parties choose to have the case handled by the courts, the preliminary fee is increased by 10% in accordance with the amounts listed in the table.

The entity is handling the procedure in the following languages:

Portuguese

The entity accepts submissions in the following languages:

Portuguese

The procedure has an average length of 55 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

This entity might reach more than one type of outcome. It might be binding upon agreement by one or both parties, or non-binding 

The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

CASA - Centro de Arbitragem do Sector Automóvel (Version 1 - Current one)

Creation date: 2016-01-19 13:49:57 Modification date:  2016-01-21 15:51:27
Notification date : 2016-01-21 15:51:27 Publication date: 2016-02-12 14:15:14 

Centro de Arbitragem da Universidade Autónoma de Lisboa  (Portugal)

Lisbon Autonomous University Arbitration Centre

NOTIFIED - (Date of notification:  2018-06-25)

1. CONTACT DETAILS

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

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Rua de Santa Marta 43-E, 1ºC
1150293 Lisboa
Portugal 

Email address: centrodearbitragem@autonoma.pt 
Website: http://www.arbitragem.autonoma.pt 
Phone: 213177603
Fax: 

This ADR entity was first notified by Portugal

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Prescribed medication
Over-the-counter medication
Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Portugal

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
EUR 10 per mediation
Arbitration – variable rate only charged from EUR 200 of the cost of the dispute

The entity is handling the procedure in the following languages:

English
French
German
Portuguese
Spanish

The entity accepts submissions in the following languages:

English
French
German
Portuguese
Spanish

The procedure has an average length of 30 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Centro de Arbitragem da Universidade Autónoma de Lisboa (Version 2 - Current one)

Creation date: 2018-06-25 17:42:55 Modification date:  2018-06-25 17:43:09
Notification date : 2018-06-25 17:43:10 Publication date: 2018-06-28 00:04:39 

Centro de Arbitragem da Universidade Autónoma de Lisboa (Version 1)

Creation date: 2016-09-22 18:21:45 Modification date:  2018-06-25 17:42:55
Notification date : 2016-09-22 18:31:32 Publication date: 2016-10-07 16:36:13 

Centro de Arbitragem de Conflitos de Consumo da Consumo da Região Autónoma da Madeira  (Portugal)

Autonomous Region of Madeira Arbitration Centre for Consumer Disputes

NOTIFIED - (Date of notification:  2016-04-06)

1. CONTACT DETAILS

Rua Direita 27 1 Andar
9050405 Funchal
Portugal 

Email address: centroarbitragem.srias@madeira.gov.pt
Website: http://www.srrh.gov-madeira.pt
Phone: 291 215 070 
Fax: 

This ADR entity was first notified by Portugal

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Prescribed medication
Over-the-counter medication
Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Portugal

Ponta do Sol
Porto Moniz
Porto Santo
Ribeira Brava
Santa Cruz
Santana
São Vicente
Calheta (Madeira)
Câmara de Lobos
Funchal
Machico

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Portuguese

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The entity accepts submissions in the following languages:

Portuguese

The procedure has an average length of 45 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding upon agreement by one or both parties 

The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold

4. HISTORY

Centro de Arbitragem de Conflitos de Consumo da Consumo da Região Autónoma da Madeira (Version 2 - Current one)

Creation date: 2016-04-06 12:00:38 Modification date:  2016-04-06 12:01:03
Notification date : 2016-04-06 12:01:03 Publication date: - 

Centro de Arbitragem de Conflitos de Consumo da Consumo da Região Autónoma da Madeira (Version 1)

Creation date: 2016-03-18 17:23:53 Modification date:  2016-04-06 12:00:38
Notification date : 2016-03-18 17:55:33 Publication date: 2016-04-14 09:35:48 

Centro de Arbitragem de Conflitos de Consumo de Lisboa  (Portugal)

Lisbon Arbitration Centre for Consumer Disputes

NOTIFIED - (Date of notification:  2016-01-21)

1. CONTACT DETAILS

Rua dos Douradores 108 a 116 2. e 3. Pisos
1100207 Lisboa
Portugal 

Email address: director@centroarbitragemlisboa.pt
Website: http://www.centroarbitragemlisboa.pt
Phone: +351 218807030
Fax: +351 218807038

This ADR entity was first notified by Portugal

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Prescribed medication
Over-the-counter medication
Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Portugal

Moita
Montijo
Odivelas

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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Oeiras
Palmela
Seixal
Sesimbra
Setúbal
Sintra
Vila Franca de Xira
Alcochete
Almada
Amadora
Barreiro
Cascais
Lisboa
Loures
Mafra

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
Mediation

: consumers pay a €10.00 fee

Arbitration

: to be paid by each party

Disputes up to €200.00 - free of charge                  
- from €200.01 to €1000.00 - €20                   
- from €1000.01 to €2000.00 - €30                    
- from €2000.01 to €5000.00 - €40

The entity is handling the procedure in the following languages:

Portuguese

The entity accepts submissions in the following languages:

English
French
Portuguese
Spanish

The procedure has an average length of 40 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

This entity might reach more than one type of outcome. It might be binding upon agreement by one or both parties, or non-binding 

The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold

4. HISTORY

Centro de Arbitragem de Conflitos de Consumo de Lisboa (Version 1 - Current one)

Creation date: 2016-01-19 20:14:21 Modification date:  2016-01-21 16:48:13
Notification date : 2016-01-21 16:48:13 Publication date: 2016-02-10 12:23:53 

Centro de Informação de Consumo e Arbitragem do Porto  (Portugal)

Porto Consumer Information and Arbitration Centre

NOTIFIED - (Date of notification:  2016-05-19)

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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1. CONTACT DETAILS

Rua Damião de Gois, n. 31 –Loja 6 
4050225 Porto
Portugal 

Email address: cicap@cicap.pt
Website: http://www.cicap.pt
Phone: + 351 225508349
Fax: +351 22 502 6109

This ADR entity was first notified by Portugal

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Prescribed medication
Over-the-counter medication

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Over-the-counter medication
Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Portugal

Matosinhos
Oliveira de Azeméis
Paredes
Porto
Póvoa de Varzim
Santa Maria da Feira
Santo Tirso
São João da Madeira
Trofa
Vale de Cambra
Valongo
Vila do Conde
Vila Nova de Gaia
Arouca
Espinho
Gondomar
Maia

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

Variable fee

Fees details:
INFORMATION/MEDIATION  -

EUR 10.00

 
                    CONCILIATION/ARBITRATION *
 
                   Up to EUR 200 EUR 10.00
                   EUR 200.01 to EUR 1 000.00 EUR 15.00
                  EUR 1 000.01 to EUR 5 000.00 EUR 20.00
                  EUR 5 000.01 to EUR 10 000.00 EUR 30.00
                EUR 10 000.01 to EUR 15 000.00 EUR 35.00
                From EUR 15 000.01 EUR 50.00
 
*Applicants (consumers) who do not reside in one of the municipalities with which agreements have been concluded and Respondents (undertakings)
subject to the necessary arbitration
 
Applicants from those places with agreements are exempt from payment. At the moment these are Maia, Matosinhos, Oliveira de Azeméis, Porto, Valongo
and Vila Nova de Gaia.
 
 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The entity is handling the procedure in the following languages:

English
French
Portuguese
Spanish

The entity accepts submissions in the following languages:

English
French
Portuguese
Spanish

The procedure has an average length of 30 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

This entity might reach more than one type of outcome. It might be binding upon agreement by one or both parties, or non-binding 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Centro de Informação de Consumo e Arbitragem do Porto (Version 2 - Current one)

Creation date: 2016-05-19 12:16:45 Modification date:  2016-05-19 12:17:02
Notification date : 2016-05-19 12:17:02 Publication date: - 

Centro de Informação de Consumo e Arbitragem do Porto (Version 1)

Creation date: 2016-03-01 15:20:55 Modification date:  2016-05-19 12:16:45
Notification date : 2016-03-02 12:53:44 Publication date: 2016-05-20 11:42:31 

CIAB - Centro de Informação Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)  (Portugal)

CIAB - Information, Mediation and Arbitration Centre for Consumer Disputes (Consumer Court of Arbitration) 

NOTIFIED - (Date of notification:  2016-01-21)

1. CONTACT DETAILS

Rua D. Afonso Henriques, 1 
4700030 Braga
Portugal 

Email address: geral@ciab.pt 
Website: http://www.ciab.pt
Phone: +351 253 617 604
Fax: +351 253 617 605

This ADR entity was first notified by Portugal

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Prescribed medication
Over-the-counter medication
Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

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Consumers against traders (C2B)

Portugal

Melgaço
Monção
Montalegre
Paredes de Coura
Ponte da Barca
Póvoa de Lanhoso
Terras de Bouro
Valença
Viana do Castelo
Vieira do Minho
Vila Nova de Cerveira
Vila Verde
Amares
Arcos de Valdevez
Barcelos
Braga
Caminha
Esposende

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Portuguese

The entity accepts submissions in the following languages:

Portuguese

The procedure has an average length of 59 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

This entity might reach more than one type of outcome. It might be binding upon agreement by one or both parties, or non-binding 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

CIAB - Centro de Informação Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo) (Version 1 - Current one)

Creation date: 2016-01-19 17:09:25 Modification date:  2016-01-21 16:09:52
Notification date : 2016-01-21 16:09:52 Publication date: 2016-02-10 12:23:53 

CIMAAL Associação Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve  (Portugal)

CIMAAL Association – Algarve Information, Mediation and Arbitration Centre for Consumer Disputes

NOTIFIED - (Date of notification:  2019-10-09)

1. CONTACT DETAILS

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Edifício Ninho de Empresas, Estrada da Penha
8005131 Faro
Portugal 

Email address: info@consumoalgarve.pt
Website: http://www.consumoalgarve.pt
Phone: + 351 289 823 135 
Fax: + 351 289 812 213 

This ADR entity was first notified by Portugal

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Prescribed medication
Over-the-counter medication
Medical devices and other physical aids used by patients

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Portugal

Monchique
Olhão
Portimão
São Brás de Alportel
Silves
Tavira
Vila do Bispo
Vila Real de Santo António
Albufeira
Alcoutim
Aljezur
Castro Marim
Faro
Lagoa (Algarve)
Lagos
Loulé

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
French
Portuguese
Spanish

The entity accepts submissions in the following languages:

English
French
Portuguese
Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

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This entity might reach more than one type of outcome. It might be binding upon agreement by one or both parties, or non-binding 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

CIMAAL Associação Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve (Version 2 - Current one)

Creation date: 2019-10-09 12:03:29 Modification date:  2019-10-09 12:03:39
Notification date : 2019-10-09 12:03:40 Publication date: 2019-11-06 18:06:25 

Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve (Version 1)

Creation date: 2016-03-01 14:46:05 Modification date:  2019-10-09 12:03:29
Notification date : 2016-03-01 15:02:15 Publication date: 2016-05-24 11:42:52 

CIMPAS - Centro de Informação Mediação e Provedoria de Seguros  (Portugal)

CIMPAS - Information, Mediation and Ombudsman Centre in the Insurance Sector

NOTIFIED - (Date of notification:  2016-03-17)

1. CONTACT DETAILS

Avenida Fontes Pereira de Melo n. 11 9 Esq
1050115 Lisboa
Portugal 

Email address: geral@cimpas.pt
Website: http://www.cimpas.pt
Phone: +351 213 827 700
Fax: +351 213 827 708

This ADR entity was first notified by Portugal

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

Consumers against traders (C2B)

Portugal

3. PROCEDURE

Fees have to be paid by the consumer

Variable fee

Fees have to be paid by the trader

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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Variable fee

Fees details:
Each party must pay 3% (between EUR 60 and EUR 600) of the amount in dispute, on submission of the petition and complaint to the court of arbitration. 

The entity is handling the procedure in the following languages:

Portuguese

The entity accepts submissions in the following languages:

Portuguese

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold

4. HISTORY

CIMPAS - Centro de Informação Mediação e Provedoria de Seguros (Version 2 - Current one)

Creation date: 2016-03-17 13:10:17 Modification date:  2016-03-17 13:10:53
Notification date : 2016-03-17 13:10:53 Publication date: - 

CIMPAS - Centro de Informação Mediação e Provedoria de Seguros (Version 1)

Creation date: 2016-01-20 13:08:46 Modification date:  2016-03-17 13:10:17
Notification date : 2016-01-25 15:58:28 Publication date: 2016-03-22 13:39:05 

CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (Portugal)

CNIACC - National Information and Arbitration Centre for Consumer Disputes

NOTIFIED - (Date of notification:  2018-06-25)

1. CONTACT DETAILS

Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide
4700030 Braga
Portugal 

Email address: geral@cniacc.pt
Website: http://www.cniacc.pt/
Phone: +351 253 619 107
Fax: 

This ADR entity was first notified by Portugal

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Prescribed medication
Over-the-counter medication
Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

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Other (Includes both goods and services)

Consumers against traders (C2B)

Portugal

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Portuguese

The entity accepts submissions in the following languages:

English
French
Italian
Portuguese
Spanish

The procedure has an average length of 60 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

This entity might reach more than one type of outcome. It might be binding upon agreement by one or both parties, or non-binding 

The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (Version 3 - Current one)

Creation date: 2019-10-09 12:01:50 Modification date:  2019-10-09 12:02:23
Notification date : 2019-10-09 12:02:24 Publication date: 2019-10-09 16:20:58 

CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (Version 2)

Creation date: 2018-06-25 17:38:11 Modification date:  2019-10-09 12:01:50
Notification date : 2018-06-25 17:39:08 Publication date: 2018-06-28 00:04:39 

CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (Version 1)

Creation date: 2016-01-21 12:44:25 Modification date:  2018-06-25 17:38:11
Notification date : 2016-01-21 17:05:05 Publication date: 2016-02-10 12:23:53 

Provedor do Cliente das Agências de Viagens e Turismo  (Portugal)

Consumer Ombudsman for Travel and Tourism Agencies

NOTIFIED - (Date of notification:  2016-03-30)

1. CONTACT DETAILS

Rua Rodrigues Sampaio n. 170 1
1169120 Lisboa
Portugal 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

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Email address: provedor@provedorapavt.com 
Website: http://www.provedorapavt.com/ 
Phone: + 351 213553010
Fax: + 351 213145080

This ADR entity was first notified by Portugal

2. TYPE AND SECTOR OF DISPUTES

Leisure Services

Travel agency services

Consumers against traders (C2B)

Portugal

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Portuguese

The entity accepts submissions in the following languages:

Portuguese

The procedure has an average length of 30 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on traders 

The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Provedor do Cliente das Agências de Viagens e Turismo (Version 1 - Current one)

Creation date: 2016-03-30 17:29:18 Modification date:  2016-03-30 17:52:29
Notification date : 2016-03-30 17:52:29 Publication date: 2016-07-11 11:17:17 

TRIAVE - Centro de Arbitragem de Conflitos de Consumo do do Ave, Tâmega e Sousa  (Portugal)

TRIAVE – Ave, Tâmega and Sousa Arbitration Centre for Consumer Disputes

NOTIFIED - (Date of notification:  2019-10-09)

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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1. CONTACT DETAILS

Rua Capitão Alfredo Guimarães n. 1
4800019 Guimarães
Portugal 

Email address: triave@gmail.com 
Website: http://www.triave.pt
Phone: +351 253422410
Fax: +351 253422411

This ADR entity was first notified by Portugal

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Prescribed medication
Over-the-counter medication
Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Portugal

Póvoa de Lanhoso
Póvoa de Varzim
Santo Tirso
Trofa
Vieira do Minho
Vila do Conde
Vila Nova de Famalicão
Vizela
Cabeceiras de Basto
Fafe
Felgueiras
Guimarães

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Portuguese

The entity accepts submissions in the following languages:

English
Portuguese

The procedure has an average length of 60 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

This entity might reach more than one type of outcome. It might be binding upon agreement by one or both parties, or non-binding 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

TRIAVE - Centro de Arbitragem de Conflitos de Consumo do do Ave, Tâmega e Sousa (Version 2 - Current one)

Creation date: 2019-10-09 12:05:26 Modification date:  2019-10-09 12:05:36
Notification date : 2019-10-09 12:05:37 Publication date: 2019-11-06 18:06:25 

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral (Version 1)

Creation date: 2016-01-19 19:25:00 Modification date:  2019-10-09 12:05:26
Notification date : 2016-01-21 16:31:22 Publication date: 2016-02-10 12:23:53 

Autoritatea Nationala pentru Protectia Consumatorilor - Directia de Solutionare Alternativa a Litigiilor  (Romania)

National Authority for Consumer Protection - Directorate for Alternative Dispute Resolution

NOTIFIED - (Date of notification:  2018-05-31)

1. CONTACT DETAILS

Blvd. Aviatorilor nr.72
011865 Bucuresti
Romania 

Email address: dsal@anpc.ro
Website: http://www.anpc.gov.ro/categorie/1271/sal
Phone: 0040213121275
Fax: 0040213143462

This ADR entity was first notified by Romania

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

General Consumer Services

Real estate services

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Consumers against traders (C2B)

Romania

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Romanian

The entity accepts submissions in the following languages:

Romanian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Autoritatea Nationala pentru Protectia Consumatorilor - Directia de Solutionare Alternativa a Litigiilor (Version 1 - Current one)

Creation date: 2018-05-31 14:19:51 Modification date:  2018-05-31 14:23:40
Notification date : 2018-05-31 14:23:40 Publication date: 2018-06-21 16:09:54 

Entitatea de Soluionare Alternativ a Litigiilor în domeniul financiar nonbancar ( SAL-FIN)  (Romania)

Alternative Dispute Resolution Entity in the Non-Banking Financial Field (SAL-FIN)

NOTIFIED - (Date of notification:  2019-12-12)

1. CONTACT DETAILS

Splaiul Independenei, nr. 15, sector 5
050092 Bucuresti
Romania 

Email address: office@salfin.ro
Website: http://www.salfin.ro
Phone: 0800825627
Fax: 021.659.60.51

This ADR entity was first notified by Romania

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life

Consumers against traders (C2B)

Romania

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Romanian

The entity accepts submissions in the following languages:

Romanian

The procedure has an average length of 47 day(s)

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

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The procedure has an average length of 47 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

This entity might reach more than one type of outcome. It might be binding on consumers and traders , or non-binding 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Entitatea de Soluţionare Alternativă a Litigiilor în domeniul financiar nonbancar ( SAL-FIN) (Version 1 - Current one)

Creation date: 2019-12-12 11:48:33 Modification date:  2019-12-12 12:23:59
Notification date : 2019-12-12 12:23:59 Publication date: 2020-10-06 12:31:44 

Slovenská asociácia poisovní (Slovakia)

Slovak Insurance Association

NOTIFIED - (Date of notification:  2018-03-19)

1. CONTACT DETAILS

Bajkalská 19B 
82101 Bratislava
Slovakia 

Email address: ombudsman@poistovaciombudsman.sk
Website: http://poistovaciombudsman.sk
Phone: +4210232101848
Fax: 

This ADR entity was first notified by Slovakia

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life

Consumers against traders (C2B)

Slovakia

3. PROCEDURE

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
Slovak

The entity accepts submissions in the following languages:

English
Slovak

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding upon agreement by one or both parties 

The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Slovenská asociácia poisťovní (Version 2 - Current one)

Creation date: 2018-02-20 09:12:41 Modification date:  2018-03-19 17:19:46
Notification date : 2018-03-19 17:19:46 Publication date: 2018-04-09 16:12:05 

Slovenská asociácia poisťovní (Version 1)

Creation date: 2017-04-05 14:18:33 Modification date:  2018-02-20 09:12:41
Notification date : 2017-05-05 10:34:58 Publication date: 2017-05-24 10:32:44 

Slovenská banková asociácia (Slovakia)

Slovak Banking Association

NOTIFIED - (Date of notification:  2018-09-25)

1. CONTACT DETAILS

Mýtna 7838/48
81107 Bratislava
Slovakia 

Email address: institutars@sbaonline.sk
Website: http://www.institutars.sk
Phone: 00421257205309
Fax: 

This ADR entity was first notified by Slovakia

2. TYPE AND SECTOR OF DISPUTES

Financial Services

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities

Consumers against traders (C2B)

Slovakia

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
Slovak

The entity accepts submissions in the following languages:

English
Slovak

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Slovenská banková asociácia (Version 3 - Current one)

Creation date: 2018-09-25 13:42:48 Modification date:  2018-09-25 13:43:26
Notification date : 2018-09-25 13:43:27 Publication date: 2018-10-18 23:11:06 

Bankový ombudsman Slovenskej bankovej asociácie (Version 2)

Creation date: 2018-02-20 09:11:38 Modification date:  2018-09-25 13:42:48
Notification date : 2018-03-19 17:19:46 Publication date: 2018-04-09 16:12:05 

Bankový ombudsman Slovenskej bankovej asociácie (Version 1)

Creation date: 2016-04-28 09:23:06 Modification date:  2018-02-20 09:11:38
Notification date : 2018-09-25 13:43:27 Publication date: 2016-05-24 09:23:47 

Slovenská obchodná inšpekcia  (Slovakia)

Slovak Trade Inspection

NOTIFIED - (Date of notification:  2016-01-27)

1. CONTACT DETAILS

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Prievozská 32
82799 Bratislava
Slovakia 

Email address: adr@soi.sk
Website: http://www.soi.sk
Phone: +421258272123
Fax: +421253414996

This ADR entity was first notified by Slovakia

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

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Consumers against traders (C2B)

Slovakia

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
Slovak

The entity accepts submissions in the following languages:

English
Slovak

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Slovenská obchodná inšpekcia (Version 1 - Current one)

Creation date: 2016-01-26 16:41:16 Modification date:  2016-01-27 14:18:24
Notification date : 2016-01-27 14:18:24 Publication date: 2016-02-11 16:38:48 

Spolonos ochrany spotrebiteov (S.O.S) Poprad  (Slovakia)

Consumer protection society (S.O.S) Poprad

NOTIFIED - (Date of notification:  2016-02-10)

1. CONTACT DETAILS

Bajkalská 2335/3
05801 Poprad
Slovakia 

Email address: info@sospotrebitelov.sk
Website: http://www.sospotrebitelov.sk
Phone: 0042152 2861300
Fax: 

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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This ADR entity was first notified by Slovakia

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi

Additional information

A. The entity is competent for disputes in the following sectors

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Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Slovakia

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
German
Slovak

The entity accepts submissions in the following languages:

English
German
Slovak

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Spoločnosť ochrany spotrebiteľov (S.O.S) Poprad (Version 1 - Current one)

Creation date: 2016-02-09 15:55:19 Modification date:  2016-02-10 16:28:38
Notification date : 2016-02-10 16:28:38 Publication date: 2016-02-25 14:18:21 

Úrad pre reguláciu elektronických komunikácií a poštových služieb  (Slovakia)

Regulatory Authority for Electronic Communications and Postal Services

NOTIFIED - (Date of notification:  2016-01-27)

1. CONTACT DETAILS

Továrenská 7

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

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82855 Bratislava
Slovakia 

Email address: ars@teleoff.gov.sk
Website: http://www.teleoff.gov.sk
Phone: +421 2 57881358
Fax: +421 2 5293 2096

This ADR entity was first notified by Slovakia

2. TYPE AND SECTOR OF DISPUTES

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Consumers against traders (C2B)

Slovakia

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
Slovak

The entity accepts submissions in the following languages:

English
Slovak

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Úrad pre reguláciu elektronických komunikácií a poštových služieb (Version 1 - Current one)

Creation date: 2016-01-26 16:36:48 Modification date:  2016-01-27 14:18:24
Notification date : 2016-01-27 14:18:24 Publication date: 2016-02-16 14:40:13 

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Úrad pre reguláciu sieových odvetví  (Slovakia)

Regulatory Office for Network Industries

NOTIFIED - (Date of notification:  2016-01-27)

1. CONTACT DETAILS

Bajkalská 27
82007 Bratislava
Slovakia 

Email address: ars@urso.gov.sk
Website: http://www.urso.gov.sk
Phone: +421 2 581 004 11 
Fax: +421 2 581 004 79

This ADR entity was first notified by Slovakia

2. TYPE AND SECTOR OF DISPUTES

Energy and Water

Water
Electricity
Gas
Other energy sources

Consumers against traders (C2B)

Slovakia

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
Slovak

The entity accepts submissions in the following languages:

English
Slovak

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Úrad pre reguláciu sieťových odvetví (Version 1 - Current one)

Creation date: 2016-01-26 09:26:18 Modification date:  2016-01-27 14:18:24
Notification date : 2016-01-27 14:18:24 Publication date: 2016-02-11 16:38:48 

Združenie na ochranu práv obana - AVES (Slovakia)

Association for the Protection of Citizens’ Rights – AVES

NOTIFIED - (Date of notification:  2021-09-30)

1. CONTACT DETAILS

Jána Poničana 9
841 08 Bratislava 
Slovakia 

Email address: zdruzenie.aves@centrum.sk
Website: http://www.zdruzenieaves.sk
Phone: 0907 908 869
Fax: 

This ADR entity was first notified by Slovakia

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Prescribed medication
Over-the-counter medication
Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Slovakia

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Czech
English
German
Hungarian
Slovak

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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Slovak

The entity accepts submissions in the following languages:

Czech
English
German
Hungarian
Slovak

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Združenie na ochranu práv občana - AVES (Version 1 - Current one)

Creation date: 2021-09-22 16:53:51 Modification date:  2021-09-30 15:43:50
Notification date : 2021-09-30 15:43:50 Publication date: 2021-11-29 13:11:09 

Društvo mediatorjev Slovenije (Slovenia)

The Association of Mediators of Slovenia

NOTIFIED - (Date of notification:  2021-12-21)

1. CONTACT DETAILS

Poljanski nasip 2
1000 Ljubljana
Slovenia 

Email address: drustvo.mediatorjevslo@siol.net
Website: http://www.slo-med.si/
Phone: +386 31 591 744
Fax: 

This ADR entity was first notified by Slovenia

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Consumers against traders (C2B)

Slovenia

3. PROCEDURE

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

Fees details:
The remuneration of the person who conducts the dispute resolution proceedings and the costs of the proceedings are the same for all kinds of disputes
and are determined according to the value of the dispute. They range from EUR 45 to EUR 850 for disputes worth between EUR 100 to EUR 50 000. Both
are paid by the provider (trader).

The entity is handling the procedure in the following languages:

Slovenian

The entity accepts submissions in the following languages:

English
Slovenian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Društvo mediatorjev Slovenije (Version 3 - Current one)

Creation date: 2021-12-21 15:16:48 Modification date:  2021-12-21 15:17:09
Notification date : 2021-12-21 15:17:10 Publication date: 2022-01-06 11:38:41 

Društvo mediatorjev Slovenije (Version 2)

Creation date: 2020-07-23 11:55:06 Modification date:  2021-12-21 15:16:48
Notification date : 2020-07-23 11:55:42 Publication date: 2020-07-24 12:06:54 

Društvo mediatorjev Slovenije (Version 1)

Creation date: 2017-08-03 13:54:58 Modification date:  2020-07-23 11:55:06
Notification date : 2021-12-21 15:17:10 Publication date: 2017-09-14 10:41:32 

Evropski center za reševanje sporov  (Slovenia)

European Centre for Dispute Resolution

NOTIFIED - (Date of notification:  2016-03-14)

1. CONTACT DETAILS

Tomsiceva ulica 6
1000 Ljubljana
Slovenia 

Email address: info@ecdr.si
Website: http://www.ecdr.si
Phone: +386 (0) 8 205 65 90
Fax: +386 (0) 1 244 99 59

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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background image

This ADR entity was first notified by Slovenia

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco

Education

Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Slovenia

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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Fees details:
The service provider or trader pays a fee and administrative costs for a procedure based on the value of the dispute.
The fee for disputes up to EUR 500 is EUR 50 + administrative costs of EUR 5
The fee for disputes from EUR 500 to EUR 1 000 is EUR 100 + administrative costs of EUR 10
The fee for disputes from EUR 1 000 to EUR 2 000 is EUR 150 + administrative costs of EUR 25
The fee for disputes from EUR 2 000 to EUR 5 000 is EUR 300 + administrative costs of EUR 50
The fee for disputes from EUR 5 000 to EUR 25 000 is EUR 500 + administrative costs of EUR 100
The fee for disputes from EUR 25 000 to EUR 50 000 is EUR 1 000 + administrative costs of EUR 150
The fee for disputes from EUR 50 000 to EUR 100 000 is EUR 1 500 + administrative costs of EUR 250
The fee for disputes above EUR 100 000 is subject to an agreement

The entity is handling the procedure in the following languages:

English
Slovenian

The entity accepts submissions in the following languages:

English
Slovenian

The procedure has an average length of 30 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

This entity might reach more than one type of outcome. It might be binding on consumers and traders , or non-binding 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Evropski center za reševanje sporov (Version 2 - Current one)

Creation date: 2016-03-14 09:06:08 Modification date:  2016-03-14 09:06:47
Notification date : 2016-03-14 09:06:48 Publication date: - 

Evropski center za reševanje sporov (Version 1)

Creation date: 2016-02-22 17:24:24 Modification date:  2016-03-14 09:06:08
Notification date : 2016-02-23 10:25:07 Publication date: 2016-03-14 10:04:57 

Odvetnica mag. Nataša Mlakar Suki  (Slovenia)

Nataša Mlakar Sukič, Attorney-at-Law

NOTIFIED - (Date of notification:  2020-11-12)

1. CONTACT DETAILS

Kocbekova cesta 42
3202 Ljubečna
Slovenia 

Email address: info@mlakar-sukic.si
Website: http://www.mlakar-sukič.si
Phone: +386 41 527 505
Fax: 

This ADR entity was first notified by Slovenia

2. TYPE AND SECTOR OF DISPUTES

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

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2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco

Education

Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services

Health

Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Slovenia

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Fixed fee

Fees details:
The trader must pay the costs of the proceedings, which comprise a remuneration to the ADR body amounting to EUR 25 per every half hour of work
commenced, plus EUR 50 for every page of a decision commenced. Travel expenses (allowance per kilometre + parking fees) are charged when

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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commenced, plus EUR 50 for every page of a decision commenced. Travel expenses (allowance per kilometre + parking fees) are charged when
proceedings take place, with the agreement of the trader, outside the place of establishment of the ADR body (i.e. Ljubečna). The trader must also pay the
costs of providing the evidence (translation, interpreting, witnesses and experts). These costs must, exceptionally, be paid by the consumer if they request
an expert opinion that in the opinion of a neutral expert is not necessary.

The entity is handling the procedure in the following languages:

English
Slovenian

The entity accepts submissions in the following languages:

English
Slovenian

The procedure has an average length of 30 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

This entity might reach more than one type of outcome. It might be binding upon agreement by one or both parties, or non-binding 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Odvetnica mag. Nataša Mlakar Sukič (Version 3 - Current one)

Creation date: 2020-11-12 13:48:52 Modification date:  2020-11-12 13:50:53
Notification date : 2020-11-12 13:50:54 Publication date: 2020-11-18 16:55:49 

Odvetnica mag. Nataša Mlakar Sukič (Version 2)

Creation date: 2020-09-07 14:55:56 Modification date:  2020-11-12 13:48:52
Notification date : 2020-09-07 14:56:07 Publication date: 2020-10-06 12:31:44 

Odvetnica Nataša Mlakar Sukič (Version 1)

Creation date: 2018-08-17 15:00:15 Modification date:  2020-09-07 14:55:56
Notification date : 2018-08-17 15:13:47 Publication date: 2018-09-19 15:56:24 

Odvetnica Simona Goriup (Slovenia)

Attorney at Law Simona Goriup

NOTIFIED - (Date of notification:  2020-09-07)

1. CONTACT DETAILS

Miklošičeva cesta 26
1000 Ljubljana
Slovenia 

Email address: odvetnica.simona@goriup.si
Website: http://www.goriup.si
Phone: +386 1 430 08 18
Fax: +386 1 430 08 19

This ADR entity was first notified by Slovenia

2. TYPE AND SECTOR OF DISPUTES

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

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Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

A. The entity is competent for disputes in the following sectors

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Other (Includes both goods and services)

Consumers against traders (C2B)

Slovenia

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Fixed fee

Fees details:
The costs of the proceedings which include the remuneration of the person conducting the proceedings and the costs of adducing the evidence are
normally paid by the provider (trader). The remuneration ranges from EUR 50 to 600 EUR for disputes worth between EUR 500 and EUR 100 000. The
remuneration is decided upon separately if the dispute is worth more then EUR 100 000. The costs of adducing the evidence are paid by the provider
unless the consumer requests an expert opinion even if the person conducting the proceedings has assessed that this is not necessary for the resolution
of the dispute. The person conducting the proceedings can, in justified cases, request payment of travel expenses, which are also paid by the provider.

The entity is handling the procedure in the following languages:

Slovenian

The entity accepts submissions in the following languages:

English
Slovenian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding upon agreement by one or both parties 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Odvetnica Simona Goriup (Version 2 - Current one)

Creation date: 2020-09-07 09:08:31 Modification date:  2020-09-07 12:53:12
Notification date : 2020-09-07 12:53:13 Publication date: 2020-09-17 10:21:16 

Odvetnica Simona Goriup (Version 1)

Creation date: 2017-08-03 13:40:00 Modification date:  2020-09-07 09:08:31
Notification date : 2017-08-03 13:40:57 Publication date: 2018-01-29 15:29:16 

Odvetnik Aleksander Petrovi (Slovenia)

Aleksander Petrovič, Attorney-at-law

NOTIFIED - (Date of notification:  2019-11-07)

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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1. CONTACT DETAILS

Ulica XIV. divizije 8
3000 Celje
Slovenia 

Email address: odvetnik@opp.si
Website: http://www.opp.si
Phone: +386 3 490 19 20
Fax: +386 3 490 19 21

This ADR entity was first notified by Slovenia

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Slovenia

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
The trader shall pay the following costs:
– costs of proceedings, at EUR 50/hour;
– costs of conducting proceedings, payable promptly on completion of each part of the proceedings, e.g. the preparation of an agreement or decision;
– travel expenses in the case where the trader requests that the proceedings be held in a location other than the location determined by the provider of the
out-of-court dispute settlement procedure (IRPS) as the location of the proceedings (Celje);
– costs of production of evidence (costs of translation and expert opinions).
If the expert opinion is requested by the consumer then it shall be payable by the consumer. Any non-obligatory costs of authorised representatives shall
be payable by each party itself.

The entity is handling the procedure in the following languages:

Slovenian

The entity accepts submissions in the following languages:

English

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

This entity might reach more than one type of outcome. It might be binding on consumers and traders , or non-binding 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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4. HISTORY

Odvetnik Aleksander Petrovič (Version 1 - Current one)

Creation date: 2019-11-05 15:56:42 Modification date:  2019-11-07 12:11:36
Notification date : 2019-11-07 12:11:36 Publication date: 2020-02-19 17:24:48 

Odvetnik Bojan Lakoži  (Slovenia)

Bojan Lakožič, lawyer

NOTIFIED - (Date of notification:  2017-10-27)

1. CONTACT DETAILS

Titova 2A
2000 Maribor
Slovenia 

Email address: bojan@odvetnik-lakozic.si
Website: http://odvetnik-lakozic.si/irps.html
Phone: +386 2 251 53 70
Fax: +386 2 252 53 72

This ADR entity was first notified by Slovenia

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Consumers against traders (C2B)

Slovenia

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Fixed fee

Fees details:
With the exception of EUR 20which is paid by the consumer in all fields, except in the field of electricity and gas supply, the costs of the
proceedings are paid by the trader. The costs are divided into three categories: 1) remuneration to the provider of an out-of-court settlement for consumer
disputes, 2) travel expenses, daily allowances and miscellaneous compensations and 3) costs for adducing the evidence. Remuneration to the provider of
an out-of-court settlement for consumer disputes is EUR 25 for every hour commenced plus EUR 50 for every page of the decision commenced. Travel
expenses are counted only when the proceedings do not take place where the provider of an out-of-court settlement for consumer disputes is established,
and they comprise the costs of the travel ticket, or, in the case of travel by car, the allowance per kilometre. The costs for adducing the evidence include
possible costs for translating and interpreting, and the costs for witnesses and experts.  The costs for an expert can be paid exceptionally by the
consumer if they request such a service, even when the provider of an out-of-court settlement for consumer disputes deems that an expert
opinion is not necessary for the successful settlement of the dispute.

The entity is handling the procedure in the following languages:

English
Slovenian

The entity accepts submissions in the following languages:

English
Slovenian

The procedure has an average length of 30 day(s) 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

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The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

This entity might reach more than one type of outcome. It might be binding on consumers and traders , or non-binding 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Odvetnik Bojan Lakožič (Version 1 - Current one)

Creation date: 2017-10-27 11:43:04 Modification date:  2017-10-27 11:45:18
Notification date : 2017-10-27 11:45:18 Publication date: 2018-01-26 11:45:48 

Odvetnik Jurij Preložnik  (Slovenia)

Attorney-at-law Jurij Preložnik

NOTIFIED - (Date of notification:  2017-08-09)

1. CONTACT DETAILS

Ulica XIV. divizije 8
3000 Celje
Slovenia 

Email address: jurij@odvetnik-preloznik.si
Website: http://www.odvetnik-preloznik.si
Phone: +386 3 490 19 23
Fax: +386 3 490 19 23

This ADR entity was first notified by Slovenia

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Consumers against traders (C2B)

Slovenia

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
The costs of the proceedings are calculated on an hourly basis, at EUR 50 per hour + 22 % VAT Consumers pay the costs of a representative, if they use
one, plus the costs of adducing evidence, if they request an expert, even when the attorney-at-law, as the provider of the out-of-court settlement of the
dispute, has assessed that this would not be necessary to settle the dispute. 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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The entity is handling the procedure in the following languages:

Slovenian

The entity accepts submissions in the following languages:

English
Slovenian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

This entity might reach more than one type of outcome. It might be binding on consumers and traders , or non-binding 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Odvetnik Jurij Preložnik (Version 1 - Current one)

Creation date: 2017-08-09 13:18:15 Modification date:  2017-08-09 15:12:00
Notification date : 2017-08-09 15:12:00 Publication date: 2018-01-29 15:29:16 

Odvetniška družba Weber o.p. - d.o.o. (Slovenia)

NOTIFIED - (Date of notification:  2021-04-16)

1. CONTACT DETAILS

Pod hribom 55
1000 Ljubljana
Slovenia 

Email address: odvetnica@drweber.si
Website: http://drweber.si/
Phone: +386 40 251 002
Fax: +386 1 320 00 05

This ADR entity was first notified by Slovenia

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Prescribed medication
Over-the-counter medication
Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

B. The entity is competent for disputes initiated by

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Slovenia

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

Fees details:
This involves the costs of conducting the proceedings, travel expenses of the person conducting the proceedings and the costs of taking evidence. The
costs of taking evidence comprise the costs of expert witnesses, other experts, costs relating to the translation of documents, costs of possible witnesses
and so forth. The costs of taking evidence must be paid in advance upon receiving notice from the ADR provider, prior to evidence being taken. The costs
of the proceedings shall be borne by the offeror.
The costs of conducting the proceedings shall be charged in the amount of EUR 120 per hour (EUR 60 for each half hour started). For the drafting of a
decision, each page of the decision shall be charged in the amount of EUR 120 per written page (1 page = 1 500 characters without spaces). Upon
agreeing to the start of proceedings, the offeror shall be bound, within the same deadline as for the statement on the consumer’s initiative to start
proceedings, to conclude a written agreement with the provider regarding the level of costs for conducting the proceedings. The provider and offeror may
also specify a different way of charging costs in a separate written agreement. The costs of conducting the proceedings shall be charged on an ongoing
basis, following the performance of a specific operation or meeting or for the drafting of an agreement or decision, and the offeror shall be bound to pay
promptly, on the basis of the presented invoice, unless otherwise specified in a separate agreement.
The travel expenses of the person conducting the proceedings, specifically the costs arising when the proceedings are conducted away from the location
of the provider’s business address. In the event that the person conducting the proceedings travels in a private vehicle, they shall be entitled to an
allowance per kilometre covered and reimbursement of parking fees. The allowance per kilometre is set at EUR 0.37/km.
The proceedings are free of charge for the consumer. The consumer shall bear only the costs of their proxy or third parties, and the costs of an expert
opinion requested by the consumer, even if the provider concludes that it is possible to resolve the dispute without it.

The entity is handling the procedure in the following languages:

English
Slovenian

The entity accepts submissions in the following languages:

English
Slovenian

The procedure has an average length of 30 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

This entity might reach more than one type of outcome. It might be binding upon agreement by one or both parties, or non-binding 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Weber N., pravna svetovanja, analize in mediacije, d.o.o. (Version 3 - Current one)

Creation date: 2023-09-11 08:11:00 Modification date:  2023-09-11 08:11:35
Notification date : 2023-09-11 08:11:36 Publication date: - 

Odvetniška družba Weber o.p. - d.o.o. (Version 2)

Creation date: 2021-04-16 13:11:31 Modification date:  2023-09-11 08:11:00
Notification date : 2021-04-16 13:34:23 Publication date: 2021-07-07 15:19:40 

Odvetniška družba Weber o.p. - d.o.o. (Version 1)

Creation date: 2021-02-19 15:46:26 Modification date:  2021-04-16 13:11:31
Notification date : 2023-09-11 08:11:36 Publication date: - 

Odvetniška pisarna Devetak in partnerji d.o.o.  (Slovenia)

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Devetak in partnerji law firm

NOTIFIED - (Date of notification:  2016-11-28)

1. CONTACT DETAILS

Prvomajska ulica 23
5000 Nova gorica
Slovenia 

Email address: info@devetak.si
Website: http://www.devetak.si
Phone: +386 (0) 5 300 1400
Fax: +386 (0) 5 300 1404

This ADR entity was first notified by Slovenia

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Slovenia

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Consumer dispute resolution costs include: a fee for the out-of-court settlement procedure, travel expenses for the person conducting the procedure, and a
fee for gathering evidence. The fee for gathering evidence covers expenses for witnesses, any costs of translating documents or interpreting at hearings,
and expenses for judicial or any other experts. The cost for the procedure is calculated on the basis of an hourly rate, amounting to EUR 50. The cost for
preparing a decision is EUR 50 per page.

The entity is handling the procedure in the following languages:

English
German
Italian
Slovenian

The entity accepts submissions in the following languages:

English
German
Italian
Slovenian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

This entity might reach more than one type of outcome. It might be binding on consumers and traders , or non-binding 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Odvetniška pisarna Devetak in partnerji d.o.o. (Version 1 - Current one)

Creation date: 2016-11-28 13:04:36 Modification date:  2016-11-28 13:05:16
Notification date : 2016-11-28 13:05:16 Publication date: 2017-01-10 15:05:20 

PERSVET, izobraževanje, d.o.o. (Slovenia)

PERSVET, izobraževanje

NOTIFIED - (Date of notification:  2016-06-15)

1. CONTACT DETAILS

Radio cesta 5
1230 Domžale
Slovenia 

Email address: info@persvet.eu
Website: http://www.persvet.eu
Phone: +386 41 302 203
Fax: 

This ADR entity was first notified by Slovenia

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco

Education

Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Gambling, lotteries

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Slovenia

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

Fees details:
Mediation fees established by reference to the dispute amount:
up to EUR 1 000: an administrative fee of EUR 5, a mediator fee of EUR 30, totalling EUR 35
between EUR 1 001 and EUR 2 500: an administrative fee of EUR 7, a mediator fee of EUR 50, totalling EUR 57
between EUR 2 501 and EUR 5 000: an administrative fee of EUR 10, a mediator fee of EUR 75, totalling EUR 85
between EUR 5 001 and EUR 10 000: an administrative fee of EUR 15, a mediator fee of EUR 100, totalling EUR 115
between EUR 10 001 and EUR 20 000: an administrative fee of EUR 20, a mediator fee of EUR 130, totalling EUR 150
between EUR 20 001 and EUR 50 000: an administrative fee of EUR 25, a mediator fee of EUR 175, totalling EUR 200
above EUR 50 000: an administrative fee of EUR 30, a mediator fee of EUR 200, totalling EUR 230
Arbitration fees established by reference to the dispute amount:
up to EUR 1 000: an administrative fee of EUR 10, an arbitrator fee of EUR 50, totalling EUR 60
between EUR 1 001 and EUR 2 500: an administrative fee of EUR 15, an arbitrator fee of EUR 100, totalling EUR 115
between EUR 2 501 and EUR 5 000: an administrative fee of EUR 25, an arbitrator fee of EUR 150, totalling EUR 175
between EUR 5 001 and EUR 10 000: an administrative fee of EUR 35, an arbitrator fee of EUR 200, totalling EUR 235
between EUR 10 001 and EUR 20 000: an administrative fee of EUR 50, an arbitrator fee of EUR 250, totalling EUR 300
between EUR 20 001 and EUR 50 000: an administrative fee of EUR 65, an arbitrator fee of EUR 300, totalling EUR 365
above EUR 50 000: an administrative fee of EUR 80, an arbitrator fee of EUR 350, totalling EUR 430
The fees of a combined procedure (mediation + arbitration) are cumulative and include:
 an arbitration administrative fee + a mediator fee + an arbitrator fee)
In addition, the claimant, who has acknowledged PERSVET, izobraževanje, d.o.o. as being an out-of-court consumer dispute resolution entity,
shall pay an annual administrative fee of EUR 15 for micro and small enterprises and non-profit organisations, EUR 30 for medium-sized,
and EUR 50 for large enterprises. 
 
 

The entity is handling the procedure in the following languages:

English
Slovenian

The entity accepts submissions in the following languages:

English
Slovenian

The procedure has an average length of 30 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

This entity might reach more than one type of outcome. It might be binding on consumers and traders , or non-binding 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

PERSVET, izobraževanje, d.o.o. (Version 1 - Current one)

Creation date: 2016-06-15 15:42:46 Modification date:  2016-06-15 15:45:34
Notification date : 2016-06-15 15:45:34 Publication date: 2016-07-05 17:10:07 

Slovensko zavarovalno združenje, Gospodarsko interesno združenje  (Slovenia)

Slovenian Insurance Association, an economic interest grouping

NOTIFIED - (Date of notification:  2021-05-12)

1. CONTACT DETAILS

Železna cesta 14
1000 Ljubljana
Slovenia 

Email address: irps@zav-zdruzenje.si
Website: http://www.zav-zdruzenje.si/izvensodno-resevanje-potrosniskih-sporov/
Phone: + 386 (0) 1 3009 381
Fax: 

This ADR entity was first notified by Slovenia

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

Consumers against traders (C2B)

Slovenia

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

English
Slovenian

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The entity accepts submissions in the following languages:

English
Slovenian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Slovensko zavarovalno združenje, Gospodarsko interesno združenje (Version 2 - Current one)

Creation date: 2021-05-12 12:07:19 Modification date:  2021-05-12 12:07:38
Notification date : 2021-05-12 12:07:39 Publication date: 2021-05-17 09:53:21 

Slovensko zavarovalno združenje, Gospodarsko interesno združenje (Version 1)

Creation date: 2016-08-19 16:22:34 Modification date:  2021-05-12 12:07:19
Notification date : 2016-11-30 11:09:16 Publication date: 2017-02-23 09:59:07 

Združenje bank Slovenije, Gospodarsko interesno združenje  (Slovenia)

Bank Association of Slovenia – Economic Interest Grouping

NOTIFIED - (Date of notification:  2016-08-19)

1. CONTACT DETAILS

Šubičeva ulica 2
1000 Ljubljana
Slovenia 

Email address: izvajalec.irps@zbs-giz.si
Website: http://www.zbs-giz.si/zdruzenje-bank.asp?StructureId=1283
Phone: +386 (0)1 24 29 700
Fax: +386 (0)1 24 29 713

This ADR entity was first notified by Slovenia

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Insurance - Other

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

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Consumers against traders (C2B)

Slovenia

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
Financial services providers that are members of the Bank Association of Slovenia (ZBS) do not contribute any funds to the dispute resolution body for
out-of-court resolution of consumer disputes other than the ZBS membership fee; financial services providers that are not members of the ZBS must pay a
mutually agreed contribution prior to joining the dispute resolution scheme for out-of-court resolution of consumer disputes. The annual flat-rate
contribution for providers that are not members of the ZBS is between EUR 2,400.00 and 6,000.00, the exact amount to be stipulated in a contract
between the dispute resolution body for out-of-court resolution of consumer disputes and the financial services provider, and worked out on the basis of
the size of the provider and the estimated number of disputes. The ZBS and the financial services provider may also agree to a lower amount depending
on the complexity and the estimated number of disputes, as well as the time taken to resolve the dispute. The ZBS manages the technical and material
conditions of the out-of-court resolution of consumer disputes, entering into a contract with the mediator and the deputy mediator wherein the nature and
amount of the fee are not dependent on the outcome of the procedure.
 
 

The entity is handling the procedure in the following languages:

Slovenian

The entity accepts submissions in the following languages:

English
Slovenian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Združenje bank Slovenije, Gospodarsko interesno združenje (Version 3 - Current one)

Creation date: 2016-08-19 15:51:52 Modification date:  2016-08-19 15:51:57
Notification date : 2016-08-19 15:51:57 Publication date: 2016-12-07 12:10:44 

Združenje bank Slovenije, Gospodarsko interesno združenje (Version 2)

Creation date: 2016-08-19 15:50:05 Modification date:  2016-08-19 15:51:52
Notification date : 2016-08-19 15:50:14 Publication date: - 

Združenje bank Slovenije, Gospodarsko interesno združenje (Version 1)

Creation date: 2016-08-18 16:07:12 Modification date:  2016-08-19 15:50:05
Notification date : 2016-08-18 16:56:22 Publication date: - 

Združenje družb za upravljanje investicijskih skladov - GIZ (ZDU - GIZ) (Slovenia)

The Slovenian Investment Fund Association – GIZ (ZDU-GIZ).

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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NOTIFIED - (Date of notification:  2018-01-16)

1. CONTACT DETAILS

Čufarjeva 5
1000 Ljubljana
Slovenia 

Email address: arbitraza@zdu-giz.si
Website: http://www.zdu-giz.si
Phone: +386 1 430 4918
Fax: +386 1 430 4919

This ADR entity was first notified by Slovenia

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Investments, pensions and securities

Consumers against traders (C2B)

Slovenia

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

Fees have to be paid by the trader

Variable fee

Fees details:
The costs of the arbitration procedure include the arbitrator’s payment, an administrative cost, and expenses for using evidence. 
ZDU-GIZ is responsible for paying the administrative cost. 
The arbitrator’s payment varies between EUR 500 and EUR 2 000 according to the value of the dispute and is always paid by the provider. 
The expenses for using evidence include costs related to translating documents or interpreting, expenses for witnesses, and costs for procuring expert
opinions. The provider always pays the translation/interpreting costs and expenses for witnesses. In principle, the provider pays the costs of an expert
opinion, unless the consumer proposes using an expert despite the arbitrator considering that the dispute may be resolved without an expert opinion. 
In the event that the provider or the consumer has an authorised representative, each bears the respective costs relating thereto.

The entity is handling the procedure in the following languages:

English
Slovenian

The entity accepts submissions in the following languages:

English
Slovenian

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or of their representative

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Združenje družb za upravljanje investicijskih skladov - GIZ (ZDU - GIZ) (Version 2 - Current one)

Creation date: 2018-01-16 11:34:01 Modification date:  2018-01-16 11:34:19
Notification date : 2018-01-16 11:34:19 Publication date: 2018-01-16 12:29:03 

Združenje družb za upravljanje investicijskih skladov - GIZ (ZDU - GIZ) (Version 1)

Creation date: 2016-11-30 11:07:20 Modification date:  2018-01-16 11:34:01
Notification date : 2016-11-30 11:08:52 Publication date: 2017-12-14 14:25:13 

ASOCIACIÓN DE MEDIACIÓN “MEDIATION QUALITY”  (Spain)

MEDIATION ASSOCIATION ‘MEDIATION QUALITY’

NOTIFIED - (Date of notification:  2019-03-25)

1. CONTACT DETAILS

Rambla Catalunya 105, primero segunda, 08008 Barcelona
08008 Barcelona
Spain 

Email address: mediacion@mediationquality.com
Website: http://www.mediationquality.com
Phone: + 34 93 737 98 22
Fax: + 34 93 272 37 85

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Language, driving instruction and other private courses

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
The fee for disputes of EUR 500 is: EUR 50 plus EUR 5 for administrative costs.
The fee for disputes of between EUR 500 and EUR 1 000 is: EUR 100 plus EUR 10 for administrative costs.
The fee for disputes of between EUR 1 000 and EUR 2 000 is: EUR 150 plus EUR 25 for administrative costs.
The fee for disputes of between EUR 2 000 and EUR 5 000 is: EUR 300 plus EUR 50 for administrative costs.
The fee for disputes of between EUR 5 000 and EUR 10 000 is: EUR 500 plus EUR 100 for administrative costs.
The fee for disputes of between EUR 10 000 and EUR 25 000 is: EUR 1 000 plus EUR 150 for administrative costs.
The fee for disputes of between EUR 25 000 and EUR 50 000 is: EUR 1 500 plus EUR 250 for administrative costs.
The fee for disputes of more than EUR 50 000 will be subject to a specific agreement.
 
For any company with a quarterly volume exceeding 250 disputes, an agreement will be put in place.

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

ASOCIACIÓN DE MEDIACIÓN “MEDIATION QUALITY” (Version 2 - Current one)

Creation date: 2019-03-25 11:09:40 Modification date:  2019-03-25 11:09:49
Notification date : 2019-03-25 11:09:50 Publication date: 2019-04-10 17:55:51 

Asociación de Mediación “Mediation Quality” (Version 1)

Creation date: 2019-03-19 18:30:24 Modification date:  2019-03-25 11:09:40
Notification date : 2019-03-19 18:32:34 Publication date: - 

ASOCIACIÓN PARA EL AUTOCUIDADO DE LA SALUD (ANEFP) (Spain)

ASSOCIATION FOR SELF-CARE OF HEALTH (ANEFP)

NOTIFIED - (Date of notification:  2021-08-30)

1. CONTACT DETAILS

Villalar 13, 1º
28001 Madrid
Spain 

Email address: anefp@anefp.org
Website: http://anefp.org
Phone: 914353569
Fax: 

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Cosmetics and toiletries for personal care

Health

Over-the-counter medication
Other

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

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Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Fixed fee

Fees details:
• Partner and participating traders do not pay anything for the claims they submit (they already pay their corresponding fee).
• Traders that are not ANEFP members pay EUR 1 500 + VAT for every claim they submit.
• Consumers do not have to pay anything for the claims they submit.

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 15 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

ASOCIACIÓN PARA EL AUTOCUIDADO DE LA SALUD (ANEFP) (Version 1 - Current one)

Creation date: 2021-08-30 10:42:43 Modification date:  2021-08-30 11:36:54
Notification date : 2021-08-30 11:36:54 Publication date: 2021-11-30 16:53:14 

ASOCIACIÓN PARA LA AUTORREGULACIÓN DE LA COMUNICACIÓN COMERCIAL (AUTOCONTROL) (Spain)

ASSOCIATION FOR THE SELF-REGULATION OF COMMERCIAL COMMUNICATIONS (AUTOCONTROL)

NOTIFIED - (Date of notification:  2019-05-07)

1. CONTACT DETAILS

Calle Príncipe de Vergara, 109, 5ª planta
28002 Madrid
Spain 

Email address: autocontrol@autocontrol.es

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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Website: http://www.autocontrol.es
Phone: +34 91 309 66 37
Fax: +34 91 402 50 80

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
The fees are agreed on each year by Autocontrol’s Management Board, taking account of the following criteria:
— Type of service
— Member/Non-member
— Entity (advertisers, media, business associations, etc.)

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

ASOCIACIÓN PARA LA AUTORREGULACIÓN DE LA COMUNICACIÓN COMERCIAL (AUTOCONTROL) (Version 2 - Current one)

Creation date: 2019-05-07 10:55:14 Modification date:  2019-05-07 10:55:26
Notification date : 2019-05-07 10:55:26 Publication date: 2019-05-07 13:26:48 

ASOCIACIÓN PARA LA AUTORREGULACIÓN DE LA COMUNICACIÓN COMERCIAL (AUTOCONTROL) (Version 1)

Creation date: 2019-01-09 14:48:31 Modification date:  2019-05-07 10:55:14
Notification date : 2019-01-09 15:07:32 Publication date: 2019-02-11 14:17:55 

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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COMITÉ DE MEDIACIÓN DE LA ASOCIACIÓN CONFIANZA ONLINE (Spain)

MEDIATION COMMITTEE FOR CONFIANZA ONLINE ASSOCIATION

NOTIFIED - (Date of notification:  2021-10-20)

1. CONTACT DETAILS

Carrera San Jerónimo 18, 4º,1
28014 Madrid
Spain 

Email address: info@confianzaonline.es
Website: http://www.confianzaonline.es
Phone: +0034 913091347
Fax: 

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

Fees have to be paid by the trader

Variable fee

Fees details:
The fees are agreed on each year by the Management Board of Confianza Online Association, taking the following criteria into account:
-Number of claims and/or quota compliance, as appropriate.
-Membership/Non-membership
 

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

COMITÉ DE MEDIACIÓN DE LA ASOCIACIÓN CONFIANZA ONLINE (Version 5 - Current one)

Creation date: 2021-10-20 09:14:27 Modification date:  2021-10-20 09:14:39
Notification date : 2021-10-20 09:14:40 Publication date: 2021-10-27 18:02:07 

COMITÉ DE MEDIACIÓN DE LA ASOCIACIÓN CONFIANZA ONLINE (Version 4)

Creation date: 2021-10-05 12:43:16 Modification date:  2021-10-20 09:14:27
Notification date : 2021-10-05 12:43:32 Publication date: 2021-10-18 16:55:41 

COMITÉ DE MEDIACIÓN DE LA ASOCIACIÓN CONFIANZA ONLINE (Version 3)

Creation date: 2021-04-12 11:07:29 Modification date:  2021-10-05 12:43:16
Notification date : 2021-08-30 10:37:30 Publication date: 2021-08-30 12:36:04 

COMITÉ DE MEDIACIÓN DE LA ASOCIACIÓN CONFIANZA ONLINE (Version 2)

Creation date: 2019-03-28 11:22:59 Modification date:  2021-04-12 11:07:29
Notification date : 2019-03-28 11:23:14 Publication date: 2019-04-29 16:35:25 

COMITÉ DE MEDIACIÓN DE LA ASOCIACIÓN CONFIANZA ONLINE (Version 1)

Creation date: 2019-03-19 18:19:35 Modification date:  2019-03-28 11:22:59
Notification date : 2019-03-19 18:19:49 Publication date: - 

Junta Arbitral de Consumo de Cantabria  (Spain)

Consumer Arbitration Board of Cantabria

NOTIFIED - (Date of notification:  2021-11-19)

1. CONTACT DETAILS

Calle Albert Einstein número 4, Tercera planta, 
39004 Santander, Cantabria, 
Spain 

Email address: arbitralconsumo@cantabria.es
Website: https://dgicc.cantabria.es/detalle/-/journal_content/56_INSTANCE_DETALLE/16626/3454863://
Phone: 942208497
Fax: 

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Energy and Water

Water

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

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The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Junta Arbitral de Consumo de Cantabria (Version 1 - Current one)

Creation date: 2021-11-19 13:03:56 Modification date:  2021-11-19 13:10:42
Notification date : 2021-11-19 13:10:42 Publication date: 2021-12-10 14:18:51 

JUNTA ARBITRAL DE CONSUMO DE CASTILLA LA MANCHA (Spain)

CONSUMER ARBITRATION BOARD OF CASTILE-LA MANCHA

NOTIFIED - (Date of notification:  2018-07-25)

1. CONTACT DETAILS

CALLE AVENIDA DE FRANCIA, 4, TORRE VII
45071 TOLEDO
Spain 

Email address: arbitraje@jccm.es
Website: http://castillalamancha.es/gobierno/sanidad/actuaciones
Phone: +34 925 389 040
Fax: +34 925 269 397

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
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Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

JUNTA ARBITRAL DE CONSUMO DE CASTILLA LA MANCHA (Version 1 - Current one)

Creation date: 2018-07-24 13:58:30 Modification date:  2018-07-25 14:51:48
Notification date : 2018-07-25 14:51:48 Publication date: 2020-04-03 14:42:40 

JUNTA ARBITRAL DE CONSUMO DE CASTILLA Y LEÓN (Spain)

CONSUMER ARBITRATION BOARD OF CASTILLA Y LEÓN

NOTIFIED - (Date of notification:  2021-10-27)

1. CONTACT DETAILS

Calle Jacinto Benavente, nº 2
47195 Arroyo de la Encomienda (Valladolid)
Spain 

Email address: arbitrajeconsumo@jcyl.es
Website: https://consumo.jcyl.es/web/jcyl/Consumo/es/Plantilla66y33/1251181526148/_/_/_
Phone: +341 983412595
Fax: +341 983412538

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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background image

Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses

Energy and Water

Water
Electricity
Gas
Other energy sources

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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background image

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

JUNTA ARBITRAL DE CONSUMO DE CASTILLA Y LEÓN (Version 2 - Current one)

Creation date: 2021-10-27 10:06:56 Modification date:  2021-10-27 10:07:06
Notification date : 2021-10-27 10:07:07 Publication date: 2021-11-29 12:46:22 

JUNTA ARBITRAL DE CONSUMO DE CASTILLA Y LEÓN (Version 1)

Creation date: 2018-06-07 18:51:09 Modification date:  2021-10-27 10:06:56
Notification date : 2018-06-25 17:43:27 Publication date: 2018-07-16 16:57:43 

JUNTA ARBITRAL DE CONSUMO DE CATALUÑA (Spain)

CONSUMER ARBITRATION BOARD OF CATALONIA

NOTIFIED - (Date of notification:  2021-08-30)

1. CONTACT DETAILS

Carrer del Foc, 57
08038 BARCELONA
Spain 

Email address: jacc@gencat.cat
Website: http://consum.gencat.cat
Phone: 938574000
Fax: 

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses

Energy and Water

Water
Electricity
Gas

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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background image

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

JUNTA ARBITRAL DE CONSUMO DE CATALUÑA (Version 3 - Current one)

Creation date: 2021-04-12 11:06:03 Modification date:  2021-08-30 10:37:30
Notification date : 2021-08-30 10:37:31 Publication date: 2021-08-30 12:36:04 

JUNTA ARBITRAL DE CONSUMO DE CATALUÑA (Version 2)

Creation date: 2019-05-07 10:52:05 Modification date:  2021-04-12 11:06:03
Notification date : 2019-05-07 10:52:24 Publication date: 2019-05-07 13:26:48 

JUNTA ARBITRAL DE CONSUMO DE CATALUÑA (Version 1)

Creation date: 2018-11-05 17:19:04 Modification date:  2019-05-07 10:52:05
Notification date : 2021-08-30 10:37:31 Publication date: 2018-12-14 15:31:07 

JUNTA ARBITRAL DE CONSUMO DE EUSKADI (Spain)

CONSUMER ARBITRATION BOARD OF EUSKADI

NOTIFIED - (Date of notification:  2018-07-24)

1. CONTACT DETAILS

CALLE SANTIAGO, 11
01002 VITORIA-GASTEIZ
Spain 

Email address: junta-arbitral@kontsumobide.eus
Website: http://www.kontsumobide.eus
Phone: +34 945 062 170
Fax: +34 945 062 140

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses

Energy and Water

Water

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

JUNTA ARBITRAL DE CONSUMO DE EUSKADI (Version 1 - Current one)

Creation date: 2018-07-24 14:02:44 Modification date:  2018-07-24 17:40:17
Notification date : 2018-07-24 17:40:17 Publication date: 2018-09-19 15:48:25 

JUNTA ARBITRAL DE CONSUMO DE EXTREMADURA (Spain)

CONSUMER ARBITRATION BOARD OF EXTREMADURA

NOTIFIED - (Date of notification:  2018-07-24)

1. CONTACT DETAILS

CALLE ADRIANO 4-1º
06800 MÉRIDA (BADAJOZ, EXTREMADURA)
Spain 

Email address: juntaarbitral.incoex@saludjuntaex.es
Website: http://saludextremadura.ses.es/incoex/sistema-arbitral-de-consumo
Phone: +34 924 004 731
Fax: +34 924 004 707

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Education

Language, driving instruction and other private courses

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

JUNTA ARBITRAL DE CONSUMO DE EXTREMADURA (Version 1 - Current one)

Creation date: 2018-07-24 13:52:50 Modification date:  2018-07-24 17:39:16
Notification date : 2018-07-24 17:39:16 Publication date: 2018-08-08 17:04:22 

JUNTA ARBITRAL DE CONSUMO DE ILLES BALEARS (Spain)

CONSUMER ARBITRATION BOARD OF THE BALEARIC ISLANDS

NOTIFIED - (Date of notification:  2019-05-22)

1. CONTACT DETAILS

CALLE DE JESUS Nº 38 A
07010 PALMA DE MALLORCA
Spain 

Email address: juntaarbitral@dgconsum.caib.es
Website: https://www.portalconsum.caib.es
Phone: 971179524
Fax: 

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

JUNTA ARBITRAL DE CONSUMO DE ILLES BALEARS (Version 1 - Current one)

Creation date: 2019-05-22 18:40:51 Modification date:  2019-05-22 18:44:07
Notification date : 2019-05-22 18:44:07 Publication date: 2019-07-02 18:40:05 

JUNTA ARBITRAL DE CONSUMO DE LA C.A DE ARAGÓN (Spain)

CONSUMER ARBITRATION BOARD OF THE AUTONOMOUS COMMUNITY OF ARAGON

NOTIFIED - (Date of notification:  2020-03-10)

1. CONTACT DETAILS

Plaza del Pilar nº 3 - 1ª planta
50003 Zaragoza
Spain 

Email address: juntaarbitraldeconsumo@aragon.es
Website: http://www.aragon.es/consumo
Phone: +34 976713358

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Phone: +34 976713358
Fax: +34 976715610

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

JUNTA ARBITRAL DE CONSUMO DE LA C.A DE ARAGÓN (Version 2 - Current one)

Creation date: 2020-03-10 13:05:36 Modification date:  2020-03-10 13:05:45
Notification date : 2020-03-10 13:05:46 Publication date: 2020-04-06 17:48:26 

JUNTA ARBITRAL DE CONSUMO DE LA C.A DE ARAGÓN (Version 1)

Creation date: 2019-03-19 17:42:20 Modification date:  2020-03-10 13:05:36
Notification date : 2019-03-19 17:44:00 Publication date: - 

JUNTA ARBITRAL DE CONSUMO DE LA C.A DE CANARIAS (Spain)

CONSUMER ARBITRATION BOARD OF THE AUTONOMOUS COMMUNITY OF THE CANARY ISLANDS

NOTIFIED - (Date of notification:  2023-04-04)

1. CONTACT DETAILS

CALLE LEÓN Y CASTILLO, Nº 200, 1ª
35071 LAS PALMAS DE GRAN CANARIA
Spain 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

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Spain 

Email address: jarbcon.ceic@gobiernodecanarias.org
Website: https://www.gobiernodecanarias.org/consumo/arbitraje/#leftcontainer
Phone: 0034 928796147
Fax: 

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

JUNTA ARBITRAL DE CONSUMO DE LA C.A DE CANARIAS (Version 2 - Current one)

Creation date: 2023-04-04 13:53:42 Modification date:  2023-04-04 13:53:50
Notification date : 2023-04-04 13:53:50 Publication date: 2023-08-04 09:17:32 

JUNTA ARBITRAL DE CONSUMO DE LA C.A DE CANARIAS (Version 1)

Creation date: 2019-03-25 11:04:50 Modification date:  2023-04-04 13:53:42
Notification date : 2019-03-25 11:08:43 Publication date: 2019-04-10 10:27:29 

JUNTA ARBITRAL DE CONSUMO DE LA CIUDAD DE CEUTA (Spain)

CONSUMER ARBITRATION BOARD OF CEUTA

NOTIFIED - (Date of notification:  2018-11-06)

1. CONTACT DETAILS

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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1. CONTACT DETAILS

PLAZA DE LA CONSTITUCIÓN Acc 1A
51001 CEUTA
Spain 

Email address: jmvinas@ceuta.es
Website: http://www.ceuta.es
Phone: 956511658
Fax: 956515988

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

JUNTA ARBITRAL DE CONSUMO DE LA CIUDAD DE CEUTA (Version 1 - Current one)

Creation date: 2018-11-06 10:23:16 Modification date:  2018-11-06 10:23:27
Notification date : 2018-11-06 10:23:27 Publication date: 2020-04-07 17:25:53 

JUNTA ARBITRAL DE CONSUMO DE LA COMUNIDAD AUTONOMA DE ANDALUCIA (Spain)

CONSUMER ARBITRATION BOARD OF THE AUTONOMOUS COMMUNITY OF ANDALUCÍA

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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NOTIFIED - (Date of notification:  2019-10-15)

1. CONTACT DETAILS

AVDA. DE LA INNOVACION S/N EDIFICIO ARENA 1
41020 SEVILLA
Spain 

Email address: juntaarbitralconsumo.csalud@juntadeandalucia.es
Website: http://www.consumoresponde.es/temas/arbitraje_de_consumo
Phone: 955006300
Fax: 

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco

Education

Schools
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

JUNTA ARBITRAL DE CONSUMO DE LA COMUNIDAD AUTONOMA DE ANDALUCIA (Version 1 - Current one)

Creation date: 2019-10-15 15:07:26 Modification date:  2019-10-15 15:11:37
Notification date : 2019-10-15 15:11:37 Publication date: 2019-11-28 11:36:41 

JUNTA ARBITRAL DE CONSUMO DE LA COMUNIDAD AUTÓNOMA DE MADRID (Spain)

CONSUMER ARBITRATION BOARD OF THE AUTONOMOUS COMMUNITY OF MADRID

NOTIFIED - (Date of notification:  2018-11-07)

1. CONTACT DETAILS

CALLE RAMIREZ DE PRADO, 5
28045 MADRID
Spain 

Email address: IRAC@madrid.org
Website: http://www.madrid.org -Portal del Consumidor
Phone: 913105889
Fax: 916105800

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

JUNTA ARBITRAL DE CONSUMO DE LA COMUNIDAD AUTÓNOMA DE MADRID (Version 2 - Current one)

Creation date: 2018-11-07 10:05:10 Modification date:  2018-11-07 10:05:39
Notification date : 2018-11-07 10:05:40 Publication date: 2019-02-11 14:17:55 

INSTITUTO REGIONAL DE ARBITRAJE DE CONSUMO DE MADRID (Version 1)

Creation date: 2018-11-06 10:01:09 Modification date:  2018-11-07 10:05:10
Notification date : 2018-11-06 10:01:29 Publication date: - 

JUNTA ARBITRAL DE CONSUMO DE LA COMUNIDAD FORAL DE NAVARRA (Spain)

CONSUMER ARBITRATION BOARD OF THE AUTONOMOUS COMMUNITY OF NAVARRA

NOTIFIED - (Date of notification:  2018-11-06)

1. CONTACT DETAILS

CALLE AMAYA, 2
31003 PAMPLONA (NAVARRA)
Spain 

Email address: msesmave@navarra.es
Website: http://www.navarra.es
Phone: 848426657
Fax: 848423587

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

JUNTA ARBITRAL DE CONSUMO DE LA COMUNIDAD FORAL DE NAVARRA (Version 1 - Current one)

Creation date: 2018-11-06 10:17:19 Modification date:  2018-11-06 10:17:29
Notification date : 2018-11-06 10:17:29 Publication date: 2018-12-14 15:56:39 

JUNTA ARBITRAL DE CONSUMO DE LA REGIÓN DE MURCIA (Spain)

NOTIFIED - (Date of notification:  2018-11-06)

1. CONTACT DETAILS

CALLE RONDA DE LEVANTE, 11-3ª PLANTA
30008 MURCIA
Spain 

Email address: juntaarbitral@listas.carm.es
Website: http://www.murciaconsumo.es
Phone: 968357182
Fax: 968228370

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

JUNTA ARBITRAL DE CONSUMO DE LA REGIÓN DE MURCIA (Version 1 - Current one)

Creation date: 2018-11-06 10:08:01 Modification date:  2018-11-06 10:08:12
Notification date : 2018-11-06 10:08:12 Publication date: 2020-04-03 17:02:38 

JUNTA ARBITRAL DE CONSUMO DE LA RIOJA (Spain)

CONSUMER ARBITRATION BOARD OF RIOJA

NOTIFIED - (Date of notification:  2020-03-05)

1. CONTACT DETAILS

CALLE VARA DE REY, 8, ENTREPLANTA
26071 LOGROÑO-LA RIOJA
Spain 

Email address: juntarbitral.consumo@larioja.org
Website: http://www.riojasalud.es/salud-publica-y-consumo/consumo/todo-consumo/arbitraje-de-consumo
Phone: 941291728
Fax: 941291712

This ADR entity was first notified by Spain

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

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background image

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

A. The entity is competent for disputes in the following sectors

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Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

JUNTA ARBITRAL DE CONSUMO DE LA RIOJA (Version 2 - Current one)

Creation date: 2020-03-05 17:41:14 Modification date:  2020-03-05 17:41:30
Notification date : 2020-03-05 17:41:31 Publication date: 2020-04-06 15:27:52 

JUNTA ARBITRAL DE CONSUMO DE LA RIOJA (Version 1)

Creation date: 2018-11-06 09:52:21 Modification date:  2020-03-05 17:41:14
Notification date : 2020-03-05 17:41:31 Publication date: - 

JUNTA ARBITRAL DE CONSUMO DEL AYUNTAMIENTO DE ALCOBENDAS (Spain)

CONSUMER ARBITRATION BOARD OF ALCOBENDAS MUNICIPAL COUNCIL

NOTIFIED - (Date of notification:  2021-08-30)

1. CONTACT DETAILS

Libertad 6, 3ª Planta
28100 Alcobendas
Spain 

Email address: j.arbitral@aytoalcobendas.org
Website: http://www.alcobendas.org

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

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Website: http://www.alcobendas.org
Phone: 916637001
Fax: 

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

JUNTA ARBITRAL DE CONSUMO DEL AYUNTAMIENTO DE ALCOBENDAS (Version 1 - Current one)

Creation date: 2021-08-30 11:22:37 Modification date:  2021-08-30 11:36:54
Notification date : 2021-08-30 11:36:54 Publication date: 2021-11-30 15:20:04 

Junta Arbitral de Consumo del Ayuntamiento de Avilés  (Spain)

Municipal Consumer Arbitration Board of Avilés

NOTIFIED - (Date of notification:  2022-09-02)

1. CONTACT DETAILS

Galiana nº 11, 
33402 Avilés
Spain 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

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Email address: consumo@aviles.es
Website: https://aviles.es/junta-arbitral-de-consumo
Phone: 985 52 11 55
Fax: 

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Junta Arbitral de Consumo del Ayuntamiento de Avilés (Version 1 - Current one)

Creation date: 2022-09-02 12:23:33 Modification date:  2022-09-02 13:24:39
Notification date : 2022-09-02 13:24:39 Publication date: 2022-11-14 10:06:39 

Junta Arbitral de Consumo del Ayuntamiento de Barcelona  (Spain)

Barcelona City Council Consumer Arbitration Board

NOTIFIED - (Date of notification:  2022-09-20)

1. CONTACT DETAILS

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Ronda Sant Pau 43-45, 2ª Planta
08015 Barcelona
Spain 

Email address: junta-arbitral@bcn.cat
Website: https://juntarbitral.bcn.cat/
Phone: 9314023344
Fax: 

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Junta Arbitral de Consumo del Ayuntamiento de Barcelona (Version 1 - Current one)

Creation date: 2022-09-20 18:59:12 Modification date:  2022-09-20 19:17:35
Notification date : 2022-09-20 19:17:35 Publication date: 2022-10-18 13:58:01 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Junta Arbitral de Consumo del Ayuntamiento de L´Hospitalet de Llobregat  (Spain)

L´Hospitalet de Llobregat Municipal Council Consumer Arbitration Board

NOTIFIED - (Date of notification:  2022-09-20)

1. CONTACT DETAILS

Riera de la Creu, 32
08901 LHospitalet de Llobregat
Spain 

Email address: junta.arbitral@l-h.cat
Website: https://www.l-h.cat/directori/detallEquipament.aspx?1qazCJQijoqr35iV4yJ4nXzCKin5lzDEIZtPjhAvUQpHm94qazB
Phone: 934026033
Fax: 

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Health

Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Junta Arbitral de Consumo del Ayuntamiento de L´Hospitalet de Llobregat (Version 1 - Current one)

Creation date: 2022-09-20 19:11:05 Modification date:  2022-09-20 19:17:37
Notification date : 2022-09-20 19:17:37 Publication date: 2022-10-18 13:58:01 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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JUNTA ARBITRAL DE CONSUMO DEL AYUNTAMIENTO DE MADRID (Spain)

MADRID CITY COUNCIL CONSUMER ARBITRATION BOARD

NOTIFIED - (Date of notification:  2020-03-10)

1. CONTACT DETAILS

CALLE PRINCIPE DE VERGARA, 140
28002 MADRID
Spain 

Email address: juntaarbitral@madrid.es
Website: https://madrid.es/consumo/
Phone: 915888332
Fax: 

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

JUNTA ARBITRAL DE CONSUMO DEL AYUNTAMIENTO DE MADRID (Version 2 - Current one)

Creation date: 2020-03-10 13:40:46 Modification date:  2020-03-10 13:41:00
Notification date : 2020-03-10 13:41:01 Publication date: 2020-06-18 17:27:08 

JUNTA ARBITRAL DE CONSUMO DEL AYUNTAMIENTO DE MADRID (Version 1)

Creation date: 2019-05-22 18:50:21 Modification date:  2020-03-10 13:40:46
Notification date : 2020-03-10 13:41:01 Publication date: - 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Junta Arbitral de Consumo del Ayuntamiento de Vilafranca del Penedés  (Spain)

Vilafranca del Penedés Municipal Council Consumer Arbitration Board

NOTIFIED - (Date of notification:  2022-09-02)

1. CONTACT DETAILS

Santa Maria, 2, 1º
08720 Vilafranca del Penedès
Spain 

Email address: jac@vilafranca.org
Website: https://consum.vilafranca.cat/el-servei-municipal-de-consum/organs/la-junta-arbitral-de-consum-jac
Phone: 938920358
Fax: 

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Child care
Pet services
Other

Health

Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Junta Arbitral de Consumo del Ayuntamiento de Vilafranca del Penedés (Version 1 - Current one)

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Creation date: 2022-09-02 12:56:55 Modification date:  2022-09-02 13:24:44
Notification date : 2022-09-02 13:24:44 Publication date: 2022-10-18 13:58:01 

JUNTA ARBITRAL DE CONSUMO DEL AYUNTAMIENTO DE ZARAGOZA (Spain)

ZARAGOZA CITY COUNCIL CONSUMER ARBITRATION BOARD

NOTIFIED - (Date of notification:  2019-03-19)

1. CONTACT DETAILS

Plaza Nuestra Señora del Pilar, 18, 3ª planta
50071 Zaragoza
Spain 

Email address: jefedepartamentoserviciospublicos@zaragoza.es
Website: http://www.ayuntamiento.es/zaragoza
Phone: +34 976724729
Fax: +34 976724739

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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4. HISTORY

JUNTA ARBITRAL DE CONSUMO DEL AYUNTAMIENTO DE ZARAGOZA (Version 1 - Current one)

Creation date: 2019-03-19 17:50:33 Modification date:  2019-03-19 17:51:34
Notification date : 2019-03-19 17:51:34 Publication date: 2020-10-06 12:31:44 

JUNTA ARBITRAL DE CONSUMO DE LA ZONA NOROESTE DE LA COMUNIDAD DE MADRID (Spain)

CONSUMER ARBITRATION BOARD OF THE NORTH-WEST AREA OF THE COMMUNITY OF MADRID

NOTIFIED - (Date of notification:  2019-03-25)

1. CONTACT DETAILS

PLAZA MAYOR Nº 3 - 2ª PLANTA
28220 MAJADAHONDA (MADRID)
Spain 

Email address: junta.arbitral@majadahonda.org
Website: http://www.majadahonda.org
Phone: +0034 916349157
Fax: +0034 916349105

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

JUNTA ARBITRAL DE CONSUMO DE LA ZONA NOROESTE DE LA COMUNIDAD DE MADRID (Version 1 - Current one)

Creation date: 2019-03-25 11:57:55 Modification date:  2019-03-25 12:03:49
Notification date : 2019-03-25 12:03:49 Publication date: 2019-04-09 10:55:23 

JUNTA ARBITRAL DE CONSUMO DEL PRINCIPADO DE ASTURIAS (Spain)

CONSUMER ARBITRATION BOARD OF ASTURIAS

NOTIFIED - (Date of notification:  2018-07-24)

1. CONTACT DETAILS

CALLE CIRIACO MIGUEL VIGIL, 9,1ª PLANTA, SECTOR DERECHO
33006 OVIEDO (ASTURIAS)
Spain 

Email address: jac@asturias.org
Website: http://consumoastur.es/consultas-y-reclamaciones/arbitraje
Phone: +34 985 108306
Fax: +34 985 108310

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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background image

Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

JUNTA ARBITRAL DE CONSUMO DEL PRINCIPADO DE ASTURIAS (Version 1 - Current one)

Creation date: 2018-07-24 13:44:45 Modification date:  2018-07-24 17:36:23
Notification date : 2018-07-24 17:36:23 Publication date: 2018-08-20 11:41:49 

JUNTA ARBITRAL DE CONSUMO MUNICIPAL DEL AYUNTAMIENTO DE LEÓN (Spain)

MUNICIPAL CONSUMER ARBITRATION BOARD OF LEÓN CITY COUNCIL

NOTIFIED - (Date of notification:  2019-05-22)

1. CONTACT DETAILS

Plaza San Marcelo s/n
24071 León
Spain 

Email address: juntaarbitral@aytoleon.es
Website: http://www.aytoleon.es/es/ayuntamiento/areasmunicipales/consumo
Phone: 0034 987878340
Fax: 

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

JUNTA ARBITRAL DE CONSUMO MUNICIPAL DEL AYUNTAMIENTO DE LEÓN (Version 2 - Current one)

Creation date: 2019-05-22 18:32:43 Modification date:  2019-05-22 18:33:07
Notification date : 2019-05-22 18:33:09 Publication date: 2019-09-30 12:19:37 

JUNTA ARBITRAL DE CONSUMO MUNICIPAL DEL AYUNTAMIENTO DE LEÓN (Version 1)

Creation date: 2019-03-29 13:47:29 Modification date:  2019-05-22 18:32:43
Notification date : 2019-05-22 18:33:08 Publication date: - 

Junta Arbitral de Consumo Provincial de Almería  (Spain)

Almería Provincial Consumer Arbitration Board

NOTIFIED - (Date of notification:  2022-09-02)

1. CONTACT DETAILS

Rambla Alfareros-6 Pl
04003 Almería
Spain 

Email address: jacpa@dipalme.org
Website: https://www.dipalme.org/servicios/organizacion/organiza.nsf/entidadcodigo/d51100://
Phone: 950 211 573
Fax: 

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses
Other

Energy and Water

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Junta Arbitral de Consumo Provincial de Almería (Version 1 - Current one)

Creation date: 2022-09-02 12:15:29 Modification date:  2022-09-02 13:24:45
Notification date : 2022-09-02 13:24:45 Publication date: 2022-10-18 13:58:01 

Junta Arbitral de Consumo Provincial de Cádiz  (Spain)

Cádiz Provincial Consumer Arbitration Board

NOTIFIED - (Date of notification:  2022-05-05)

1. CONTACT DETAILS

Avenida 4 de diciembre de 1977, número 11 y 12
11071 Cádiz
Spain 

Email address: junta.arbitral@dipucadiz.es
Website: https://www.dipucadiz.es/junta_arbitral_de_consumo/.
Phone: 956240702 
Fax: 

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles

Education

Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Medical devices and other physical aids used by patients
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

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The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Junta Arbitral de Consumo Provincial de Cádiz (Version 1 - Current one)

Creation date: 2022-05-05 09:55:42 Modification date:  2022-05-05 10:17:46
Notification date : 2022-05-05 10:17:46 Publication date: 2022-10-18 13:58:01 

Junta Arbitral de Consumo Provincial de Córdoba  (Spain)

Córdoba Provincial Consumer Arbitration Board

NOTIFIED - (Date of notification:  2022-06-23)

1. CONTACT DETAILS

Avenida del Mediterráneo, s/n 3 ª planta (Edificio Colegios Provinciales) 
14011 Córdoba
Spain 

Email address: juntaarbitral@dipucordoba.es
Website: https://consumo.dipucordoba.es/junta-arbitral-provincial-de-consumo/
Phone: 957212816
Fax: 

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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background image

Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Medical devices and other physical aids used by patients
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

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background image

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Junta Arbitral de Consumo Provincial de Córdoba (Version 1 - Current one)

Creation date: 2022-06-23 12:19:16 Modification date:  2022-06-23 12:26:08
Notification date : 2022-06-23 12:26:08 Publication date: 2022-10-18 13:58:01 

Junta Arbitral de Consumo Provincial de Huelva  (Spain)

Provincial Consumer Arbitration Board of Huelva

NOTIFIED - (Date of notification:  2022-10-24)

1. CONTACT DETAILS

Fernando el Católico 18
21003 Huelva
Spain 

Email address: consumo@diphuelva.org
Website: https://www.diphuelva.es/consumo/contenidos/Junta-Arbitral-de-Consumo/
Phone: 959494719
Fax: 

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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background image

House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Health

Medical devices and other physical aids used by patients
Health services
Retirement homes and home care
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Junta Arbitral de Consumo Provincial de Huelva (Version 1 - Current one)

Creation date: 2022-10-24 11:29:40 Modification date:  2022-10-24 11:33:17
Notification date : 2022-10-24 11:33:17 Publication date: 2022-11-14 10:06:39 

JUNTA ARBITRAL NACIONAL DE CONSUMO (Spain)

NATIONAL CONSUMER ARBITRATION BOARD

NOTIFIED - (Date of notification:  2023-04-04)

1. CONTACT DETAILS

Calle del Príncipe Vergara, nº 54
28006 Madrid
Spain 

Email address: arbitrajejan@consumo.gob.es
Website: https://www.consumo.gob.es/es/consumo/resoluci-n-alternativa-de-conflictos / https://www.consumo.gob.es/es/consumo/juntasArbitrales/nacional 
Phone: +341 918224487
Fax: 

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

House maintenance and improvement goods

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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background image

Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Language, driving instruction and other private courses

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

static/downloads/8e2a1352-d1da-42f4-ae21-b157d6b57270/adr_full-html.html
background image

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on consumers and traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

JUNTA ARBITRAL NACIONAL DE CONSUMO (Version 6 - Current one)

Creation date: 2023-04-04 13:52:19 Modification date:  2023-04-04 13:52:28
Notification date : 2023-04-04 13:52:28 Publication date: 2023-08-04 09:17:32 

JUNTA ARBITRAL NACIONAL DE CONSUMO (Version 5)

Creation date: 2020-03-12 13:08:03 Modification date:  2023-04-04 13:52:19
Notification date : 2021-08-30 10:37:31 Publication date: 2021-08-30 12:36:04 

JUNTA ARBITRAL NACIONAL DE CONSUMO (Version 4)

Creation date: 2020-03-11 11:48:31 Modification date:  2020-03-12 13:08:03
Notification date : 2020-03-11 11:48:59 Publication date: 2020-03-17 11:49:37 

JUNTA ARBITRAL NACIONAL DE CONSUMO (Version 3)

Creation date: 2020-03-10 13:57:56 Modification date:  2020-03-11 11:48:31
Notification date : 2020-03-10 13:58:05 Publication date: - 

JUNTA ARBITRAL NACIONAL DE CONSUMO (Version 2)

Creation date: 2019-05-07 11:11:22 Modification date:  2020-03-10 13:57:56
Notification date : 2019-05-07 11:11:33 Publication date: 2019-05-07 13:26:48 

JUNTA ARBITRAL NACIONAL DE CONSUMO (Version 1)

Creation date: 2018-06-07 18:44:18 Modification date:  2019-05-07 11:11:22
Notification date : 2023-04-04 13:52:28 Publication date: 2018-07-16 16:57:43 

Sección de Consumo Europeo de la Agencia Catalana de Consumo (Spain)

European Consumer Section of the Catalan Consumer Agency

NOTIFIED - (Date of notification:  2021-08-30)

1. CONTACT DETAILS

Carrer del Foc, 57
08038 Barcelona
Spain 

Email address: cec@gencat.cat
Website: http://consum.gencat.cat
Phone: 938574000
Fax: 

This ADR entity was first notified by Spain

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

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background image

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services

A. The entity is competent for disputes in the following sectors

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Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

English
French
Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Sección de Consumo Europeo de la Agencia Catalana de Consumo (Version 2 - Current one)

Creation date: 2021-04-12 11:02:40 Modification date:  2021-08-30 10:37:31
Notification date : 2021-08-30 10:37:32 Publication date: 2021-08-30 12:36:04 

Sección de Consumo Europeo de la Agencia Catalana de Consumo (Version 1)

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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background image

Creation date: 2019-07-22 10:24:34 Modification date:  2021-04-12 11:02:40
Notification date : 2019-08-09 15:17:11 Publication date: 2019-09-11 13:30:06 

Servicio de Mediación de la Agencia Catalana de Consumo  (Spain)

Mediation Service of the Catalan Consumer Agency

NOTIFIED - (Date of notification:  2021-08-30)

1. CONTACT DETAILS

Carrer del Foc, 57
08038 Barcelona
Spain 

Email address: mediacio@gencat.cat
Website: http://consum.gencat.cat
Phone: 938574000
Fax: 

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is non binding.

The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

Servicio de Mediación de la Agencia Catalana de Consumo (Version 4 - Current one)

Creation date: 2021-04-12 11:04:25 Modification date:  2021-08-30 10:37:32
Notification date : 2021-08-30 10:37:33 Publication date: 2021-08-30 12:36:04 

Servicio de Mediación de la Agencia Catalana de Consumo (Version 3)

Creation date: 2020-02-12 18:43:16 Modification date:  2021-04-12 11:04:25
Notification date : 2020-02-12 18:43:39 Publication date: 2020-03-05 16:10:24 

Servicio de Mediación de la Agencia Catalana de Consumo (Version 2)

Creation date: 2019-09-05 11:15:02 Modification date:  2020-02-12 18:43:16
Notification date : 2019-09-05 11:15:17 Publication date: - 

Servicio de Mediación y Arbitraje de la Agencia Catalana de Consumo (Version 1)

Creation date: 2019-07-22 10:10:09 Modification date:  2019-09-05 11:15:02
Notification date : 2020-02-12 18:43:38 Publication date: - 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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XUNTA ARBITRAL DE CONSUMO DE GALICIA (Spain)

CONSUMER ARBITRATION BOARD OF GALICIA

NOTIFIED - (Date of notification:  2019-08-09)

1. CONTACT DETAILS

AVDA. GONZALO TORRENTE BALLESTER 1 - 5 BAJO
15707 SANTIAGO DE COMPOSTELA
Spain 

Email address: igc.informacion@xunta.gal
Website: http://consumo.xunta.gal
Phone: 981545386
Fax: 

This ADR entity was first notified by Spain

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Spain

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Spanish

The entity accepts submissions in the following languages:

Spanish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing, orally 

The entity requires the physical presence of the parties and/or their representative in some cases

The procedure is binding on consumers and traders 

The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit

4. HISTORY

XUNTA ARBITRAL DE CONSUMO DE GALICIA (Version 1 - Current one)

Creation date: 2019-08-09 15:20:02 Modification date:  2019-08-09 15:25:15
Notification date : 2019-08-09 15:25:15 Publication date: 2019-11-06 18:06:25 

Allmänna reklamationsnämnden (Sweden)

The National Board for Consumer Disputes 

NOTIFIED - (Date of notification:  2016-01-11)

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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1. CONTACT DETAILS

Box 174
10123 Stockholm
Sweden 

Email address: arn@arn.se
Website: http://www.arn.se
Phone: +46 8 508 860 00
Fax: +46 8 508 860 01

This ADR entity was first notified by Sweden

2. TYPE AND SECTOR OF DISPUTES

Consumer Goods

Food - Fruit and vegetables
Food - Meat
Food - Bread and Cereals
Food - Health food and nutrients
Food - Other
Non-alcoholic beverages
Alcoholic beverages
Tobacco
Clothing (including tailor-made goods) and footwear
House maintenance and improvement goods
Furnishings
Large domestic household appliances (including vacuum cleaners and microwaves)
Small domestic household appliances (including coffee machines and food- processing appliances)
Electronic goods (non-ICT/recreational)
Information and communication technology (ICT) goods
Leisure goods (sports equipment, musical instruments, etc)
New cars
Second-hand cars
Other personal transport
Spares and accessories for vehicles and other means of personal transport
Fuels and lubricants for vehicles and other means of personal transport
Books, magazines, newspapers, stationery (excluding postal delivery)
Pets and pet goods
Electrical appliances for personal care
Cosmetics and toiletries for personal care
Jewellery, silverware, clocks, watches and accessories
Baby and child care articles
Cleaning and maintenance products, articles for cleaning and non-durable household articles
Other

Education

Schools
Language, driving instruction and other private courses
Other

Energy and Water

Water
Electricity
Gas
Other energy sources

Financial Services

Financial Services - Payment account and payment services
Financial Services - Credit (excluding mortgage/home loans)
Financial Services - Mortgages / Home loans
Financial Services - Savings
Financial Services - Other
Investments, pensions and securities
Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel
Non-life Insurance - Health, accident and other
Insurance - Life
Insurance - Other

General Consumer Services

Real estate services
Construction of new houses
House maintenance and improvement services
House removal and storage
House cleaning services
Personal care services
Cleaning, repair and hiring of clothing and footwear
Support, research and intermediary services
Maintenance and repair of vehicles and other transport
Legal services & accountancy
Funeral services
Child care
Pet services
Other

Leisure Services

Hotels and other holiday accommodation
Package travel

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Package travel
Travel agency services
Timeshare and similar
Restaurants and bars
Services related to sports and hobbies
Cultural and entertainment services
Gambling, lotteries
Other leisure services

Postal services and electronic communications

Postal services & couriers
Fixed telephone services
Mobile telephone services
Internet services
Television services
Other communication services

Transport services

Tram, bus, metro and underground
Railways
Airlines
Taxi
Sea, river, other water transport
Transport infrastructure services
Rental services
Other

Other

Other (Includes both goods and services)

Consumers against traders (C2B)

Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Swedish

The entity accepts submissions in the following languages:

Swedish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Allmänna reklamationsnämnden (Version 2 - Current one)

Creation date: 2016-01-11 09:12:04 Modification date:  2016-01-11 09:16:57
Notification date : 2016-01-11 09:16:57 Publication date: - 

Allmänna reklamationsnämnden (Version 1)

Creation date: 2015-12-09 10:44:42 Modification date:  2016-01-11 09:12:04
Notification date : 2015-12-09 11:23:25 Publication date: 2016-02-09 17:29:41 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Fastighetsmarknadens Reklamationsnämnd FRN  (Sweden)

Property market complaints board (FRN)

NOTIFIED - (Date of notification:  2017-05-05)

1. CONTACT DETAILS

Box 67
125 22 Älvsjö
Sweden 

Email address: frn@frn.se
Website: http://www.frn.se
Phone: +46 8 120 189 30
Fax: 

This ADR entity was first notified by Sweden

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Insurance - Other

General Consumer Services

Real estate services

Consumers against traders (C2B)

Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Swedish

The entity accepts submissions in the following languages:

Danish
English
Norwegian
Swedish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

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The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Fastighetsmarknadens Reklamationsnämnd FRN (Version 1 - Current one)

Creation date: 2017-05-05 14:34:53 Modification date:  2017-05-05 14:41:07
Notification date : 2017-05-05 14:41:07 Publication date: 2017-05-24 10:47:30 

Nämnden för Rättskyddsfrågor (Sweden)

The Board for Legal Protection Insurance Issues

NOTIFIED - (Date of notification:  2023-03-20)

1. CONTACT DETAILS

Box 24067
10450 Stockholm
Sweden 

Email address: info.fnr@forsakringsnamnder.se
Website: http://www.forsakringsnamnder.se
Phone: + 46 8 522 787 30
Fax: 

This ADR entity was first notified by Sweden

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Non-life Insurance - Home and property
Non-life Insurance - Transport
Non-life Insurance - Travel

Consumers against traders (C2B)

Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Swedish

The entity accepts submissions in the following languages:

Swedish

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

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The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Nämnden för Rättskyddsfrågor (Version 2 - Current one)

Creation date: 2023-03-20 10:36:09 Modification date:  2023-03-20 10:36:18
Notification date : 2023-03-20 10:36:19 Publication date: 2023-03-20 10:43:37 

Nämnden för Rättskyddsfrågor (Version 1)

Creation date: 2016-01-25 14:38:15 Modification date:  2023-03-20 10:36:09
Notification date : 2016-01-25 16:19:33 Publication date: 2016-02-12 11:52:33 

Personförsäkringsnämnden (Sweden)

The Board for Insurance of Persons

NOTIFIED - (Date of notification:  2023-03-20)

1. CONTACT DETAILS

Box 24067
10450 Stockholm
Sweden 

Email address: info.pfn@forsakringsnamnder.se
Website: http://www.forsakringsnamnder.se
Phone: +46 8 522 787 30
Fax: 

This ADR entity was first notified by Sweden

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Non-life Insurance - Health, accident and other
Insurance - Life

Consumers against traders (C2B)

Sweden

3. PROCEDURE

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

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No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Swedish

The entity accepts submissions in the following languages:

Swedish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Personförsäkringsnämnden (Version 2 - Current one)

Creation date: 2023-03-20 10:37:12 Modification date:  2023-03-20 10:37:20
Notification date : 2023-03-20 10:37:21 Publication date: 2023-03-20 10:43:37 

Personförsäkringsnämnden (Version 1)

Creation date: 2016-01-25 14:32:11 Modification date:  2023-03-20 10:37:12
Notification date : 2016-01-25 16:16:52 Publication date: 2016-02-12 11:52:33 

Sveriges advokatsamfunds Konsumenttvistnämnd (Sweden)

Sweden's Bar Association Consumer Disputes Board

NOTIFIED - (Date of notification:  2016-01-11)

1. CONTACT DETAILS

Box 27321
10254 Stockholm
Sweden 

Email address: konsumenttvistnamnden@advokatsamfundet.se
Website: http://www.advokatsamfundet.se/konsumenttvistnamnden
Phone: + 46 8 459 03 00
Fax: 

This ADR entity was first notified by Sweden

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Legal services & accountancy

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

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Legal services & accountancy

Consumers against traders (C2B)

Sweden

3. PROCEDURE

Fees have to be paid by the consumer

Fixed fee

No fees have to be paid by the trader

Fees details:
The fee for submitting a claim to the Consumer Disputes Board is SEK 100. 

The entity is handling the procedure in the following languages:

Swedish

The entity accepts submissions in the following languages:

Swedish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on traders 

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court
The value of the claim is below or above the required threshold
The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Dealing with the dispute will seriously affect the functioning of the dispute resolution body

4. HISTORY

Sveriges advokatsamfunds Konsumenttvistnämnd (Version 1 - Current one)

Creation date: 2016-01-11 15:37:03 Modification date:  2016-01-11 15:37:20
Notification date : 2016-01-11 15:37:20 Publication date: 2016-02-09 17:29:41 

Sveriges Begravningsbyråers Förbunds Reklamationsnämnd  (Sweden)

Swedish Funeral Directors' Association Complaints Board

NOTIFIED - (Date of notification:  2016-02-15)

1. CONTACT DETAILS

Upplagsvägen 1
11743 Stockholm
Sweden 

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

Address

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Email address: info@begravningar.se
Website: http://begravningar.se
Phone: +46 8 556 811 80
Fax: 

This ADR entity was first notified by Sweden

2. TYPE AND SECTOR OF DISPUTES

General Consumer Services

Funeral services

Consumers against traders (C2B)

Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Swedish

The entity accepts submissions in the following languages:

Swedish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is binding on traders 

The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Sveriges Begravningsbyråers Förbunds Reklamationsnämnd (Version 1 - Current one)

Creation date: 2016-02-15 09:44:28 Modification date:  2016-02-15 09:44:41
Notification date : 2016-02-15 09:44:41 Publication date: 2016-02-29 16:17:46 

Trafikskadenämnden (Sweden)

Road Traffic Injuries Commission

NOTIFIED - (Date of notification:  2023-03-20)

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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1. CONTACT DETAILS

Box 24048
10450 Stockholm
Sweden 

Email address: info.tsn@trafikskadenamnden.se
Website: http://www.trafikskadenamnden.se
Phone: +46 8 522 787 00
Fax: 

This ADR entity was first notified by Sweden

2. TYPE AND SECTOR OF DISPUTES

Financial Services

Financial Services - Other

Consumers against traders (C2B)

Sweden

3. PROCEDURE

No fees have to be paid by the consumer

No fees have to be paid by the trader

The entity is handling the procedure in the following languages:

Swedish

The entity accepts submissions in the following languages:

Swedish

The procedure has an average length of 90 day(s) 

The procedure is done: in writing 

The entity does not require the physical presence of the parties and/or of their representative

The procedure is non binding.

The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
The dispute is frivolous or vexatious
The complaint is being or has previously been considered by another dispute resolution body or by a court

4. HISTORY

Trafikskadenämnden (Version 3 - Current one)

Creation date: 2023-03-20 10:34:09 Modification date:  2023-03-20 10:34:43
Notification date : 2023-03-20 10:34:44 Publication date: 2023-03-20 10:43:37 

Trafikskadenämnden (Version 2)

Address

Contact information

Additional information

A. The entity is competent for disputes in the following sectors

B. The entity is competent for disputes initiated by

C. The entity is competent for disputes against traders established in

A. Fees

B. Language(s)

C. Average length of the procedure (in days or months)

D. Conduct of the procedure

E. Outcome of the procedure

F. Grounds for refusal

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Creation date: 2016-09-02 15:21:22 Modification date:  2023-03-20 10:34:09
Notification date : 2016-09-02 15:21:32 Publication date: 2016-09-19 18:01:56 

Trafikskadenämnden (Version 1)

Creation date: 2016-09-02 11:17:08 Modification date:  2016-09-02 15:21:22
Notification date : 2023-03-20 10:34:44 Publication date: -